OTRS API Reference JavaScript

Methods

(static) ArticleActionMenuDropdown(FormID, Name)

This function creates onchange open popup event for dropdown html element.

Parameters:

Name	Type	Description
FormID	String	ID of html element for which event is created
Name	String	Name of html element for which event is created

(static) CheckURLHash()

This function checks if the url hash (representing the current article) has changed and initiates an article load. A change can happen by clicking 'back' in the browser, for example.

(static) IframeAutoHeight($Iframe)

Set iframe height automatically based on real content height and default config setting.

Parameters:

Name	Type	Description
$Iframe	jQueryObject	The iframe which should be auto-heighted

(static) Init()

This function initializes the special module functions.

(static) InitTimelineView(TimelineView)

This function initializes timeline view.

Parameters:

Name	Type	Description
TimelineView	Object	data needed for initialization timeline view

(static) InitWidgets(AsyncWidgetActions)

This function initializes configured asynchronous widgets.

Parameters:

Name	Type	Description
AsyncWidgetActions	Object	list of widgets to initialize

(static) LoadArticleFromExternal(ArticleID, WindowObject)

Used in OTRS Business Solution (TM). Loads an article in the Zoom from another window context (e.g. popup).

Parameters:

Name	Type	Description
ArticleID	String	The article number of the loaded article
WindowObject	Object

(static) MarkAsSeen(TicketID, ArticleID, Timeoutopt)

Mark an article as seen in frontend and backend.

Parameters:

Name	Type	Attributes	Default	Description
TicketID	String			TicketID of ticket which get's shown.
ArticleID	String			ArticleID of article which get's shown.
Timeout	String	<optional>	3000	Timeout in milliseconds

(static) MarkTicketAsSeen(TicketID)

Mark all articles as seen in frontend and backend. Article Filters will not be considered

Parameters:

Name	Type	Description
TicketID	String	TicketID of ticket which gets shown

(static) WidgetReload(AsyncWidgetActions, TicketID, ActivityEntityID)

This function checks for a running activity and recursively calls itself as long as needed.

Parameters:

Name	Type	Description
AsyncWidgetActions	Object	The configured asynchronous widgets
TicketID	String	the ID of our ticket
ActivityEntityID	String	active activity during previous call