Appendix B. Configuration Options Reference

CloudService → CloudService::Admin::ModuleRegistration

CloudService::Admin::Module###100-SupportDataCollector

Cloud service admin module registration for the transport layer.

Default value:

 $Self->{'CloudService::Admin::Module'}->{'100-SupportDataCollector'} =  {
  'ConfigDialog' => 'AdminCloudServiceSupportDataCollector',
  'Description' => 'Configure sending of support data to OTRS Group for improved support.',
  'Icon' => 'fa fa-compass',
  'Name' => 'Support data collector'
};

CloudService::Admin::Module###200-SMS

Cloud service admin module registration for the transport layer.

Default value:

 $Self->{'CloudService::Admin::Module'}->{'200-SMS'} =  {
  'ConfigDialog' => 'AdminCloudServiceSMS',
  'Description' => 'This will allow the system to send text messages via SMS.',
  'Icon' => 'fa fa-mobile',
  'IsOTRSBusiness' => '1',
  'Name' => 'SMS'
};

CloudService → Core

CloudServices::Disabled

Disables the communication between this system and OTRS Group servers that provides cloud services. If active, some functionality will be lost such as system registration, support data sending, upgrading to and use of OTRS Business Solution™, OTRS Verify™, OTRS News and product News dashboard widgets, among others.

This setting is not active by default.

Default value:

 $Self->{'CloudServices::Disabled'} =  '0';

CloudService → Frontend::Agent::ModuleNotify

Frontend::NotifyModule###100-CloudServicesDisabled

Defines the module to display a notification if cloud services are disabled.

This setting can not be deactivated.

Default value:

 $Self->{'Frontend::NotifyModule'}->{'100-CloudServicesDisabled'} =  {
  'Group' => 'admin',
  'Module' => 'Kernel::Output::HTML::Notification::AgentCloudServicesDisabled'
};