Framework → Core
Disables the web installer (http://yourhost.example.com/otrs/installer.pl), to prevent the system from being hijacked. If set to "No", the system can be reinstalled and the current basic configuration will be used to pre-populate the questions within the installer script. If not active, it also disables the GenericAgent, PackageManager and SQL Box.
This setting can not be deactivated.
Default value:
$Self->{'SecureMode'} = '0';
Enables or disables the debug mode over frontend interface.
Default value:
$Self->{'Frontend::DebugMode'} = '0';
Delivers extended debugging information in the frontend in case any AJAX errors occur, if enabled.
This setting can not be deactivated.
Default value:
$Self->{'Frontend::AjaxDebug'} = '0';
Enables or disables the caching for templates. WARNING: Do NOT disable template caching for production environments for it will cause a massive performance drop! This setting should only be disabled for debugging reasons!
This setting can not be deactivated.
Default value:
$Self->{'Frontend::TemplateCache'} = '1';
Sets the configuration level of the administrator. Depending on the config level, some sysconfig options will be not shown. The config levels are in in ascending order: Expert, Advanced, Beginner. The higher the config level is (e.g. Beginner is the highest), the less likely is it that the user can accidentally configure the system in a way that it is not usable any more.
This setting can not be deactivated.
Default value:
$Self->{'ConfigLevel'} = '100';
Controls if the admin is allowed to import a saved system configuration in SysConfig.
This setting can not be deactivated.
Default value:
$Self->{'ConfigImportAllowed'} = '1';
Defines the name of the application, shown in the web interface, tabs and title bar of the web browser.
This setting can not be deactivated.
Default value:
$Self->{'ProductName'} = 'OTRS 5s';
Defines the system identifier. Every ticket number and http session string contains this ID. This ensures that only tickets which belong to your system will be processed as follow-ups (useful when communicating between two instances of OTRS).
This setting can not be deactivated.
Default value:
$Self->{'SystemID'} = '10';
Defines the fully qualified domain name of the system. This setting is used as a variable, OTRS_CONFIG_FQDN which is found in all forms of messaging used by the application, to build links to the tickets within your system.
This setting can not be deactivated.
Default value:
$Self->{'FQDN'} = 'yourhost.example.com';
Defines the HTTP hostname for the support data collection with the public module 'PublicSupportDataCollector' (e.g. used from the OTRS Daemon).
This setting is not active by default.
Default value:
$Self->{'SupportDataCollector::HTTPHostname'} = '';
Defines the timeout (in seconds, minimum is 20 seconds) for the support data collection with the public module 'PublicSupportDataCollector' (e.g. used from the OTRS Daemon).
This setting is not active by default.
Default value:
$Self->{'SupportDataCollector::WebUserAgent::Timeout'} = '20';
Defines the cluster node identifier. This is only used in cluster configurations where there is more than one OTRS frontend system. Note: only values from 1 to 99 are allowed.
This setting is not active by default.
Default value:
$Self->{'NodeID'} = '1';
Defines the type of protocol, used by the web server, to serve the application. If https protocol will be used instead of plain http, it must be specified here. Since this has no affect on the web server's settings or behavior, it will not change the method of access to the application and, if it is wrong, it will not prevent you from logging into the application. This setting is only used as a variable, OTRS_CONFIG_HttpType which is found in all forms of messaging used by the application, to build links to the tickets within your system.
This setting can not be deactivated.
Default value:
$Self->{'HttpType'} = 'http';
Sets the prefix to the scripts folder on the server, as configured on the web server. This setting is used as a variable, OTRS_CONFIG_ScriptAlias which is found in all forms of messaging used by the application, to build links to the tickets within the system.
This setting can not be deactivated.
Default value:
$Self->{'ScriptAlias'} = 'otrs/';
Defines the system administrator's email address. It will be displayed in the error screens of the application.
This setting can not be deactivated.
Default value:
$Self->{'AdminEmail'} = 'admin@example.com';
Company name which will be included in outgoing emails as an X-Header.
This setting can not be deactivated.
Default value:
$Self->{'Organization'} = 'Example Company';
Defines the default front-end language. All the possible values are determined by the available language files on the system (see the next setting).
This setting can not be deactivated.
Default value:
$Self->{'DefaultLanguage'} = 'en';
Defines all the languages that are available to the application. Specify only English names of languages here.
This setting can not be deactivated.
Default value:
$Self->{'DefaultUsedLanguages'} = {
'ar_SA' => 'Arabic (Saudi Arabia)',
'bg' => 'Bulgarian',
'ca' => 'Catalan',
'cs' => 'Czech',
'da' => 'Danish',
'de' => 'German',
'el' => 'Greek',
'en' => 'English (United States)',
'en_CA' => 'English (Canada)',
'en_GB' => 'English (United Kingdom)',
'es' => 'Spanish',
'es_CO' => 'Spanish (Colombia)',
'es_MX' => 'Spanish (Mexico)',
'et' => 'Estonian',
'fa' => 'Persian',
'fi' => 'Finnish',
'fr' => 'French',
'fr_CA' => 'French (Canada)',
'gl' => 'Galician',
'he' => 'Hebrew',
'hi' => 'Hindi',
'hr' => 'Croatian',
'hu' => 'Hungarian',
'id' => 'Indonesian',
'it' => 'Italian',
'ja' => 'Japanese',
'lt' => 'Lithuanian',
'lv' => 'Latvian',
'ms' => 'Malay',
'nb_NO' => 'Norwegian',
'nl' => 'Nederlands',
'pl' => 'Polish',
'pt' => 'Portuguese',
'pt_BR' => 'Portuguese (Brasil)',
'ru' => 'Russian',
'sk_SK' => 'Slovak',
'sl' => 'Slovenian',
'sr_Cyrl' => 'Serbian Cyrillic',
'sr_Latn' => 'Serbian Latin',
'sv' => 'Swedish',
'sw' => 'Swahili',
'th_TH' => 'Thai',
'tr' => 'Turkish',
'uk' => 'Ukrainian',
'vi_VN' => 'Vietnam',
'zh_CN' => 'Chinese (Simplified)',
'zh_TW' => 'Chinese (Traditional)'
};
Defines all the languages that are available to the application. Specify only native names of languages here.
This setting can not be deactivated.
Default value:
$Self->{'DefaultUsedLanguagesNative'} = {
'ar_SA' => 'العَرَبِية',
'bg' => 'Български',
'ca' => 'Català',
'cs' => 'Česky',
'da' => 'Dansk',
'de' => 'Deutsch',
'el' => 'Ελληνικά',
'en' => 'English (United States)',
'en_CA' => 'English (Canada)',
'en_GB' => 'English (United Kingdom)',
'es' => 'Español',
'es_CO' => 'Español (Colombia)',
'es_MX' => 'Español (México)',
'et' => 'Eesti',
'fa' => 'فارسى',
'fi' => 'Suomi',
'fr' => 'Français',
'fr_CA' => 'Français (Canada)',
'gl' => 'Galego',
'he' => 'עברית',
'hi' => 'हिन्दी',
'hr' => 'Hrvatski',
'hu' => 'Magyar',
'id' => 'Bahasa Indonesia',
'it' => 'Italiano',
'ja' => '日本語',
'lt' => 'Lietuvių kalba',
'lv' => 'Latvijas',
'ms' => 'Melayu',
'nb_NO' => 'Norsk bokmål',
'nl' => 'Nederlandse',
'pl' => 'Polski',
'pt' => 'Português',
'pt_BR' => 'Português Brasileiro',
'ru' => 'Русский',
'sk_SK' => 'Slovenčina',
'sl' => 'Slovenščina',
'sr_Cyrl' => 'Српски',
'sr_Latn' => 'Srpski',
'sv' => 'Svenska',
'sw' => 'Kiswahili',
'th_TH' => 'ภาษาไทย',
'tr' => 'Türkçe',
'uk' => 'Українська',
'vi_VN' => 'ViɆt Nam',
'zh_CN' => '简体中文',
'zh_TW' => '正體中文'
};
Defines the default front-end (HTML) theme to be used by the agents and customers. If you like, you can add your own theme. Please refer the administrator manual located at http://otrs.github.io/doc/.
This setting can not be deactivated.
Default value:
$Self->{'DefaultTheme'} = 'Standard';
It is possible to configure different themes, for example to distinguish between agents and customers, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid theme on your system. Please see the example entries for the proper form of the regex.
This setting is not active by default.
Default value:
$Self->{'DefaultTheme::HostBased'} = {
'host1\\.example\\.com' => 'SomeTheme1',
'host2\\.example\\.com' => 'SomeTheme2'
};
Makes the application check the MX record of email addresses before sending an email or submitting a telephone or email ticket.
This setting can not be deactivated.
Default value:
$Self->{'CheckMXRecord'} = '1';
Defines the address of a dedicated DNS server, if necessary, for the "CheckMXRecord" look-ups.
This setting is not active by default.
Default value:
$Self->{'CheckMXRecord::Nameserver'} = 'ns.example.com';
Makes the application check the syntax of email addresses.
This setting can not be deactivated.
Default value:
$Self->{'CheckEmailAddresses'} = '1';
Defines a regular expression that excludes some addresses from the syntax check (if "CheckEmailAddresses" is set to "Yes"). Please enter a regex in this field for email addresses, that aren't syntactically valid, but are necessary for the system (i.e. "root@localhost").
This setting can not be deactivated.
Default value:
$Self->{'CheckEmailValidAddress'} = '^(root@localhost|admin@localhost)$';
Defines a regular expression that filters all email addresses that should not be used in the application.
This setting can not be deactivated.
Default value:
$Self->{'CheckEmailInvalidAddress'} = '@(example)\\.(..|...)$';
Specifies the text that should appear in the log file to denote a CGI script entry.
This setting can not be deactivated.
Default value:
$Self->{'CGILogPrefix'} = 'OTRS-CGI';
Runs the system in "Demo" mode. If set to "Yes", agents can change preferences, such as selection of language and theme via the agent web interface. These changes are only valid for the current session. It will not be possible for agents to change their passwords.
This setting can not be deactivated.
Default value:
$Self->{'DemoSystem'} = '0';
Defines out of office message template. Two string parameters (%s) available: end date and number of days left.
Default value:
$Self->{'OutOfOfficeMessageTemplate'} = '*** out of office until %s (%s d left) ***';
Allows the administrators to login as other users, via the users administration panel.
This setting can not be deactivated.
Default value:
$Self->{'SwitchToUser'} = '0';
Allows the administrators to login as other customers, via the customer user administration panel.
This setting can not be deactivated.
Default value:
$Self->{'SwitchToCustomer'} = '0';
Specifies the group where the user needs rw permissions so that he can access the "SwitchToCustomer" feature.
This setting can not be deactivated.
Default value:
$Self->{'SwitchToCustomer::PermissionGroup'} = 'admin';
Specifies the name that should be used by the application when sending notifications. The sender name is used to build the complete display name for the notification master (i.e. "OTRS Notifications" otrs@your.example.com).
This setting can not be deactivated.
Default value:
$Self->{'NotificationSenderName'} = 'OTRS Notifications';
Specifies the email address that should be used by the application when sending notifications. The email address is used to build the complete display name for the notification master (i.e. "OTRS Notifications" otrs@your.example.com). You can use the OTRS_CONFIG_FQDN variable as set in your configuation, or choose another email address.
This setting can not be deactivated.
Default value:
$Self->{'NotificationSenderEmail'} = 'otrs@<OTRS_CONFIG_FQDN>';
Defines the standard permissions available for customers within the application. If more permissions are needed, you can enter them here. Permissions must be hard coded to be effective. Please ensure, when adding any of the afore mentioned permissions, that the "rw" permission remains the last entry.
This setting can not be deactivated.
Default value:
$Self->{'System::Customer::Permission'} = [
'ro',
'rw'
];
Debugs the translation set. If this is set to "Yes" all strings (text) without translations are written to STDERR. This can be helpful when you are creating a new translation file. Otherwise, this option should remain set to "No".
This setting can not be deactivated.
Default value:
$Self->{'LanguageDebug'} = '0';
If enabled, the OTRS version tag will be removed from the Webinterface, the HTTP headers and the X-Headers of outgoing mails. NOTE: If you change this option, please make sure to delete the cache.
This setting can not be deactivated.
Default value:
$Self->{'Secure::DisableBanner'} = '0';
Framework → Core::Cache
Selects the cache backend to use.
This setting can not be deactivated.
Default value:
$Self->{'Cache::Module'} = 'Kernel::System::Cache::FileStorable';
Should the cache data be held in memory?
This setting can not be deactivated.
Default value:
$Self->{'Cache::InMemory'} = '1';
Should the cache data be stored in the selected cache backend?
This setting can not be deactivated.
Default value:
$Self->{'Cache::InBackend'} = '1';
Specify how many sub directory levels to use when creating cache files. This should prevent too many cache files being in one directory.
This setting can not be deactivated.
Default value:
$Self->{'Cache::SubdirLevels'} = '2';
Framework → Core::CustomerCompany
Event module that updates customer users after an update of the Customer.
Default value:
$Self->{'CustomerCompany::EventModulePost'}->{'100-UpdateCustomerUsers'} = {
'Event' => 'CustomerCompanyUpdate',
'Module' => 'Kernel::System::CustomerCompany::Event::CustomerUserUpdate',
'Transaction' => '0'
};
Framework → Core::CustomerUser
Event module that updates customer user search profiles if login changes.
Default value:
$Self->{'CustomerUser::EventModulePost'}->{'100-UpdateSearchProfiles'} = {
'Event' => 'CustomerUserUpdate',
'Module' => 'Kernel::System::CustomerUser::Event::SearchProfileUpdate',
'Transaction' => '0'
};
Event module that updates customer user service membership if login changes.
Default value:
$Self->{'CustomerUser::EventModulePost'}->{'100-UpdateServiceMembership'} = {
'Event' => 'CustomerUserUpdate',
'Module' => 'Kernel::System::CustomerUser::Event::ServiceMemberUpdate',
'Transaction' => '0'
};
Framework → Core::LinkObject
Determines the way the linked objects are displayed in each zoom mask.
This setting can not be deactivated.
Default value:
$Self->{'LinkObject::ViewMode'} = 'Simple';
Defines the link type 'Normal'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.
This setting can not be deactivated.
Default value:
$Self->{'LinkObject::Type'}->{'Normal'} = {
'SourceName' => 'Normal',
'TargetName' => 'Normal'
};
Defines the link type 'ParentChild'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.
This setting can not be deactivated.
Default value:
$Self->{'LinkObject::Type'}->{'ParentChild'} = {
'SourceName' => 'Parent',
'TargetName' => 'Child'
};
Defines the link type groups. The link types of the same group cancel one another. Example: If ticket A is linked per a 'Normal' link with ticket B, then these tickets could not be additionally linked with link of a 'ParentChild' relationship.
Default value:
$Self->{'LinkObject::TypeGroup'}->{'0001'} = [
'Normal',
'ParentChild'
];
Framework → Core::Log
Defines the log module for the system. "File" writes all messages in a given logfile, "SysLog" uses the syslog daemon of the system, e.g. syslogd.
This setting can not be deactivated.
Default value:
$Self->{'LogModule'} = 'Kernel::System::Log::SysLog';
If "SysLog" was selected for LogModule, a special log facility can be specified.
This setting can not be deactivated.
Default value:
$Self->{'LogModule::SysLog::Facility'} = 'user';
If "SysLog" was selected for LogModule, a special log sock can be specified (on solaris you may need to use 'stream').
This setting can not be deactivated.
Default value:
$Self->{'LogModule::SysLog::LogSock'} = 'unix';
If "SysLog" was selected for LogModule, the charset that should be used for logging can be specified.
This setting can not be deactivated.
Default value:
$Self->{'LogModule::SysLog::Charset'} = 'utf-8';
If "file" was selected for LogModule, a logfile must be specified. If the file doesn't exist, it will be created by the system.
This setting can not be deactivated.
Default value:
$Self->{'LogModule::LogFile'} = '/tmp/otrs.log';
Adds a suffix with the actual year and month to the OTRS log file. A logfile for every month will be created.
This setting can not be deactivated.
Default value:
$Self->{'LogModule::LogFile::Date'} = '0';
Set the minimum log level. If you select 'error', just errors are logged. With 'debug' you get all logging messages. The order of log levels is: 'debug', 'info', 'notice' and 'error'.
This setting can not be deactivated.
Default value:
$Self->{'MinimumLogLevel'} = 'error';
Framework → Core::MIME-Viewer
Specifies the path to the converter that allows the view of Microsoft Excel files, in the web interface.
This setting is not active by default.
Default value:
$Self->{'MIME-Viewer'}->{'application/excel'} = 'xlhtml';
Specifies the path to the converter that allows the view of Microsoft Word files, in the web interface.
This setting is not active by default.
Default value:
$Self->{'MIME-Viewer'}->{'application/msword'} = 'wvWare';
Specifies the path to the converter that allows the view of PDF documents, in the web interface.
This setting is not active by default.
Default value:
$Self->{'MIME-Viewer'}->{'application/pdf'} = 'pdftohtml -stdout -i';
Specifies the path to the converter that allows the view of XML files, in the web interface.
This setting is not active by default.
Default value:
$Self->{'MIME-Viewer'}->{'text/xml'} = '<OTRS_CONFIG_Home>/scripts/tools/xml2html.pl';
Framework → Core::MirrorDB
OTRS can use one or more readonly mirror databases for expensive operations like fulltext search or statistics generation. Here you can specify the DSN for the first mirror database.
This setting is not active by default.
Default value:
$Self->{'Core::MirrorDB::DSN'} = 'DBI:mysql:database=mirrordb;host=mirrordbhost';
Specify the username to authenticate for the first mirror database.
This setting is not active by default.
Default value:
$Self->{'Core::MirrorDB::User'} = 'some_user';
Specify the password to authenticate for the first mirror database.
This setting is not active by default.
Default value:
$Self->{'Core::MirrorDB::Password'} = 'some_password';
Configure any additional readonly mirror databases that you want to use.
This setting is not active by default.
Default value:
$Self->{'Core::MirrorDB::AdditionalMirrors'}->{'1'} = {
'DSN' => 'DBI:mysql:database=mirrordb;host=mirrordbhost',
'Password' => 'some_password',
'User' => 'some_user'
};
Configure any additional readonly mirror databases that you want to use.
This setting is not active by default.
Default value:
$Self->{'Core::MirrorDB::AdditionalMirrors'}->{'2'} = {
'DSN' => 'DBI:mysql:database=mirrordb;host=mirrordbhost',
'Password' => 'some_password',
'User' => 'some_user'
};
Configure any additional readonly mirror databases that you want to use.
This setting is not active by default.
Default value:
$Self->{'Core::MirrorDB::AdditionalMirrors'}->{'3'} = {
'DSN' => 'DBI:mysql:database=mirrordb;host=mirrordbhost',
'Password' => 'some_password',
'User' => 'some_user'
};
Configure any additional readonly mirror databases that you want to use.
This setting is not active by default.
Default value:
$Self->{'Core::MirrorDB::AdditionalMirrors'}->{'4'} = {
'DSN' => 'DBI:mysql:database=mirrordb;host=mirrordbhost',
'Password' => 'some_password',
'User' => 'some_user'
};
Configure any additional readonly mirror databases that you want to use.
This setting is not active by default.
Default value:
$Self->{'Core::MirrorDB::AdditionalMirrors'}->{'5'} = {
'DSN' => 'DBI:mysql:database=mirrordb;host=mirrordbhost',
'Password' => 'some_password',
'User' => 'some_user'
};
Framework → Core::OTRSBusiness
Specify the channel to be used to fetch OTRS Business Solution™ updates. Warning: Development releases might not be complete, your system might experience unrecoverable errors and on extreme cases could become unresponsive!
This setting can not be deactivated.
Default value:
$Self->{'OTRSBusiness::ReleaseChannel'} = '1';
Framework → Core::PDF
Specifies the path of the file for the logo in the page header (gif|jpg|png, 700 x 100 pixel).
This setting can not be deactivated.
Default value:
$Self->{'PDF::LogoFile'} = '<OTRS_CONFIG_Home>/var/logo-otrs.png';
Defines the standard size of PDF pages.
This setting can not be deactivated.
Default value:
$Self->{'PDF::PageSize'} = 'a4';
Defines the maximum number of pages per PDF file.
This setting can not be deactivated.
Default value:
$Self->{'PDF::MaxPages'} = '100';
Defines the path and TTF-File to handle proportional font in PDF documents.
This setting can not be deactivated.
Default value:
$Self->{'PDF::TTFontFile'}->{'Proportional'} = 'DejaVuSans.ttf';
Defines the path and TTF-File to handle bold proportional font in PDF documents.
This setting can not be deactivated.
Default value:
$Self->{'PDF::TTFontFile'}->{'ProportionalBold'} = 'DejaVuSans-Bold.ttf';
Defines the path and TTF-File to handle italic proportional font in PDF documents.
This setting can not be deactivated.
Default value:
$Self->{'PDF::TTFontFile'}->{'ProportionalItalic'} = 'DejaVuSans-Oblique.ttf';
Defines the path and TTF-File to handle bold italic proportional font in PDF documents.
This setting can not be deactivated.
Default value:
$Self->{'PDF::TTFontFile'}->{'ProportionalBoldItalic'} = 'DejaVuSans-BoldOblique.ttf';
Defines the path and TTF-File to handle monospaced font in PDF documents.
This setting can not be deactivated.
Default value:
$Self->{'PDF::TTFontFile'}->{'Monospaced'} = 'DejaVuSansMono.ttf';
Defines the path and TTF-File to handle bold monospaced font in PDF documents.
This setting can not be deactivated.
Default value:
$Self->{'PDF::TTFontFile'}->{'MonospacedBold'} = 'DejaVuSansMono-Bold.ttf';
Defines the path and TTF-File to handle italic monospaced font in PDF documents.
This setting can not be deactivated.
Default value:
$Self->{'PDF::TTFontFile'}->{'MonospacedItalic'} = 'DejaVuSansMono-Oblique.ttf';
Defines the path and TTF-File to handle bold italic monospaced font in PDF documents.
This setting can not be deactivated.
Default value:
$Self->{'PDF::TTFontFile'}->{'MonospacedBoldItalic'} = 'DejaVuSansMono-BoldOblique.ttf';
Framework → Core::Package
Enables file upload in the package manager frontend.
This setting can not be deactivated.
Default value:
$Self->{'Package::FileUpload'} = '1';
Defines the location to get online repository list for additional packages. The first available result will be used.
Default value:
$Self->{'Package::RepositoryRoot'} = [
'https://ftp.otrs.org/pub/otrs/misc/packages/repository.xml'
];
Defines the list of online repositories. Another installations can be used as repository, for example: Key="http://example.com/otrs/public.pl?Action=PublicRepository;File=" and Content="Some Name".
This setting is not active by default.
Default value:
$Self->{'Package::RepositoryList'} = {
'ftp://ftp.example.com/pub/otrs/misc/packages/' => '[Example] ftp://ftp.example.com/'
};
Defines the IP regular expression for accessing the local repository. You need to enable this to have access to your local repository and the package::RepositoryList is required on the remote host.
This setting is not active by default.
Default value:
$Self->{'Package::RepositoryAccessRegExp'} = '127\\.0\\.0\\.1';
Sets the timeout (in seconds) for package downloads. Overwrites "WebUserAgent::Timeout".
This setting can not be deactivated.
Default value:
$Self->{'Package::Timeout'} = '120';
Fetches packages via proxy. Overwrites "WebUserAgent::Proxy".
This setting is not active by default.
Default value:
$Self->{'Package::Proxy'} = 'http://proxy.sn.no:8001/';
If this setting is active, local modifications will not be highlighted as errors in the package manager and support data collector.
This setting is not active by default.
Default value:
$Self->{'Package::AllowLocalModifications'} = '0';
Toggles display of OTRS FeatureAddons list in PackageManager.
Default value:
$Self->{'Package::ShowFeatureAddons'} = '1';
Package event module file a scheduler task for update registration.
Default value:
$Self->{'Package::EventModulePost'}->{'99-SupportDataSend'} = {
'Event' => '(PackageInstall|PackageReinstall|PackageUpgrade|PackageUninstall)',
'Module' => 'Kernel::System::Package::Event::SupportDataSend',
'Transaction' => '1'
};
Framework → Core::PerformanceLog
Enables performance log (to log the page response time). It will affect the system performance. Frontend::Module###AdminPerformanceLog must be enabled.
Default value:
$Self->{'PerformanceLog'} = '0';
Specifies the path of the file for the performance log.
This setting can not be deactivated.
Default value:
$Self->{'PerformanceLog::File'} = '<OTRS_CONFIG_Home>/var/log/Performance.log';
Defines the maximum size (in MB) of the log file.
This setting can not be deactivated.
Default value:
$Self->{'PerformanceLog::FileMax'} = '25';
Framework → Core::ReferenceData
This setting allows you to override the built-in country list with your own list of countries. This is particularly handy if you just want to use a small select group of countries.
This setting is not active by default.
Default value:
$Self->{'ReferenceData::OwnCountryList'} = {
'AT' => 'Austria',
'CH' => 'Switzerland',
'DE' => 'Germany'
};
Framework → Core::SOAP
Defines the username to access the SOAP handle (bin/cgi-bin/rpc.pl).
This setting is not active by default.
Default value:
$Self->{'SOAP::User'} = 'some_user';
Defines the password to access the SOAP handle (bin/cgi-bin/rpc.pl).
This setting is not active by default.
Default value:
$Self->{'SOAP::Password'} = 'some_pass';
Enable keep-alive connection header for SOAP responses.
This setting can not be deactivated.
Default value:
$Self->{'SOAP::Keep-Alive'} = '0';
Framework → Core::Sendmail
Defines the module to send emails. "Sendmail" directly uses the sendmail binary of your operating system. Any of the "SMTP" mechanisms use a specified (external) mailserver. "DoNotSendEmail" doesn't send emails and it is useful for test systems.
This setting can not be deactivated.
Default value:
$Self->{'SendmailModule'} = 'Kernel::System::Email::Sendmail';
If "Sendmail" was selected as SendmailModule, the location of the sendmail binary and the needed options must be specified.
This setting can not be deactivated.
Default value:
$Self->{'SendmailModule::CMD'} = '/usr/sbin/sendmail -i -f';
If any of the "SMTP" mechanisms was selected as SendmailModule, the mailhost that sends out the mails must be specified.
This setting can not be deactivated.
Default value:
$Self->{'SendmailModule::Host'} = 'mail.example.com';
If any of the "SMTP" mechanisms was selected as SendmailModule, the port where your mailserver is listening for incoming connections must be specified.
This setting is not active by default.
Default value:
$Self->{'SendmailModule::Port'} = '25';
If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, an username must be specified.
This setting is not active by default.
Default value:
$Self->{'SendmailModule::AuthUser'} = 'MailserverLogin';
If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, a password must be specified.
This setting is not active by default.
Default value:
$Self->{'SendmailModule::AuthPassword'} = 'MailserverPassword';
Sends all outgoing email via bcc to the specified address. Please use this only for backup reasons.
Default value:
$Self->{'SendmailBcc'} = '';
If set, this address is used as envelope sender in outgoing messages (not notifications - see below). If no address is specified, the envelope sender is equal to queue e-mail address.
This setting is not active by default.
Default value:
$Self->{'SendmailEnvelopeFrom'} = '';
If set, this address is used as envelope sender header in outgoing notifications. If no address is specified, the envelope sender header is empty (unless SendmailNotificationEnvelopeFrom::FallbackToEmailFrom is set).
This setting is not active by default.
Default value:
$Self->{'SendmailNotificationEnvelopeFrom'} = '';
If no SendmailNotificationEnvelopeFrom is specified, this setting makes it possible to use the email's from address instead of an empty envelope sender (required in certain mail server configurations).
This setting is not active by default.
Default value:
$Self->{'SendmailNotificationEnvelopeFrom::FallbackToEmailFrom'} = '0';
Forces encoding of outgoing emails (7bit|8bit|quoted-printable|base64).
This setting is not active by default.
Default value:
$Self->{'SendmailEncodingForce'} = 'base64';
Framework → Core::Session
Defines the module used to store the session data. With "DB" the frontend server can be splitted from the db server. "FS" is faster.
This setting can not be deactivated.
Default value:
$Self->{'SessionModule'} = 'Kernel::System::AuthSession::DB';
Defines the name of the session key. E.g. Session, SessionID or OTRS.
This setting can not be deactivated.
Default value:
$Self->{'SessionName'} = 'OTRSAgentInterface';
Defines the name of the key for customer sessions.
This setting can not be deactivated.
Default value:
$Self->{'CustomerPanelSessionName'} = 'OTRSCustomerInterface';
Turns on the remote ip address check. It should be set to "No" if the application is used, for example, via a proxy farm or a dialup connection, because the remote ip address is mostly different for the requests.
This setting can not be deactivated.
Default value:
$Self->{'SessionCheckRemoteIP'} = '1';
Deletes a session if the session id is used with an invalid remote IP address.
This setting can not be deactivated.
Default value:
$Self->{'SessionDeleteIfNotRemoteID'} = '1';
Defines the maximal valid time (in seconds) for a session id.
This setting can not be deactivated.
Default value:
$Self->{'SessionMaxTime'} = '57600';
Sets the inactivity time (in seconds) to pass before a session is killed and a user is logged out.
This setting can not be deactivated.
Default value:
$Self->{'SessionMaxIdleTime'} = '7200';
DEPRECATED: This config setting will be removed in further versions of OTRS. Sets the time (in seconds) a user is marked as active (minimum active time is 300 seconds).
This setting can not be deactivated.
Default value:
$Self->{'SessionActiveTime'} = '600';
Deletes requested sessions if they have timed out.
This setting can not be deactivated.
Default value:
$Self->{'SessionDeleteIfTimeToOld'} = '1';
Makes the session management use html cookies. If html cookies are disabled or if the client browser disabled html cookies, then the system will work as usual and append the session id to the links.
This setting can not be deactivated.
Default value:
$Self->{'SessionUseCookie'} = '1';
Stores cookies after the browser has been closed.
This setting can not be deactivated.
Default value:
$Self->{'SessionUseCookieAfterBrowserClose'} = '0';
Protection against CSRF (Cross Site Request Forgery) exploits (for more info see http://en.wikipedia.org/wiki/Cross-site_request_forgery).
This setting can not be deactivated.
Default value:
$Self->{'SessionCSRFProtection'} = '1';
Sets the maximum number of active agents within the timespan defined in SessionMaxIdleTime before a prior warning will be visible for the logged in agents.
This setting is not active by default.
Default value:
$Self->{'AgentSessionLimitPriorWarning'} = '90';
Sets the maximum number of active agents within the timespan defined in SessionMaxIdleTime.
Default value:
$Self->{'AgentSessionLimit'} = '100';
Sets the maximum number of active sessions per agent within the timespan defined in SessionMaxIdleTime.
Default value:
$Self->{'AgentSessionPerUserLimit'} = '20';
Sets the maximum number of active customers within the timespan defined in SessionMaxIdleTime.
Default value:
$Self->{'CustomerSessionLimit'} = '100';
Sets the maximum number of active sessions per customers within the timespan defined in SessionMaxIdleTime.
Default value:
$Self->{'CustomerSessionPerUserLimit'} = '20';
If "FS" was selected for SessionModule, a directory where the session data will be stored must be specified.
This setting can not be deactivated.
Default value:
$Self->{'SessionDir'} = '<OTRS_CONFIG_Home>/var/sessions';
If "DB" was selected for SessionModule, a table in database where session data will be stored must be specified.
This setting can not be deactivated.
Default value:
$Self->{'SessionTable'} = 'sessions';
Framework → Core::SpellChecker
Enables spell checker support.
This setting can not be deactivated.
Default value:
$Self->{'SpellChecker'} = '0';
Install ispell or aspell on the system, if you want to use a spell checker. Please specify the path to the aspell or ispell binary on your operating system.
This setting can not be deactivated.
Default value:
$Self->{'SpellCheckerBin'} = '/usr/bin/ispell';
Defines the default spell checker dictionary.
This setting can not be deactivated.
Default value:
$Self->{'SpellCheckerDictDefault'} = 'english';
Defines a default list of words, that are ignored by the spell checker.
This setting can not be deactivated.
Default value:
$Self->{'SpellCheckerIgnore'} = [
'www',
'webmail',
'https',
'http',
'html',
'rfc'
];
Framework → Core::Stats
Sets the stats hook.
This setting can not be deactivated.
Default value:
$Self->{'Stats::StatsHook'} = 'Stat#';
Start number for statistics counting. Every new stat increments this number.
This setting can not be deactivated.
Default value:
$Self->{'Stats::StatsStartNumber'} = '10000';
Defines the default maximum number of X-axis attributes for the time scale.
This setting is not active by default.
Default value:
$Self->{'Stats::MaxXaxisAttributes'} = '1000';
Framework → Core::Time
Defines the date input format used in forms (option or input fields).
This setting can not be deactivated.
Default value:
$Self->{'TimeInputFormat'} = 'Option';
Shows time in long format (days, hours, minutes), if set to "Yes"; or in short format (days, hours), if set to "No".
This setting can not be deactivated.
Default value:
$Self->{'TimeShowAlwaysLong'} = '0';
Sets the system time zone (required a system with UTC as system time). Otherwise this is a diff time to the local time.
This setting is not active by default.
Default value:
$Self->{'TimeZone'} = '+0';
Sets the user time zone per user (required a system with UTC as system time and UTC under TimeZone). Otherwise this is a diff time to the local time.
Default value:
$Self->{'TimeZoneUser'} = '0';
Sets the user time zone per user based on java script / browser time zone offset feature at login time.
Default value:
$Self->{'TimeZoneUserBrowserAutoOffset'} = '1';
Maximum Number of a calendar shown in a dropdown.
This setting is not active by default.
Default value:
$Self->{'MaximumCalendarNumber'} = '50';
Define the start day of the week for the date picker.
This setting can not be deactivated.
Default value:
$Self->{'CalendarWeekDayStart'} = '1';
Adds the permanent vacation days. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
This setting can not be deactivated.
Default value:
$Self->{'TimeVacationDays'} = {
'1' => {
'1' => 'New Year\'s Day'
},
'12' => {
'24' => 'Christmas Eve',
'25' => 'First Christmas Day',
'26' => 'Second Christmas Day',
'31' => 'New Year\'s Eve'
},
'5' => {
'1' => 'International Workers\' Day'
}
};
Adds the one time vacation days. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
This setting can not be deactivated.
Default value:
$Self->{'TimeVacationDaysOneTime'} = {
'2004' => {
'1' => {
'1' => 'test'
}
}
};
Defines the hours and week days to count the working time.
This setting can not be deactivated.
Default value:
$Self->{'TimeWorkingHours'} = {
'Fri' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Mon' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Sat' => [],
'Sun' => [],
'Thu' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Tue' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Wed' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
]
};
Shows time use complete description (days, hours, minutes), if set to "Yes"; or just first letter (d, h, m), if set to "No".
This setting can not be deactivated.
Default value:
$Self->{'TimeShowCompleteDescription'} = '0';
Framework → Core::Time::Calendar1
Defines the name of the indicated calendar.
This setting can not be deactivated.
Default value:
$Self->{'TimeZone::Calendar1Name'} = 'Calendar Name 1';
Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
This setting can not be deactivated.
Default value:
$Self->{'TimeZone::Calendar1'} = '0';
Define the start day of the week for the date picker for the indicated calendar.
This setting can not be deactivated.
Default value:
$Self->{'CalendarWeekDayStart::Calendar1'} = '1';
Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
This setting can not be deactivated.
Default value:
$Self->{'TimeVacationDays::Calendar1'} = {
'1' => {
'1' => 'New Year\'s Day'
},
'12' => {
'24' => 'Christmas Eve',
'25' => 'First Christmas Day',
'26' => 'Second Christmas Day',
'31' => 'New Year\'s Eve'
},
'5' => {
'1' => 'International Workers\' Day'
}
};
Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
This setting can not be deactivated.
Default value:
$Self->{'TimeVacationDaysOneTime::Calendar1'} = {
'2004' => {
'1' => {
'1' => 'test'
}
}
};
Defines the hours and week days of the indicated calendar, to count the working time.
This setting can not be deactivated.
Default value:
$Self->{'TimeWorkingHours::Calendar1'} = {
'Fri' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Mon' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Sat' => [],
'Sun' => [],
'Thu' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Tue' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Wed' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
]
};
Framework → Core::Time::Calendar2
Defines the name of the indicated calendar.
This setting can not be deactivated.
Default value:
$Self->{'TimeZone::Calendar2Name'} = 'Calendar Name 2';
Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
This setting can not be deactivated.
Default value:
$Self->{'TimeZone::Calendar2'} = '0';
Define the start day of the week for the date picker for the indicated calendar.
This setting can not be deactivated.
Default value:
$Self->{'CalendarWeekDayStart::Calendar2'} = '1';
Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
This setting can not be deactivated.
Default value:
$Self->{'TimeVacationDays::Calendar2'} = {
'1' => {
'1' => 'New Year\'s Day'
},
'12' => {
'24' => 'Christmas Eve',
'25' => 'First Christmas Day',
'26' => 'Second Christmas Day',
'31' => 'New Year\'s Eve'
},
'5' => {
'1' => 'International Workers\' Day'
}
};
Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
This setting can not be deactivated.
Default value:
$Self->{'TimeVacationDaysOneTime::Calendar2'} = {
'2004' => {
'1' => {
'1' => 'test'
}
}
};
Defines the hours and week days of the indicated calendar, to count the working time.
This setting can not be deactivated.
Default value:
$Self->{'TimeWorkingHours::Calendar2'} = {
'Fri' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Mon' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Sat' => [],
'Sun' => [],
'Thu' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Tue' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Wed' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
]
};
Framework → Core::Time::Calendar3
Defines the name of the indicated calendar.
This setting can not be deactivated.
Default value:
$Self->{'TimeZone::Calendar3Name'} = 'Calendar Name 3';
Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
This setting can not be deactivated.
Default value:
$Self->{'TimeZone::Calendar3'} = '0';
Define the start day of the week for the date picker for the indicated calendar.
This setting can not be deactivated.
Default value:
$Self->{'CalendarWeekDayStart::Calendar3'} = '1';
Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
This setting can not be deactivated.
Default value:
$Self->{'TimeVacationDays::Calendar3'} = {
'1' => {
'1' => 'New Year\'s Day'
},
'12' => {
'24' => 'Christmas Eve',
'25' => 'First Christmas Day',
'26' => 'Second Christmas Day',
'31' => 'New Year\'s Eve'
},
'5' => {
'1' => 'International Workers\' Day'
}
};
Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
This setting can not be deactivated.
Default value:
$Self->{'TimeVacationDaysOneTime::Calendar3'} = {
'2004' => {
'1' => {
'1' => 'test'
}
}
};
Defines the hours and week days of the indicated calendar, to count the working time.
This setting can not be deactivated.
Default value:
$Self->{'TimeWorkingHours::Calendar3'} = {
'Fri' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Mon' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Sat' => [],
'Sun' => [],
'Thu' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Tue' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Wed' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
]
};
Framework → Core::Time::Calendar4
Defines the name of the indicated calendar.
This setting can not be deactivated.
Default value:
$Self->{'TimeZone::Calendar4Name'} = 'Calendar Name 4';
Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
This setting can not be deactivated.
Default value:
$Self->{'TimeZone::Calendar4'} = '0';
Define the start day of the week for the date picker for the indicated calendar.
This setting can not be deactivated.
Default value:
$Self->{'CalendarWeekDayStart::Calendar4'} = '1';
Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
This setting can not be deactivated.
Default value:
$Self->{'TimeVacationDays::Calendar4'} = {
'1' => {
'1' => 'New Year\'s Day'
},
'12' => {
'24' => 'Christmas Eve',
'25' => 'First Christmas Day',
'26' => 'Second Christmas Day',
'31' => 'New Year\'s Eve'
},
'5' => {
'1' => 'International Workers\' Day'
}
};
Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
This setting can not be deactivated.
Default value:
$Self->{'TimeVacationDaysOneTime::Calendar4'} = {
'2004' => {
'1' => {
'1' => 'test'
}
}
};
Defines the hours and week days of the indicated calendar, to count the working time.
This setting can not be deactivated.
Default value:
$Self->{'TimeWorkingHours::Calendar4'} = {
'Fri' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Mon' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Sat' => [],
'Sun' => [],
'Thu' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Tue' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Wed' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
]
};
Framework → Core::Time::Calendar5
Defines the name of the indicated calendar.
This setting can not be deactivated.
Default value:
$Self->{'TimeZone::Calendar5Name'} = 'Calendar Name 5';
Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
This setting can not be deactivated.
Default value:
$Self->{'TimeZone::Calendar5'} = '0';
Define the start day of the week for the date picker for the indicated calendar.
This setting can not be deactivated.
Default value:
$Self->{'CalendarWeekDayStart::Calendar5'} = '1';
Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
This setting can not be deactivated.
Default value:
$Self->{'TimeVacationDays::Calendar5'} = {
'1' => {
'1' => 'New Year\'s Day'
},
'12' => {
'24' => 'Christmas Eve',
'25' => 'First Christmas Day',
'26' => 'Second Christmas Day',
'31' => 'New Year\'s Eve'
},
'5' => {
'1' => 'International Workers\' Day'
}
};
Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
This setting can not be deactivated.
Default value:
$Self->{'TimeVacationDaysOneTime::Calendar5'} = {
'2004' => {
'1' => {
'1' => 'test'
}
}
};
Defines the hours and week days of the indicated calendar, to count the working time.
This setting can not be deactivated.
Default value:
$Self->{'TimeWorkingHours::Calendar5'} = {
'Fri' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Mon' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Sat' => [],
'Sun' => [],
'Thu' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Tue' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Wed' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
]
};
Framework → Core::Time::Calendar6
Defines the name of the indicated calendar.
This setting can not be deactivated.
Default value:
$Self->{'TimeZone::Calendar6Name'} = 'Calendar Name 6';
Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
This setting can not be deactivated.
Default value:
$Self->{'TimeZone::Calendar6'} = '0';
Define the start day of the week for the date picker for the indicated calendar.
This setting can not be deactivated.
Default value:
$Self->{'CalendarWeekDayStart::Calendar6'} = '1';
Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
This setting can not be deactivated.
Default value:
$Self->{'TimeVacationDays::Calendar6'} = {
'1' => {
'1' => 'New Year\'s Day'
},
'12' => {
'24' => 'Christmas Eve',
'25' => 'First Christmas Day',
'26' => 'Second Christmas Day',
'31' => 'New Year\'s Eve'
},
'5' => {
'1' => 'International Workers\' Day'
}
};
Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
This setting can not be deactivated.
Default value:
$Self->{'TimeVacationDaysOneTime::Calendar6'} = {
'2004' => {
'1' => {
'1' => 'test'
}
}
};
Defines the hours and week days of the indicated calendar, to count the working time.
This setting can not be deactivated.
Default value:
$Self->{'TimeWorkingHours::Calendar6'} = {
'Fri' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Mon' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Sat' => [],
'Sun' => [],
'Thu' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Tue' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Wed' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
]
};
Framework → Core::Time::Calendar7
Defines the name of the indicated calendar.
This setting can not be deactivated.
Default value:
$Self->{'TimeZone::Calendar7Name'} = 'Calendar Name 7';
Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
This setting can not be deactivated.
Default value:
$Self->{'TimeZone::Calendar7'} = '0';
Define the start day of the week for the date picker for the indicated calendar.
This setting can not be deactivated.
Default value:
$Self->{'CalendarWeekDayStart::Calendar7'} = '1';
Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
This setting can not be deactivated.
Default value:
$Self->{'TimeVacationDays::Calendar7'} = {
'1' => {
'1' => 'New Year\'s Day'
},
'12' => {
'24' => 'Christmas Eve',
'25' => 'First Christmas Day',
'26' => 'Second Christmas Day',
'31' => 'New Year\'s Eve'
},
'5' => {
'1' => 'International Workers\' Day'
}
};
Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
This setting can not be deactivated.
Default value:
$Self->{'TimeVacationDaysOneTime::Calendar7'} = {
'2004' => {
'1' => {
'1' => 'test'
}
}
};
Defines the hours and week days of the indicated calendar, to count the working time.
This setting can not be deactivated.
Default value:
$Self->{'TimeWorkingHours::Calendar7'} = {
'Fri' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Mon' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Sat' => [],
'Sun' => [],
'Thu' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Tue' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Wed' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
]
};
Framework → Core::Time::Calendar8
Defines the name of the indicated calendar.
This setting can not be deactivated.
Default value:
$Self->{'TimeZone::Calendar8Name'} = 'Calendar Name 8';
Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
This setting can not be deactivated.
Default value:
$Self->{'TimeZone::Calendar8'} = '0';
Define the start day of the week for the date picker for the indicated calendar.
This setting can not be deactivated.
Default value:
$Self->{'CalendarWeekDayStart::Calendar8'} = '1';
Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
This setting can not be deactivated.
Default value:
$Self->{'TimeVacationDays::Calendar8'} = {
'1' => {
'1' => 'New Year\'s Day'
},
'12' => {
'24' => 'Christmas Eve',
'25' => 'First Christmas Day',
'26' => 'Second Christmas Day',
'31' => 'New Year\'s Eve'
},
'5' => {
'1' => 'International Workers\' Day'
}
};
Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
This setting can not be deactivated.
Default value:
$Self->{'TimeVacationDaysOneTime::Calendar8'} = {
'2004' => {
'1' => {
'1' => 'test'
}
}
};
Defines the hours and week days of the indicated calendar, to count the working time.
This setting can not be deactivated.
Default value:
$Self->{'TimeWorkingHours::Calendar8'} = {
'Fri' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Mon' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Sat' => [],
'Sun' => [],
'Thu' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Tue' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Wed' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
]
};
Framework → Core::Time::Calendar9
Defines the name of the indicated calendar.
This setting can not be deactivated.
Default value:
$Self->{'TimeZone::Calendar9Name'} = 'Calendar Name 9';
Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
This setting can not be deactivated.
Default value:
$Self->{'TimeZone::Calendar9'} = '0';
Define the start day of the week for the date picker for the indicated calendar.
This setting can not be deactivated.
Default value:
$Self->{'CalendarWeekDayStart::Calendar9'} = '1';
Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
This setting can not be deactivated.
Default value:
$Self->{'TimeVacationDays::Calendar9'} = {
'1' => {
'1' => 'New Year\'s Day'
},
'12' => {
'24' => 'Christmas Eve',
'25' => 'First Christmas Day',
'26' => 'Second Christmas Day',
'31' => 'New Year\'s Eve'
},
'5' => {
'1' => 'International Workers\' Day'
}
};
Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
This setting can not be deactivated.
Default value:
$Self->{'TimeVacationDaysOneTime::Calendar9'} = {
'2004' => {
'1' => {
'1' => 'test'
}
}
};
Defines the hours and week days of the indicated calendar, to count the working time.
This setting can not be deactivated.
Default value:
$Self->{'TimeWorkingHours::Calendar9'} = {
'Fri' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Mon' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Sat' => [],
'Sun' => [],
'Thu' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Tue' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Wed' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
]
};
Framework → Core::Web
Defines the URL base path of icons, CSS and Java Script.
This setting can not be deactivated.
Default value:
$Self->{'Frontend::WebPath'} = '/otrs-web/';
Defines the URL image path of icons for navigation.
This setting can not be deactivated.
Default value:
$Self->{'Frontend::ImagePath'} = '<OTRS_CONFIG_Frontend::WebPath>skins/Agent/default/img/';
Defines the URL CSS path.
This setting can not be deactivated.
Default value:
$Self->{'Frontend::CSSPath'} = '<OTRS_CONFIG_Frontend::WebPath>css/';
Defines the URL java script path.
This setting can not be deactivated.
Default value:
$Self->{'Frontend::JavaScriptPath'} = '<OTRS_CONFIG_Frontend::WebPath>js/';
Uses richtext for viewing and editing: articles, salutations, signatures, standard templates, auto responses and notifications.
This setting can not be deactivated.
Default value:
$Self->{'Frontend::RichText'} = '1';
Defines the URL rich text editor path.
This setting can not be deactivated.
Default value:
$Self->{'Frontend::RichTextPath'} = '<OTRS_CONFIG_Frontend::WebPath>js/thirdparty/ckeditor-4.5.6/';
Defines the width for the rich text editor component. Enter number (pixels) or percent value (relative).
This setting can not be deactivated.
Default value:
$Self->{'Frontend::RichTextWidth'} = '620';
Defines the height for the rich text editor component. Enter number (pixels) or percent value (relative).
This setting can not be deactivated.
Default value:
$Self->{'Frontend::RichTextHeight'} = '320';
Defines the default CSS used in rich text editors.
This setting can not be deactivated.
Default value:
$Self->{'Frontend::RichText::DefaultCSS'} = 'font-family:Geneva,Helvetica,Arial,sans-serif; font-size: 12px;';
Defines if the enhanced mode should be used (enables use of table, replace, subscript, superscript, paste from word, etc.).
This setting can not be deactivated.
Default value:
$Self->{'Frontend::RichText::EnhancedMode'} = '0';
Defines if the enhanced mode should be used (enables use of table, replace, subscript, superscript, paste from word, etc.) in customer interface.
This setting can not be deactivated.
Default value:
$Self->{'Frontend::RichText::EnhancedMode::Customer'} = '0';
Disable restricted security for IFrames in IE. May be required for SSO to work in IE.
Default value:
$Self->{'DisableMSIFrameSecurityRestricted'} = '0';
Disable HTTP header "X-Frame-Options: SAMEORIGIN" to allow OTRS to be included as an IFrame in other websites. Disabling this HTTP header can be a security issue! Only disable it, if you know what you are doing!
Default value:
$Self->{'DisableIFrameOriginRestricted'} = '0';
Disable HTTP header "Content-Security-Policy" to allow loading of external script contents. Disabling this HTTP header can be a security issue! Only disable it, if you know what you are doing!
Default value:
$Self->{'DisableContentSecurityPolicy'} = '0';
Automated line break in text messages after x number of chars.
This setting can not be deactivated.
Default value:
$Self->{'DefaultViewNewLine'} = '90';
Sets the number of lines that are displayed in text messages (e.g. ticket lines in the QueueZoom).
This setting can not be deactivated.
Default value:
$Self->{'DefaultViewLines'} = '6000';
Turns on the animations used in the GUI. If you have problems with these animations (e.g. performance issues), you can turn them off here.
This setting can not be deactivated.
Default value:
$Self->{'Frontend::AnimationEnabled'} = '1';
Turns on drag and drop for the main navigation.
This setting can not be deactivated.
Default value:
$Self->{'Frontend::MenuDragDropEnabled'} = '1';
Allows choosing between showing the attachments of a ticket in the browser (inline) or just make them downloadable (attachment).
This setting can not be deactivated.
Default value:
$Self->{'AttachmentDownloadType'} = 'attachment';
Defines the maximal size (in bytes) for file uploads via the browser. Warning: Setting this option to a value which is too low could cause many masks in your OTRS instance to stop working (probably any mask which takes input from the user).
This setting can not be deactivated.
Default value:
$Self->{'WebMaxFileUpload'} = '24000000';
Selects the module to handle uploads via the web interface. "DB" stores all uploads in the database, "FS" uses the file system.
This setting can not be deactivated.
Default value:
$Self->{'WebUploadCacheModule'} = 'Kernel::System::Web::UploadCache::DB';
Defines the filter that processes the text in the articles, in order to highlight URLs.
Default value:
$Self->{'Frontend::Output::FilterText'}->{'AAAURL'} = {
'Module' => 'Kernel::Output::HTML::FilterText::URL',
'Templates' => {
'AgentTicketZoom' => '1'
}
};
Activates the available themes on the system. Value 1 means active, 0 means inactive.
Default value:
$Self->{'Frontend::Themes'} = {
'Lite' => '0',
'Standard' => '1'
};
Defines a filter to process the text in the articles, in order to highlight predefined keywords.
This setting is not active by default.
Default value:
$Self->{'Frontend::Output::FilterText'}->{'OutputFilterTextAutoLink'} = {
'Module' => 'Kernel::Output::HTML::FilterText::AutoLink',
'Templates' => {
'AgentTicketZoom' => '1'
}
};
Defines a filter for html output to add links behind CVE numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.
This setting is not active by default.
Default value:
$Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'CVE'} = {
'RegExp' => [
'(CVE|CAN)\\-(\\d{3,4})\\-(\\d{2,})'
],
'Templates' => {
'AgentTicketZoom' => '1'
},
'URL1' => {
'Description' => 'Mitre',
'Image' => 'http://cve.mitre.org/favicon.ico',
'Target' => '_blank',
'URL' => 'http://cve.mitre.org/cgi-bin/cvename.cgi?name=<MATCH1>-<MATCH2>-<MATCH3>'
},
'URL2' => {
'Description' => 'Google',
'Image' => 'http://www.google.de/favicon.ico',
'Target' => '_blank',
'URL' => 'http://google.com/search?q=<MATCH1>-<MATCH2>-<MATCH3>'
},
'URL3' => {
'Description' => 'US-CERT NVD',
'Image' => 'http://nvd.nist.gov/favicon.ico',
'Target' => '_blank',
'URL' => 'http://nvd.nist.gov/nvd.cfm?cvename=<MATCH1>-<MATCH2>-<MATCH3>'
}
};
Defines a filter for html output to add links behind bugtraq numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.
This setting is not active by default.
Default value:
$Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'Bugtraq'} = {
'RegExp' => [
'Bugtraq[\\s\\w\\t]*?ID[\\s\\w\\t]*?:[\\s\\w\\t]*?(\\d{2,8})',
'Bugtraq[\\s\\w\\t]*?ID[\\s\\w\\t]*?(\\d{2,8})',
'Bugtraq[\\s\\w\\t]*?:[\\s\\w\\t]*?(\\d{2,8})',
'Bugtraq[\\s\\w\\t]*?(\\d{2,8})',
'BID[\\s\\w\\t]*?:[\\s\\w\\t]*?(\\d{2,8})',
'BID[\\s\\w\\t]*?(\\d{2,8})'
],
'Templates' => {
'AgentTicketZoom' => '1'
},
'URL1' => {
'Description' => 'Security Focus',
'Image' => 'http://www.securityfocus.com/favicon.ico',
'Target' => '_blank',
'URL' => 'http://www.securityfocus.com/bid/<MATCH1>/info'
},
'URL2' => {
'Description' => 'Google',
'Image' => 'http://www.google.de/favicon.ico',
'Target' => '_blank',
'URL' => 'http://google.com/search?q=<MATCH>'
}
};
Defines a filter for html output to add links behind MSBulletin numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.
This setting is not active by default.
Default value:
$Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'MSBulletins'} = {
'RegExp' => [
'MS[^A-Za-z]{0,5}(\\d\\d).?(\\d{2,4})'
],
'Templates' => {
'AgentTicketZoom' => '1'
},
'URL1' => {
'Description' => 'Microsoft Technet',
'Image' => 'http://www.microsoft.com/favicon.ico',
'Target' => '_blank',
'URL' => 'http://www.microsoft.com/technet/security/bulletin/MS<MATCH1>-<MATCH2>.mspx'
},
'URL2' => {
'Description' => 'Google',
'Image' => 'http://www.google.de/favicon.ico',
'Target' => '_blank',
'URL' => 'http://google.com/search?q=MS<MATCH1>-<MATCH2>'
}
};
Define a filter for html output to add links behind a defined string. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.
This setting is not active by default.
Default value:
$Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'Setting1'} = {
'RegExp' => [
'RegExp'
],
'Templates' => {
'AgentTicketZoom' => '1'
},
'URL1' => {
'Description' => 'Description',
'Image' => 'right-small.png',
'Target' => '_blank',
'URL' => 'URL'
},
'URL2' => {
'Description' => 'Description',
'Image' => 'Image',
'Target' => '_blank',
'URL' => 'URL'
}
};
Defines a filter for html output to add links behind a defined string. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.
This setting is not active by default.
Default value:
$Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'Setting2'} = {
'RegExp' => [
'RegExp'
],
'Templates' => {
'AgentTicketZoom' => '1'
},
'URL1' => {
'Description' => 'Description',
'Image' => 'right-small.png',
'Target' => '_blank',
'URL' => 'URL'
},
'URL2' => {
'Description' => 'Description',
'Image' => 'Image',
'Target' => '_blank',
'URL' => 'URL'
},
'URL3' => {
'Description' => 'Description',
'Image' => 'Image',
'Target' => '_blank',
'URL' => 'URL'
}
};
If enabled, OTRS will deliver all CSS files in minified form. WARNING: If you turn this off, there will likely be problems in IE 7, because it cannot load more than 32 CSS files.
This setting can not be deactivated.
Default value:
$Self->{'Loader::Enabled::CSS'} = '1';
If enabled, OTRS will deliver all JavaScript files in minified form.
This setting can not be deactivated.
Default value:
$Self->{'Loader::Enabled::JS'} = '1';
List of CSS files to always be loaded for the agent interface.
This setting can not be deactivated.
Default value:
$Self->{'Loader::Agent::CommonCSS'}->{'000-Framework'} = [
'Core.Reset.css',
'Core.Default.css',
'Core.Header.css',
'Core.OverviewControl.css',
'Core.OverviewSmall.css',
'Core.OverviewMedium.css',
'Core.OverviewLarge.css',
'Core.Footer.css',
'Core.PageLayout.css',
'Core.Form.css',
'Core.Table.css',
'Core.Widget.css',
'Core.WidgetMenu.css',
'Core.TicketDetail.css',
'Core.Tooltip.css',
'Core.Dialog.css',
'Core.InputFields.css',
'Core.Print.css',
'thirdparty/fontawesome/font-awesome.css'
];
List of responsive CSS files to always be loaded for the agent interface.
This setting can not be deactivated.
Default value:
$Self->{'Loader::Agent::ResponsiveCSS'}->{'000-Framework'} = [
'Core.Responsive.css'
];
List of JS files to always be loaded for the agent interface.
This setting can not be deactivated.
Default value:
$Self->{'Loader::Agent::CommonJS'}->{'000-Framework'} = [
'thirdparty/jquery-2.1.4/jquery.js',
'thirdparty/jquery-browser-detection/jquery-browser-detection.js',
'thirdparty/jquery-ui-1.11.4/jquery-ui.js',
'thirdparty/jquery-ui-touch-punch-0.2.3/jquery.ui.touch-punch.js',
'thirdparty/jquery-validate-1.14.0/jquery.validate.js',
'thirdparty/stacktrace-0.6.4/stacktrace.js',
'thirdparty/jquery-pubsub/pubsub.js',
'thirdparty/jquery-jstree-3.1.1/jquery.jstree.js',
'Core.JavaScriptEnhancements.js',
'Core.Debug.js',
'Core.Exception.js',
'Core.Data.js',
'Core.Config.js',
'Core.JSON.js',
'Core.App.js',
'Core.App.Responsive.js',
'Core.AJAX.js',
'Core.UI.js',
'Core.UI.InputFields.js',
'Core.UI.Accordion.js',
'Core.UI.Datepicker.js',
'Core.UI.DnD.js',
'Core.UI.Floater.js',
'Core.UI.Resizable.js',
'Core.UI.Table.js',
'Core.UI.Accessibility.js',
'Core.UI.RichTextEditor.js',
'Core.UI.Dialog.js',
'Core.UI.ActionRow.js',
'Core.UI.Popup.js',
'Core.UI.TreeSelection.js',
'Core.UI.Autocomplete.js',
'Core.Form.js',
'Core.Form.ErrorTooltips.js',
'Core.Form.Validate.js',
'Core.Agent.js',
'Core.Agent.Search.js',
'Core.Agent.CustomerInformationCenterSearch.js',
'Core.UI.Notification.js',
'Core.Agent.Responsive.js'
];
List of JS files to always be loaded for the agent interface.
This setting is not active by default.
Default value:
$Self->{'Loader::Agent::CommonJS'}->{'001-JQueryMigrate'} = [
'thirdparty/jquery-migrate-1.2.1/jquery-migrate.js'
];
List of CSS files to always be loaded for the customer interface.
This setting can not be deactivated.
Default value:
$Self->{'Loader::Customer::CommonCSS'}->{'000-Framework'} = [
'Core.Reset.css',
'Core.Default.css',
'Core.Form.css',
'Core.Dialog.css',
'Core.Tooltip.css',
'Core.Login.css',
'Core.Control.css',
'Core.Table.css',
'Core.TicketZoom.css',
'Core.InputFields.css',
'Core.Print.css',
'thirdparty/fontawesome/font-awesome.css'
];
List of responsive CSS files to always be loaded for the customer interface.
This setting can not be deactivated.
Default value:
$Self->{'Loader::Customer::ResponsiveCSS'}->{'000-Framework'} = [
'Core.Responsive.css'
];
List of JS files to always be loaded for the customer interface.
This setting can not be deactivated.
Default value:
$Self->{'Loader::Customer::CommonJS'}->{'000-Framework'} = [
'thirdparty/jquery-2.1.4/jquery.js',
'thirdparty/jquery-browser-detection/jquery-browser-detection.js',
'thirdparty/jquery-validate-1.14.0/jquery.validate.js',
'thirdparty/jquery-ui-1.11.4/jquery-ui.js',
'thirdparty/stacktrace-0.6.4/stacktrace.js',
'thirdparty/jquery-pubsub/pubsub.js',
'thirdparty/jquery-jstree-3.1.1/jquery.jstree.js',
'Core.Debug.js',
'Core.Exception.js',
'Core.Data.js',
'Core.JSON.js',
'Core.JavaScriptEnhancements.js',
'Core.Config.js',
'Core.App.js',
'Core.App.Responsive.js',
'Core.AJAX.js',
'Core.UI.js',
'Core.UI.InputFields.js',
'Core.UI.Accessibility.js',
'Core.UI.Dialog.js',
'Core.UI.Floater.js',
'Core.UI.RichTextEditor.js',
'Core.UI.Datepicker.js',
'Core.UI.Popup.js',
'Core.UI.TreeSelection.js',
'Core.UI.Autocomplete.js',
'Core.Form.js',
'Core.Form.ErrorTooltips.js',
'Core.Form.Validate.js',
'Core.Customer.js',
'Core.Customer.Responsive.js'
];
List of JS files to always be loaded for the agent interface.
This setting is not active by default.
Default value:
$Self->{'Loader::Customer::CommonJS'}->{'001-JQueryMigrate'} = [
'thirdparty/jquery-migrate-1.2.1/jquery-migrate.js'
];
Framework → Core::WebUserAgent
Sets the timeout (in seconds) for http/ftp downloads.
This setting can not be deactivated.
Default value:
$Self->{'WebUserAgent::Timeout'} = '15';
Defines the connections for http/ftp, via a proxy.
This setting is not active by default.
Default value:
$Self->{'WebUserAgent::Proxy'} = 'http://proxy.sn.no:8001/';
Turns off SSL certificate validation, for example if you use a transparent HTTPS proxy. Use at your own risk!
This setting can not be deactivated.
Default value:
$Self->{'WebUserAgent::DisableSSLVerification'} = '0';
Framework → Crypt::PGP
Enables PGP support. When PGP support is enabled for signing and encrypting mail, it is HIGHLY recommended that the web server runs as the OTRS user. Otherwise, there will be problems with the privileges when accessing .gnupg folder.
This setting can not be deactivated.
Default value:
$Self->{'PGP'} = '0';
Defines the path to PGP binary.
This setting can not be deactivated.
Default value:
$Self->{'PGP::Bin'} = '/usr/bin/gpg';
Sets the options for PGP binary.
This setting can not be deactivated.
Default value:
$Self->{'PGP::Options'} = '--homedir /opt/otrs/.gnupg/ --batch --no-tty --yes';
Sets the password for private PGP key.
This setting can not be deactivated.
Default value:
$Self->{'PGP::Key::Password'} = {
'488A0B8F' => 'SomePassword',
'D2DF79FA' => 'SomePassword'
};
Set this to yes if you trust in all your public and private pgp keys, even if they are not certified with a trusted signature.
Default value:
$Self->{'PGP::TrustedNetwork'} = '0';
Configure your own log text for PGP.
This setting can not be deactivated.
Default value:
$Self->{'PGP::Log'} = {
'BADSIG' => 'The PGP signature with the keyid has not been verified successfully.',
'ERRSIG' => 'It was not possible to check the PGP signature, this may be caused by a missing public key or an unsupported algorithm.',
'EXPKEYSIG' => 'The PGP signature was made by an expired key.',
'GOODSIG' => 'Good PGP signature.',
'KEYREVOKED' => 'The PGP signature was made by a revoked key, this could mean that the signature is forged.',
'NODATA' => 'No valid OpenPGP data found.',
'NO_PUBKEY' => 'No public key found.',
'REVKEYSIG' => 'The PGP signature was made by a revoked key, this could mean that the signature is forged.',
'SIGEXPIRED' => 'The PGP signature is expired.',
'SIG_ID' => 'Signature data.',
'TRUST_UNDEFINED' => 'This key is not certified with a trusted signature!.',
'VALIDSIG' => 'The PGP signature with the keyid is good.'
};
If this option is disabled, articles will not automatically be decrypted and stored in the database. Please note that this also means no decryption will take place and the articles will be shown in ticket zoom in their original (encrypted) form.
This setting can not be deactivated.
Default value:
$Self->{'PGP::StoreDecryptedData'} = '1';
Framework → Crypt::SMIME
Enables S/MIME support.
This setting can not be deactivated.
Default value:
$Self->{'SMIME'} = '0';
Defines the path to open ssl binary. It may need a HOME env ($ENV{HOME} = '/var/lib/wwwrun';).
This setting can not be deactivated.
Default value:
$Self->{'SMIME::Bin'} = '/usr/bin/openssl';
Specifies the directory where SSL certificates are stored.
This setting can not be deactivated.
Default value:
$Self->{'SMIME::CertPath'} = '/etc/ssl/certs';
Specifies the directory where private SSL certificates are stored.
This setting can not be deactivated.
Default value:
$Self->{'SMIME::PrivatePath'} = '/etc/ssl/private';
Cache time in seconds for the SSL certificate attributes.
This setting can not be deactivated.
Default value:
$Self->{'SMIME::CacheTTL'} = '86400';
If this option is disabled, articles will not automatically be decrypted and stored in the database. Please note that this also means no decryption will take place and the articles will be shown in ticket zoom in their original (encrypted) form.
This setting can not be deactivated.
Default value:
$Self->{'SMIME::StoreDecryptedData'} = '1';
Enables fetch S/MIME from CustomerUser backend support.
This setting can not be deactivated.
Default value:
$Self->{'SMIME::FetchFromCustomer'} = '0';
Framework → CustomerInformationCenter
Main menu registration.
This setting is not active by default.
Default value:
$Self->{'AgentCustomerInformationCenter::MainMenu'}->{'010-EditCustomerID'} = {
'Link' => '[% Env("Baselink") %]Action=AdminCustomerCompany;Subaction=Change;CustomerID=[% Data.CustomerID | uri %];Nav=0',
'Name' => 'Edit customer company'
};
Framework → Frontend::Admin
List of all Package events to be displayed in the GUI.
This setting can not be deactivated.
Default value:
$Self->{'Events'}->{'Package'} = [
'PackageInstall',
'PackageReinstall',
'PackageUpgrade',
'PackageUninstall'
];
List of all DynamicField events to be displayed in the GUI.
This setting can not be deactivated.
Default value:
$Self->{'Events'}->{'DynamicField'} = [
'DynamicFieldAdd',
'DynamicFieldUpdate',
'DynamicFieldDelete'
];
List of all CustomerUser events to be displayed in the GUI.
This setting can not be deactivated.
Default value:
$Self->{'Events'}->{'CustomerUser'} = [
'CustomerUserAdd',
'CustomerUserUpdate'
];
List of all CustomerCompany events to be displayed in the GUI.
This setting can not be deactivated.
Default value:
$Self->{'Events'}->{'CustomerCompany'} = [
'CustomerCompanyAdd',
'CustomerCompanyUpdate'
];
Framework → Frontend::Admin::ModuleRegistration
Frontend module registration for the agent interface.
Default value:
$Self->{'Frontend::Module'}->{'Admin'} = {
'Description' => 'Admin Area.',
'Group' => [
'admin'
],
'Loader' => {
'CSS' => [
'Core.Agent.Admin.css'
],
'JavaScript' => [
'Core.Agent.Admin.SysConfig.js'
]
},
'NavBar' => [
{
'AccessKey' => 'a',
'Block' => 'ItemArea',
'Description' => '',
'Link' => 'Action=Admin',
'LinkOption' => '',
'Name' => 'Admin',
'NavBar' => 'Admin',
'Prio' => '10000',
'Type' => 'Menu'
}
],
'NavBarModule' => {
'Module' => 'Kernel::Output::HTML::NavBar::ModuleAdmin'
},
'NavBarName' => 'Admin',
'Title' => ''
};
Frontend module registration for the agent interface.
Default value:
$Self->{'Frontend::Module'}->{'AdminInit'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarName' => '',
'Title' => 'Init'
};
Frontend module registration for the agent interface.
Default value:
$Self->{'Frontend::Module'}->{'AdminUser'} = {
'Description' => 'Create and manage agents.',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Agent',
'Description' => 'Create and manage agents.',
'Module' => 'Kernel::Output::HTML::NavBar::ModuleAdmin',
'Name' => 'Agents',
'Prio' => '100'
},
'NavBarName' => 'Admin',
'Title' => 'Agents'
};
Frontend module registration for the agent interface.
Default value:
$Self->{'Frontend::Module'}->{'AdminGroup'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Agent',
'Description' => 'Create and manage groups.',
'Module' => 'Kernel::Output::HTML::NavBar::ModuleAdmin',
'Name' => 'Groups',
'Prio' => '150'
},
'NavBarName' => 'Admin',
'Title' => 'Groups'
};
Frontend module registration for the agent interface.
Default value:
$Self->{'Frontend::Module'}->{'AdminUserGroup'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Agent',
'Description' => 'Link agents to groups.',
'Module' => 'Kernel::Output::HTML::NavBar::ModuleAdmin',
'Name' => 'Agents <-> Groups',
'Prio' => '200'
},
'NavBarName' => 'Admin',
'Title' => 'Agents <-> Groups'
};
Frontend module registration for the agent interface.
Default value:
$Self->{'Frontend::Module'}->{'AdminCustomerUser'} = {
'Description' => 'Edit Customer Users.',
'Group' => [
'admin',
'users'
],
'GroupRo' => [
''
],
'Loader' => {
'JavaScript' => [
'Core.Agent.TicketAction.js'
]
},
'NavBar' => [
{
'AccessKey' => '',
'Block' => 'ItemArea',
'Description' => '',
'Link' => 'Action=AdminCustomerUser;Nav=Agent',
'LinkOption' => '',
'Name' => 'Customer User Administration',
'NavBar' => 'Customers',
'Prio' => '9000',
'Type' => ''
}
],
'NavBarModule' => {
'Block' => 'Customer',
'Description' => 'Create and manage customer users.',
'Module' => 'Kernel::Output::HTML::NavBar::ModuleAdmin',
'Name' => 'Customer User',
'Prio' => '300'
},
'NavBarName' => 'Customers',
'Title' => 'Customer Users'
};
Frontend module registration for the agent interface.
Default value:
$Self->{'Frontend::Module'}->{'AdminCustomerCompany'} = {
'Description' => 'Edit Customer Companies.',
'Group' => [
'admin',
'users'
],
'GroupRo' => [
''
],
'NavBar' => [
{
'AccessKey' => '',
'Block' => 'ItemArea',
'Description' => '',
'Link' => 'Action=AdminCustomerCompany;Nav=Agent',
'LinkOption' => '',
'Name' => 'Customer Administration',
'NavBar' => 'Customers',
'Prio' => '9100',
'Type' => ''
}
],
'NavBarModule' => {
'Block' => 'Customer',
'Description' => 'Create and manage customers.',
'Module' => 'Kernel::Output::HTML::NavBar::ModuleAdmin',
'Name' => 'Customers',
'Prio' => '310'
},
'NavBarName' => 'Customers',
'Title' => 'Customer Companies'
};
Frontend module registration for the agent interface.
Default value:
$Self->{'Frontend::Module'}->{'AdminCustomerUserGroup'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Customer',
'Description' => 'Link customer user to groups.',
'Module' => 'Kernel::Output::HTML::NavBar::ModuleAdmin',
'Name' => 'Customer User <-> Groups',
'Prio' => '400'
},
'NavBarName' => 'Admin',
'Title' => 'Customers <-> Groups'
};
Frontend module registration for the agent interface.
Default value:
$Self->{'Frontend::Module'}->{'AdminCustomerUserService'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Customer',
'Description' => 'Link customer user to services.',
'Module' => 'Kernel::Output::HTML::NavBar::ModuleAdmin',
'Name' => 'Customer User <-> Services',
'Prio' => '500'
},
'NavBarName' => 'Admin',
'Title' => 'Customer User <-> Services'
};
Frontend module registration for the agent interface.
Default value:
$Self->{'Frontend::Module'}->{'AdminRole'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Agent',
'Description' => 'Create and manage roles.',
'Module' => 'Kernel::Output::HTML::NavBar::ModuleAdmin',
'Name' => 'Roles',
'Prio' => '600'
},
'NavBarName' => 'Admin',
'Title' => 'Roles'
};
Frontend module registration for the agent interface.
Default value:
$Self->{'Frontend::Module'}->{'AdminRoleUser'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Agent',
'Description' => 'Link agents to roles.',
'Module' => 'Kernel::Output::HTML::NavBar::ModuleAdmin',
'Name' => 'Agents <-> Roles',
'Prio' => '700'
},
'NavBarName' => 'Admin',
'Title' => 'Agents <-> Roles'
};
Frontend module registration for the agent interface.
Default value:
$Self->{'Frontend::Module'}->{'AdminRoleGroup'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Agent',
'Description' => 'Link roles to groups.',
'Module' => 'Kernel::Output::HTML::NavBar::ModuleAdmin',
'Name' => 'Roles <-> Groups',
'Prio' => '800'
},
'NavBarName' => 'Admin',
'Title' => 'Roles <-> Groups'
};
Frontend module registration for the agent interface.
Default value:
$Self->{'Frontend::Module'}->{'AdminSMIME'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Email',
'Description' => 'Manage S/MIME certificates for email encryption.',
'Module' => 'Kernel::Output::HTML::NavBar::ModuleAdmin',
'Name' => 'S/MIME Certificates',
'Prio' => '1100'
},
'NavBarName' => 'Admin',
'Title' => 'S/MIME Management'
};
Frontend module registration for the agent interface.
Default value:
$Self->{'Frontend::Module'}->{'AdminPGP'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Email',
'Description' => 'Manage PGP keys for email encryption.',
'Module' => 'Kernel::Output::HTML::NavBar::ModuleAdmin',
'Name' => 'PGP Keys',
'Prio' => '1200'
},
'NavBarName' => 'Admin',
'Title' => 'PGP Key Management'
};
Frontend module registration for the agent interface.
Default value:
$Self->{'Frontend::Module'}->{'AdminMailAccount'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Email',
'Description' => 'Manage POP3 or IMAP accounts to fetch email from.',
'Module' => 'Kernel::Output::HTML::NavBar::ModuleAdmin',
'Name' => 'PostMaster Mail Accounts',
'Prio' => '100'
},
'NavBarName' => 'Admin',
'Title' => 'Mail Accounts'
};
Frontend module registration for the agent interface.
Default value:
$Self->{'Frontend::Module'}->{'AdminPostMasterFilter'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Email',
'Description' => 'Filter incoming emails.',
'Module' => 'Kernel::Output::HTML::NavBar::ModuleAdmin',
'Name' => 'PostMaster Filters',
'Prio' => '200'
},
'NavBarName' => 'Admin',
'Title' => 'PostMaster Filters'
};
Frontend module registration for the agent interface.
Default value:
$Self->{'Frontend::Module'}->{'AdminEmail'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'System',
'Description' => 'Send notifications to users.',
'Module' => 'Kernel::Output::HTML::NavBar::ModuleAdmin',
'Name' => 'Admin Notification',
'Prio' => '400'
},
'NavBarName' => 'Admin',
'Title' => 'Admin Notification'
};
Frontend module registration for the agent interface.
Default value:
$Self->{'Frontend::Module'}->{'AdminSession'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'System',
'Description' => 'Manage existing sessions.',
'Module' => 'Kernel::Output::HTML::NavBar::ModuleAdmin',
'Name' => 'Session Management',
'Prio' => '500'
},
'NavBarName' => 'Admin',
'Title' => 'Session Management'
};
Frontend module registration for the agent interface.
Default value:
$Self->{'Frontend::Module'}->{'AdminPerformanceLog'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'Loader' => {
'CSS' => [
'Core.Agent.Admin.PerformanceLog.css'
]
},
'NavBarModule' => {
'Block' => 'System',
'Description' => 'View performance benchmark results.',
'Module' => 'Kernel::Output::HTML::NavBar::ModuleAdmin',
'Name' => 'Performance Log',
'Prio' => '550'
},
'NavBarName' => 'Admin',
'Title' => 'Performance Log'
};
Frontend module registration for the agent interface.
Default value:
$Self->{'Frontend::Module'}->{'AdminRegistration'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'Loader' => {
'CSS' => [
'Core.Agent.Admin.Registration.css'
]
},
'NavBarModule' => {
'Block' => 'System',
'Description' => 'Manage system registration.',
'Module' => 'Kernel::Output::HTML::NavBar::ModuleAdmin',
'Name' => 'System Registration',
'Prio' => '350'
},
'NavBarName' => 'Admin',
'Title' => 'System Registration'
};
Frontend module registration for the agent interface.
Default value:
$Self->{'Frontend::Module'}->{'AdminOTRSBusiness'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'Loader' => {
'CSS' => [
'Core.Agent.Admin.OTRSBusiness.css'
]
},
'NavBarModule' => {
'Block' => 'System',
'Description' => 'Deploy and manage OTRS Business Solution™.',
'Module' => 'Kernel::Output::HTML::NavBar::ModuleAdmin',
'Name' => 'OTRS Business Solution™',
'Prio' => '360'
},
'NavBarName' => 'Admin',
'Title' => 'OTRS Business Solution™'
};
Frontend module registration for the agent interface.
Default value:
$Self->{'Frontend::Module'}->{'AdminSupportDataCollector'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'Loader' => {
'CSS' => [
'Core.Agent.Admin.SupportDataCollector.css'
]
},
'NavBarModule' => {
'Block' => 'System',
'Description' => 'Manage support data.',
'Module' => 'Kernel::Output::HTML::NavBar::ModuleAdmin',
'Name' => 'Support Data Collector',
'Prio' => '370'
},
'NavBarName' => 'Admin',
'Title' => 'Support Data Collector'
};
Frontend module registration for the agent interface.
Default value:
$Self->{'Frontend::Module'}->{'AdminCloudServices'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'Loader' => {
'CSS' => [
'Core.Agent.Admin.CloudServices.css'
]
},
'NavBarModule' => {
'Block' => 'System',
'Description' => 'Manage OTRS Group cloud services.',
'Module' => 'Kernel::Output::HTML::NavBar::ModuleAdmin',
'Name' => 'Cloud Services',
'Prio' => '380'
},
'NavBarName' => 'Admin',
'Title' => 'Cloud Services'
};
Frontend module registration for the agent interface.
Default value:
$Self->{'Frontend::Module'}->{'AdminLog'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'System',
'Description' => 'View system log messages.',
'Module' => 'Kernel::Output::HTML::NavBar::ModuleAdmin',
'Name' => 'System Log',
'Prio' => '600'
},
'NavBarName' => 'Admin',
'Title' => 'System Log'
};
Frontend module registration for the agent interface.
Default value:
$Self->{'Frontend::Module'}->{'AdminSelectBox'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'System',
'Description' => 'Execute SQL statements.',
'Module' => 'Kernel::Output::HTML::NavBar::ModuleAdmin',
'Name' => 'SQL Box',
'Prio' => '700'
},
'NavBarName' => 'Admin',
'Title' => 'SQL Box'
};
Frontend module registration for the agent interface.
Default value:
$Self->{'Frontend::Module'}->{'AdminPackageManager'} = {
'Description' => 'Software Package Manager.',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'System',
'Description' => 'Update and extend your system with software packages.',
'Module' => 'Kernel::Output::HTML::NavBar::ModuleAdmin',
'Name' => 'Package Manager',
'Prio' => '1000'
},
'NavBarName' => 'Admin',
'Title' => 'Package Manager'
};
Frontend module registration for the agent interface.
Default value:
$Self->{'Frontend::Module'}->{'AdminSystemMaintenance'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'System',
'Description' => 'Schedule a maintenance period.',
'Module' => 'Kernel::Output::HTML::NavBar::ModuleAdmin',
'Name' => 'System Maintenance',
'Prio' => '501'
},
'NavBarName' => 'Admin',
'Title' => 'System Maintenance'
};
Frontend module registration for the agent interface.
Default value:
$Self->{'Frontend::Module'}->{'AdminCloudServiceSupportDataCollector'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'Loader' => {
'CSS' => [
'Core.Agent.Admin.CloudService.SupportDataCollector.css'
]
},
'Title' => 'Support data collector'
};
Framework → Frontend::Agent
The logo shown in the header of the agent interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.
Default value:
$Self->{'AgentLogo'} = {
'StyleHeight' => '55px',
'StyleRight' => '24px',
'StyleTop' => '7px',
'StyleWidth' => '300px',
'URL' => 'skins/Agent/default/img/logo_bg.png'
};
The logo shown in the header of the agent interface for the skin "default". See "AgentLogo" for further description.
This setting is not active by default.
Default value:
$Self->{'AgentLogoCustom'}->{'default'} = {
'StyleHeight' => '55px',
'StyleRight' => '24px',
'StyleTop' => '7px',
'StyleWidth' => '300px',
'URL' => 'skins/Agent/default/img/logo_bg.png'
};
The logo shown in the header of the agent interface for the skin "slim". See "AgentLogo" for further description.
This setting is not active by default.
Default value:
$Self->{'AgentLogoCustom'}->{'slim'} = {
'StyleHeight' => '55px',
'StyleRight' => '24px',
'StyleTop' => '7px',
'StyleWidth' => '300px',
'URL' => 'skins/Agent/default/img/logo_bg.png'
};
The logo shown in the header of the agent interface for the skin "ivory". See "AgentLogo" for further description.
This setting is not active by default.
Default value:
$Self->{'AgentLogoCustom'}->{'ivory'} = {
'StyleHeight' => '55px',
'StyleRight' => '24px',
'StyleTop' => '7px',
'StyleWidth' => '300px',
'URL' => 'skins/Agent/default/img/logo_bg.png'
};
The logo shown in the header of the agent interface for the skin "ivory-slim". See "AgentLogo" for further description.
This setting is not active by default.
Default value:
$Self->{'AgentLogoCustom'}->{'ivory-slim'} = {
'StyleHeight' => '45px',
'StyleRight' => '45px',
'StyleTop' => '10px',
'StyleWidth' => '220px',
'URL' => 'skins/Agent/default/img/logo_bg.png'
};
The logo shown on top of the login box of the agent interface. The URL to the image must be relative URL to the skin image directory.
This setting is not active by default.
Default value:
$Self->{'AgentLoginLogo'} = {
'StyleHeight' => '50px',
'URL' => 'skins/Agent/default/img/loginlogo_default.png'
};
Defines an alternate URL, where the login link refers to.
This setting is not active by default.
Default value:
$Self->{'LoginURL'} = 'http://host.example.com/login.html';
Defines an alternate URL, where the logout link refers to.
This setting is not active by default.
Default value:
$Self->{'LogoutURL'} = 'http://host.example.com/thanks-for-using-otrs.html';
Defines a useful module to load specific user options or to display news.
This setting is not active by default.
Default value:
$Self->{'PreApplicationModule'}->{'AgentInfo'} = 'Kernel::Modules::AgentInfo';
Defines the key to be checked with Kernel::Modules::AgentInfo module. If this user preferences key is true, the message is accepted by the system.
This setting can not be deactivated.
Default value:
$Self->{'InfoKey'} = 'wpt22';
File that is displayed in the Kernel::Modules::AgentInfo module, if located under Kernel/Output/HTML/Templates/Standard/AgentInfo.tt.
This setting can not be deactivated.
Default value:
$Self->{'InfoFile'} = 'AgentInfo';
Activates lost password feature for agents, in the agent interface.
This setting can not be deactivated.
Default value:
$Self->{'LostPassword'} = '1';
Shows the message of the day on login screen of the agent interface.
This setting can not be deactivated.
Default value:
$Self->{'ShowMotd'} = '0';
Defines the subject for notification mails sent to agents, with token about new requested password.
This setting can not be deactivated.
Default value:
$Self->{'NotificationSubjectLostPasswordToken'} = 'New OTRS password request';
Defines the body text for notification mails sent to agents, with token about new requested password (after using this link the new password will be sent).
This setting can not be deactivated.
Default value:
$Self->{'NotificationBodyLostPasswordToken'} = 'Hi <OTRS_USERFIRSTNAME>,
You or someone impersonating you has requested to change your OTRS
password.
If you want to do this, click on the link below. You will receive another email containing the password.
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=LostPassword;Token=<OTRS_TOKEN>
If you did not request a new password, please ignore this email.
';
Defines the subject for notification mails sent to agents, about new password.
This setting can not be deactivated.
Default value:
$Self->{'NotificationSubjectLostPassword'} = 'New OTRS password';
Defines the body text for notification mails sent to agents, about new password (after using this link the new password will be sent).
This setting can not be deactivated.
Default value:
$Self->{'NotificationBodyLostPassword'} = 'Hi <OTRS_USERFIRSTNAME>,
Here\'s your new OTRS password.
New password: <OTRS_NEWPW>
You can log in via the following URL:
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl
';
If enabled, the first level of the main menu opens on mouse hover (instead of click only).
This setting can not be deactivated.
Default value:
$Self->{'OpenMainMenuOnHover'} = '0';
Specifies the order in which the firstname and the lastname of agents will be displayed.
This setting can not be deactivated.
Default value:
$Self->{'FirstnameLastnameOrder'} = '0';
Default skin for the agent interface.
Default value:
$Self->{'Loader::Agent::Skin'}->{'000-default'} = {
'Description' => 'This is the default orange - black skin.',
'HomePage' => 'www.otrs.org',
'InternalName' => 'default',
'VisibleName' => 'Default'
};
Default skin for the agent interface (slim version).
Default value:
$Self->{'Loader::Agent::Skin'}->{'001-slim'} = {
'Description' => '"Slim" skin which tries to save screen space for power users.',
'HomePage' => 'www.otrs.org',
'InternalName' => 'slim',
'VisibleName' => 'Default (Slim)'
};
Balanced white skin by Felix Niklas.
Default value:
$Self->{'Loader::Agent::Skin'}->{'001-ivory'} = {
'Description' => 'Balanced white skin by Felix Niklas.',
'HomePage' => 'www.felixniklas.de',
'InternalName' => 'ivory',
'VisibleName' => 'Ivory'
};
Balanced white skin by Felix Niklas (slim version).
Default value:
$Self->{'Loader::Agent::Skin'}->{'001-ivory-slim'} = {
'Description' => 'Balanced white skin by Felix Niklas (slim version).',
'HomePage' => 'www.felixniklas.de',
'InternalName' => 'ivory-slim',
'VisibleName' => 'Ivory (Slim)'
};
The agent skin's InternalName which should be used in the agent interface. Please check the available skins in Frontend::Agent::Skins.
This setting can not be deactivated.
Default value:
$Self->{'Loader::Agent::DefaultSelectedSkin'} = 'default';
It is possible to configure different skins, for example to distinguish between diferent agents, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid skin on your system. Please see the example entries for the proper form of the regex.
This setting is not active by default.
Default value:
$Self->{'Loader::Agent::DefaultSelectedSkin::HostBased'} = {
'host1\\.example\\.com' => 'SomeSkin1',
'host2\\.example\\.com' => 'SomeSkin2'
};
Defines the config options for the autocompletion feature.
Default value:
$Self->{'AutoComplete::Agent'}->{'Default'} = {
'AutoCompleteActive' => '1',
'ButtonText' => 'Search',
'MaxResultsDisplayed' => '20',
'MinQueryLength' => '2',
'QueryDelay' => '100'
};
Defines the config options for the autocompletion feature.
Default value:
$Self->{'AutoComplete::Agent'}->{'CustomerSearch'} = {
'AutoCompleteActive' => '1',
'ButtonText' => 'Search Customer',
'MaxResultsDisplayed' => '20',
'MinQueryLength' => '2',
'QueryDelay' => '100'
};
Defines the config options for the autocompletion feature.
Default value:
$Self->{'AutoComplete::Agent'}->{'UserSearch'} = {
'AutoCompleteActive' => '1',
'ButtonText' => 'Search User',
'MaxResultsDisplayed' => '20',
'MinQueryLength' => '2',
'QueryDelay' => '100'
};
Defines the list of possible next actions on an error screen, a full path is required, then is possible to add external links if needed.
Default value:
$Self->{'PossibleNextActions'} = {
'Go to dashboard!' => '[% Env(\'CGIHandle\') %]?Action=AgentDashboard'
};
Use new type of select and autocomplete fields in agent interface, where applicable (InputFields).
This setting can not be deactivated.
Default value:
$Self->{'ModernizeFormFields'} = '1';
Framework → Frontend::Agent::Auth::TwoFactor
Defines the two-factor module to authenticate agents.
This setting is not active by default.
Default value:
$Self->{'AuthTwoFactorModule'} = 'Kernel::System::Auth::TwoFactor::GoogleAuthenticator';
Defines the agent preferences key where the shared secret key is stored.
This setting can not be deactivated.
Default value:
$Self->{'AuthTwoFactorModule::SecretPreferencesKey'} = 'UserGoogleAuthenticatorSecretKey';
Defines if agents should be allowed to login if they have no shared secret stored in their preferences and therefore are not using two-factor authentication.
Default value:
$Self->{'AuthTwoFactorModule::AllowEmptySecret'} = '1';
Defines if the previously valid token should be accepted for authentication. This is slightly less secure but gives users 30 seconds more time to enter their one-time password.
Default value:
$Self->{'AuthTwoFactorModule::AllowPreviousToken'} = '1';
Framework → Frontend::Agent::Dashboard
Parameters for the dashboard backend of the customer company information of the agent interface. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.
Default value:
$Self->{'AgentCustomerInformationCenter::Backend'}->{'0600-CIC-CustomerCompanyInformation'} = {
'Attributes' => '',
'Block' => 'ContentSmall',
'Default' => '1',
'Description' => 'Customer Information',
'Group' => '',
'Module' => 'Kernel::Output::HTML::Dashboard::CustomerCompanyInformation',
'Title' => 'Customer Information'
};
Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin.
Default value:
$Self->{'DashboardBackend'}->{'0000-ProductNotify'} = {
'Block' => 'ContentLarge',
'CacheTTLLocal' => '1440',
'Default' => '1',
'Description' => 'News about OTRS releases!',
'Group' => 'admin',
'Module' => 'Kernel::Output::HTML::Dashboard::ProductNotify',
'Title' => 'Product News'
};
Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin.
Default value:
$Self->{'DashboardBackend'}->{'0390-UserOutOfOffice'} = {
'Block' => 'ContentSmall',
'CacheTTLLocal' => '5',
'Default' => '1',
'Description' => '',
'Group' => '',
'Limit' => '10',
'Module' => 'Kernel::Output::HTML::Dashboard::UserOutOfOffice',
'SortBy' => 'UserFullname',
'Title' => 'Out Of Office'
};
Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin.
Default value:
$Self->{'DashboardBackend'}->{'0400-UserOnline'} = {
'Block' => 'ContentSmall',
'CacheTTLLocal' => '5',
'Default' => '0',
'Description' => '',
'Filter' => 'Agent',
'Group' => '',
'Limit' => '10',
'Module' => 'Kernel::Output::HTML::Dashboard::UserOnline',
'ShowEmail' => '0',
'SortBy' => 'UserFullname',
'Title' => 'Logged-In Users'
};
Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.
Default value:
$Self->{'DashboardBackend'}->{'0405-News'} = {
'Block' => 'ContentSmall',
'CacheTTL' => '360',
'Default' => '1',
'Description' => '',
'Group' => '',
'Limit' => '6',
'Module' => 'Kernel::Output::HTML::Dashboard::News',
'Title' => 'OTRS News'
};
Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.
This setting is not active by default.
Default value:
$Self->{'DashboardBackend'}->{'0410-RSS'} = {
'Block' => 'ContentSmall',
'CacheTTL' => '360',
'Default' => '1',
'Description' => '',
'Group' => '',
'Limit' => '6',
'Module' => 'Kernel::Output::HTML::Dashboard::RSS',
'Title' => 'Custom RSS Feed',
'URL' => 'http://www.otrs.com/en/rss.xml',
'URL_de' => 'http://www.otrs.com/de/rss.xml',
'URL_es' => 'http://www.otrs.com/es/rss.xml',
'URL_nl' => 'http://www.otrs.com/nl/rss.xml',
'URL_ru' => 'http://www.otrs.com/ru/rss.xml',
'URL_zh' => 'http://www.otrs.com/cn/rss.xml'
};
Defines the parameters for the dashboard backend. "Cmd" is used to specify command with parameters. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.
This setting is not active by default.
Default value:
$Self->{'DashboardBackend'}->{'0420-CmdOutput'} = {
'Block' => 'ContentSmall',
'CacheTTL' => '60',
'Cmd' => '/bin/echo Configure me please.',
'Default' => '0',
'Description' => '',
'Group' => '',
'Module' => 'Kernel::Output::HTML::Dashboard::CmdOutput',
'Title' => 'Sample command output'
};
Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.
This setting is not active by default.
Default value:
$Self->{'DashboardBackend'}->{'0200-Image'} = {
'Block' => 'ContentLarge',
'Default' => '1',
'Description' => 'Some picture description!',
'Group' => '',
'Height' => '140',
'Link' => 'http://otrs.org/',
'LinkTitle' => 'http://otrs.org/',
'Module' => 'Kernel::Output::HTML::Dashboard::Image',
'Title' => 'A picture',
'URL' => 'http://www.otrs.com/wp-uploads//2013/10/OTRS_Logo-300x170.png',
'Width' => '198'
};
Shows the message of the day (MOTD) in the agent dashboard. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually.
This setting is not active by default.
Default value:
$Self->{'DashboardBackend'}->{'0210-MOTD'} = {
'Block' => 'ContentLarge',
'Default' => '1',
'Group' => '',
'Module' => 'Kernel::Output::HTML::Dashboard::MOTD',
'Title' => 'Message of the Day'
};
Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.
This setting is not active by default.
Default value:
$Self->{'DashboardBackend'}->{'0300-IFrame'} = {
'Align' => 'left',
'Block' => 'ContentLarge',
'Default' => '1',
'Description' => 'Some description!',
'Frameborder' => '1',
'Group' => '',
'Height' => '800',
'Link' => 'http://otrs.org/',
'LinkTitle' => 'OTRS.org/',
'Marginheight' => '5',
'Marginwidth' => '5',
'Module' => 'Kernel::Output::HTML::Dashboard::IFrame',
'Scrolling' => 'auto',
'Title' => 'A Website',
'URL' => 'http://www.otrs.org/',
'Width' => '1024'
};
Parameters for the dashboard backend of the customer user list overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.
Default value:
$Self->{'AgentCustomerInformationCenter::Backend'}->{'0050-CIC-CustomerUserList'} = {
'Attributes' => '',
'Block' => 'ContentLarge',
'CacheTTLLocal' => '0.5',
'Default' => '1',
'Description' => 'All customer users of a CustomerID',
'Group' => '',
'Limit' => '10',
'Module' => 'Kernel::Output::HTML::Dashboard::CustomerUserList',
'Permission' => 'ro',
'Title' => 'Customer Users'
};
Framework → Frontend::Agent::ModuleNotify
Defines the module to display a notification in different interfaces on different occasions for OTRS Business Solution™.
This setting can not be deactivated.
Default value:
$Self->{'Frontend::NotifyModule'}->{'100-OTRSBusiness'} = {
'Group' => 'admin',
'Module' => 'Kernel::Output::HTML::Notification::AgentOTRSBusiness'
};
Defines the module to display a notification in the agent interface, if the system is used by the admin user (normally you shouldn't work as admin).
This setting can not be deactivated.
Default value:
$Self->{'Frontend::NotifyModule'}->{'200-UID-Check'} = {
'Module' => 'Kernel::Output::HTML::Notification::UIDCheck'
};
Defines the module to display a notification in the agent interface, if the agent session limit prior warning is reached.
This setting can not be deactivated.
Default value:
$Self->{'Frontend::NotifyModule'}->{'250-AgentSessionLimit'} = {
'Module' => 'Kernel::Output::HTML::Notification::AgentSessionLimit'
};
Defines the module that shows all the currently logged in agents in the agent interface.
This setting is not active by default.
Default value:
$Self->{'Frontend::NotifyModule'}->{'300-ShowAgentOnline'} = {
'Module' => 'Kernel::Output::HTML::Notification::AgentOnline',
'ShowEmail' => '1'
};
Defines the module that shows all the currently logged in customers in the agent interface.
This setting is not active by default.
Default value:
$Self->{'Frontend::NotifyModule'}->{'400-ShowCustomerOnline'} = {
'Module' => 'Kernel::Output::HTML::Notification::CustomerOnline',
'ShowEmail' => '1'
};
Defines the module to display a notification in the agent interface, if the agent is logged in while having out-of-office active.
This setting can not be deactivated.
Default value:
$Self->{'Frontend::NotifyModule'}->{'500-OutofOffice-Check'} = {
'Module' => 'Kernel::Output::HTML::Notification::OutofOfficeCheck'
};
Defines the module to display a notification in the agent interface, if the agent is logged in while having system maintenance active.
This setting can not be deactivated.
Default value:
$Self->{'Frontend::NotifyModule'}->{'600-SystemMaintenance-Check'} = {
'Module' => 'Kernel::Output::HTML::Notification::SystemMaintenanceCheck'
};
Defines the module that shows a generic notification in the agent interface. Either "Text" - if configured - or the contents of "File" will be displayed.
This setting is not active by default.
Default value:
$Self->{'Frontend::NotifyModule'}->{'900-Generic'} = {
'File' => '<OTRS_CONFIG_Home>/var/notify.txt',
'Link' => 'http://www.otrs.com',
'Module' => 'Kernel::Output::HTML::Notification::Generic',
'Priority' => 'Warning',
'Text' => 'The OTRS Website'
};
Framework → Frontend::Agent::ModuleRegistration
Frontend module registration for the agent interface.
Default value:
$Self->{'Frontend::Module'}->{'Logout'} = {
'Description' => 'Logout',
'NavBarName' => '',
'Title' => ''
};
Frontend module registration for the agent interface.
Default value:
$Self->{'Frontend::Module'}->{'AgentDashboard'} = {
'Description' => 'Agent Dashboard',
'Loader' => {
'CSS' => [
'Core.Agent.Dashboard.css',
'Core.AllocationList.css',
'thirdparty/fullcalendar-2.4.0/fullcalendar.min.css',
'thirdparty/nvd3-1.7.1/nv.d3.css'
],
'JavaScript' => [
'thirdparty/momentjs-2.10.6/moment.min.js',
'thirdparty/fullcalendar-2.4.0/fullcalendar.min.js',
'thirdparty/d3-3.5.6/d3.min.js',
'thirdparty/nvd3-1.7.1/nvd3.min.js',
'thirdparty/nvd3-1.7.1/models/OTRSLineChart.js',
'thirdparty/nvd3-1.7.1/models/OTRSMultiBarChart.js',
'thirdparty/nvd3-1.7.1/models/OTRSStackedAreaChart.js',
'thirdparty/canvg-1.4/rgbcolor.js',
'thirdparty/canvg-1.4/StackBlur.js',
'thirdparty/canvg-1.4/canvg.js',
'thirdparty/StringView-8/stringview.js',
'Core.UI.AdvancedChart.js',
'Core.UI.AllocationList.js',
'Core.Agent.TableFilters.js',
'Core.Agent.Dashboard.js'
]
},
'NavBar' => [
{
'AccessKey' => 'd',
'Block' => 'ItemArea',
'Description' => '',
'Link' => 'Action=AgentDashboard',
'LinkOption' => '',
'Name' => 'Dashboard',
'NavBar' => 'Dashboard',
'Prio' => '50',
'Type' => 'Menu'
}
],
'NavBarName' => 'Dashboard',
'Title' => ''
};
Frontend module registration for the agent interface.
Default value:
$Self->{'Frontend::Module'}->{'AgentCustomerInformationCenter'} = {
'Description' => 'Customer Information Center.',
'Loader' => {
'CSS' => [
'Core.AllocationList.css'
],
'JavaScript' => [
'Core.UI.AllocationList.js',
'Core.Agent.Dashboard.js',
'Core.Agent.TableFilters.js'
]
},
'NavBar' => [
{
'AccessKey' => 'c',
'Block' => 'ItemArea',
'Description' => '',
'Link' => 'Action=AgentCustomerInformationCenter',
'LinkOption' => 'onclick="window.setTimeout(function(){Core.Agent.CustomerInformationCenterSearch.OpenSearchDialog();}, 0); return false;"',
'Name' => 'Customer Information Center',
'NavBar' => 'Customers',
'Prio' => '50',
'Type' => ''
},
{
'AccessKey' => '',
'Block' => 'ItemArea',
'Description' => '',
'Link' => 'Action=AgentCustomerInformationCenter',
'LinkOption' => '',
'Name' => 'Customers',
'NavBar' => 'Customers',
'Prio' => '60',
'Type' => 'Menu'
}
],
'NavBarName' => 'Customers',
'Title' => ''
};
Frontend module registration for the agent interface.
Default value:
$Self->{'Frontend::Module'}->{'AgentCustomerInformationCenterSearch'} = {
'Description' => 'Customer Information Center Search.',
'Title' => ''
};
Frontend module registration for the agent interface.
Default value:
$Self->{'Frontend::Module'}->{'AgentPreferences'} = {
'Description' => 'Agent Preferences.',
'Loader' => {
'CSS' => [
'Core.Agent.Preferences.css'
]
},
'NavBarName' => 'Preferences',
'Title' => ''
};
Frontend module registration for the agent interface.
This setting can not be deactivated.
Default value:
$Self->{'Frontend::Module'}->{'PictureUpload'} = {
'Description' => 'Picture upload module.',
'NavBarName' => 'Ticket',
'Title' => 'Picture Upload'
};
Frontend module registration for the agent interface.
Default value:
$Self->{'Frontend::Module'}->{'AgentSpelling'} = {
'Description' => 'Spell checker.',
'Loader' => {
'JavaScript' => [
'Core.Agent.TicketAction.js'
]
},
'NavBarName' => '',
'Title' => 'Spell Checker'
};
Frontend module registration for the agent interface.
Default value:
$Self->{'Frontend::Module'}->{'SpellingInline'} = {
'Description' => 'Spell checker.',
'NavBarName' => '',
'Title' => 'Spell Checker'
};
Frontend module registration for the agent interface.
Default value:
$Self->{'Frontend::Module'}->{'AgentBook'} = {
'Description' => 'Address book of CustomerUser sources.',
'Loader' => {
'JavaScript' => [
'Core.Agent.CustomerSearch.js',
'Core.Agent.TicketAction.js'
]
},
'NavBarName' => '',
'Title' => 'Address Book'
};
Frontend module registration for the agent interface.
Default value:
$Self->{'Frontend::Module'}->{'AgentLinkObject'} = {
'Description' => 'Link Object.',
'NavBarName' => '',
'Title' => 'Link Object'
};
Frontend module registration for the agent interface.
Default value:
$Self->{'Frontend::Module'}->{'AgentInfo'} = {
'Description' => 'Generic Info module.',
'NavBarName' => '',
'Title' => 'Info'
};
Frontend module registration for the agent interface.
Default value:
$Self->{'Frontend::Module'}->{'AgentSearch'} = {
'Description' => 'Global Search Module.',
'NavBarName' => '',
'Title' => 'Search'
};
Frontend module registration for the agent interface.
Default value:
$Self->{'Frontend::Module'}->{'AgentOTRSBusiness'} = {
'Description' => 'Agent',
'Loader' => {
'CSS' => [
'Core.Agent.Admin.OTRSBusiness.css'
]
},
'NavBarName' => '',
'Title' => 'OTRS Business Solution™'
};
Frontend module registration for the customer interface.
Default value:
$Self->{'CustomerFrontend::Module'}->{'SpellingInline'} = {
'Description' => 'Spell checker.',
'NavBarName' => '',
'Title' => 'Spell Checker'
};
Frontend module registration for the agent interface.
Default value:
$Self->{'Frontend::Module'}->{'AgentHTMLReference'} = {
'Description' => 'HTML Reference.',
'Group' => [
'users'
],
'GroupRo' => [
'users'
],
'Loader' => {
'CSS' => [
'Core.Agent.HTMLReference.css'
]
},
'NavBarName' => '',
'Title' => 'HTML Reference'
};
Frontend module registration for the agent interface.
Default value:
$Self->{'Frontend::Module'}->{'AgentStatistics'} = {
'Description' => '',
'Group' => [
'stats'
],
'GroupRo' => [
'stats'
],
'Loader' => {
'CSS' => [
'thirdparty/nvd3-1.7.1/nv.d3.css',
'Core.Agent.Statistics.css'
],
'JavaScript' => [
'thirdparty/d3-3.5.6/d3.min.js',
'thirdparty/nvd3-1.7.1/nvd3.min.js',
'thirdparty/nvd3-1.7.1/models/OTRSLineChart.js',
'thirdparty/nvd3-1.7.1/models/OTRSMultiBarChart.js',
'thirdparty/nvd3-1.7.1/models/OTRSStackedAreaChart.js',
'thirdparty/canvg-1.4/rgbcolor.js',
'thirdparty/canvg-1.4/StackBlur.js',
'thirdparty/canvg-1.4/canvg.js',
'thirdparty/StringView-8/stringview.js',
'Core.Agent.Statistics.js',
'Core.UI.AdvancedChart.js'
]
},
'NavBar' => [
{
'AccessKey' => '',
'Block' => 'ItemArea',
'Description' => '',
'Link' => 'Action=AgentStatistics;Subaction=Overview',
'LinkOption' => '',
'Name' => 'Reports',
'NavBar' => 'Reports',
'Prio' => '8500',
'Type' => 'Menu'
},
{
'AccessKey' => '',
'Block' => '',
'Description' => '',
'GroupRo' => [
'stats'
],
'Link' => 'Action=AgentStatisticsReports;Subaction=Overview',
'LinkOption' => 'class="OTRSBusinessRequired"',
'Name' => 'Reports (OTRS Business Solution™)',
'NavBar' => 'Reports',
'Prio' => '100',
'Type' => ''
},
{
'AccessKey' => '',
'Block' => '',
'Description' => '',
'GroupRo' => [
'stats'
],
'Link' => 'Action=AgentStatistics;Subaction=Overview',
'LinkOption' => '',
'Name' => 'Statistics',
'NavBar' => 'Reports',
'Prio' => '200',
'Type' => ''
}
],
'NavBarName' => 'Reports',
'Title' => 'Statistics'
};
Framework → Frontend::Agent::NavBarModule
Frontend module registration (disable company link if no company feature is used).
Default value:
$Self->{'Frontend::NavBarModule'}->{'6-CustomerCompany'} = {
'Module' => 'Kernel::Output::HTML::NavBar::CustomerCompany'
};
Frontend module registration (disable AgentTicketService link if Ticket Service feature is not used).
Default value:
$Self->{'Frontend::NavBarModule'}->{'7-AgentTicketService'} = {
'Module' => 'Kernel::Output::HTML::NavBar::AgentTicketService'
};
Framework → Frontend::Agent::Preferences
Defines the name of the table where the user preferences are stored.
This setting can not be deactivated.
Default value:
$Self->{'PreferencesTable'} = 'user_preferences';
Defines the column to store the keys for the preferences table.
This setting can not be deactivated.
Default value:
$Self->{'PreferencesTableKey'} = 'preferences_key';
Defines the name of the column to store the data in the preferences table.
This setting can not be deactivated.
Default value:
$Self->{'PreferencesTableValue'} = 'preferences_value';
Defines the name of the column to store the user identifier in the preferences table.
This setting can not be deactivated.
Default value:
$Self->{'PreferencesTableUserID'} = 'user_id';
Sets the display order of the different items in the preferences view.
This setting can not be deactivated.
Default value:
$Self->{'PreferencesView'} = [
'User Profile',
'Notification Settings',
'Other Settings'
];
Defines the config parameters of this item, to be shown in the preferences view. 'PasswordRegExp' allows to match passwords against a regular expression. Define the minimum number of characters using 'PasswordMinSize'. Define if at least 2 lowercase and 2 uppercase letter characters are needed by setting the appropriate option to '1'. 'PasswordMin2Characters' defines if the password needs to contain at least 2 letter characters (set to 0 or 1). 'PasswordNeedDigit' controls the need of at least 1 digit (set to 0 or 1 to control). 'PasswordMaxLoginFailed' allows to set an agent to invalid-temporarily if max failed logins reached.
Default value:
$Self->{'PreferencesGroups'}->{'Password'} = {
'Active' => '1',
'Area' => 'Agent',
'Column' => 'User Profile',
'Desc' => 'Set a new password by filling in your current password and a new one.',
'Label' => 'Change password',
'Module' => 'Kernel::Output::HTML::Preferences::Password',
'PasswordMaxLoginFailed' => '0',
'PasswordMin2Characters' => '0',
'PasswordMin2Lower2UpperCharacters' => '0',
'PasswordMinSize' => '0',
'PasswordNeedDigit' => '0',
'PasswordRegExp' => '',
'Prio' => '0500'
};
Defines the config parameters of this item, to be shown in the preferences view.
Default value:
$Self->{'PreferencesGroups'}->{'GoogleAuthenticatorSecretKey'} = {
'Active' => '0',
'Block' => 'Input',
'Column' => 'User Profile',
'Desc' => 'Enter your shared secret to enable two factor authentication.',
'Key' => 'Shared Secret',
'Label' => 'Google Authenticator',
'Module' => 'Kernel::Output::HTML::Preferences::Generic',
'PrefKey' => 'UserGoogleAuthenticatorSecretKey',
'Prio' => '0600'
};
Defines the config parameters of this item, to be shown in the preferences view. Take care to maintain the dictionaries installed in the system in the data section.
This setting is not active by default.
Default value:
$Self->{'PreferencesGroups'}->{'SpellDict'} = {
'Active' => '1',
'Column' => 'User Profile',
'Data' => {
'deutsch' => 'Deutsch',
'english' => 'English'
},
'DataSelected' => 'english',
'Desc' => 'Select your default spelling dictionary.',
'Key' => 'Default spelling dictionary',
'Label' => 'Spelling Dictionary',
'Module' => 'Kernel::Output::HTML::Preferences::Generic',
'PrefKey' => 'UserSpellDict',
'Prio' => '2000'
};
Defines the config parameters of this item, to be shown in the preferences view.
Default value:
$Self->{'PreferencesGroups'}->{'Comment'} = {
'Active' => '0',
'Block' => 'Input',
'Column' => 'Other Settings',
'Data' => '[% Env("UserComment") %]',
'Desc' => 'Add a comment.',
'Key' => 'Comment',
'Label' => 'Comment',
'Module' => 'Kernel::Output::HTML::Preferences::Generic',
'PrefKey' => 'UserComment',
'Prio' => '6000'
};
Defines the config parameters of this item, to be shown in the preferences view.
Default value:
$Self->{'PreferencesGroups'}->{'Language'} = {
'Active' => '1',
'Column' => 'User Profile',
'Desc' => 'Select the main interface language.',
'Key' => 'Language',
'Label' => 'Language',
'Module' => 'Kernel::Output::HTML::Preferences::Language',
'PrefKey' => 'UserLanguage',
'Prio' => '1000'
};
Defines the config parameters of this item, to be shown in the preferences view.
Default value:
$Self->{'PreferencesGroups'}->{'Skin'} = {
'Active' => '1',
'Column' => 'Other Settings',
'Desc' => 'Select your preferred layout for OTRS.',
'Key' => 'Skin',
'Label' => 'Skin',
'Module' => 'Kernel::Output::HTML::Preferences::Skin',
'PrefKey' => 'UserSkin',
'Prio' => '100'
};
Defines the config parameters of this item, to be shown in the preferences view.
Default value:
$Self->{'PreferencesGroups'}->{'Theme'} = {
'Active' => '1',
'Column' => 'User Profile',
'Desc' => 'Select your preferred theme for OTRS.',
'Key' => 'Frontend theme',
'Label' => 'Theme',
'Module' => 'Kernel::Output::HTML::Preferences::Theme',
'PrefKey' => 'UserTheme',
'Prio' => '3000'
};
Defines the config parameters of this item, to be shown in the preferences view.
Default value:
$Self->{'PreferencesGroups'}->{'OutOfOffice'} = {
'Active' => '1',
'Block' => 'OutOfOffice',
'Column' => 'User Profile',
'Desc' => 'If you\'re going to be out of office, you may wish to let other users know by setting the exact dates of your absence.',
'Key' => '',
'Label' => 'Out Of Office Time',
'Module' => 'Kernel::Output::HTML::Preferences::OutOfOffice',
'PrefKey' => 'UserOutOfOffice',
'Prio' => '4000'
};
Defines the config parameters of this item, to be shown in the preferences view.
Default value:
$Self->{'PreferencesGroups'}->{'TimeZone'} = {
'Active' => '1',
'Column' => 'User Profile',
'Desc' => 'Select your time zone.',
'Key' => 'Time Zone',
'Label' => 'Time Zone',
'Module' => 'Kernel::Output::HTML::Preferences::TimeZone',
'PrefKey' => 'UserTimeZone',
'Prio' => '5000'
};
Gives end users the possibility to override the separator character for CSV files, defined in the translation files.
This setting is not active by default.
Default value:
$Self->{'PreferencesGroups'}->{'CSVSeparator'} = {
'Active' => '1',
'Column' => 'Other Settings',
'Data' => {
'' => '',
',' => ',',
';' => ';',
'\\t' => 'tab',
'|' => '|'
},
'DataSelected' => '0',
'Desc' => 'Select the separator character used in CSV files (stats and searches). If you don\'t select a separator here, the default separator for your language will be used.',
'Key' => 'CSV Separator',
'Label' => 'CSV Separator',
'Module' => 'Kernel::Output::HTML::Preferences::Generic',
'PrefKey' => 'UserCSVSeparator',
'Prio' => '4000'
};
Framework → Frontend::Agent::Stats
Defines the default maximum number of statistics per page on the overview screen.
This setting can not be deactivated.
Default value:
$Self->{'Stats::SearchPageShown'} = '50';
Defines the default selection at the drop down menu for dynamic objects (Form: Common Specification).
This setting can not be deactivated.
Default value:
$Self->{'Stats::DefaultSelectedDynamicObject'} = 'Ticket';
Defines the default selection at the drop down menu for permissions (Form: Common Specification).
This setting can not be deactivated.
Default value:
$Self->{'Stats::DefaultSelectedPermissions'} = [
'stats'
];
Defines the default selection at the drop down menu for stats format (Form: Common Specification). Please insert the format key (see Stats::Format).
This setting can not be deactivated.
Default value:
$Self->{'Stats::DefaultSelectedFormat'} = [
'Print',
'CSV',
'Excel',
'D3::BarChart',
'D3::LineChart',
'D3::StackedAreaChart'
];
Defines the search limit for the stats.
This setting can not be deactivated.
Default value:
$Self->{'Stats::SearchLimit'} = '1000';
Defines all the possible stats output formats.
This setting can not be deactivated.
Default value:
$Self->{'Stats::Format'} = {
'CSV' => 'CSV',
'D3::BarChart' => 'Graph: Bar Chart',
'D3::LineChart' => 'Graph: Line Chart',
'D3::StackedAreaChart' => 'Graph: Stacked Area Chart',
'Excel' => 'Excel',
'Print' => 'Print'
};
Allows agents to exchange the axis of a stat if they generate one.
This setting can not be deactivated.
Default value:
$Self->{'Stats::ExchangeAxis'} = '0';
Allows agents to generate individual-related stats.
This setting can not be deactivated.
Default value:
$Self->{'Stats::UseAgentElementInStats'} = '0';
Allows invalid agents to generate individual-related stats.
This setting can not be deactivated.
Default value:
$Self->{'Stats::UseInvalidAgentInStats'} = '1';
Shows all the customer identifiers in a multi-select field (not useful if you have a lot of customer identifiers).
This setting can not be deactivated.
Default value:
$Self->{'Stats::CustomerIDAsMultiSelect'} = '1';
Shows all the customer user identifiers in a multi-select field (not useful if you have a lot of customer user identifiers).
This setting can not be deactivated.
Default value:
$Self->{'Stats::CustomerUserLoginsAsMultiSelect'} = '0';
Framework → Frontend::Customer
The headline shown in the customer interface.
This setting can not be deactivated.
Default value:
$Self->{'CustomerHeadline'} = 'Example Company';
The logo shown in the header of the customer interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.
This setting is not active by default.
Default value:
$Self->{'CustomerLogo'} = {
'StyleHeight' => '45px',
'StyleRight' => '25px',
'StyleTop' => '9px',
'StyleWidth' => '300px',
'URL' => 'skins/Customer/default/img/logo.png'
};
Defines the user identifier for the customer panel.
This setting can not be deactivated.
Default value:
$Self->{'CustomerPanelUserID'} = '1';
Activates support for customer groups.
This setting can not be deactivated.
Default value:
$Self->{'CustomerGroupSupport'} = '0';
Defines the groups every customer user will be in (if CustomerGroupSupport is enabled and you don't want to manage every user for these groups).
This setting can not be deactivated.
Default value:
$Self->{'CustomerGroupAlwaysGroups'} = [
'users'
];
Defines an alternate login URL for the customer panel..
This setting is not active by default.
Default value:
$Self->{'CustomerPanelLoginURL'} = 'http://host.example.com/cgi-bin/login.pl';
Defines an alternate logout URL for the customer panel.
This setting is not active by default.
Default value:
$Self->{'CustomerPanelLogoutURL'} = 'http://host.example.com/cgi-bin/login.pl';
Defines a customer item, which generates a google maps icon at the end of a customer info block.
Default value:
$Self->{'Frontend::CustomerUser::Item'}->{'1-GoogleMaps'} = {
'Attributes' => 'UserStreet;UserCity;UserCountry;',
'CSS' => 'Core.Agent.CustomerUser.GoogleMaps.css',
'CSSClass' => 'GoogleMaps',
'IconName' => 'fa-globe',
'Module' => 'Kernel::Output::HTML::CustomerUser::Generic',
'Required' => 'UserStreet;UserCity;',
'Target' => '_blank',
'Text' => 'Location',
'URL' => 'http://maps.google.com/maps?z=7&q='
};
Defines a customer item, which generates a google icon at the end of a customer info block.
This setting is not active by default.
Default value:
$Self->{'Frontend::CustomerUser::Item'}->{'2-Google'} = {
'Attributes' => 'UserFirstname;UserLastname;',
'CSS' => 'Core.Agent.CustomerUser.Google.css',
'CSSClass' => 'Google',
'IconName' => 'fa-google',
'Module' => 'Kernel::Output::HTML::CustomerUser::Generic',
'Required' => 'UserFirstname;UserLastname;',
'Target' => '_blank',
'Text' => 'Google',
'URL' => 'http://google.com/search?q='
};
Defines a customer item, which generates a LinkedIn icon at the end of a customer info block.
This setting is not active by default.
Default value:
$Self->{'Frontend::CustomerUser::Item'}->{'2-LinkedIn'} = {
'Attributes' => 'UserFirstname;UserLastname;',
'CSS' => 'Core.Agent.CustomerUser.LinkedIn.css',
'CSSClass' => 'LinkedIn',
'IconName' => 'fa-linkedin',
'Module' => 'Kernel::Output::HTML::CustomerUser::Generic',
'Required' => 'UserFirstname;UserLastname;',
'Target' => '_blank',
'Text' => 'LinkedIn',
'URL' => 'http://www.linkedin.com/commonSearch?type=people&keywords='
};
Defines a customer item, which generates a XING icon at the end of a customer info block.
This setting is not active by default.
Default value:
$Self->{'Frontend::CustomerUser::Item'}->{'3-XING'} = {
'Attributes' => 'UserFirstname;UserLastname;',
'CSS' => 'Core.Agent.CustomerUser.Xing.css',
'CSSClass' => 'Xing',
'IconName' => 'fa-xing',
'Module' => 'Kernel::Output::HTML::CustomerUser::Generic',
'Required' => 'UserFirstname;UserLastname;',
'Target' => '_blank',
'Text' => 'XING',
'URL' => 'https://www.xing.com/app/search?op=search;keywords='
};
This module and its PreRun() function will be executed, if defined, for every request. This module is useful to check some user options or to display news about new applications.
This setting is not active by default.
Default value:
$Self->{'CustomerPanelPreApplicationModule'}->{'CustomerAccept'} = 'Kernel::Modules::CustomerAccept';
Defines the key to check with CustomerAccept. If this user preferences key is true, then the message is accepted by the system.
This setting is not active by default.
Default value:
$Self->{'CustomerPanel::InfoKey'} = 'CustomerAccept1';
Defines the path of the shown info file, that is located under Kernel/Output/HTML/Templates/Standard/CustomerAccept.tt.
This setting is not active by default.
Default value:
$Self->{'CustomerPanel::InfoFile'} = 'CustomerAccept';
Activates lost password feature for customers.
This setting can not be deactivated.
Default value:
$Self->{'CustomerPanelLostPassword'} = '1';
Enables customers to create their own accounts.
This setting can not be deactivated.
Default value:
$Self->{'CustomerPanelCreateAccount'} = '1';
If active, one of the regular expressions has to match the user's email address to allow registration.
This setting is not active by default.
Default value:
$Self->{'CustomerPanelCreateAccount::MailRestrictions::Whitelist'} = [
'\\@your\\.domain\\.example$'
];
If active, none of the regular expressions may match the user's email address to allow registration.
This setting is not active by default.
Default value:
$Self->{'CustomerPanelCreateAccount::MailRestrictions::Blacklist'} = [
'\\@your\\.domain\\.example$'
];
Defines the subject for notification mails sent to customers, with token about new requested password.
This setting can not be deactivated.
Default value:
$Self->{'CustomerPanelSubjectLostPasswordToken'} = 'New OTRS password request';
Defines the body text for notification mails sent to customers, with token about new requested password (after using this link the new password will be sent).
This setting can not be deactivated.
Default value:
$Self->{'CustomerPanelBodyLostPasswordToken'} = 'Hi <OTRS_USERFIRSTNAME>,
You or someone impersonating you has requested to change your OTRS
password.
If you want to do this, click on this link. You will receive another email containing the password.
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl?Action=CustomerLostPassword;Token=<OTRS_TOKEN>
If you did not request a new password, please ignore this email.
';
Defines the subject for notification mails sent to customers, about new password.
This setting can not be deactivated.
Default value:
$Self->{'CustomerPanelSubjectLostPassword'} = 'New OTRS password';
Defines the body text for notification mails sent to customers, about new password (after using this link the new password will be sent).
This setting can not be deactivated.
Default value:
$Self->{'CustomerPanelBodyLostPassword'} = 'Hi <OTRS_USERFIRSTNAME>,
New password: <OTRS_NEWPW>
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl
';
Defines the subject for notification mails sent to customers, about new account.
This setting can not be deactivated.
Default value:
$Self->{'CustomerPanelSubjectNewAccount'} = 'New OTRS Account!';
Defines the body text for notification mails sent to customers, about new account.
This setting can not be deactivated.
Default value:
$Self->{'CustomerPanelBodyNewAccount'} = 'Hi <OTRS_USERFIRSTNAME>,
You or someone impersonating you has created a new OTRS account for
you.
Full name: <OTRS_USERFIRSTNAME> <OTRS_USERLASTNAME>
User name: <OTRS_USERLOGIN>
Password : <OTRS_USERPASSWORD>
You can log in via the following URL. We encourage you to change your password
via the Preferences button after logging in.
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl
';
Default skin for the customer interface.
Default value:
$Self->{'Loader::Customer::Skin'}->{'000-default'} = {
'Description' => 'This is the default orange - black skin for the customer interface.',
'HomePage' => 'www.otrs.org',
'InternalName' => 'default',
'VisibleName' => 'Default'
};
The customer skin's InternalName which should be used in the customer interface. Please check the available skins in Frontend::Customer::Skins.
This setting can not be deactivated.
Default value:
$Self->{'Loader::Customer::SelectedSkin'} = 'default';
It is possible to configure different skins, for example to distinguish between diferent customers, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid skin on your system. Please see the example entries for the proper form of the regex.
This setting is not active by default.
Default value:
$Self->{'Loader::Customer::SelectedSkin::HostBased'} = {
'host1\\.example\\.com' => 'Someskin1',
'host2\\.example\\.com' => 'Someskin2'
};
Defines the config options for the autocompletion feature.
Default value:
$Self->{'AutoComplete::Customer'}->{'Default'} = {
'AutoCompleteActive' => '1',
'ButtonText' => 'Search',
'MaxResultsDisplayed' => '20',
'MinQueryLength' => '2',
'QueryDelay' => '100'
};
Use new type of select and autocomplete fields in customer interface, where applicable (InputFields).
This setting can not be deactivated.
Default value:
$Self->{'ModernizeCustomerFormFields'} = '1';
Framework → Frontend::Customer::Auth
Defines the module to authenticate customers.
This setting can not be deactivated.
Default value:
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::DB';
If "DB" was selected for Customer::AuthModule, the crypt type of passwords must be specified.
This setting can not be deactivated.
Default value:
$Self->{'Customer::AuthModule::DB::CryptType'} = 'sha2';
If "DB" was selected for Customer::AuthModule, the name of the table where your customer data should be stored must be specified.
This setting can not be deactivated.
Default value:
$Self->{'Customer::AuthModule::DB::Table'} = 'customer_user';
If "DB" was selected for Customer::AuthModule, the name of the column for the CustomerKey in the customer table must be specified.
This setting can not be deactivated.
Default value:
$Self->{'Customer::AuthModule::DB::CustomerKey'} = 'login';
If "DB" was selected for Customer::AuthModule, the column name for the CustomerPassword in the customer table must be specified.
This setting can not be deactivated.
Default value:
$Self->{'Customer::AuthModule::DB::CustomerPassword'} = 'pw';
If "DB" was selected for Customer::AuthModule, the DSN for the connection to the customer table must be specified.
This setting is not active by default.
Default value:
$Self->{'Customer::AuthModule::DB::DSN'} = 'DBI:mysql:database=customerdb;host=customerdbhost';
If "DB" was selected for Customer::AuthModule, a username to connect to the customer table can be specified.
This setting is not active by default.
Default value:
$Self->{'Customer::AuthModule::DB::User'} = 'some_user';
If "DB" was selected for Customer::AuthModule, a password to connect to the customer table can be specified.
This setting is not active by default.
Default value:
$Self->{'Customer::AuthModule::DB::Password'} = 'some_password';
If "DB" was selected for Customer::AuthModule, a database driver (normally autodetection is used) can be specified.
This setting is not active by default.
Default value:
$Self->{'Customer::AuthModule::DB::Type'} = 'mysql';
If "HTTPBasicAuth" was selected for Customer::AuthModule, you can specify to strip leading parts of user names (e. g. for domains like example_domain\user to user).
This setting is not active by default.
Default value:
$Self->{'Customer::AuthModule::HTTPBasicAuth::Replace'} = 'example_domain\\\\';
If "HTTPBasicAuth" was selected for Customer::AuthModule, you can specify (by using a RegExp) to strip parts of REMOTE_USER (e. g. for to remove trailing domains). RegExp-Note, $1 will be the new Login.
This setting is not active by default.
Default value:
$Self->{'Customer::AuthModule::HTTPBasicAuth::ReplaceRegExp'} = '^(.+?)@.+?$';
If "LDAP" was selected for Customer::AuthModule, the LDAP host can be specified.
This setting is not active by default.
Default value:
$Self->{'Customer::AuthModule::LDAP::Host'} = 'ldap.example.com';
If "LDAP" was selected for Customer::AuthModule, the BaseDN must be specified.
This setting is not active by default.
Default value:
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=example,dc=com';
If "LDAP" was selected for Customer::AuthModule, the user identifier must be specified.
This setting is not active by default.
Default value:
$Self->{'Customer::AuthModule::LDAP::UID'} = 'uid';
If "LDAP" was selected for Customer::Authmodule, you can check if the user is allowed to authenticate because he is in a posixGroup, e.g. user needs to be in a group xyz to use OTRS. Specify the group, who may access the system.
This setting is not active by default.
Default value:
$Self->{'Customer::AuthModule::LDAP::GroupDN'} = 'cn=otrsallow,ou=posixGroups,dc=example,dc=com';
If "LDAP" was selected for Customer::AuthModule, you can specify access attributes here.
This setting is not active by default.
Default value:
$Self->{'Customer::AuthModule::LDAP::AccessAttr'} = 'memberUid';
If "LDAP" was selected for Customer::AuthModule, user attributes can be specified. For LDAP posixGroups use UID, for non LDAP posixGroups use full user DN.
This setting is not active by default.
Default value:
$Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'UID';
If "LDAP" was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the username for this special user here.
This setting is not active by default.
Default value:
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'cn=binduser,ou=users,dc=example,dc=com';
If "LDAP" was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the password for this special user here.
This setting is not active by default.
Default value:
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'some_password';
If "LDAP" was selected, you can add a filter to each LDAP query, e.g. (mail=*), (objectclass=user) or (!objectclass=computer).
This setting is not active by default.
Default value:
$Self->{'Customer::AuthModule::LDAP::AlwaysFilter'} = '(!objectclass=computer)';
If "LDAP" was selected for Customer::AuthModule and if you want to add a suffix to every customer login name, specifiy it here, e. g. you just want to write the username user but in your LDAP directory exists user@domain.
This setting is not active by default.
Default value:
$Self->{'Customer::AuthModule::LDAP::UserSuffix'} = '@domain.com';
If "LDAP" was selected for Customer::AuthModule and special paramaters are needed for the Net::LDAP perl module, you can specify them here. See "perldoc Net::LDAP" for more information about the parameters.
This setting is not active by default.
Default value:
$Self->{'Customer::AuthModule::LDAP::Params'} = {
'async' => '0',
'port' => '389',
'timeout' => '120',
'version' => '3'
};
If "LDAP" was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can't be established due to network problems.
Default value:
$Self->{'Customer::AuthModule::LDAP::Die'} = '1';
If "Radius" was selected for Customer::AuthModule, the radius host must be specified.
This setting is not active by default.
Default value:
$Self->{'Customer::AuthModule::Radius::Host'} = 'radiushost';
If "Radius" was selected for Customer::AuthModule, the password to authenticate to the radius host must be specified.
This setting is not active by default.
Default value:
$Self->{'Customer::AuthModule::Radius::Password'} = 'radiussecret';
If "Radius" was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can't be established due to network problems.
Default value:
$Self->{'Customer::AuthModule::Radius::Die'} = '1';
Framework → Frontend::Customer::Auth::TwoFactor
Defines the two-factor module to authenticate customers.
This setting is not active by default.
Default value:
$Self->{'Customer::AuthTwoFactorModule'} = 'Kernel::System::CustomerAuth::TwoFactor::GoogleAuthenticator';
Defines the customer preferences key where the shared secret key is stored.
This setting can not be deactivated.
Default value:
$Self->{'Customer::AuthTwoFactorModule::SecretPreferencesKey'} = 'UserGoogleAuthenticatorSecretKey';
Defines if customers should be allowed to login if they have no shared secret stored in their preferences and therefore are not using two-factor authentication.
Default value:
$Self->{'Customer::AuthTwoFactorModule::AllowEmptySecret'} = '1';
Defines if the previously valid token should be accepted for authentication. This is slightly less secure but gives users 30 seconds more time to enter their one-time password.
Default value:
$Self->{'Customer::AuthTwoFactorModule::AllowPreviousToken'} = '1';
Framework → Frontend::Customer::ModuleNotify
Defines the module to display a notification in different interfaces on different occasions for OTRS Business Solution™.
This setting can not be deactivated.
Default value:
$Self->{'CustomerFrontend::NotifyModule'}->{'1-OTRSBusiness'} = {
'Module' => 'Kernel::Output::HTML::Notification::CustomerOTRSBusiness'
};
Defines the module that shows the currently logged in agents in the customer interface.
This setting is not active by default.
Default value:
$Self->{'CustomerFrontend::NotifyModule'}->{'1-ShowAgentOnline'} = {
'Module' => 'Kernel::Output::HTML::Notification::AgentOnline',
'ShowEmail' => '1'
};
Defines the module that shows the currently logged in customers in the customer interface.
This setting is not active by default.
Default value:
$Self->{'CustomerFrontend::NotifyModule'}->{'1-ShowCustomerOnline'} = {
'Module' => 'Kernel::Output::HTML::Notification::CustomerOnline',
'ShowEmail' => '1'
};
Defines the module to display a notification in the agent interface, if the agent is logged in while having system maintenance active.
This setting can not be deactivated.
Default value:
$Self->{'CustomerFrontend::NotifyModule'}->{'6-CustomerSystemMaintenance-Check'} = {
'Module' => 'Kernel::Output::HTML::Notification::CustomerSystemMaintenanceCheck'
};
Framework → Frontend::Customer::ModuleRegistration
Frontend module registration for the customer interface.
Default value:
$Self->{'CustomerFrontend::Module'}->{'Logout'} = {
'Description' => 'Logout of customer panel.',
'NavBarName' => '',
'Title' => ''
};
Frontend module registration for the customer interface.
Default value:
$Self->{'CustomerFrontend::Module'}->{'CustomerPreferences'} = {
'Description' => 'Customer preferences.',
'NavBarName' => '',
'Title' => 'Preferences'
};
Frontend module registration for the customer interface.
Default value:
$Self->{'CustomerFrontend::Module'}->{'CustomerAccept'} = {
'Description' => 'To accept login information, such as an EULA or license.',
'NavBarName' => '',
'Title' => 'Info'
};
Frontend module registration for the customer interface.
This setting can not be deactivated.
Default value:
$Self->{'CustomerFrontend::Module'}->{'PictureUpload'} = {
'Description' => 'Picture upload module.',
'NavBarName' => 'Ticket',
'Title' => 'Picture-Upload'
};
Framework → Frontend::Customer::Preferences
Defines the parameters for the customer preferences table.
This setting can not be deactivated.
Default value:
$Self->{'CustomerPreferences'} = {
'Module' => 'Kernel::System::CustomerUser::Preferences::DB',
'Params' => {
'Table' => 'customer_preferences',
'TableKey' => 'preferences_key',
'TableUserID' => 'user_id',
'TableValue' => 'preferences_value'
}
};
Sets the order of the different items in the customer preferences view.
This setting can not be deactivated.
Default value:
$Self->{'CustomerPreferencesView'} = [
'User Profile',
'Other Settings'
];
Defines all the parameters for this item in the customer preferences. 'PasswordRegExp' allows to match passwords against a regular expression. Define the minimum number of characters using 'PasswordMinSize'. Define if at least 2 lowercase and 2 uppercase letter characters are needed by setting the appropriate option to '1'. 'PasswordMin2Characters' defines if the password needs to contain at least 2 letter characters (set to 0 or 1). 'PasswordNeedDigit' controls the need of at least 1 digit (set to 0 or 1 to control).
Default value:
$Self->{'CustomerPreferencesGroups'}->{'Password'} = {
'Active' => '1',
'Area' => 'Customer',
'Column' => 'Other Settings',
'Desc' => 'Set a new password by filling in your current password and a new one.',
'Label' => 'Change password',
'Module' => 'Kernel::Output::HTML::Preferences::Password',
'PasswordMin2Characters' => '0',
'PasswordMin2Lower2UpperCharacters' => '0',
'PasswordMinSize' => '0',
'PasswordNeedDigit' => '0',
'PasswordRegExp' => '',
'Prio' => '1000'
};
Defines the config parameters of this item, to be shown in the preferences view.
Default value:
$Self->{'CustomerPreferencesGroups'}->{'GoogleAuthenticatorSecretKey'} = {
'Active' => '0',
'Block' => 'Input',
'Column' => 'Other Settings',
'Desc' => 'Enter your shared secret to enable two factor authentication.',
'Key' => 'Shared Secret',
'Label' => 'Google Authenticator',
'Module' => 'Kernel::Output::HTML::Preferences::Generic',
'PrefKey' => 'UserGoogleAuthenticatorSecretKey',
'Prio' => '1100'
};
Defines all the parameters for this item in the customer preferences.
Default value:
$Self->{'CustomerPreferencesGroups'}->{'Language'} = {
'Active' => '1',
'Column' => 'User Profile',
'Desc' => 'Select the main interface language.',
'Key' => 'Language',
'Label' => 'Interface language',
'Module' => 'Kernel::Output::HTML::Preferences::Language',
'PrefKey' => 'UserLanguage',
'Prio' => '2000'
};
Defines all the parameters for this item in the customer preferences.
Default value:
$Self->{'CustomerPreferencesGroups'}->{'Theme'} = {
'Active' => '0',
'Column' => 'User Profile',
'Desc' => 'Select your preferred theme for OTRS.',
'Key' => 'Frontend theme.',
'Label' => 'Theme',
'Module' => 'Kernel::Output::HTML::Preferences::Theme',
'PrefKey' => 'UserTheme',
'Prio' => '1000'
};
Defines all the parameters for this item in the customer preferences.
Default value:
$Self->{'CustomerPreferencesGroups'}->{'TimeZone'} = {
'Active' => '1',
'Column' => 'User Profile',
'Desc' => 'This is a description for TimeZone on Customer side.',
'Key' => 'Time Zone',
'Label' => 'Time Zone',
'Module' => 'Kernel::Output::HTML::Preferences::TimeZone',
'PrefKey' => 'UserTimeZone',
'Prio' => '5000'
};
Defines all the parameters for this item in the customer preferences.
Default value:
$Self->{'CustomerPreferencesGroups'}->{'PGP'} = {
'Active' => '1',
'Column' => 'Other Settings',
'Desc' => 'Upload your PGP key.',
'Key' => 'PGP Key',
'Label' => 'PGP Key',
'Module' => 'Kernel::Output::HTML::Preferences::PGP',
'PrefKey' => 'UserPGPKey',
'Prio' => '10000'
};
Defines all the parameters for this item in the customer preferences.
Default value:
$Self->{'CustomerPreferencesGroups'}->{'SMIME'} = {
'Active' => '1',
'Column' => 'Other Settings',
'Desc' => 'Upload your S/MIME certificate.',
'Key' => 'S/MIME Certificate',
'Label' => 'S/MIME Certificate',
'Module' => 'Kernel::Output::HTML::Preferences::SMIME',
'PrefKey' => 'UserSMIMEKey',
'Prio' => '11000'
};
Framework → Frontend::Public::ModuleRegistration
Frontend module registration for the public interface.
Default value:
$Self->{'PublicFrontend::Module'}->{'PublicDefault'} = {
'Description' => 'PublicDefault',
'NavBarName' => '',
'Title' => 'PublicDefault'
};
Frontend module registration for the public interface.
Default value:
$Self->{'PublicFrontend::Module'}->{'PublicRepository'} = {
'Description' => 'PublicRepository',
'NavBarName' => '',
'Title' => 'PublicRepository'
};
Frontend module registration for the public interface.
Default value:
$Self->{'PublicFrontend::Module'}->{'PublicSupportDataCollector'} = {
'Description' => 'PublicSupportDataCollector',
'NavBarName' => '',
'Title' => 'PublicSupportDataCollector'
};
Framework → SystemMaintenance
Sets the minutes a notification is shown for notice about upcoming system maintenance period.
Default value:
$Self->{'SystemMaintenance::TimeNotifyUpcomingMaintenance'} = '30';
Sets the default message for the notification is shown on a running system maintenance period.
Default value:
$Self->{'SystemMaintenance::IsActiveDefaultNotification'} = 'We are performing scheduled maintenance.';
Sets the default message for the login screen on Agent and Customer interface, it's shown when a running system maintenance period is active.
Default value:
$Self->{'SystemMaintenance::IsActiveDefaultLoginMessage'} = 'We are performing scheduled maintenance. We should be back online shortly.';
Sets the default error message for the login screen on Agent and Customer interface, it's shown when a running system maintenance period is active.
Default value:
$Self->{'SystemMaintenance::IsActiveDefaultLoginErrorMessage'} = 'We are performing scheduled maintenance. Login is temporarily not available.';