Kuna aina mbili za data za kuweka kwenye chelezo: mafaili ya programu-tumizi (mf. mafaili ya kwenye /opt/otrs), na data zilizohifadhiwa kwenye hifadhidata.

Kurahisisa chelezo, hati scripts/backup.pl imejumuishwa katika kila usakinishaji wa OTRS. Inaweza kuanzishwa ili kuweka chelezo la kila data muhimu (ona Hati chini).

linux:/opt/otrs# cd scripts/
linux:/opt/otrs/scripts# ./backup.pl --help
backup.pl - backup script
Copyright (C) 2001-2018 OTRS AG, https://otrs.com/
usage: backup.pl -d /data_backup_dir/ [-c gzip|bzip2] [-r 30] [-t fullbackup|nofullbackup|dbonly]
linux:/opt/otrs/scripts#

Hati: Kupata usaidizi wa utaratibu wa chelezo la OTRS.

Tekeleza amri zilizowekwa bayana kwenye hati hapo chini kutengeneza chelezo:

linux:/opt/otrs/scripts# ./backup.pl -d /backup/
Backup /backup//2010-09-07_14-28/Config.tar.gz ... done
Backup /backup//2010-09-07_14-28/Application.tar.gz ... done
Dump MySQL rdbms ... done
Compress SQL-file... done
linux:/opt/otrs/scripts#

Hati: Kutengeneza chelezo.

Data zote zimehifadhiwa kwenye mpangilio orodha /chelezo/2010-09-07_14-28/ (ona hati hapo chini). Kwa zaidi, data zilihifadhiwa kwenye faili la .tar.gz

linux:/opt/otrs/scripts# ls /backup/2010-09-07_14-28/
Application.tar.gz  Config.tar.gz  DatabaseBackup.sql.gz
linux:/opt/otrs/scripts#

Hati: Kukagua mafaili ya chelezo.

Kurejesha chelezo, data zilizohifadhiwa za programu-tumizi zina andikwa upya kwenye mpangilio orodha wa usanikishaji, mf. /opt/otrs. Pia hifadhidata inabidi irejeshwe.

Hati hati/rejesha.pl (ona hati chini), ambayo inarahisisha mchakato wa kurejesha, inasambazwa na kila usanikishaji wa OTRS. Ina usaidizi kwa MySQL na PostgreSQL.

linux:/opt/otrs/scripts# ./restore.pl --help
restore.pl - restore script
Copyright (C) 2001-2018 OTRS AG, https://otrs.com/
usage: restore.pl -b /data_backup/<TIME>/ -d /opt/otrs/
linux:/opt/otrs/scripts#

Hati: Kupata usaidizi wa utaratibu wa urejeshaji.

Data ambazo zimehifadhiwa, kwa mfano, kwenye mpangilio orodha /chelezo/2010-09-07_14-28/, inaweza kurejeshwa na amri zilizo kwenye hati hapa chini, kwa kuamini usanikishaji wa OTRS upo kwenye /opt/otrs.

linux:/opt/otrs/scripts# ./restore.pl -b /backup/2010-09-07_14-28 -d /opt/otrs/
Restore /backup/2010-09-07_14-28//Config.tar.gz ...
Restore /backup/2010-09-07_14-28//Application.tar.gz ...
create MySQL
decompresses SQL-file ...
cat SQL-file into MySQL database
compress SQL-file...
linux:/opt/otrs/scripts#

Hati: Kurejesha data za OTRS .