Application support

The decision for an IT service management solution is an investment into the future which should not be underestimated, even if you opt for open-source software. A competent consulting partner is critical for the success of such an implementation project. Just as important, however, is a planned and successful porting of the solution to the life system and the lasting support of a reliable partner guaranteeing a faultless operating application service.

We provide this continuous support and our service packages are tailored flexibly to meet your requirements. They offer differentiated response times for the various service level agreements with up to 24/7/365 support, 24/7/365 access to our support portal, and optional phone support. Please visit for all details or contact our sales team at

You will only pay for the services you absolutely need. Optional add-on packages, e.g. support via remote control or an extension of the application support services to other OTRS::ITSM instances can be booked if required.

Our ITIL compliant operating Application Support Team is continually optimizing its processes and performance. Therefore, our service manager will contact you regularly to discuss your wishes and requirements regarding our services. The monthly service reporting in the service package of your choice serves as a base for these conversations.