One significant advantage of the open-source software OTRS::ITSM is its flexibility regarding potential extensions of the functional range. No "vendor lock-in", a typical risk of proprietary systems and protracted negotiations with the manufacturer about expanding the functional range or building interfaces apply with OTRS::ITSM.

Experienced project managers and developers are at your disposal at any time to translate your requirements exceeding the functional range of OTRS::ITSM into business and IT specifications. We develop your features, program interfaces, or upgrade existent functionalities according to your conception.

Extensions, which are useful for other customers too, will be added to the standard in later releases. All parties involved benefit: OTRS::ITSM is even more powerful with the features "born" by you and other customers, and you save the cost of porting your features to new releases.