Viewing the Content of a Change

After creating a Change and its associated Work Order, the system has the capability to display other information related to the Change, including corresponding Work Orders, linked tickets and CIs.

Figure 8.17. change-zoom


The defined Work Orders are numbered in order of their planned execution and displayed in a timeline. The color of the displayed Work Order in the timeline reflects their type, and can be customized via SysConfig "ITSM Change Management -> Frontend::Agent::ViewChangeZoom" as required.

The system generates two bars per Work Order in the Change timeline. The upper, darker bar represents the planned Work Order implementation time, while the lower, lighter bar displays the actual Work Order implementation time.

The status of each Work Order is represented by traffic lights, as seen in the following view:

Figure 8.18. change-timeline