The introduction of OTRS version 2.1 marked a complete revision of the internal statistics framework by allowing the creation of nearly every imaginable ticket-based report via the web interface, as well as the export or import thereof. In addition to that, by making use of OTRS existing access conrol features, administrators were allowed to restrict the generation and display of statistics and charts to specific users, groups, and/or roles. During the development, special care was given to ensure cross-version compatibility, meaning that statistics modules generated by previous OTRS versions could continue to be used. When used in combination with OTRS::ITSM, additional statistics relevant to ITSM become available with the installation of the ITSMServiceLevelManagement package.
Пример перечня отчетов:
Экспорт настроек отчета в XML:
Диалоговый Мастер создания шаблонов отчетов:
Генератор преобразования в PDF включен в систему, он позволяет экспортировать ранее созданные заявки, отчеты и результаты поиска в PDF формат:
Пример графического списка заявок:
