Framework → Core
Disables the web installer (http://yourhost.example.com/otrs/installer.pl), to prevent the system from being hijacked. If set to "No", the system can be reinstalled and the current basic configuration will be used to pre-populate the questions within the installer script. If not active, it also disables the GenericAgent, PackageManager and SQL Box.
不能使这个设置失效。
默认值:
$Self->{'SecureMode'} = '0';
Enables or disables the debug mode over frontend interface.
默认值:
$Self->{'Frontend::DebugMode'} = '0';
Delivers extended debugging information in the frontend in case any AJAX errors occur, if enabled.
不能使这个设置失效。
默认值:
$Self->{'Frontend::AjaxDebug'} = '0';
Enables or disables the caching for templates. WARNING: Do NOT disable template caching for production environments for it will cause a massive performance drop! This setting should only be disabled for debugging reasons!
不能使这个设置失效。
默认值:
$Self->{'Frontend::TemplateCache'} = '1';
Sets the configuration level of the administrator. Depending on the config level, some sysconfig options will be not shown. The config levels are in in ascending order: Expert, Advanced, Beginner. The higher the config level is (e.g. Beginner is the highest), the less likely is it that the user can accidentally configure the system in a way that it is not usable any more.
不能使这个设置失效。
默认值:
$Self->{'ConfigLevel'} = '100';
Controls if the admin is allowed to import a saved system configuration in SysConfig.
不能使这个设置失效。
默认值:
$Self->{'ConfigImportAllowed'} = '1';
Defines the name of the application, shown in the web interface, tabs and title bar of the web browser.
不能使这个设置失效。
默认值:
$Self->{'ProductName'} = 'OTRS 5s';
Defines the system identifier. Every ticket number and http session string contains this ID. This ensures that only tickets which belong to your system will be processed as follow-ups (useful when communicating between two instances of OTRS).
不能使这个设置失效。
默认值:
$Self->{'SystemID'} = '10';
Defines the fully qualified domain name of the system. This setting is used as a variable, OTRS_CONFIG_FQDN which is found in all forms of messaging used by the application, to build links to the tickets within your system.
不能使这个设置失效。
默认值:
$Self->{'FQDN'} = 'yourhost.example.com';
Defines the HTTP hostname for the support data collection with the public module 'PublicSupportDataCollector' (e.g. used from the OTRS Daemon).
这个设置默认没有激活。
默认值:
$Self->{'SupportDataCollector::HTTPHostname'} = '';
Defines the timeout (in seconds, minimum is 20 seconds) for the support data collection with the public module 'PublicSupportDataCollector' (e.g. used from the OTRS Daemon).
这个设置默认没有激活。
默认值:
$Self->{'SupportDataCollector::WebUserAgent::Timeout'} = '20';
Defines the cluster node identifier. This is only used in cluster configurations where there is more than one OTRS frontend system. Note: only values from 1 to 99 are allowed.
这个设置默认没有激活。
默认值:
$Self->{'NodeID'} = '1';
Defines the type of protocol, used by the web server, to serve the application. If https protocol will be used instead of plain http, it must be specified here. Since this has no affect on the web server's settings or behavior, it will not change the method of access to the application and, if it is wrong, it will not prevent you from logging into the application. This setting is only used as a variable, OTRS_CONFIG_HttpType which is found in all forms of messaging used by the application, to build links to the tickets within your system.
不能使这个设置失效。
默认值:
$Self->{'HttpType'} = 'http';
Sets the prefix to the scripts folder on the server, as configured on the web server. This setting is used as a variable, OTRS_CONFIG_ScriptAlias which is found in all forms of messaging used by the application, to build links to the tickets within the system.
不能使这个设置失效。
默认值:
$Self->{'ScriptAlias'} = 'otrs/';
Defines the system administrator's email address. It will be displayed in the error screens of the application.
不能使这个设置失效。
默认值:
$Self->{'AdminEmail'} = 'admin@example.com';
Company name which will be included in outgoing emails as an X-Header.
不能使这个设置失效。
默认值:
$Self->{'Organization'} = 'Example Company';
Defines the default front-end language. All the possible values are determined by the available language files on the system (see the next setting).
不能使这个设置失效。
默认值:
$Self->{'DefaultLanguage'} = 'en';
Defines all the languages that are available to the application. Specify only English names of languages here.
不能使这个设置失效。
默认值:
$Self->{'DefaultUsedLanguages'} = {
'ar_SA' => 'Arabic (Saudi Arabia)',
'bg' => 'Bulgarian',
'ca' => 'Catalan',
'cs' => 'Czech',
'da' => 'Danish',
'de' => 'German',
'el' => 'Greek',
'en' => 'English (United States)',
'en_CA' => 'English (Canada)',
'en_GB' => 'English (United Kingdom)',
'es' => 'Spanish',
'es_CO' => 'Spanish (Colombia)',
'es_MX' => 'Spanish (Mexico)',
'et' => 'Estonian',
'fa' => 'Persian',
'fi' => 'Finnish',
'fr' => 'French',
'fr_CA' => 'French (Canada)',
'gl' => 'Galician',
'he' => 'Hebrew',
'hi' => 'Hindi',
'hr' => 'Croatian',
'hu' => 'Hungarian',
'id' => 'Indonesian',
'it' => 'Italian',
'ja' => 'Japanese',
'lt' => 'Lithuanian',
'lv' => 'Latvian',
'ms' => 'Malay',
'nb_NO' => 'Norwegian',
'nl' => 'Nederlands',
'pl' => 'Polish',
'pt' => 'Portuguese',
'pt_BR' => 'Portuguese (Brasil)',
'ru' => 'Russian',
'sk_SK' => 'Slovak',
'sl' => 'Slovenian',
'sr_Cyrl' => 'Serbian Cyrillic',
'sr_Latn' => 'Serbian Latin',
'sv' => 'Swedish',
'sw' => 'Swahili',
'th_TH' => 'Thai',
'tr' => 'Turkish',
'uk' => 'Ukrainian',
'vi_VN' => 'Vietnam',
'zh_CN' => 'Chinese (Simplified)',
'zh_TW' => 'Chinese (Traditional)'
};
Defines all the languages that are available to the application. Specify only native names of languages here.
不能使这个设置失效。
默认值:
$Self->{'DefaultUsedLanguagesNative'} = {
'ar_SA' => 'العَرَبِية',
'bg' => 'Български',
'ca' => 'Català',
'cs' => 'Česky',
'da' => 'Dansk',
'de' => 'Deutsch',
'el' => 'Ελληνικά',
'en' => 'English (United States)',
'en_CA' => 'English (Canada)',
'en_GB' => 'English (United Kingdom)',
'es' => 'Español',
'es_CO' => 'Español (Colombia)',
'es_MX' => 'Español (México)',
'et' => 'Eesti',
'fa' => 'فارسى',
'fi' => 'Suomi',
'fr' => 'Français',
'fr_CA' => 'Français (Canada)',
'gl' => 'Galego',
'he' => 'עברית',
'hi' => 'हिन्दी',
'hr' => 'Hrvatski',
'hu' => 'Magyar',
'id' => 'Bahasa Indonesia',
'it' => 'Italiano',
'ja' => '日本語',
'lt' => 'Lietuvių kalba',
'lv' => 'Latvijas',
'ms' => 'Melayu',
'nb_NO' => 'Norsk bokmål',
'nl' => 'Nederlandse',
'pl' => 'Polski',
'pt' => 'Português',
'pt_BR' => 'Português Brasileiro',
'ru' => 'Русский',
'sk_SK' => 'Slovenčina',
'sl' => 'Slovenščina',
'sr_Cyrl' => 'Српски',
'sr_Latn' => 'Srpski',
'sv' => 'Svenska',
'sw' => 'Kiswahili',
'th_TH' => 'ภาษาไทย',
'tr' => 'Türkçe',
'uk' => 'Українська',
'vi_VN' => 'ViɆt Nam',
'zh_CN' => '简体中文',
'zh_TW' => '正體中文'
};
Defines the default front-end (HTML) theme to be used by the agents and customers. If you like, you can add your own theme. Please refer the administrator manual located at http://otrs.github.io/doc/.
不能使这个设置失效。
默认值:
$Self->{'DefaultTheme'} = 'Standard';
It is possible to configure different themes, for example to distinguish between agents and customers, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid theme on your system. Please see the example entries for the proper form of the regex.
这个设置默认没有激活。
默认值:
$Self->{'DefaultTheme::HostBased'} = {
'host1\\.example\\.com' => 'SomeTheme1',
'host2\\.example\\.com' => 'SomeTheme2'
};
Makes the application check the MX record of email addresses before sending an email or submitting a telephone or email ticket.
不能使这个设置失效。
默认值:
$Self->{'CheckMXRecord'} = '1';
Defines the address of a dedicated DNS server, if necessary, for the "CheckMXRecord" look-ups.
这个设置默认没有激活。
默认值:
$Self->{'CheckMXRecord::Nameserver'} = 'ns.example.com';
Makes the application check the syntax of email addresses.
不能使这个设置失效。
默认值:
$Self->{'CheckEmailAddresses'} = '1';
Defines a regular expression that excludes some addresses from the syntax check (if "CheckEmailAddresses" is set to "Yes"). Please enter a regex in this field for email addresses, that aren't syntactically valid, but are necessary for the system (i.e. "root@localhost").
不能使这个设置失效。
默认值:
$Self->{'CheckEmailValidAddress'} = '^(root@localhost|admin@localhost)$';
Defines a regular expression that filters all email addresses that should not be used in the application.
不能使这个设置失效。
默认值:
$Self->{'CheckEmailInvalidAddress'} = '@(example)\\.(..|...)$';
Specifies the text that should appear in the log file to denote a CGI script entry.
不能使这个设置失效。
默认值:
$Self->{'CGILogPrefix'} = 'OTRS-CGI';
Runs the system in "Demo" mode. If set to "Yes", agents can change preferences, such as selection of language and theme via the agent web interface. These changes are only valid for the current session. It will not be possible for agents to change their passwords.
不能使这个设置失效。
默认值:
$Self->{'DemoSystem'} = '0';
Defines out of office message template. Two string parameters (%s) available: end date and number of days left.
默认值:
$Self->{'OutOfOfficeMessageTemplate'} = '*** out of office until %s (%s d left) ***';
Allows the administrators to login as other users, via the users administration panel.
不能使这个设置失效。
默认值:
$Self->{'SwitchToUser'} = '0';
Allows the administrators to login as other customers, via the customer user administration panel.
不能使这个设置失效。
默认值:
$Self->{'SwitchToCustomer'} = '0';
Specifies the group where the user needs rw permissions so that he can access the "SwitchToCustomer" feature.
不能使这个设置失效。
默认值:
$Self->{'SwitchToCustomer::PermissionGroup'} = 'admin';
Specifies the name that should be used by the application when sending notifications. The sender name is used to build the complete display name for the notification master (i.e. "OTRS Notifications" otrs@your.example.com).
不能使这个设置失效。
默认值:
$Self->{'NotificationSenderName'} = 'OTRS Notifications';
Specifies the email address that should be used by the application when sending notifications. The email address is used to build the complete display name for the notification master (i.e. "OTRS Notifications" otrs@your.example.com). You can use the OTRS_CONFIG_FQDN variable as set in your configuation, or choose another email address.
不能使这个设置失效。
默认值:
$Self->{'NotificationSenderEmail'} = 'otrs@<OTRS_CONFIG_FQDN>';
Defines the standard permissions available for customers within the application. If more permissions are needed, you can enter them here. Permissions must be hard coded to be effective. Please ensure, when adding any of the afore mentioned permissions, that the "rw" permission remains the last entry.
不能使这个设置失效。
默认值:
$Self->{'System::Customer::Permission'} = [
'ro',
'rw'
];
Debugs the translation set. If this is set to "Yes" all strings (text) without translations are written to STDERR. This can be helpful when you are creating a new translation file. Otherwise, this option should remain set to "No".
不能使这个设置失效。
默认值:
$Self->{'LanguageDebug'} = '0';
If enabled, the OTRS version tag will be removed from the Webinterface, the HTTP headers and the X-Headers of outgoing mails. NOTE: If you change this option, please make sure to delete the cache.
不能使这个设置失效。
默认值:
$Self->{'Secure::DisableBanner'} = '0';
Framework → Core::Cache
Selects the cache backend to use.
不能使这个设置失效。
默认值:
$Self->{'Cache::Module'} = 'Kernel::System::Cache::FileStorable';
Should the cache data be held in memory?
不能使这个设置失效。
默认值:
$Self->{'Cache::InMemory'} = '1';
Should the cache data be stored in the selected cache backend?
不能使这个设置失效。
默认值:
$Self->{'Cache::InBackend'} = '1';
Specify how many sub directory levels to use when creating cache files. This should prevent too many cache files being in one directory.
不能使这个设置失效。
默认值:
$Self->{'Cache::SubdirLevels'} = '2';
Framework → Core::CustomerCompany
Event module that updates customer users after an update of the Customer.
默认值:
$Self->{'CustomerCompany::EventModulePost'}->{'100-UpdateCustomerUsers'} = {
'Event' => 'CustomerCompanyUpdate',
'Module' => 'Kernel::System::CustomerCompany::Event::CustomerUserUpdate',
'Transaction' => '0'
};
Framework → Core::CustomerUser
Event module that updates customer user search profiles if login changes.
默认值:
$Self->{'CustomerUser::EventModulePost'}->{'100-UpdateSearchProfiles'} = {
'Event' => 'CustomerUserUpdate',
'Module' => 'Kernel::System::CustomerUser::Event::SearchProfileUpdate',
'Transaction' => '0'
};
Event module that updates customer user service membership if login changes.
默认值:
$Self->{'CustomerUser::EventModulePost'}->{'100-UpdateServiceMembership'} = {
'Event' => 'CustomerUserUpdate',
'Module' => 'Kernel::System::CustomerUser::Event::ServiceMemberUpdate',
'Transaction' => '0'
};
Framework → Core::LinkObject
Determines the way the linked objects are displayed in each zoom mask.
不能使这个设置失效。
默认值:
$Self->{'LinkObject::ViewMode'} = 'Simple';
Defines the link type 'Normal'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.
不能使这个设置失效。
默认值:
$Self->{'LinkObject::Type'}->{'Normal'} = {
'SourceName' => 'Normal',
'TargetName' => 'Normal'
};
Defines the link type 'ParentChild'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.
不能使这个设置失效。
默认值:
$Self->{'LinkObject::Type'}->{'ParentChild'} = {
'SourceName' => 'Parent',
'TargetName' => 'Child'
};
Defines the link type groups. The link types of the same group cancel one another. Example: If ticket A is linked per a 'Normal' link with ticket B, then these tickets could not be additionally linked with link of a 'ParentChild' relationship.
默认值:
$Self->{'LinkObject::TypeGroup'}->{'0001'} = [
'Normal',
'ParentChild'
];
Framework → Core::Log
Defines the log module for the system. "File" writes all messages in a given logfile, "SysLog" uses the syslog daemon of the system, e.g. syslogd.
不能使这个设置失效。
默认值:
$Self->{'LogModule'} = 'Kernel::System::Log::SysLog';
If "SysLog" was selected for LogModule, a special log facility can be specified.
不能使这个设置失效。
默认值:
$Self->{'LogModule::SysLog::Facility'} = 'user';
If "SysLog" was selected for LogModule, a special log sock can be specified (on solaris you may need to use 'stream').
不能使这个设置失效。
默认值:
$Self->{'LogModule::SysLog::LogSock'} = 'unix';
If "SysLog" was selected for LogModule, the charset that should be used for logging can be specified.
不能使这个设置失效。
默认值:
$Self->{'LogModule::SysLog::Charset'} = 'utf-8';
If "file" was selected for LogModule, a logfile must be specified. If the file doesn't exist, it will be created by the system.
不能使这个设置失效。
默认值:
$Self->{'LogModule::LogFile'} = '/tmp/otrs.log';
Adds a suffix with the actual year and month to the OTRS log file. A logfile for every month will be created.
不能使这个设置失效。
默认值:
$Self->{'LogModule::LogFile::Date'} = '0';
Set the minimum log level. If you select 'error', just errors are logged. With 'debug' you get all logging messages. The order of log levels is: 'debug', 'info', 'notice' and 'error'.
不能使这个设置失效。
默认值:
$Self->{'MinimumLogLevel'} = 'error';
Framework → Core::MIME-Viewer
Specifies the path to the converter that allows the view of Microsoft Excel files, in the web interface.
这个设置默认没有激活。
默认值:
$Self->{'MIME-Viewer'}->{'application/excel'} = 'xlhtml';
Specifies the path to the converter that allows the view of Microsoft Word files, in the web interface.
这个设置默认没有激活。
默认值:
$Self->{'MIME-Viewer'}->{'application/msword'} = 'wvWare';
Specifies the path to the converter that allows the view of PDF documents, in the web interface.
这个设置默认没有激活。
默认值:
$Self->{'MIME-Viewer'}->{'application/pdf'} = 'pdftohtml -stdout -i';
Specifies the path to the converter that allows the view of XML files, in the web interface.
这个设置默认没有激活。
默认值:
$Self->{'MIME-Viewer'}->{'text/xml'} = '<OTRS_CONFIG_Home>/scripts/tools/xml2html.pl';
Framework → Core::MirrorDB
OTRS can use one or more readonly mirror databases for expensive operations like fulltext search or statistics generation. Here you can specify the DSN for the first mirror database.
这个设置默认没有激活。
默认值:
$Self->{'Core::MirrorDB::DSN'} = 'DBI:mysql:database=mirrordb;host=mirrordbhost';
Specify the username to authenticate for the first mirror database.
这个设置默认没有激活。
默认值:
$Self->{'Core::MirrorDB::User'} = 'some_user';
Specify the password to authenticate for the first mirror database.
这个设置默认没有激活。
默认值:
$Self->{'Core::MirrorDB::Password'} = 'some_password';
Configure any additional readonly mirror databases that you want to use.
这个设置默认没有激活。
默认值:
$Self->{'Core::MirrorDB::AdditionalMirrors'}->{'1'} = {
'DSN' => 'DBI:mysql:database=mirrordb;host=mirrordbhost',
'Password' => 'some_password',
'User' => 'some_user'
};
Configure any additional readonly mirror databases that you want to use.
这个设置默认没有激活。
默认值:
$Self->{'Core::MirrorDB::AdditionalMirrors'}->{'2'} = {
'DSN' => 'DBI:mysql:database=mirrordb;host=mirrordbhost',
'Password' => 'some_password',
'User' => 'some_user'
};
Configure any additional readonly mirror databases that you want to use.
这个设置默认没有激活。
默认值:
$Self->{'Core::MirrorDB::AdditionalMirrors'}->{'3'} = {
'DSN' => 'DBI:mysql:database=mirrordb;host=mirrordbhost',
'Password' => 'some_password',
'User' => 'some_user'
};
Configure any additional readonly mirror databases that you want to use.
这个设置默认没有激活。
默认值:
$Self->{'Core::MirrorDB::AdditionalMirrors'}->{'4'} = {
'DSN' => 'DBI:mysql:database=mirrordb;host=mirrordbhost',
'Password' => 'some_password',
'User' => 'some_user'
};
Configure any additional readonly mirror databases that you want to use.
这个设置默认没有激活。
默认值:
$Self->{'Core::MirrorDB::AdditionalMirrors'}->{'5'} = {
'DSN' => 'DBI:mysql:database=mirrordb;host=mirrordbhost',
'Password' => 'some_password',
'User' => 'some_user'
};
Framework → Core::OTRSBusiness
Specify the channel to be used to fetch OTRS Business Solution™ updates. Warning: Development releases might not be complete, your system might experience unrecoverable errors and on extreme cases could become unresponsive!
不能使这个设置失效。
默认值:
$Self->{'OTRSBusiness::ReleaseChannel'} = '1';
Framework → Core::PDF
Specifies the path of the file for the logo in the page header (gif|jpg|png, 700 x 100 pixel).
不能使这个设置失效。
默认值:
$Self->{'PDF::LogoFile'} = '<OTRS_CONFIG_Home>/var/logo-otrs.png';
Defines the standard size of PDF pages.
不能使这个设置失效。
默认值:
$Self->{'PDF::PageSize'} = 'a4';
Defines the maximum number of pages per PDF file.
不能使这个设置失效。
默认值:
$Self->{'PDF::MaxPages'} = '100';
Defines the path and TTF-File to handle proportional font in PDF documents.
不能使这个设置失效。
默认值:
$Self->{'PDF::TTFontFile'}->{'Proportional'} = 'DejaVuSans.ttf';
Defines the path and TTF-File to handle bold proportional font in PDF documents.
不能使这个设置失效。
默认值:
$Self->{'PDF::TTFontFile'}->{'ProportionalBold'} = 'DejaVuSans-Bold.ttf';
Defines the path and TTF-File to handle italic proportional font in PDF documents.
不能使这个设置失效。
默认值:
$Self->{'PDF::TTFontFile'}->{'ProportionalItalic'} = 'DejaVuSans-Oblique.ttf';
Defines the path and TTF-File to handle bold italic proportional font in PDF documents.
不能使这个设置失效。
默认值:
$Self->{'PDF::TTFontFile'}->{'ProportionalBoldItalic'} = 'DejaVuSans-BoldOblique.ttf';
Defines the path and TTF-File to handle monospaced font in PDF documents.
不能使这个设置失效。
默认值:
$Self->{'PDF::TTFontFile'}->{'Monospaced'} = 'DejaVuSansMono.ttf';
Defines the path and TTF-File to handle bold monospaced font in PDF documents.
不能使这个设置失效。
默认值:
$Self->{'PDF::TTFontFile'}->{'MonospacedBold'} = 'DejaVuSansMono-Bold.ttf';
Defines the path and TTF-File to handle italic monospaced font in PDF documents.
不能使这个设置失效。
默认值:
$Self->{'PDF::TTFontFile'}->{'MonospacedItalic'} = 'DejaVuSansMono-Oblique.ttf';
Defines the path and TTF-File to handle bold italic monospaced font in PDF documents.
不能使这个设置失效。
默认值:
$Self->{'PDF::TTFontFile'}->{'MonospacedBoldItalic'} = 'DejaVuSansMono-BoldOblique.ttf';
Framework → Core::Package
Enables file upload in the package manager frontend.
不能使这个设置失效。
默认值:
$Self->{'Package::FileUpload'} = '1';
Defines the location to get online repository list for additional packages. The first available result will be used.
默认值:
$Self->{'Package::RepositoryRoot'} = [
'https://ftp.otrs.org/pub/otrs/misc/packages/repository.xml'
];
Defines the list of online repositories. Another installations can be used as repository, for example: Key="http://example.com/otrs/public.pl?Action=PublicRepository;File=" and Content="Some Name".
这个设置默认没有激活。
默认值:
$Self->{'Package::RepositoryList'} = {
'ftp://ftp.example.com/pub/otrs/misc/packages/' => '[Example] ftp://ftp.example.com/'
};
Defines the IP regular expression for accessing the local repository. You need to enable this to have access to your local repository and the package::RepositoryList is required on the remote host.
这个设置默认没有激活。
默认值:
$Self->{'Package::RepositoryAccessRegExp'} = '127\\.0\\.0\\.1';
Sets the timeout (in seconds) for package downloads. Overwrites "WebUserAgent::Timeout".
不能使这个设置失效。
默认值:
$Self->{'Package::Timeout'} = '120';
Fetches packages via proxy. Overwrites "WebUserAgent::Proxy".
这个设置默认没有激活。
默认值:
$Self->{'Package::Proxy'} = 'http://proxy.sn.no:8001/';
If this setting is active, local modifications will not be highlighted as errors in the package manager and support data collector.
这个设置默认没有激活。
默认值:
$Self->{'Package::AllowLocalModifications'} = '0';
Toggles display of OTRS FeatureAddons list in PackageManager.
默认值:
$Self->{'Package::ShowFeatureAddons'} = '1';
Package event module file a scheduler task for update registration.
默认值:
$Self->{'Package::EventModulePost'}->{'99-SupportDataSend'} = {
'Event' => '(PackageInstall|PackageReinstall|PackageUpgrade|PackageUninstall)',
'Module' => 'Kernel::System::Package::Event::SupportDataSend',
'Transaction' => '1'
};
Framework → Core::PerformanceLog
Enables performance log (to log the page response time). It will affect the system performance. Frontend::Module###AdminPerformanceLog must be enabled.
默认值:
$Self->{'PerformanceLog'} = '0';
Specifies the path of the file for the performance log.
不能使这个设置失效。
默认值:
$Self->{'PerformanceLog::File'} = '<OTRS_CONFIG_Home>/var/log/Performance.log';
Defines the maximum size (in MB) of the log file.
不能使这个设置失效。
默认值:
$Self->{'PerformanceLog::FileMax'} = '25';
Framework → Core::ReferenceData
This setting allows you to override the built-in country list with your own list of countries. This is particularly handy if you just want to use a small select group of countries.
这个设置默认没有激活。
默认值:
$Self->{'ReferenceData::OwnCountryList'} = {
'AT' => 'Austria',
'CH' => 'Switzerland',
'DE' => 'Germany'
};
Framework → Core::SOAP
Defines the username to access the SOAP handle (bin/cgi-bin/rpc.pl).
这个设置默认没有激活。
默认值:
$Self->{'SOAP::User'} = 'some_user';
Defines the password to access the SOAP handle (bin/cgi-bin/rpc.pl).
这个设置默认没有激活。
默认值:
$Self->{'SOAP::Password'} = 'some_pass';
Enable keep-alive connection header for SOAP responses.
不能使这个设置失效。
默认值:
$Self->{'SOAP::Keep-Alive'} = '0';
Framework → Core::Sendmail
Defines the module to send emails. "Sendmail" directly uses the sendmail binary of your operating system. Any of the "SMTP" mechanisms use a specified (external) mailserver. "DoNotSendEmail" doesn't send emails and it is useful for test systems.
不能使这个设置失效。
默认值:
$Self->{'SendmailModule'} = 'Kernel::System::Email::Sendmail';
If "Sendmail" was selected as SendmailModule, the location of the sendmail binary and the needed options must be specified.
不能使这个设置失效。
默认值:
$Self->{'SendmailModule::CMD'} = '/usr/sbin/sendmail -i -f';
If any of the "SMTP" mechanisms was selected as SendmailModule, the mailhost that sends out the mails must be specified.
不能使这个设置失效。
默认值:
$Self->{'SendmailModule::Host'} = 'mail.example.com';
If any of the "SMTP" mechanisms was selected as SendmailModule, the port where your mailserver is listening for incoming connections must be specified.
这个设置默认没有激活。
默认值:
$Self->{'SendmailModule::Port'} = '25';
If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, an username must be specified.
这个设置默认没有激活。
默认值:
$Self->{'SendmailModule::AuthUser'} = 'MailserverLogin';
If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, a password must be specified.
这个设置默认没有激活。
默认值:
$Self->{'SendmailModule::AuthPassword'} = 'MailserverPassword';
Sends all outgoing email via bcc to the specified address. Please use this only for backup reasons.
默认值:
$Self->{'SendmailBcc'} = '';
If set, this address is used as envelope sender in outgoing messages (not notifications - see below). If no address is specified, the envelope sender is equal to queue e-mail address.
这个设置默认没有激活。
默认值:
$Self->{'SendmailEnvelopeFrom'} = '';
If set, this address is used as envelope sender header in outgoing notifications. If no address is specified, the envelope sender header is empty (unless SendmailNotificationEnvelopeFrom::FallbackToEmailFrom is set).
这个设置默认没有激活。
默认值:
$Self->{'SendmailNotificationEnvelopeFrom'} = '';
If no SendmailNotificationEnvelopeFrom is specified, this setting makes it possible to use the email's from address instead of an empty envelope sender (required in certain mail server configurations).
这个设置默认没有激活。
默认值:
$Self->{'SendmailNotificationEnvelopeFrom::FallbackToEmailFrom'} = '0';
Forces encoding of outgoing emails (7bit|8bit|quoted-printable|base64).
这个设置默认没有激活。
默认值:
$Self->{'SendmailEncodingForce'} = 'base64';
Framework → Core::Session
Defines the module used to store the session data. With "DB" the frontend server can be splitted from the db server. "FS" is faster.
不能使这个设置失效。
默认值:
$Self->{'SessionModule'} = 'Kernel::System::AuthSession::DB';
Defines the name of the session key. E.g. Session, SessionID or OTRS.
不能使这个设置失效。
默认值:
$Self->{'SessionName'} = 'OTRSAgentInterface';
Defines the name of the key for customer sessions.
不能使这个设置失效。
默认值:
$Self->{'CustomerPanelSessionName'} = 'OTRSCustomerInterface';
Turns on the remote ip address check. It should be set to "No" if the application is used, for example, via a proxy farm or a dialup connection, because the remote ip address is mostly different for the requests.
不能使这个设置失效。
默认值:
$Self->{'SessionCheckRemoteIP'} = '1';
Deletes a session if the session id is used with an invalid remote IP address.
不能使这个设置失效。
默认值:
$Self->{'SessionDeleteIfNotRemoteID'} = '1';
Defines the maximal valid time (in seconds) for a session id.
不能使这个设置失效。
默认值:
$Self->{'SessionMaxTime'} = '57600';
Sets the inactivity time (in seconds) to pass before a session is killed and a user is logged out.
不能使这个设置失效。
默认值:
$Self->{'SessionMaxIdleTime'} = '7200';
DEPRECATED: This config setting will be removed in further versions of OTRS. Sets the time (in seconds) a user is marked as active (minimum active time is 300 seconds).
不能使这个设置失效。
默认值:
$Self->{'SessionActiveTime'} = '600';
Deletes requested sessions if they have timed out.
不能使这个设置失效。
默认值:
$Self->{'SessionDeleteIfTimeToOld'} = '1';
Makes the session management use html cookies. If html cookies are disabled or if the client browser disabled html cookies, then the system will work as usual and append the session id to the links.
不能使这个设置失效。
默认值:
$Self->{'SessionUseCookie'} = '1';
Stores cookies after the browser has been closed.
不能使这个设置失效。
默认值:
$Self->{'SessionUseCookieAfterBrowserClose'} = '0';
Protection against CSRF (Cross Site Request Forgery) exploits (for more info see http://en.wikipedia.org/wiki/Cross-site_request_forgery).
不能使这个设置失效。
默认值:
$Self->{'SessionCSRFProtection'} = '1';
Sets the maximum number of active agents within the timespan defined in SessionMaxIdleTime before a prior warning will be visible for the logged in agents.
这个设置默认没有激活。
默认值:
$Self->{'AgentSessionLimitPriorWarning'} = '90';
Sets the maximum number of active agents within the timespan defined in SessionMaxIdleTime.
默认值:
$Self->{'AgentSessionLimit'} = '100';
Sets the maximum number of active sessions per agent within the timespan defined in SessionMaxIdleTime.
默认值:
$Self->{'AgentSessionPerUserLimit'} = '20';
Sets the maximum number of active customers within the timespan defined in SessionMaxIdleTime.
默认值:
$Self->{'CustomerSessionLimit'} = '100';
Sets the maximum number of active sessions per customers within the timespan defined in SessionMaxIdleTime.
默认值:
$Self->{'CustomerSessionPerUserLimit'} = '20';
If "FS" was selected for SessionModule, a directory where the session data will be stored must be specified.
不能使这个设置失效。
默认值:
$Self->{'SessionDir'} = '<OTRS_CONFIG_Home>/var/sessions';
If "DB" was selected for SessionModule, a table in database where session data will be stored must be specified.
不能使这个设置失效。
默认值:
$Self->{'SessionTable'} = 'sessions';
Framework → Core::SpellChecker
Enables spell checker support.
不能使这个设置失效。
默认值:
$Self->{'SpellChecker'} = '0';
Install ispell or aspell on the system, if you want to use a spell checker. Please specify the path to the aspell or ispell binary on your operating system.
不能使这个设置失效。
默认值:
$Self->{'SpellCheckerBin'} = '/usr/bin/ispell';
Defines the default spell checker dictionary.
不能使这个设置失效。
默认值:
$Self->{'SpellCheckerDictDefault'} = 'english';
Defines a default list of words, that are ignored by the spell checker.
不能使这个设置失效。
默认值:
$Self->{'SpellCheckerIgnore'} = [
'www',
'webmail',
'https',
'http',
'html',
'rfc'
];
Framework → Core::Stats
Sets the stats hook.
不能使这个设置失效。
默认值:
$Self->{'Stats::StatsHook'} = 'Stat#';
Start number for statistics counting. Every new stat increments this number.
不能使这个设置失效。
默认值:
$Self->{'Stats::StatsStartNumber'} = '10000';
Defines the default maximum number of X-axis attributes for the time scale.
这个设置默认没有激活。
默认值:
$Self->{'Stats::MaxXaxisAttributes'} = '1000';
Framework → Core::Time
Defines the date input format used in forms (option or input fields).
不能使这个设置失效。
默认值:
$Self->{'TimeInputFormat'} = 'Option';
Shows time in long format (days, hours, minutes), if set to "Yes"; or in short format (days, hours), if set to "No".
不能使这个设置失效。
默认值:
$Self->{'TimeShowAlwaysLong'} = '0';
Sets the system time zone (required a system with UTC as system time). Otherwise this is a diff time to the local time.
这个设置默认没有激活。
默认值:
$Self->{'TimeZone'} = '+0';
Sets the user time zone per user (required a system with UTC as system time and UTC under TimeZone). Otherwise this is a diff time to the local time.
默认值:
$Self->{'TimeZoneUser'} = '0';
Sets the user time zone per user based on java script / browser time zone offset feature at login time.
默认值:
$Self->{'TimeZoneUserBrowserAutoOffset'} = '1';
Maximum Number of a calendar shown in a dropdown.
这个设置默认没有激活。
默认值:
$Self->{'MaximumCalendarNumber'} = '50';
Define the start day of the week for the date picker.
不能使这个设置失效。
默认值:
$Self->{'CalendarWeekDayStart'} = '1';
Adds the permanent vacation days. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
不能使这个设置失效。
默认值:
$Self->{'TimeVacationDays'} = {
'1' => {
'1' => 'New Year\'s Day'
},
'12' => {
'24' => 'Christmas Eve',
'25' => 'First Christmas Day',
'26' => 'Second Christmas Day',
'31' => 'New Year\'s Eve'
},
'5' => {
'1' => 'International Workers\' Day'
}
};
Adds the one time vacation days. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
不能使这个设置失效。
默认值:
$Self->{'TimeVacationDaysOneTime'} = {
'2004' => {
'1' => {
'1' => 'test'
}
}
};
Defines the hours and week days to count the working time.
不能使这个设置失效。
默认值:
$Self->{'TimeWorkingHours'} = {
'Fri' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Mon' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Sat' => [],
'Sun' => [],
'Thu' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Tue' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Wed' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
]
};
Shows time use complete description (days, hours, minutes), if set to "Yes"; or just first letter (d, h, m), if set to "No".
不能使这个设置失效。
默认值:
$Self->{'TimeShowCompleteDescription'} = '0';
Framework → Core::Time::Calendar1
Defines the name of the indicated calendar.
不能使这个设置失效。
默认值:
$Self->{'TimeZone::Calendar1Name'} = 'Calendar Name 1';
Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
不能使这个设置失效。
默认值:
$Self->{'TimeZone::Calendar1'} = '0';
Define the start day of the week for the date picker for the indicated calendar.
不能使这个设置失效。
默认值:
$Self->{'CalendarWeekDayStart::Calendar1'} = '1';
Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
不能使这个设置失效。
默认值:
$Self->{'TimeVacationDays::Calendar1'} = {
'1' => {
'1' => 'New Year\'s Day'
},
'12' => {
'24' => 'Christmas Eve',
'25' => 'First Christmas Day',
'26' => 'Second Christmas Day',
'31' => 'New Year\'s Eve'
},
'5' => {
'1' => 'International Workers\' Day'
}
};
Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
不能使这个设置失效。
默认值:
$Self->{'TimeVacationDaysOneTime::Calendar1'} = {
'2004' => {
'1' => {
'1' => 'test'
}
}
};
Defines the hours and week days of the indicated calendar, to count the working time.
不能使这个设置失效。
默认值:
$Self->{'TimeWorkingHours::Calendar1'} = {
'Fri' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Mon' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Sat' => [],
'Sun' => [],
'Thu' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Tue' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Wed' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
]
};
Framework → Core::Time::Calendar2
Defines the name of the indicated calendar.
不能使这个设置失效。
默认值:
$Self->{'TimeZone::Calendar2Name'} = 'Calendar Name 2';
Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
不能使这个设置失效。
默认值:
$Self->{'TimeZone::Calendar2'} = '0';
Define the start day of the week for the date picker for the indicated calendar.
不能使这个设置失效。
默认值:
$Self->{'CalendarWeekDayStart::Calendar2'} = '1';
Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
不能使这个设置失效。
默认值:
$Self->{'TimeVacationDays::Calendar2'} = {
'1' => {
'1' => 'New Year\'s Day'
},
'12' => {
'24' => 'Christmas Eve',
'25' => 'First Christmas Day',
'26' => 'Second Christmas Day',
'31' => 'New Year\'s Eve'
},
'5' => {
'1' => 'International Workers\' Day'
}
};
Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
不能使这个设置失效。
默认值:
$Self->{'TimeVacationDaysOneTime::Calendar2'} = {
'2004' => {
'1' => {
'1' => 'test'
}
}
};
Defines the hours and week days of the indicated calendar, to count the working time.
不能使这个设置失效。
默认值:
$Self->{'TimeWorkingHours::Calendar2'} = {
'Fri' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Mon' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Sat' => [],
'Sun' => [],
'Thu' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Tue' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Wed' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
]
};
Framework → Core::Time::Calendar3
Defines the name of the indicated calendar.
不能使这个设置失效。
默认值:
$Self->{'TimeZone::Calendar3Name'} = 'Calendar Name 3';
Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
不能使这个设置失效。
默认值:
$Self->{'TimeZone::Calendar3'} = '0';
Define the start day of the week for the date picker for the indicated calendar.
不能使这个设置失效。
默认值:
$Self->{'CalendarWeekDayStart::Calendar3'} = '1';
Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
不能使这个设置失效。
默认值:
$Self->{'TimeVacationDays::Calendar3'} = {
'1' => {
'1' => 'New Year\'s Day'
},
'12' => {
'24' => 'Christmas Eve',
'25' => 'First Christmas Day',
'26' => 'Second Christmas Day',
'31' => 'New Year\'s Eve'
},
'5' => {
'1' => 'International Workers\' Day'
}
};
Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
不能使这个设置失效。
默认值:
$Self->{'TimeVacationDaysOneTime::Calendar3'} = {
'2004' => {
'1' => {
'1' => 'test'
}
}
};
Defines the hours and week days of the indicated calendar, to count the working time.
不能使这个设置失效。
默认值:
$Self->{'TimeWorkingHours::Calendar3'} = {
'Fri' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Mon' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Sat' => [],
'Sun' => [],
'Thu' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Tue' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Wed' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
]
};
Framework → Core::Time::Calendar4
Defines the name of the indicated calendar.
不能使这个设置失效。
默认值:
$Self->{'TimeZone::Calendar4Name'} = 'Calendar Name 4';
Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
不能使这个设置失效。
默认值:
$Self->{'TimeZone::Calendar4'} = '0';
Define the start day of the week for the date picker for the indicated calendar.
不能使这个设置失效。
默认值:
$Self->{'CalendarWeekDayStart::Calendar4'} = '1';
Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
不能使这个设置失效。
默认值:
$Self->{'TimeVacationDays::Calendar4'} = {
'1' => {
'1' => 'New Year\'s Day'
},
'12' => {
'24' => 'Christmas Eve',
'25' => 'First Christmas Day',
'26' => 'Second Christmas Day',
'31' => 'New Year\'s Eve'
},
'5' => {
'1' => 'International Workers\' Day'
}
};
Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
不能使这个设置失效。
默认值:
$Self->{'TimeVacationDaysOneTime::Calendar4'} = {
'2004' => {
'1' => {
'1' => 'test'
}
}
};
Defines the hours and week days of the indicated calendar, to count the working time.
不能使这个设置失效。
默认值:
$Self->{'TimeWorkingHours::Calendar4'} = {
'Fri' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Mon' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Sat' => [],
'Sun' => [],
'Thu' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Tue' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Wed' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
]
};
Framework → Core::Time::Calendar5
Defines the name of the indicated calendar.
不能使这个设置失效。
默认值:
$Self->{'TimeZone::Calendar5Name'} = 'Calendar Name 5';
Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
不能使这个设置失效。
默认值:
$Self->{'TimeZone::Calendar5'} = '0';
Define the start day of the week for the date picker for the indicated calendar.
不能使这个设置失效。
默认值:
$Self->{'CalendarWeekDayStart::Calendar5'} = '1';
Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
不能使这个设置失效。
默认值:
$Self->{'TimeVacationDays::Calendar5'} = {
'1' => {
'1' => 'New Year\'s Day'
},
'12' => {
'24' => 'Christmas Eve',
'25' => 'First Christmas Day',
'26' => 'Second Christmas Day',
'31' => 'New Year\'s Eve'
},
'5' => {
'1' => 'International Workers\' Day'
}
};
Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
不能使这个设置失效。
默认值:
$Self->{'TimeVacationDaysOneTime::Calendar5'} = {
'2004' => {
'1' => {
'1' => 'test'
}
}
};
Defines the hours and week days of the indicated calendar, to count the working time.
不能使这个设置失效。
默认值:
$Self->{'TimeWorkingHours::Calendar5'} = {
'Fri' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Mon' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Sat' => [],
'Sun' => [],
'Thu' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Tue' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Wed' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
]
};
Framework → Core::Time::Calendar6
Defines the name of the indicated calendar.
不能使这个设置失效。
默认值:
$Self->{'TimeZone::Calendar6Name'} = 'Calendar Name 6';
Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
不能使这个设置失效。
默认值:
$Self->{'TimeZone::Calendar6'} = '0';
Define the start day of the week for the date picker for the indicated calendar.
不能使这个设置失效。
默认值:
$Self->{'CalendarWeekDayStart::Calendar6'} = '1';
Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
不能使这个设置失效。
默认值:
$Self->{'TimeVacationDays::Calendar6'} = {
'1' => {
'1' => 'New Year\'s Day'
},
'12' => {
'24' => 'Christmas Eve',
'25' => 'First Christmas Day',
'26' => 'Second Christmas Day',
'31' => 'New Year\'s Eve'
},
'5' => {
'1' => 'International Workers\' Day'
}
};
Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
不能使这个设置失效。
默认值:
$Self->{'TimeVacationDaysOneTime::Calendar6'} = {
'2004' => {
'1' => {
'1' => 'test'
}
}
};
Defines the hours and week days of the indicated calendar, to count the working time.
不能使这个设置失效。
默认值:
$Self->{'TimeWorkingHours::Calendar6'} = {
'Fri' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Mon' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Sat' => [],
'Sun' => [],
'Thu' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Tue' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Wed' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
]
};
Framework → Core::Time::Calendar7
Defines the name of the indicated calendar.
不能使这个设置失效。
默认值:
$Self->{'TimeZone::Calendar7Name'} = 'Calendar Name 7';
Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
不能使这个设置失效。
默认值:
$Self->{'TimeZone::Calendar7'} = '0';
Define the start day of the week for the date picker for the indicated calendar.
不能使这个设置失效。
默认值:
$Self->{'CalendarWeekDayStart::Calendar7'} = '1';
Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
不能使这个设置失效。
默认值:
$Self->{'TimeVacationDays::Calendar7'} = {
'1' => {
'1' => 'New Year\'s Day'
},
'12' => {
'24' => 'Christmas Eve',
'25' => 'First Christmas Day',
'26' => 'Second Christmas Day',
'31' => 'New Year\'s Eve'
},
'5' => {
'1' => 'International Workers\' Day'
}
};
Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
不能使这个设置失效。
默认值:
$Self->{'TimeVacationDaysOneTime::Calendar7'} = {
'2004' => {
'1' => {
'1' => 'test'
}
}
};
Defines the hours and week days of the indicated calendar, to count the working time.
不能使这个设置失效。
默认值:
$Self->{'TimeWorkingHours::Calendar7'} = {
'Fri' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Mon' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Sat' => [],
'Sun' => [],
'Thu' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Tue' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Wed' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
]
};
Framework → Core::Time::Calendar8
Defines the name of the indicated calendar.
不能使这个设置失效。
默认值:
$Self->{'TimeZone::Calendar8Name'} = 'Calendar Name 8';
Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
不能使这个设置失效。
默认值:
$Self->{'TimeZone::Calendar8'} = '0';
Define the start day of the week for the date picker for the indicated calendar.
不能使这个设置失效。
默认值:
$Self->{'CalendarWeekDayStart::Calendar8'} = '1';
Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
不能使这个设置失效。
默认值:
$Self->{'TimeVacationDays::Calendar8'} = {
'1' => {
'1' => 'New Year\'s Day'
},
'12' => {
'24' => 'Christmas Eve',
'25' => 'First Christmas Day',
'26' => 'Second Christmas Day',
'31' => 'New Year\'s Eve'
},
'5' => {
'1' => 'International Workers\' Day'
}
};
Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
不能使这个设置失效。
默认值:
$Self->{'TimeVacationDaysOneTime::Calendar8'} = {
'2004' => {
'1' => {
'1' => 'test'
}
}
};
Defines the hours and week days of the indicated calendar, to count the working time.
不能使这个设置失效。
默认值:
$Self->{'TimeWorkingHours::Calendar8'} = {
'Fri' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Mon' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Sat' => [],
'Sun' => [],
'Thu' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Tue' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Wed' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
]
};
Framework → Core::Time::Calendar9
Defines the name of the indicated calendar.
不能使这个设置失效。
默认值:
$Self->{'TimeZone::Calendar9Name'} = 'Calendar Name 9';
Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
不能使这个设置失效。
默认值:
$Self->{'TimeZone::Calendar9'} = '0';
Define the start day of the week for the date picker for the indicated calendar.
不能使这个设置失效。
默认值:
$Self->{'CalendarWeekDayStart::Calendar9'} = '1';
Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
不能使这个设置失效。
默认值:
$Self->{'TimeVacationDays::Calendar9'} = {
'1' => {
'1' => 'New Year\'s Day'
},
'12' => {
'24' => 'Christmas Eve',
'25' => 'First Christmas Day',
'26' => 'Second Christmas Day',
'31' => 'New Year\'s Eve'
},
'5' => {
'1' => 'International Workers\' Day'
}
};
Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
不能使这个设置失效。
默认值:
$Self->{'TimeVacationDaysOneTime::Calendar9'} = {
'2004' => {
'1' => {
'1' => 'test'
}
}
};
Defines the hours and week days of the indicated calendar, to count the working time.
不能使这个设置失效。
默认值:
$Self->{'TimeWorkingHours::Calendar9'} = {
'Fri' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Mon' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Sat' => [],
'Sun' => [],
'Thu' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Tue' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
],
'Wed' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17',
'18',
'19',
'20'
]
};
Framework → Core::Web
Defines the URL base path of icons, CSS and Java Script.
不能使这个设置失效。
默认值:
$Self->{'Frontend::WebPath'} = '/otrs-web/';
Defines the URL image path of icons for navigation.
不能使这个设置失效。
默认值:
$Self->{'Frontend::ImagePath'} = '<OTRS_CONFIG_Frontend::WebPath>skins/Agent/default/img/';
Defines the URL CSS path.
不能使这个设置失效。
默认值:
$Self->{'Frontend::CSSPath'} = '<OTRS_CONFIG_Frontend::WebPath>css/';
Defines the URL java script path.
不能使这个设置失效。
默认值:
$Self->{'Frontend::JavaScriptPath'} = '<OTRS_CONFIG_Frontend::WebPath>js/';
Uses richtext for viewing and editing: articles, salutations, signatures, standard templates, auto responses and notifications.
不能使这个设置失效。
默认值:
$Self->{'Frontend::RichText'} = '1';
Defines the URL rich text editor path.
不能使这个设置失效。
默认值:
$Self->{'Frontend::RichTextPath'} = '<OTRS_CONFIG_Frontend::WebPath>js/thirdparty/ckeditor-4.5.6/';
Defines the width for the rich text editor component. Enter number (pixels) or percent value (relative).
不能使这个设置失效。
默认值:
$Self->{'Frontend::RichTextWidth'} = '620';
Defines the height for the rich text editor component. Enter number (pixels) or percent value (relative).
不能使这个设置失效。
默认值:
$Self->{'Frontend::RichTextHeight'} = '320';
Defines the default CSS used in rich text editors.
不能使这个设置失效。
默认值:
$Self->{'Frontend::RichText::DefaultCSS'} = 'font-family:Geneva,Helvetica,Arial,sans-serif; font-size: 12px;';
Defines if the enhanced mode should be used (enables use of table, replace, subscript, superscript, paste from word, etc.).
不能使这个设置失效。
默认值:
$Self->{'Frontend::RichText::EnhancedMode'} = '0';
Defines if the enhanced mode should be used (enables use of table, replace, subscript, superscript, paste from word, etc.) in customer interface.
不能使这个设置失效。
默认值:
$Self->{'Frontend::RichText::EnhancedMode::Customer'} = '0';
Disable restricted security for IFrames in IE. May be required for SSO to work in IE.
默认值:
$Self->{'DisableMSIFrameSecurityRestricted'} = '0';
Disable HTTP header "X-Frame-Options: SAMEORIGIN" to allow OTRS to be included as an IFrame in other websites. Disabling this HTTP header can be a security issue! Only disable it, if you know what you are doing!
默认值:
$Self->{'DisableIFrameOriginRestricted'} = '0';
Disable HTTP header "Content-Security-Policy" to allow loading of external script contents. Disabling this HTTP header can be a security issue! Only disable it, if you know what you are doing!
默认值:
$Self->{'DisableContentSecurityPolicy'} = '0';
Automated line break in text messages after x number of chars.
不能使这个设置失效。
默认值:
$Self->{'DefaultViewNewLine'} = '90';
Sets the number of lines that are displayed in text messages (e.g. ticket lines in the QueueZoom).
不能使这个设置失效。
默认值:
$Self->{'DefaultViewLines'} = '6000';
Turns on the animations used in the GUI. If you have problems with these animations (e.g. performance issues), you can turn them off here.
不能使这个设置失效。
默认值:
$Self->{'Frontend::AnimationEnabled'} = '1';
Turns on drag and drop for the main navigation.
不能使这个设置失效。
默认值:
$Self->{'Frontend::MenuDragDropEnabled'} = '1';
Allows choosing between showing the attachments of a ticket in the browser (inline) or just make them downloadable (attachment).
不能使这个设置失效。
默认值:
$Self->{'AttachmentDownloadType'} = 'attachment';
Defines the maximal size (in bytes) for file uploads via the browser. Warning: Setting this option to a value which is too low could cause many masks in your OTRS instance to stop working (probably any mask which takes input from the user).
不能使这个设置失效。
默认值:
$Self->{'WebMaxFileUpload'} = '24000000';
Selects the module to handle uploads via the web interface. "DB" stores all uploads in the database, "FS" uses the file system.
不能使这个设置失效。
默认值:
$Self->{'WebUploadCacheModule'} = 'Kernel::System::Web::UploadCache::DB';
Defines the filter that processes the text in the articles, in order to highlight URLs.
默认值:
$Self->{'Frontend::Output::FilterText'}->{'AAAURL'} = {
'Module' => 'Kernel::Output::HTML::FilterText::URL',
'Templates' => {
'AgentTicketZoom' => '1'
}
};
Activates the available themes on the system. Value 1 means active, 0 means inactive.
默认值:
$Self->{'Frontend::Themes'} = {
'Lite' => '0',
'Standard' => '1'
};
Defines a filter to process the text in the articles, in order to highlight predefined keywords.
这个设置默认没有激活。
默认值:
$Self->{'Frontend::Output::FilterText'}->{'OutputFilterTextAutoLink'} = {
'Module' => 'Kernel::Output::HTML::FilterText::AutoLink',
'Templates' => {
'AgentTicketZoom' => '1'
}
};
Defines a filter for html output to add links behind CVE numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.
这个设置默认没有激活。
默认值:
$Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'CVE'} = {
'RegExp' => [
'(CVE|CAN)\\-(\\d{3,4})\\-(\\d{2,})'
],
'Templates' => {
'AgentTicketZoom' => '1'
},
'URL1' => {
'Description' => 'Mitre',
'Image' => 'http://cve.mitre.org/favicon.ico',
'Target' => '_blank',
'URL' => 'http://cve.mitre.org/cgi-bin/cvename.cgi?name=<MATCH1>-<MATCH2>-<MATCH3>'
},
'URL2' => {
'Description' => 'Google',
'Image' => 'http://www.google.de/favicon.ico',
'Target' => '_blank',
'URL' => 'http://google.com/search?q=<MATCH1>-<MATCH2>-<MATCH3>'
},
'URL3' => {
'Description' => 'US-CERT NVD',
'Image' => 'http://nvd.nist.gov/favicon.ico',
'Target' => '_blank',
'URL' => 'http://nvd.nist.gov/nvd.cfm?cvename=<MATCH1>-<MATCH2>-<MATCH3>'
}
};
Defines a filter for html output to add links behind bugtraq numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.
这个设置默认没有激活。
默认值:
$Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'Bugtraq'} = {
'RegExp' => [
'Bugtraq[\\s\\w\\t]*?ID[\\s\\w\\t]*?:[\\s\\w\\t]*?(\\d{2,8})',
'Bugtraq[\\s\\w\\t]*?ID[\\s\\w\\t]*?(\\d{2,8})',
'Bugtraq[\\s\\w\\t]*?:[\\s\\w\\t]*?(\\d{2,8})',
'Bugtraq[\\s\\w\\t]*?(\\d{2,8})',
'BID[\\s\\w\\t]*?:[\\s\\w\\t]*?(\\d{2,8})',
'BID[\\s\\w\\t]*?(\\d{2,8})'
],
'Templates' => {
'AgentTicketZoom' => '1'
},
'URL1' => {
'Description' => 'Security Focus',
'Image' => 'http://www.securityfocus.com/favicon.ico',
'Target' => '_blank',
'URL' => 'http://www.securityfocus.com/bid/<MATCH1>/info'
},
'URL2' => {
'Description' => 'Google',
'Image' => 'http://www.google.de/favicon.ico',
'Target' => '_blank',
'URL' => 'http://google.com/search?q=<MATCH>'
}
};
Defines a filter for html output to add links behind MSBulletin numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.
这个设置默认没有激活。
默认值:
$Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'MSBulletins'} = {
'RegExp' => [
'MS[^A-Za-z]{0,5}(\\d\\d).?(\\d{2,4})'
],
'Templates' => {
'AgentTicketZoom' => '1'
},
'URL1' => {
'Description' => 'Microsoft Technet',
'Image' => 'http://www.microsoft.com/favicon.ico',
'Target' => '_blank',
'URL' => 'http://www.microsoft.com/technet/security/bulletin/MS<MATCH1>-<MATCH2>.mspx'
},
'URL2' => {
'Description' => 'Google',
'Image' => 'http://www.google.de/favicon.ico',
'Target' => '_blank',
'URL' => 'http://google.com/search?q=MS<MATCH1>-<MATCH2>'
}
};
Define a filter for html output to add links behind a defined string. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.
这个设置默认没有激活。
默认值:
$Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'Setting1'} = {
'RegExp' => [
'RegExp'
],
'Templates' => {
'AgentTicketZoom' => '1'
},
'URL1' => {
'Description' => 'Description',
'Image' => 'right-small.png',
'Target' => '_blank',
'URL' => 'URL'
},
'URL2' => {
'Description' => 'Description',
'Image' => 'Image',
'Target' => '_blank',
'URL' => 'URL'
}
};
Defines a filter for html output to add links behind a defined string. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.
这个设置默认没有激活。
默认值:
$Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'Setting2'} = {
'RegExp' => [
'RegExp'
],
'Templates' => {
'AgentTicketZoom' => '1'
},
'URL1' => {
'Description' => 'Description',
'Image' => 'right-small.png',
'Target' => '_blank',
'URL' => 'URL'
},
'URL2' => {
'Description' => 'Description',
'Image' => 'Image',
'Target' => '_blank',
'URL' => 'URL'
},
'URL3' => {
'Description' => 'Description',
'Image' => 'Image',
'Target' => '_blank',
'URL' => 'URL'
}
};
If enabled, OTRS will deliver all CSS files in minified form. WARNING: If you turn this off, there will likely be problems in IE 7, because it cannot load more than 32 CSS files.
不能使这个设置失效。
默认值:
$Self->{'Loader::Enabled::CSS'} = '1';
If enabled, OTRS will deliver all JavaScript files in minified form.
不能使这个设置失效。
默认值:
$Self->{'Loader::Enabled::JS'} = '1';
List of CSS files to always be loaded for the agent interface.
不能使这个设置失效。
默认值:
$Self->{'Loader::Agent::CommonCSS'}->{'000-Framework'} = [
'Core.Reset.css',
'Core.Default.css',
'Core.Header.css',
'Core.OverviewControl.css',
'Core.OverviewSmall.css',
'Core.OverviewMedium.css',
'Core.OverviewLarge.css',
'Core.Footer.css',
'Core.PageLayout.css',
'Core.Form.css',
'Core.Table.css',
'Core.Widget.css',
'Core.WidgetMenu.css',
'Core.TicketDetail.css',
'Core.Tooltip.css',
'Core.Dialog.css',
'Core.InputFields.css',
'Core.Print.css',
'thirdparty/fontawesome/font-awesome.css'
];
List of responsive CSS files to always be loaded for the agent interface.
不能使这个设置失效。
默认值:
$Self->{'Loader::Agent::ResponsiveCSS'}->{'000-Framework'} = [
'Core.Responsive.css'
];
List of JS files to always be loaded for the agent interface.
不能使这个设置失效。
默认值:
$Self->{'Loader::Agent::CommonJS'}->{'000-Framework'} = [
'thirdparty/jquery-2.1.4/jquery.js',
'thirdparty/jquery-browser-detection/jquery-browser-detection.js',
'thirdparty/jquery-ui-1.11.4/jquery-ui.js',
'thirdparty/jquery-ui-touch-punch-0.2.3/jquery.ui.touch-punch.js',
'thirdparty/jquery-validate-1.14.0/jquery.validate.js',
'thirdparty/stacktrace-0.6.4/stacktrace.js',
'thirdparty/jquery-pubsub/pubsub.js',
'thirdparty/jquery-jstree-3.1.1/jquery.jstree.js',
'Core.JavaScriptEnhancements.js',
'Core.Debug.js',
'Core.Exception.js',
'Core.Data.js',
'Core.Config.js',
'Core.JSON.js',
'Core.App.js',
'Core.App.Responsive.js',
'Core.AJAX.js',
'Core.UI.js',
'Core.UI.InputFields.js',
'Core.UI.Accordion.js',
'Core.UI.Datepicker.js',
'Core.UI.DnD.js',
'Core.UI.Floater.js',
'Core.UI.Resizable.js',
'Core.UI.Table.js',
'Core.UI.Accessibility.js',
'Core.UI.RichTextEditor.js',
'Core.UI.Dialog.js',
'Core.UI.ActionRow.js',
'Core.UI.Popup.js',
'Core.UI.TreeSelection.js',
'Core.UI.Autocomplete.js',
'Core.Form.js',
'Core.Form.ErrorTooltips.js',
'Core.Form.Validate.js',
'Core.Agent.js',
'Core.Agent.Search.js',
'Core.Agent.CustomerInformationCenterSearch.js',
'Core.UI.Notification.js',
'Core.Agent.Responsive.js'
];
List of JS files to always be loaded for the agent interface.
这个设置默认没有激活。
默认值:
$Self->{'Loader::Agent::CommonJS'}->{'001-JQueryMigrate'} = [
'thirdparty/jquery-migrate-1.2.1/jquery-migrate.js'
];
List of CSS files to always be loaded for the customer interface.
不能使这个设置失效。
默认值:
$Self->{'Loader::Customer::CommonCSS'}->{'000-Framework'} = [
'Core.Reset.css',
'Core.Default.css',
'Core.Form.css',
'Core.Dialog.css',
'Core.Tooltip.css',
'Core.Login.css',
'Core.Control.css',
'Core.Table.css',
'Core.TicketZoom.css',
'Core.InputFields.css',
'Core.Print.css',
'thirdparty/fontawesome/font-awesome.css'
];
List of responsive CSS files to always be loaded for the customer interface.
不能使这个设置失效。
默认值:
$Self->{'Loader::Customer::ResponsiveCSS'}->{'000-Framework'} = [
'Core.Responsive.css'
];
List of JS files to always be loaded for the customer interface.
不能使这个设置失效。
默认值:
$Self->{'Loader::Customer::CommonJS'}->{'000-Framework'} = [
'thirdparty/jquery-2.1.4/jquery.js',
'thirdparty/jquery-browser-detection/jquery-browser-detection.js',
'thirdparty/jquery-validate-1.14.0/jquery.validate.js',
'thirdparty/jquery-ui-1.11.4/jquery-ui.js',
'thirdparty/stacktrace-0.6.4/stacktrace.js',
'thirdparty/jquery-pubsub/pubsub.js',
'thirdparty/jquery-jstree-3.1.1/jquery.jstree.js',
'Core.Debug.js',
'Core.Exception.js',
'Core.Data.js',
'Core.JSON.js',
'Core.JavaScriptEnhancements.js',
'Core.Config.js',
'Core.App.js',
'Core.App.Responsive.js',
'Core.AJAX.js',
'Core.UI.js',
'Core.UI.InputFields.js',
'Core.UI.Accessibility.js',
'Core.UI.Dialog.js',
'Core.UI.Floater.js',
'Core.UI.RichTextEditor.js',
'Core.UI.Datepicker.js',
'Core.UI.Popup.js',
'Core.UI.TreeSelection.js',
'Core.UI.Autocomplete.js',
'Core.Form.js',
'Core.Form.ErrorTooltips.js',
'Core.Form.Validate.js',
'Core.Customer.js',
'Core.Customer.Responsive.js'
];
List of JS files to always be loaded for the agent interface.
这个设置默认没有激活。
默认值:
$Self->{'Loader::Customer::CommonJS'}->{'001-JQueryMigrate'} = [
'thirdparty/jquery-migrate-1.2.1/jquery-migrate.js'
];
Framework → Core::WebUserAgent
Sets the timeout (in seconds) for http/ftp downloads.
不能使这个设置失效。
默认值:
$Self->{'WebUserAgent::Timeout'} = '15';
Defines the connections for http/ftp, via a proxy.
这个设置默认没有激活。
默认值:
$Self->{'WebUserAgent::Proxy'} = 'http://proxy.sn.no:8001/';
Turns off SSL certificate validation, for example if you use a transparent HTTPS proxy. Use at your own risk!
不能使这个设置失效。
默认值:
$Self->{'WebUserAgent::DisableSSLVerification'} = '0';
Framework → Crypt::PGP
Enables PGP support. When PGP support is enabled for signing and encrypting mail, it is HIGHLY recommended that the web server runs as the OTRS user. Otherwise, there will be problems with the privileges when accessing .gnupg folder.
不能使这个设置失效。
默认值:
$Self->{'PGP'} = '0';
Defines the path to PGP binary.
不能使这个设置失效。
默认值:
$Self->{'PGP::Bin'} = '/usr/bin/gpg';
Sets the options for PGP binary.
不能使这个设置失效。
默认值:
$Self->{'PGP::Options'} = '--homedir /opt/otrs/.gnupg/ --batch --no-tty --yes';
Sets the password for private PGP key.
不能使这个设置失效。
默认值:
$Self->{'PGP::Key::Password'} = {
'488A0B8F' => 'SomePassword',
'D2DF79FA' => 'SomePassword'
};
Set this to yes if you trust in all your public and private pgp keys, even if they are not certified with a trusted signature.
默认值:
$Self->{'PGP::TrustedNetwork'} = '0';
Configure your own log text for PGP.
不能使这个设置失效。
默认值:
$Self->{'PGP::Log'} = {
'BADSIG' => 'The PGP signature with the keyid has not been verified successfully.',
'ERRSIG' => 'It was not possible to check the PGP signature, this may be caused by a missing public key or an unsupported algorithm.',
'EXPKEYSIG' => 'The PGP signature was made by an expired key.',
'GOODSIG' => 'Good PGP signature.',
'KEYREVOKED' => 'The PGP signature was made by a revoked key, this could mean that the signature is forged.',
'NODATA' => 'No valid OpenPGP data found.',
'NO_PUBKEY' => 'No public key found.',
'REVKEYSIG' => 'The PGP signature was made by a revoked key, this could mean that the signature is forged.',
'SIGEXPIRED' => 'The PGP signature is expired.',
'SIG_ID' => 'Signature data.',
'TRUST_UNDEFINED' => 'This key is not certified with a trusted signature!.',
'VALIDSIG' => 'The PGP signature with the keyid is good.'
};
If this option is disabled, articles will not automatically be decrypted and stored in the database. Please note that this also means no decryption will take place and the articles will be shown in ticket zoom in their original (encrypted) form.
不能使这个设置失效。
默认值:
$Self->{'PGP::StoreDecryptedData'} = '1';
Framework → Crypt::SMIME
Enables S/MIME support.
不能使这个设置失效。
默认值:
$Self->{'SMIME'} = '0';
Defines the path to open ssl binary. It may need a HOME env ($ENV{HOME} = '/var/lib/wwwrun';).
不能使这个设置失效。
默认值:
$Self->{'SMIME::Bin'} = '/usr/bin/openssl';
Specifies the directory where SSL certificates are stored.
不能使这个设置失效。
默认值:
$Self->{'SMIME::CertPath'} = '/etc/ssl/certs';
Specifies the directory where private SSL certificates are stored.
不能使这个设置失效。
默认值:
$Self->{'SMIME::PrivatePath'} = '/etc/ssl/private';
Cache time in seconds for the SSL certificate attributes.
不能使这个设置失效。
默认值:
$Self->{'SMIME::CacheTTL'} = '86400';
If this option is disabled, articles will not automatically be decrypted and stored in the database. Please note that this also means no decryption will take place and the articles will be shown in ticket zoom in their original (encrypted) form.
不能使这个设置失效。
默认值:
$Self->{'SMIME::StoreDecryptedData'} = '1';
Enables fetch S/MIME from CustomerUser backend support.
不能使这个设置失效。
默认值:
$Self->{'SMIME::FetchFromCustomer'} = '0';
Framework → CustomerInformationCenter
Main menu registration.
这个设置默认没有激活。
默认值:
$Self->{'AgentCustomerInformationCenter::MainMenu'}->{'010-EditCustomerID'} = {
'Link' => '[% Env("Baselink") %]Action=AdminCustomerCompany;Subaction=Change;CustomerID=[% Data.CustomerID | uri %];Nav=0',
'Name' => 'Edit customer company'
};
Framework → Frontend::Admin
List of all Package events to be displayed in the GUI.
不能使这个设置失效。
默认值:
$Self->{'Events'}->{'Package'} = [
'PackageInstall',
'PackageReinstall',
'PackageUpgrade',
'PackageUninstall'
];
List of all DynamicField events to be displayed in the GUI.
不能使这个设置失效。
默认值:
$Self->{'Events'}->{'DynamicField'} = [
'DynamicFieldAdd',
'DynamicFieldUpdate',
'DynamicFieldDelete'
];
List of all CustomerUser events to be displayed in the GUI.
不能使这个设置失效。
默认值:
$Self->{'Events'}->{'CustomerUser'} = [
'CustomerUserAdd',
'CustomerUserUpdate'
];
List of all CustomerCompany events to be displayed in the GUI.
不能使这个设置失效。
默认值:
$Self->{'Events'}->{'CustomerCompany'} = [
'CustomerCompanyAdd',
'CustomerCompanyUpdate'
];
Framework → Frontend::Admin::ModuleRegistration
Frontend module registration for the agent interface.
默认值:
$Self->{'Frontend::Module'}->{'Admin'} = {
'Description' => 'Admin Area.',
'Group' => [
'admin'
],
'Loader' => {
'CSS' => [
'Core.Agent.Admin.css'
],
'JavaScript' => [
'Core.Agent.Admin.SysConfig.js'
]
},
'NavBar' => [
{
'AccessKey' => 'a',
'Block' => 'ItemArea',
'Description' => '',
'Link' => 'Action=Admin',
'LinkOption' => '',
'Name' => 'Admin',
'NavBar' => 'Admin',
'Prio' => '10000',
'Type' => 'Menu'
}
],
'NavBarModule' => {
'Module' => 'Kernel::Output::HTML::NavBar::ModuleAdmin'
},
'NavBarName' => 'Admin',
'Title' => ''
};
Frontend module registration for the agent interface.
默认值:
$Self->{'Frontend::Module'}->{'AdminInit'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarName' => '',
'Title' => 'Init'
};
Frontend module registration for the agent interface.
默认值:
$Self->{'Frontend::Module'}->{'AdminUser'} = {
'Description' => 'Create and manage agents.',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Agent',
'Description' => 'Create and manage agents.',
'Module' => 'Kernel::Output::HTML::NavBar::ModuleAdmin',
'Name' => 'Agents',
'Prio' => '100'
},
'NavBarName' => 'Admin',
'Title' => 'Agents'
};
Frontend module registration for the agent interface.
默认值:
$Self->{'Frontend::Module'}->{'AdminGroup'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Agent',
'Description' => 'Create and manage groups.',
'Module' => 'Kernel::Output::HTML::NavBar::ModuleAdmin',
'Name' => 'Groups',
'Prio' => '150'
},
'NavBarName' => 'Admin',
'Title' => 'Groups'
};
Frontend module registration for the agent interface.
默认值:
$Self->{'Frontend::Module'}->{'AdminUserGroup'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Agent',
'Description' => 'Link agents to groups.',
'Module' => 'Kernel::Output::HTML::NavBar::ModuleAdmin',
'Name' => 'Agents <-> Groups',
'Prio' => '200'
},
'NavBarName' => 'Admin',
'Title' => 'Agents <-> Groups'
};
Frontend module registration for the agent interface.
默认值:
$Self->{'Frontend::Module'}->{'AdminCustomerUser'} = {
'Description' => 'Edit Customer Users.',
'Group' => [
'admin',
'users'
],
'GroupRo' => [
''
],
'Loader' => {
'JavaScript' => [
'Core.Agent.TicketAction.js'
]
},
'NavBar' => [
{
'AccessKey' => '',
'Block' => 'ItemArea',
'Description' => '',
'Link' => 'Action=AdminCustomerUser;Nav=Agent',
'LinkOption' => '',
'Name' => 'Customer User Administration',
'NavBar' => 'Customers',
'Prio' => '9000',
'Type' => ''
}
],
'NavBarModule' => {
'Block' => 'Customer',
'Description' => 'Create and manage customer users.',
'Module' => 'Kernel::Output::HTML::NavBar::ModuleAdmin',
'Name' => 'Customer User',
'Prio' => '300'
},
'NavBarName' => 'Customers',
'Title' => 'Customer Users'
};
Frontend module registration for the agent interface.
默认值:
$Self->{'Frontend::Module'}->{'AdminCustomerCompany'} = {
'Description' => 'Edit Customer Companies.',
'Group' => [
'admin',
'users'
],
'GroupRo' => [
''
],
'NavBar' => [
{
'AccessKey' => '',
'Block' => 'ItemArea',
'Description' => '',
'Link' => 'Action=AdminCustomerCompany;Nav=Agent',
'LinkOption' => '',
'Name' => 'Customer Administration',
'NavBar' => 'Customers',
'Prio' => '9100',
'Type' => ''
}
],
'NavBarModule' => {
'Block' => 'Customer',
'Description' => 'Create and manage customers.',
'Module' => 'Kernel::Output::HTML::NavBar::ModuleAdmin',
'Name' => 'Customers',
'Prio' => '310'
},
'NavBarName' => 'Customers',
'Title' => 'Customer Companies'
};
Frontend module registration for the agent interface.
默认值:
$Self->{'Frontend::Module'}->{'AdminCustomerUserGroup'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Customer',
'Description' => 'Link customer user to groups.',
'Module' => 'Kernel::Output::HTML::NavBar::ModuleAdmin',
'Name' => 'Customer User <-> Groups',
'Prio' => '400'
},
'NavBarName' => 'Admin',
'Title' => 'Customers <-> Groups'
};
Frontend module registration for the agent interface.
默认值:
$Self->{'Frontend::Module'}->{'AdminCustomerUserService'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Customer',
'Description' => 'Link customer user to services.',
'Module' => 'Kernel::Output::HTML::NavBar::ModuleAdmin',
'Name' => 'Customer User <-> Services',
'Prio' => '500'
},
'NavBarName' => 'Admin',
'Title' => 'Customer User <-> Services'
};
Frontend module registration for the agent interface.
默认值:
$Self->{'Frontend::Module'}->{'AdminRole'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Agent',
'Description' => 'Create and manage roles.',
'Module' => 'Kernel::Output::HTML::NavBar::ModuleAdmin',
'Name' => 'Roles',
'Prio' => '600'
},
'NavBarName' => 'Admin',
'Title' => 'Roles'
};
Frontend module registration for the agent interface.
默认值:
$Self->{'Frontend::Module'}->{'AdminRoleUser'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Agent',
'Description' => 'Link agents to roles.',
'Module' => 'Kernel::Output::HTML::NavBar::ModuleAdmin',
'Name' => 'Agents <-> Roles',
'Prio' => '700'
},
'NavBarName' => 'Admin',
'Title' => 'Agents <-> Roles'
};
Frontend module registration for the agent interface.
默认值:
$Self->{'Frontend::Module'}->{'AdminRoleGroup'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Agent',
'Description' => 'Link roles to groups.',
'Module' => 'Kernel::Output::HTML::NavBar::ModuleAdmin',
'Name' => 'Roles <-> Groups',
'Prio' => '800'
},
'NavBarName' => 'Admin',
'Title' => 'Roles <-> Groups'
};
Frontend module registration for the agent interface.
默认值:
$Self->{'Frontend::Module'}->{'AdminSMIME'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Email',
'Description' => 'Manage S/MIME certificates for email encryption.',
'Module' => 'Kernel::Output::HTML::NavBar::ModuleAdmin',
'Name' => 'S/MIME Certificates',
'Prio' => '1100'
},
'NavBarName' => 'Admin',
'Title' => 'S/MIME Management'
};
Frontend module registration for the agent interface.
默认值:
$Self->{'Frontend::Module'}->{'AdminPGP'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Email',
'Description' => 'Manage PGP keys for email encryption.',
'Module' => 'Kernel::Output::HTML::NavBar::ModuleAdmin',
'Name' => 'PGP Keys',
'Prio' => '1200'
},
'NavBarName' => 'Admin',
'Title' => 'PGP Key Management'
};
Frontend module registration for the agent interface.
默认值:
$Self->{'Frontend::Module'}->{'AdminMailAccount'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Email',
'Description' => 'Manage POP3 or IMAP accounts to fetch email from.',
'Module' => 'Kernel::Output::HTML::NavBar::ModuleAdmin',
'Name' => 'PostMaster Mail Accounts',
'Prio' => '100'
},
'NavBarName' => 'Admin',
'Title' => 'Mail Accounts'
};
Frontend module registration for the agent interface.
默认值:
$Self->{'Frontend::Module'}->{'AdminPostMasterFilter'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Email',
'Description' => 'Filter incoming emails.',
'Module' => 'Kernel::Output::HTML::NavBar::ModuleAdmin',
'Name' => 'PostMaster Filters',
'Prio' => '200'
},
'NavBarName' => 'Admin',
'Title' => 'PostMaster Filters'
};
Frontend module registration for the agent interface.
默认值:
$Self->{'Frontend::Module'}->{'AdminEmail'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'System',
'Description' => 'Send notifications to users.',
'Module' => 'Kernel::Output::HTML::NavBar::ModuleAdmin',
'Name' => 'Admin Notification',
'Prio' => '400'
},
'NavBarName' => 'Admin',
'Title' => 'Admin Notification'
};
Frontend module registration for the agent interface.
默认值:
$Self->{'Frontend::Module'}->{'AdminSession'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'System',
'Description' => 'Manage existing sessions.',
'Module' => 'Kernel::Output::HTML::NavBar::ModuleAdmin',
'Name' => 'Session Management',
'Prio' => '500'
},
'NavBarName' => 'Admin',
'Title' => 'Session Management'
};
Frontend module registration for the agent interface.
默认值:
$Self->{'Frontend::Module'}->{'AdminPerformanceLog'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'Loader' => {
'CSS' => [
'Core.Agent.Admin.PerformanceLog.css'
]
},
'NavBarModule' => {
'Block' => 'System',
'Description' => 'View performance benchmark results.',
'Module' => 'Kernel::Output::HTML::NavBar::ModuleAdmin',
'Name' => 'Performance Log',
'Prio' => '550'
},
'NavBarName' => 'Admin',
'Title' => 'Performance Log'
};
Frontend module registration for the agent interface.
默认值:
$Self->{'Frontend::Module'}->{'AdminRegistration'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'Loader' => {
'CSS' => [
'Core.Agent.Admin.Registration.css'
]
},
'NavBarModule' => {
'Block' => 'System',
'Description' => 'Manage system registration.',
'Module' => 'Kernel::Output::HTML::NavBar::ModuleAdmin',
'Name' => 'System Registration',
'Prio' => '350'
},
'NavBarName' => 'Admin',
'Title' => 'System Registration'
};
Frontend module registration for the agent interface.
默认值:
$Self->{'Frontend::Module'}->{'AdminOTRSBusiness'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'Loader' => {
'CSS' => [
'Core.Agent.Admin.OTRSBusiness.css'
]
},
'NavBarModule' => {
'Block' => 'System',
'Description' => 'Deploy and manage OTRS Business Solution™.',
'Module' => 'Kernel::Output::HTML::NavBar::ModuleAdmin',
'Name' => 'OTRS Business Solution™',
'Prio' => '360'
},
'NavBarName' => 'Admin',
'Title' => 'OTRS Business Solution™'
};
Frontend module registration for the agent interface.
默认值:
$Self->{'Frontend::Module'}->{'AdminSupportDataCollector'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'Loader' => {
'CSS' => [
'Core.Agent.Admin.SupportDataCollector.css'
]
},
'NavBarModule' => {
'Block' => 'System',
'Description' => 'Manage support data.',
'Module' => 'Kernel::Output::HTML::NavBar::ModuleAdmin',
'Name' => 'Support Data Collector',
'Prio' => '370'
},
'NavBarName' => 'Admin',
'Title' => 'Support Data Collector'
};
Frontend module registration for the agent interface.
默认值:
$Self->{'Frontend::Module'}->{'AdminCloudServices'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'Loader' => {
'CSS' => [
'Core.Agent.Admin.CloudServices.css'
]
},
'NavBarModule' => {
'Block' => 'System',
'Description' => 'Manage OTRS Group cloud services.',
'Module' => 'Kernel::Output::HTML::NavBar::ModuleAdmin',
'Name' => 'Cloud Services',
'Prio' => '380'
},
'NavBarName' => 'Admin',
'Title' => 'Cloud Services'
};
Frontend module registration for the agent interface.
默认值:
$Self->{'Frontend::Module'}->{'AdminLog'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'System',
'Description' => 'View system log messages.',
'Module' => 'Kernel::Output::HTML::NavBar::ModuleAdmin',
'Name' => 'System Log',
'Prio' => '600'
},
'NavBarName' => 'Admin',
'Title' => 'System Log'
};
Frontend module registration for the agent interface.
默认值:
$Self->{'Frontend::Module'}->{'AdminSelectBox'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'System',
'Description' => 'Execute SQL statements.',
'Module' => 'Kernel::Output::HTML::NavBar::ModuleAdmin',
'Name' => 'SQL Box',
'Prio' => '700'
},
'NavBarName' => 'Admin',
'Title' => 'SQL Box'
};
Frontend module registration for the agent interface.
默认值:
$Self->{'Frontend::Module'}->{'AdminPackageManager'} = {
'Description' => 'Software Package Manager.',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'System',
'Description' => 'Update and extend your system with software packages.',
'Module' => 'Kernel::Output::HTML::NavBar::ModuleAdmin',
'Name' => 'Package Manager',
'Prio' => '1000'
},
'NavBarName' => 'Admin',
'Title' => 'Package Manager'
};
Frontend module registration for the agent interface.
默认值:
$Self->{'Frontend::Module'}->{'AdminSystemMaintenance'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'System',
'Description' => 'Schedule a maintenance period.',
'Module' => 'Kernel::Output::HTML::NavBar::ModuleAdmin',
'Name' => 'System Maintenance',
'Prio' => '501'
},
'NavBarName' => 'Admin',
'Title' => 'System Maintenance'
};
Frontend module registration for the agent interface.
默认值:
$Self->{'Frontend::Module'}->{'AdminCloudServiceSupportDataCollector'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'Loader' => {
'CSS' => [
'Core.Agent.Admin.CloudService.SupportDataCollector.css'
]
},
'Title' => 'Support data collector'
};
Framework → Frontend::Agent
The logo shown in the header of the agent interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.
默认值:
$Self->{'AgentLogo'} = {
'StyleHeight' => '55px',
'StyleRight' => '24px',
'StyleTop' => '7px',
'StyleWidth' => '300px',
'URL' => 'skins/Agent/default/img/logo_bg.png'
};
The logo shown in the header of the agent interface for the skin "default". See "AgentLogo" for further description.
这个设置默认没有激活。
默认值:
$Self->{'AgentLogoCustom'}->{'default'} = {
'StyleHeight' => '55px',
'StyleRight' => '24px',
'StyleTop' => '7px',
'StyleWidth' => '300px',
'URL' => 'skins/Agent/default/img/logo_bg.png'
};
The logo shown in the header of the agent interface for the skin "slim". See "AgentLogo" for further description.
这个设置默认没有激活。
默认值:
$Self->{'AgentLogoCustom'}->{'slim'} = {
'StyleHeight' => '55px',
'StyleRight' => '24px',
'StyleTop' => '7px',
'StyleWidth' => '300px',
'URL' => 'skins/Agent/default/img/logo_bg.png'
};
The logo shown in the header of the agent interface for the skin "ivory". See "AgentLogo" for further description.
这个设置默认没有激活。
默认值:
$Self->{'AgentLogoCustom'}->{'ivory'} = {
'StyleHeight' => '55px',
'StyleRight' => '24px',
'StyleTop' => '7px',
'StyleWidth' => '300px',
'URL' => 'skins/Agent/default/img/logo_bg.png'
};
The logo shown in the header of the agent interface for the skin "ivory-slim". See "AgentLogo" for further description.
这个设置默认没有激活。
默认值:
$Self->{'AgentLogoCustom'}->{'ivory-slim'} = {
'StyleHeight' => '45px',
'StyleRight' => '45px',
'StyleTop' => '10px',
'StyleWidth' => '220px',
'URL' => 'skins/Agent/default/img/logo_bg.png'
};
The logo shown on top of the login box of the agent interface. The URL to the image must be relative URL to the skin image directory.
这个设置默认没有激活。
默认值:
$Self->{'AgentLoginLogo'} = {
'StyleHeight' => '50px',
'URL' => 'skins/Agent/default/img/loginlogo_default.png'
};
Defines an alternate URL, where the login link refers to.
这个设置默认没有激活。
默认值:
$Self->{'LoginURL'} = 'http://host.example.com/login.html';
Defines an alternate URL, where the logout link refers to.
这个设置默认没有激活。
默认值:
$Self->{'LogoutURL'} = 'http://host.example.com/thanks-for-using-otrs.html';
Defines a useful module to load specific user options or to display news.
这个设置默认没有激活。
默认值:
$Self->{'PreApplicationModule'}->{'AgentInfo'} = 'Kernel::Modules::AgentInfo';
Defines the key to be checked with Kernel::Modules::AgentInfo module. If this user preferences key is true, the message is accepted by the system.
不能使这个设置失效。
默认值:
$Self->{'InfoKey'} = 'wpt22';
File that is displayed in the Kernel::Modules::AgentInfo module, if located under Kernel/Output/HTML/Templates/Standard/AgentInfo.tt.
不能使这个设置失效。
默认值:
$Self->{'InfoFile'} = 'AgentInfo';
Activates lost password feature for agents, in the agent interface.
不能使这个设置失效。
默认值:
$Self->{'LostPassword'} = '1';
Shows the message of the day on login screen of the agent interface.
不能使这个设置失效。
默认值:
$Self->{'ShowMotd'} = '0';
Defines the subject for notification mails sent to agents, with token about new requested password.
不能使这个设置失效。
默认值:
$Self->{'NotificationSubjectLostPasswordToken'} = 'New OTRS password request';
Defines the body text for notification mails sent to agents, with token about new requested password (after using this link the new password will be sent).
不能使这个设置失效。
默认值:
$Self->{'NotificationBodyLostPasswordToken'} = 'Hi <OTRS_USERFIRSTNAME>,
You or someone impersonating you has requested to change your OTRS
password.
If you want to do this, click on the link below. You will receive another email containing the password.
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=LostPassword;Token=<OTRS_TOKEN>
If you did not request a new password, please ignore this email.
';
Defines the subject for notification mails sent to agents, about new password.
不能使这个设置失效。
默认值:
$Self->{'NotificationSubjectLostPassword'} = 'New OTRS password';
Defines the body text for notification mails sent to agents, about new password (after using this link the new password will be sent).
不能使这个设置失效。
默认值:
$Self->{'NotificationBodyLostPassword'} = 'Hi <OTRS_USERFIRSTNAME>,
Here\'s your new OTRS password.
New password: <OTRS_NEWPW>
You can log in via the following URL:
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl
';
If enabled, the first level of the main menu opens on mouse hover (instead of click only).
不能使这个设置失效。
默认值:
$Self->{'OpenMainMenuOnHover'} = '0';
Specifies the order in which the firstname and the lastname of agents will be displayed.
不能使这个设置失效。
默认值:
$Self->{'FirstnameLastnameOrder'} = '0';
Default skin for the agent interface.
默认值:
$Self->{'Loader::Agent::Skin'}->{'000-default'} = {
'Description' => 'This is the default orange - black skin.',
'HomePage' => 'www.otrs.org',
'InternalName' => 'default',
'VisibleName' => 'Default'
};
Default skin for the agent interface (slim version).
默认值:
$Self->{'Loader::Agent::Skin'}->{'001-slim'} = {
'Description' => '"Slim" skin which tries to save screen space for power users.',
'HomePage' => 'www.otrs.org',
'InternalName' => 'slim',
'VisibleName' => 'Default (Slim)'
};
Balanced white skin by Felix Niklas.
默认值:
$Self->{'Loader::Agent::Skin'}->{'001-ivory'} = {
'Description' => 'Balanced white skin by Felix Niklas.',
'HomePage' => 'www.felixniklas.de',
'InternalName' => 'ivory',
'VisibleName' => 'Ivory'
};
Balanced white skin by Felix Niklas (slim version).
默认值:
$Self->{'Loader::Agent::Skin'}->{'001-ivory-slim'} = {
'Description' => 'Balanced white skin by Felix Niklas (slim version).',
'HomePage' => 'www.felixniklas.de',
'InternalName' => 'ivory-slim',
'VisibleName' => 'Ivory (Slim)'
};
The agent skin's InternalName which should be used in the agent interface. Please check the available skins in Frontend::Agent::Skins.
不能使这个设置失效。
默认值:
$Self->{'Loader::Agent::DefaultSelectedSkin'} = 'default';
It is possible to configure different skins, for example to distinguish between diferent agents, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid skin on your system. Please see the example entries for the proper form of the regex.
这个设置默认没有激活。
默认值:
$Self->{'Loader::Agent::DefaultSelectedSkin::HostBased'} = {
'host1\\.example\\.com' => 'SomeSkin1',
'host2\\.example\\.com' => 'SomeSkin2'
};
Defines the config options for the autocompletion feature.
默认值:
$Self->{'AutoComplete::Agent'}->{'Default'} = {
'AutoCompleteActive' => '1',
'ButtonText' => 'Search',
'MaxResultsDisplayed' => '20',
'MinQueryLength' => '2',
'QueryDelay' => '100'
};
Defines the config options for the autocompletion feature.
默认值:
$Self->{'AutoComplete::Agent'}->{'CustomerSearch'} = {
'AutoCompleteActive' => '1',
'ButtonText' => 'Search Customer',
'MaxResultsDisplayed' => '20',
'MinQueryLength' => '2',
'QueryDelay' => '100'
};
Defines the config options for the autocompletion feature.
默认值:
$Self->{'AutoComplete::Agent'}->{'UserSearch'} = {
'AutoCompleteActive' => '1',
'ButtonText' => 'Search User',
'MaxResultsDisplayed' => '20',
'MinQueryLength' => '2',
'QueryDelay' => '100'
};
Defines the list of possible next actions on an error screen, a full path is required, then is possible to add external links if needed.
默认值:
$Self->{'PossibleNextActions'} = {
'Go to dashboard!' => '[% Env(\'CGIHandle\') %]?Action=AgentDashboard'
};
Use new type of select and autocomplete fields in agent interface, where applicable (InputFields).
不能使这个设置失效。
默认值:
$Self->{'ModernizeFormFields'} = '1';
Framework → Frontend::Agent::Auth::TwoFactor
Defines the two-factor module to authenticate agents.
这个设置默认没有激活。
默认值:
$Self->{'AuthTwoFactorModule'} = 'Kernel::System::Auth::TwoFactor::GoogleAuthenticator';
Defines the agent preferences key where the shared secret key is stored.
不能使这个设置失效。
默认值:
$Self->{'AuthTwoFactorModule::SecretPreferencesKey'} = 'UserGoogleAuthenticatorSecretKey';
Defines if agents should be allowed to login if they have no shared secret stored in their preferences and therefore are not using two-factor authentication.
默认值:
$Self->{'AuthTwoFactorModule::AllowEmptySecret'} = '1';
Defines if the previously valid token should be accepted for authentication. This is slightly less secure but gives users 30 seconds more time to enter their one-time password.
默认值:
$Self->{'AuthTwoFactorModule::AllowPreviousToken'} = '1';
Framework → Frontend::Agent::Dashboard
Parameters for the dashboard backend of the customer company information of the agent interface. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.
默认值:
$Self->{'AgentCustomerInformationCenter::Backend'}->{'0600-CIC-CustomerCompanyInformation'} = {
'Attributes' => '',
'Block' => 'ContentSmall',
'Default' => '1',
'Description' => 'Customer Information',
'Group' => '',
'Module' => 'Kernel::Output::HTML::Dashboard::CustomerCompanyInformation',
'Title' => 'Customer Information'
};
Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin.
默认值:
$Self->{'DashboardBackend'}->{'0000-ProductNotify'} = {
'Block' => 'ContentLarge',
'CacheTTLLocal' => '1440',
'Default' => '1',
'Description' => 'News about OTRS releases!',
'Group' => 'admin',
'Module' => 'Kernel::Output::HTML::Dashboard::ProductNotify',
'Title' => 'Product News'
};
Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin.
默认值:
$Self->{'DashboardBackend'}->{'0390-UserOutOfOffice'} = {
'Block' => 'ContentSmall',
'CacheTTLLocal' => '5',
'Default' => '1',
'Description' => '',
'Group' => '',
'Limit' => '10',
'Module' => 'Kernel::Output::HTML::Dashboard::UserOutOfOffice',
'SortBy' => 'UserFullname',
'Title' => 'Out Of Office'
};
Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin.
默认值:
$Self->{'DashboardBackend'}->{'0400-UserOnline'} = {
'Block' => 'ContentSmall',
'CacheTTLLocal' => '5',
'Default' => '0',
'Description' => '',
'Filter' => 'Agent',
'Group' => '',
'Limit' => '10',
'Module' => 'Kernel::Output::HTML::Dashboard::UserOnline',
'ShowEmail' => '0',
'SortBy' => 'UserFullname',
'Title' => 'Logged-In Users'
};
Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.
默认值:
$Self->{'DashboardBackend'}->{'0405-News'} = {
'Block' => 'ContentSmall',
'CacheTTL' => '360',
'Default' => '1',
'Description' => '',
'Group' => '',
'Limit' => '6',
'Module' => 'Kernel::Output::HTML::Dashboard::News',
'Title' => 'OTRS News'
};
Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.
这个设置默认没有激活。
默认值:
$Self->{'DashboardBackend'}->{'0410-RSS'} = {
'Block' => 'ContentSmall',
'CacheTTL' => '360',
'Default' => '1',
'Description' => '',
'Group' => '',
'Limit' => '6',
'Module' => 'Kernel::Output::HTML::Dashboard::RSS',
'Title' => 'Custom RSS Feed',
'URL' => 'http://www.otrs.com/en/rss.xml',
'URL_de' => 'http://www.otrs.com/de/rss.xml',
'URL_es' => 'http://www.otrs.com/es/rss.xml',
'URL_nl' => 'http://www.otrs.com/nl/rss.xml',
'URL_ru' => 'http://www.otrs.com/ru/rss.xml',
'URL_zh' => 'http://www.otrs.com/cn/rss.xml'
};
Defines the parameters for the dashboard backend. "Cmd" is used to specify command with parameters. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.
这个设置默认没有激活。
默认值:
$Self->{'DashboardBackend'}->{'0420-CmdOutput'} = {
'Block' => 'ContentSmall',
'CacheTTL' => '60',
'Cmd' => '/bin/echo Configure me please.',
'Default' => '0',
'Description' => '',
'Group' => '',
'Module' => 'Kernel::Output::HTML::Dashboard::CmdOutput',
'Title' => 'Sample command output'
};
Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.
这个设置默认没有激活。
默认值:
$Self->{'DashboardBackend'}->{'0200-Image'} = {
'Block' => 'ContentLarge',
'Default' => '1',
'Description' => 'Some picture description!',
'Group' => '',
'Height' => '140',
'Link' => 'http://otrs.org/',
'LinkTitle' => 'http://otrs.org/',
'Module' => 'Kernel::Output::HTML::Dashboard::Image',
'Title' => 'A picture',
'URL' => 'http://www.otrs.com/wp-uploads//2013/10/OTRS_Logo-300x170.png',
'Width' => '198'
};
Shows the message of the day (MOTD) in the agent dashboard. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually.
这个设置默认没有激活。
默认值:
$Self->{'DashboardBackend'}->{'0210-MOTD'} = {
'Block' => 'ContentLarge',
'Default' => '1',
'Group' => '',
'Module' => 'Kernel::Output::HTML::Dashboard::MOTD',
'Title' => 'Message of the Day'
};
Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.
这个设置默认没有激活。
默认值:
$Self->{'DashboardBackend'}->{'0300-IFrame'} = {
'Align' => 'left',
'Block' => 'ContentLarge',
'Default' => '1',
'Description' => 'Some description!',
'Frameborder' => '1',
'Group' => '',
'Height' => '800',
'Link' => 'http://otrs.org/',
'LinkTitle' => 'OTRS.org/',
'Marginheight' => '5',
'Marginwidth' => '5',
'Module' => 'Kernel::Output::HTML::Dashboard::IFrame',
'Scrolling' => 'auto',
'Title' => 'A Website',
'URL' => 'http://www.otrs.org/',
'Width' => '1024'
};
Parameters for the dashboard backend of the customer user list overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.
默认值:
$Self->{'AgentCustomerInformationCenter::Backend'}->{'0050-CIC-CustomerUserList'} = {
'Attributes' => '',
'Block' => 'ContentLarge',
'CacheTTLLocal' => '0.5',
'Default' => '1',
'Description' => 'All customer users of a CustomerID',
'Group' => '',
'Limit' => '10',
'Module' => 'Kernel::Output::HTML::Dashboard::CustomerUserList',
'Permission' => 'ro',
'Title' => 'Customer Users'
};
Framework → Frontend::Agent::ModuleNotify
Defines the module to display a notification in different interfaces on different occasions for OTRS Business Solution™.
不能使这个设置失效。
默认值:
$Self->{'Frontend::NotifyModule'}->{'100-OTRSBusiness'} = {
'Group' => 'admin',
'Module' => 'Kernel::Output::HTML::Notification::AgentOTRSBusiness'
};
Defines the module to display a notification in the agent interface, if the system is used by the admin user (normally you shouldn't work as admin).
不能使这个设置失效。
默认值:
$Self->{'Frontend::NotifyModule'}->{'200-UID-Check'} = {
'Module' => 'Kernel::Output::HTML::Notification::UIDCheck'
};
Defines the module to display a notification in the agent interface, if the agent session limit prior warning is reached.
不能使这个设置失效。
默认值:
$Self->{'Frontend::NotifyModule'}->{'250-AgentSessionLimit'} = {
'Module' => 'Kernel::Output::HTML::Notification::AgentSessionLimit'
};
Defines the module that shows all the currently logged in agents in the agent interface.
这个设置默认没有激活。
默认值:
$Self->{'Frontend::NotifyModule'}->{'300-ShowAgentOnline'} = {
'Module' => 'Kernel::Output::HTML::Notification::AgentOnline',
'ShowEmail' => '1'
};
Defines the module that shows all the currently logged in customers in the agent interface.
这个设置默认没有激活。
默认值:
$Self->{'Frontend::NotifyModule'}->{'400-ShowCustomerOnline'} = {
'Module' => 'Kernel::Output::HTML::Notification::CustomerOnline',
'ShowEmail' => '1'
};
Defines the module to display a notification in the agent interface, if the agent is logged in while having out-of-office active.
不能使这个设置失效。
默认值:
$Self->{'Frontend::NotifyModule'}->{'500-OutofOffice-Check'} = {
'Module' => 'Kernel::Output::HTML::Notification::OutofOfficeCheck'
};
Defines the module to display a notification in the agent interface, if the agent is logged in while having system maintenance active.
不能使这个设置失效。
默认值:
$Self->{'Frontend::NotifyModule'}->{'600-SystemMaintenance-Check'} = {
'Module' => 'Kernel::Output::HTML::Notification::SystemMaintenanceCheck'
};
Defines the module that shows a generic notification in the agent interface. Either "Text" - if configured - or the contents of "File" will be displayed.
这个设置默认没有激活。
默认值:
$Self->{'Frontend::NotifyModule'}->{'900-Generic'} = {
'File' => '<OTRS_CONFIG_Home>/var/notify.txt',
'Link' => 'http://www.otrs.com',
'Module' => 'Kernel::Output::HTML::Notification::Generic',
'Priority' => 'Warning',
'Text' => 'The OTRS Website'
};
Framework → Frontend::Agent::ModuleRegistration
Frontend module registration for the agent interface.
默认值:
$Self->{'Frontend::Module'}->{'Logout'} = {
'Description' => 'Logout',
'NavBarName' => '',
'Title' => ''
};
Frontend module registration for the agent interface.
默认值:
$Self->{'Frontend::Module'}->{'AgentDashboard'} = {
'Description' => 'Agent Dashboard',
'Loader' => {
'CSS' => [
'Core.Agent.Dashboard.css',
'Core.AllocationList.css',
'thirdparty/fullcalendar-2.4.0/fullcalendar.min.css',
'thirdparty/nvd3-1.7.1/nv.d3.css'
],
'JavaScript' => [
'thirdparty/momentjs-2.10.6/moment.min.js',
'thirdparty/fullcalendar-2.4.0/fullcalendar.min.js',
'thirdparty/d3-3.5.6/d3.min.js',
'thirdparty/nvd3-1.7.1/nvd3.min.js',
'thirdparty/nvd3-1.7.1/models/OTRSLineChart.js',
'thirdparty/nvd3-1.7.1/models/OTRSMultiBarChart.js',
'thirdparty/nvd3-1.7.1/models/OTRSStackedAreaChart.js',
'thirdparty/canvg-1.4/rgbcolor.js',
'thirdparty/canvg-1.4/StackBlur.js',
'thirdparty/canvg-1.4/canvg.js',
'thirdparty/StringView-8/stringview.js',
'Core.UI.AdvancedChart.js',
'Core.UI.AllocationList.js',
'Core.Agent.TableFilters.js',
'Core.Agent.Dashboard.js'
]
},
'NavBar' => [
{
'AccessKey' => 'd',
'Block' => 'ItemArea',
'Description' => '',
'Link' => 'Action=AgentDashboard',
'LinkOption' => '',
'Name' => 'Dashboard',
'NavBar' => 'Dashboard',
'Prio' => '50',
'Type' => 'Menu'
}
],
'NavBarName' => 'Dashboard',
'Title' => ''
};
Frontend module registration for the agent interface.
默认值:
$Self->{'Frontend::Module'}->{'AgentCustomerInformationCenter'} = {
'Description' => 'Customer Information Center.',
'Loader' => {
'CSS' => [
'Core.AllocationList.css'
],
'JavaScript' => [
'Core.UI.AllocationList.js',
'Core.Agent.Dashboard.js',
'Core.Agent.TableFilters.js'
]
},
'NavBar' => [
{
'AccessKey' => 'c',
'Block' => 'ItemArea',
'Description' => '',
'Link' => 'Action=AgentCustomerInformationCenter',
'LinkOption' => 'onclick="window.setTimeout(function(){Core.Agent.CustomerInformationCenterSearch.OpenSearchDialog();}, 0); return false;"',
'Name' => 'Customer Information Center',
'NavBar' => 'Customers',
'Prio' => '50',
'Type' => ''
},
{
'AccessKey' => '',
'Block' => 'ItemArea',
'Description' => '',
'Link' => 'Action=AgentCustomerInformationCenter',
'LinkOption' => '',
'Name' => 'Customers',
'NavBar' => 'Customers',
'Prio' => '60',
'Type' => 'Menu'
}
],
'NavBarName' => 'Customers',
'Title' => ''
};
Frontend module registration for the agent interface.
默认值:
$Self->{'Frontend::Module'}->{'AgentCustomerInformationCenterSearch'} = {
'Description' => 'Customer Information Center Search.',
'Title' => ''
};
Frontend module registration for the agent interface.
默认值:
$Self->{'Frontend::Module'}->{'AgentPreferences'} = {
'Description' => 'Agent Preferences.',
'Loader' => {
'CSS' => [
'Core.Agent.Preferences.css'
]
},
'NavBarName' => 'Preferences',
'Title' => ''
};
Frontend module registration for the agent interface.
不能使这个设置失效。
默认值:
$Self->{'Frontend::Module'}->{'PictureUpload'} = {
'Description' => 'Picture upload module.',
'NavBarName' => 'Ticket',
'Title' => 'Picture Upload'
};
Frontend module registration for the agent interface.
默认值:
$Self->{'Frontend::Module'}->{'AgentSpelling'} = {
'Description' => 'Spell checker.',
'Loader' => {
'JavaScript' => [
'Core.Agent.TicketAction.js'
]
},
'NavBarName' => '',
'Title' => 'Spell Checker'
};
Frontend module registration for the agent interface.
默认值:
$Self->{'Frontend::Module'}->{'SpellingInline'} = {
'Description' => 'Spell checker.',
'NavBarName' => '',
'Title' => 'Spell Checker'
};
Frontend module registration for the agent interface.
默认值:
$Self->{'Frontend::Module'}->{'AgentBook'} = {
'Description' => 'Address book of CustomerUser sources.',
'Loader' => {
'JavaScript' => [
'Core.Agent.CustomerSearch.js',
'Core.Agent.TicketAction.js'
]
},
'NavBarName' => '',
'Title' => 'Address Book'
};
Frontend module registration for the agent interface.
默认值:
$Self->{'Frontend::Module'}->{'AgentLinkObject'} = {
'Description' => 'Link Object.',
'NavBarName' => '',
'Title' => 'Link Object'
};
Frontend module registration for the agent interface.
默认值:
$Self->{'Frontend::Module'}->{'AgentInfo'} = {
'Description' => 'Generic Info module.',
'NavBarName' => '',
'Title' => 'Info'
};
Frontend module registration for the agent interface.
默认值:
$Self->{'Frontend::Module'}->{'AgentSearch'} = {
'Description' => 'Global Search Module.',
'NavBarName' => '',
'Title' => 'Search'
};
Frontend module registration for the agent interface.
默认值:
$Self->{'Frontend::Module'}->{'AgentOTRSBusiness'} = {
'Description' => 'Agent',
'Loader' => {
'CSS' => [
'Core.Agent.Admin.OTRSBusiness.css'
]
},
'NavBarName' => '',
'Title' => 'OTRS Business Solution™'
};
Frontend module registration for the customer interface.
默认值:
$Self->{'CustomerFrontend::Module'}->{'SpellingInline'} = {
'Description' => 'Spell checker.',
'NavBarName' => '',
'Title' => 'Spell Checker'
};
Frontend module registration for the agent interface.
默认值:
$Self->{'Frontend::Module'}->{'AgentHTMLReference'} = {
'Description' => 'HTML Reference.',
'Group' => [
'users'
],
'GroupRo' => [
'users'
],
'Loader' => {
'CSS' => [
'Core.Agent.HTMLReference.css'
]
},
'NavBarName' => '',
'Title' => 'HTML Reference'
};
Frontend module registration for the agent interface.
默认值:
$Self->{'Frontend::Module'}->{'AgentStatistics'} = {
'Description' => '',
'Group' => [
'stats'
],
'GroupRo' => [
'stats'
],
'Loader' => {
'CSS' => [
'thirdparty/nvd3-1.7.1/nv.d3.css',
'Core.Agent.Statistics.css'
],
'JavaScript' => [
'thirdparty/d3-3.5.6/d3.min.js',
'thirdparty/nvd3-1.7.1/nvd3.min.js',
'thirdparty/nvd3-1.7.1/models/OTRSLineChart.js',
'thirdparty/nvd3-1.7.1/models/OTRSMultiBarChart.js',
'thirdparty/nvd3-1.7.1/models/OTRSStackedAreaChart.js',
'thirdparty/canvg-1.4/rgbcolor.js',
'thirdparty/canvg-1.4/StackBlur.js',
'thirdparty/canvg-1.4/canvg.js',
'thirdparty/StringView-8/stringview.js',
'Core.Agent.Statistics.js',
'Core.UI.AdvancedChart.js'
]
},
'NavBar' => [
{
'AccessKey' => '',
'Block' => 'ItemArea',
'Description' => '',
'Link' => 'Action=AgentStatistics;Subaction=Overview',
'LinkOption' => '',
'Name' => 'Reports',
'NavBar' => 'Reports',
'Prio' => '8500',
'Type' => 'Menu'
},
{
'AccessKey' => '',
'Block' => '',
'Description' => '',
'GroupRo' => [
'stats'
],
'Link' => 'Action=AgentStatisticsReports;Subaction=Overview',
'LinkOption' => 'class="OTRSBusinessRequired"',
'Name' => 'Reports (OTRS Business Solution™)',
'NavBar' => 'Reports',
'Prio' => '100',
'Type' => ''
},
{
'AccessKey' => '',
'Block' => '',
'Description' => '',
'GroupRo' => [
'stats'
],
'Link' => 'Action=AgentStatistics;Subaction=Overview',
'LinkOption' => '',
'Name' => 'Statistics',
'NavBar' => 'Reports',
'Prio' => '200',
'Type' => ''
}
],
'NavBarName' => 'Reports',
'Title' => 'Statistics'
};
Framework → Frontend::Agent::NavBarModule
Frontend module registration (disable company link if no company feature is used).
默认值:
$Self->{'Frontend::NavBarModule'}->{'6-CustomerCompany'} = {
'Module' => 'Kernel::Output::HTML::NavBar::CustomerCompany'
};
Frontend module registration (disable AgentTicketService link if Ticket Service feature is not used).
默认值:
$Self->{'Frontend::NavBarModule'}->{'7-AgentTicketService'} = {
'Module' => 'Kernel::Output::HTML::NavBar::AgentTicketService'
};
Framework → Frontend::Agent::Preferences
Defines the name of the table where the user preferences are stored.
不能使这个设置失效。
默认值:
$Self->{'PreferencesTable'} = 'user_preferences';
Defines the column to store the keys for the preferences table.
不能使这个设置失效。
默认值:
$Self->{'PreferencesTableKey'} = 'preferences_key';
Defines the name of the column to store the data in the preferences table.
不能使这个设置失效。
默认值:
$Self->{'PreferencesTableValue'} = 'preferences_value';
Defines the name of the column to store the user identifier in the preferences table.
不能使这个设置失效。
默认值:
$Self->{'PreferencesTableUserID'} = 'user_id';
Sets the display order of the different items in the preferences view.
不能使这个设置失效。
默认值:
$Self->{'PreferencesView'} = [
'User Profile',
'Notification Settings',
'Other Settings'
];
Defines the config parameters of this item, to be shown in the preferences view. 'PasswordRegExp' allows to match passwords against a regular expression. Define the minimum number of characters using 'PasswordMinSize'. Define if at least 2 lowercase and 2 uppercase letter characters are needed by setting the appropriate option to '1'. 'PasswordMin2Characters' defines if the password needs to contain at least 2 letter characters (set to 0 or 1). 'PasswordNeedDigit' controls the need of at least 1 digit (set to 0 or 1 to control). 'PasswordMaxLoginFailed' allows to set an agent to invalid-temporarily if max failed logins reached.
默认值:
$Self->{'PreferencesGroups'}->{'Password'} = {
'Active' => '1',
'Area' => 'Agent',
'Column' => 'User Profile',
'Desc' => 'Set a new password by filling in your current password and a new one.',
'Label' => 'Change password',
'Module' => 'Kernel::Output::HTML::Preferences::Password',
'PasswordMaxLoginFailed' => '0',
'PasswordMin2Characters' => '0',
'PasswordMin2Lower2UpperCharacters' => '0',
'PasswordMinSize' => '0',
'PasswordNeedDigit' => '0',
'PasswordRegExp' => '',
'Prio' => '0500'
};
Defines the config parameters of this item, to be shown in the preferences view.
默认值:
$Self->{'PreferencesGroups'}->{'GoogleAuthenticatorSecretKey'} = {
'Active' => '0',
'Block' => 'Input',
'Column' => 'User Profile',
'Desc' => 'Enter your shared secret to enable two factor authentication.',
'Key' => 'Shared Secret',
'Label' => 'Google Authenticator',
'Module' => 'Kernel::Output::HTML::Preferences::Generic',
'PrefKey' => 'UserGoogleAuthenticatorSecretKey',
'Prio' => '0600'
};
Defines the config parameters of this item, to be shown in the preferences view. Take care to maintain the dictionaries installed in the system in the data section.
这个设置默认没有激活。
默认值:
$Self->{'PreferencesGroups'}->{'SpellDict'} = {
'Active' => '1',
'Column' => 'User Profile',
'Data' => {
'deutsch' => 'Deutsch',
'english' => 'English'
},
'DataSelected' => 'english',
'Desc' => 'Select your default spelling dictionary.',
'Key' => 'Default spelling dictionary',
'Label' => 'Spelling Dictionary',
'Module' => 'Kernel::Output::HTML::Preferences::Generic',
'PrefKey' => 'UserSpellDict',
'Prio' => '2000'
};
Defines the config parameters of this item, to be shown in the preferences view.
默认值:
$Self->{'PreferencesGroups'}->{'Comment'} = {
'Active' => '0',
'Block' => 'Input',
'Column' => 'Other Settings',
'Data' => '[% Env("UserComment") %]',
'Desc' => 'Add a comment.',
'Key' => 'Comment',
'Label' => 'Comment',
'Module' => 'Kernel::Output::HTML::Preferences::Generic',
'PrefKey' => 'UserComment',
'Prio' => '6000'
};
Defines the config parameters of this item, to be shown in the preferences view.
默认值:
$Self->{'PreferencesGroups'}->{'Language'} = {
'Active' => '1',
'Column' => 'User Profile',
'Desc' => 'Select the main interface language.',
'Key' => 'Language',
'Label' => 'Language',
'Module' => 'Kernel::Output::HTML::Preferences::Language',
'PrefKey' => 'UserLanguage',
'Prio' => '1000'
};
Defines the config parameters of this item, to be shown in the preferences view.
默认值:
$Self->{'PreferencesGroups'}->{'Skin'} = {
'Active' => '1',
'Column' => 'Other Settings',
'Desc' => 'Select your preferred layout for OTRS.',
'Key' => 'Skin',
'Label' => 'Skin',
'Module' => 'Kernel::Output::HTML::Preferences::Skin',
'PrefKey' => 'UserSkin',
'Prio' => '100'
};
Defines the config parameters of this item, to be shown in the preferences view.
默认值:
$Self->{'PreferencesGroups'}->{'Theme'} = {
'Active' => '1',
'Column' => 'User Profile',
'Desc' => 'Select your preferred theme for OTRS.',
'Key' => 'Frontend theme',
'Label' => 'Theme',
'Module' => 'Kernel::Output::HTML::Preferences::Theme',
'PrefKey' => 'UserTheme',
'Prio' => '3000'
};
Defines the config parameters of this item, to be shown in the preferences view.
默认值:
$Self->{'PreferencesGroups'}->{'OutOfOffice'} = {
'Active' => '1',
'Block' => 'OutOfOffice',
'Column' => 'User Profile',
'Desc' => 'If you\'re going to be out of office, you may wish to let other users know by setting the exact dates of your absence.',
'Key' => '',
'Label' => 'Out Of Office Time',
'Module' => 'Kernel::Output::HTML::Preferences::OutOfOffice',
'PrefKey' => 'UserOutOfOffice',
'Prio' => '4000'
};
Defines the config parameters of this item, to be shown in the preferences view.
默认值:
$Self->{'PreferencesGroups'}->{'TimeZone'} = {
'Active' => '1',
'Column' => 'User Profile',
'Desc' => 'Select your time zone.',
'Key' => 'Time Zone',
'Label' => 'Time Zone',
'Module' => 'Kernel::Output::HTML::Preferences::TimeZone',
'PrefKey' => 'UserTimeZone',
'Prio' => '5000'
};
Gives end users the possibility to override the separator character for CSV files, defined in the translation files.
这个设置默认没有激活。
默认值:
$Self->{'PreferencesGroups'}->{'CSVSeparator'} = {
'Active' => '1',
'Column' => 'Other Settings',
'Data' => {
'' => '',
',' => ',',
';' => ';',
'\\t' => 'tab',
'|' => '|'
},
'DataSelected' => '0',
'Desc' => 'Select the separator character used in CSV files (stats and searches). If you don\'t select a separator here, the default separator for your language will be used.',
'Key' => 'CSV Separator',
'Label' => 'CSV Separator',
'Module' => 'Kernel::Output::HTML::Preferences::Generic',
'PrefKey' => 'UserCSVSeparator',
'Prio' => '4000'
};
Framework → Frontend::Agent::Stats
Defines the default maximum number of statistics per page on the overview screen.
不能使这个设置失效。
默认值:
$Self->{'Stats::SearchPageShown'} = '50';
Defines the default selection at the drop down menu for dynamic objects (Form: Common Specification).
不能使这个设置失效。
默认值:
$Self->{'Stats::DefaultSelectedDynamicObject'} = 'Ticket';
Defines the default selection at the drop down menu for permissions (Form: Common Specification).
不能使这个设置失效。
默认值:
$Self->{'Stats::DefaultSelectedPermissions'} = [
'stats'
];
Defines the default selection at the drop down menu for stats format (Form: Common Specification). Please insert the format key (see Stats::Format).
不能使这个设置失效。
默认值:
$Self->{'Stats::DefaultSelectedFormat'} = [
'Print',
'CSV',
'Excel',
'D3::BarChart',
'D3::LineChart',
'D3::StackedAreaChart'
];
Defines the search limit for the stats.
不能使这个设置失效。
默认值:
$Self->{'Stats::SearchLimit'} = '1000';
Defines all the possible stats output formats.
不能使这个设置失效。
默认值:
$Self->{'Stats::Format'} = {
'CSV' => 'CSV',
'D3::BarChart' => 'Graph: Bar Chart',
'D3::LineChart' => 'Graph: Line Chart',
'D3::StackedAreaChart' => 'Graph: Stacked Area Chart',
'Excel' => 'Excel',
'Print' => 'Print'
};
Allows agents to exchange the axis of a stat if they generate one.
不能使这个设置失效。
默认值:
$Self->{'Stats::ExchangeAxis'} = '0';
Allows agents to generate individual-related stats.
不能使这个设置失效。
默认值:
$Self->{'Stats::UseAgentElementInStats'} = '0';
Allows invalid agents to generate individual-related stats.
不能使这个设置失效。
默认值:
$Self->{'Stats::UseInvalidAgentInStats'} = '1';
Shows all the customer identifiers in a multi-select field (not useful if you have a lot of customer identifiers).
不能使这个设置失效。
默认值:
$Self->{'Stats::CustomerIDAsMultiSelect'} = '1';
Shows all the customer user identifiers in a multi-select field (not useful if you have a lot of customer user identifiers).
不能使这个设置失效。
默认值:
$Self->{'Stats::CustomerUserLoginsAsMultiSelect'} = '0';
Framework → Frontend::Customer
The headline shown in the customer interface.
不能使这个设置失效。
默认值:
$Self->{'CustomerHeadline'} = 'Example Company';
The logo shown in the header of the customer interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.
这个设置默认没有激活。
默认值:
$Self->{'CustomerLogo'} = {
'StyleHeight' => '45px',
'StyleRight' => '25px',
'StyleTop' => '9px',
'StyleWidth' => '300px',
'URL' => 'skins/Customer/default/img/logo.png'
};
Defines the user identifier for the customer panel.
不能使这个设置失效。
默认值:
$Self->{'CustomerPanelUserID'} = '1';
Activates support for customer groups.
不能使这个设置失效。
默认值:
$Self->{'CustomerGroupSupport'} = '0';
Defines the groups every customer user will be in (if CustomerGroupSupport is enabled and you don't want to manage every user for these groups).
不能使这个设置失效。
默认值:
$Self->{'CustomerGroupAlwaysGroups'} = [
'users'
];
Defines an alternate login URL for the customer panel..
这个设置默认没有激活。
默认值:
$Self->{'CustomerPanelLoginURL'} = 'http://host.example.com/cgi-bin/login.pl';
Defines an alternate logout URL for the customer panel.
这个设置默认没有激活。
默认值:
$Self->{'CustomerPanelLogoutURL'} = 'http://host.example.com/cgi-bin/login.pl';
Defines a customer item, which generates a google maps icon at the end of a customer info block.
默认值:
$Self->{'Frontend::CustomerUser::Item'}->{'1-GoogleMaps'} = {
'Attributes' => 'UserStreet;UserCity;UserCountry;',
'CSS' => 'Core.Agent.CustomerUser.GoogleMaps.css',
'CSSClass' => 'GoogleMaps',
'IconName' => 'fa-globe',
'Module' => 'Kernel::Output::HTML::CustomerUser::Generic',
'Required' => 'UserStreet;UserCity;',
'Target' => '_blank',
'Text' => 'Location',
'URL' => 'http://maps.google.com/maps?z=7&q='
};
Defines a customer item, which generates a google icon at the end of a customer info block.
这个设置默认没有激活。
默认值:
$Self->{'Frontend::CustomerUser::Item'}->{'2-Google'} = {
'Attributes' => 'UserFirstname;UserLastname;',
'CSS' => 'Core.Agent.CustomerUser.Google.css',
'CSSClass' => 'Google',
'IconName' => 'fa-google',
'Module' => 'Kernel::Output::HTML::CustomerUser::Generic',
'Required' => 'UserFirstname;UserLastname;',
'Target' => '_blank',
'Text' => 'Google',
'URL' => 'http://google.com/search?q='
};
Defines a customer item, which generates a LinkedIn icon at the end of a customer info block.
这个设置默认没有激活。
默认值:
$Self->{'Frontend::CustomerUser::Item'}->{'2-LinkedIn'} = {
'Attributes' => 'UserFirstname;UserLastname;',
'CSS' => 'Core.Agent.CustomerUser.LinkedIn.css',
'CSSClass' => 'LinkedIn',
'IconName' => 'fa-linkedin',
'Module' => 'Kernel::Output::HTML::CustomerUser::Generic',
'Required' => 'UserFirstname;UserLastname;',
'Target' => '_blank',
'Text' => 'LinkedIn',
'URL' => 'http://www.linkedin.com/commonSearch?type=people&keywords='
};
Defines a customer item, which generates a XING icon at the end of a customer info block.
这个设置默认没有激活。
默认值:
$Self->{'Frontend::CustomerUser::Item'}->{'3-XING'} = {
'Attributes' => 'UserFirstname;UserLastname;',
'CSS' => 'Core.Agent.CustomerUser.Xing.css',
'CSSClass' => 'Xing',
'IconName' => 'fa-xing',
'Module' => 'Kernel::Output::HTML::CustomerUser::Generic',
'Required' => 'UserFirstname;UserLastname;',
'Target' => '_blank',
'Text' => 'XING',
'URL' => 'https://www.xing.com/app/search?op=search;keywords='
};
This module and its PreRun() function will be executed, if defined, for every request. This module is useful to check some user options or to display news about new applications.
这个设置默认没有激活。
默认值:
$Self->{'CustomerPanelPreApplicationModule'}->{'CustomerAccept'} = 'Kernel::Modules::CustomerAccept';
Defines the key to check with CustomerAccept. If this user preferences key is true, then the message is accepted by the system.
这个设置默认没有激活。
默认值:
$Self->{'CustomerPanel::InfoKey'} = 'CustomerAccept1';
Defines the path of the shown info file, that is located under Kernel/Output/HTML/Templates/Standard/CustomerAccept.tt.
这个设置默认没有激活。
默认值:
$Self->{'CustomerPanel::InfoFile'} = 'CustomerAccept';
Activates lost password feature for customers.
不能使这个设置失效。
默认值:
$Self->{'CustomerPanelLostPassword'} = '1';
Enables customers to create their own accounts.
不能使这个设置失效。
默认值:
$Self->{'CustomerPanelCreateAccount'} = '1';
If active, one of the regular expressions has to match the user's email address to allow registration.
这个设置默认没有激活。
默认值:
$Self->{'CustomerPanelCreateAccount::MailRestrictions::Whitelist'} = [
'\\@your\\.domain\\.example$'
];
If active, none of the regular expressions may match the user's email address to allow registration.
这个设置默认没有激活。
默认值:
$Self->{'CustomerPanelCreateAccount::MailRestrictions::Blacklist'} = [
'\\@your\\.domain\\.example$'
];
Defines the subject for notification mails sent to customers, with token about new requested password.
不能使这个设置失效。
默认值:
$Self->{'CustomerPanelSubjectLostPasswordToken'} = 'New OTRS password request';
Defines the body text for notification mails sent to customers, with token about new requested password (after using this link the new password will be sent).
不能使这个设置失效。
默认值:
$Self->{'CustomerPanelBodyLostPasswordToken'} = 'Hi <OTRS_USERFIRSTNAME>,
You or someone impersonating you has requested to change your OTRS
password.
If you want to do this, click on this link. You will receive another email containing the password.
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl?Action=CustomerLostPassword;Token=<OTRS_TOKEN>
If you did not request a new password, please ignore this email.
';
Defines the subject for notification mails sent to customers, about new password.
不能使这个设置失效。
默认值:
$Self->{'CustomerPanelSubjectLostPassword'} = 'New OTRS password';
Defines the body text for notification mails sent to customers, about new password (after using this link the new password will be sent).
不能使这个设置失效。
默认值:
$Self->{'CustomerPanelBodyLostPassword'} = 'Hi <OTRS_USERFIRSTNAME>,
New password: <OTRS_NEWPW>
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl
';
Defines the subject for notification mails sent to customers, about new account.
不能使这个设置失效。
默认值:
$Self->{'CustomerPanelSubjectNewAccount'} = 'New OTRS Account!';
Defines the body text for notification mails sent to customers, about new account.
不能使这个设置失效。
默认值:
$Self->{'CustomerPanelBodyNewAccount'} = 'Hi <OTRS_USERFIRSTNAME>,
You or someone impersonating you has created a new OTRS account for
you.
Full name: <OTRS_USERFIRSTNAME> <OTRS_USERLASTNAME>
User name: <OTRS_USERLOGIN>
Password : <OTRS_USERPASSWORD>
You can log in via the following URL. We encourage you to change your password
via the Preferences button after logging in.
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl
';
Default skin for the customer interface.
默认值:
$Self->{'Loader::Customer::Skin'}->{'000-default'} = {
'Description' => 'This is the default orange - black skin for the customer interface.',
'HomePage' => 'www.otrs.org',
'InternalName' => 'default',
'VisibleName' => 'Default'
};
The customer skin's InternalName which should be used in the customer interface. Please check the available skins in Frontend::Customer::Skins.
不能使这个设置失效。
默认值:
$Self->{'Loader::Customer::SelectedSkin'} = 'default';
It is possible to configure different skins, for example to distinguish between diferent customers, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid skin on your system. Please see the example entries for the proper form of the regex.
这个设置默认没有激活。
默认值:
$Self->{'Loader::Customer::SelectedSkin::HostBased'} = {
'host1\\.example\\.com' => 'Someskin1',
'host2\\.example\\.com' => 'Someskin2'
};
Defines the config options for the autocompletion feature.
默认值:
$Self->{'AutoComplete::Customer'}->{'Default'} = {
'AutoCompleteActive' => '1',
'ButtonText' => 'Search',
'MaxResultsDisplayed' => '20',
'MinQueryLength' => '2',
'QueryDelay' => '100'
};
Use new type of select and autocomplete fields in customer interface, where applicable (InputFields).
不能使这个设置失效。
默认值:
$Self->{'ModernizeCustomerFormFields'} = '1';
Framework → Frontend::Customer::Auth
Defines the module to authenticate customers.
不能使这个设置失效。
默认值:
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::DB';
If "DB" was selected for Customer::AuthModule, the crypt type of passwords must be specified.
不能使这个设置失效。
默认值:
$Self->{'Customer::AuthModule::DB::CryptType'} = 'sha2';
If "DB" was selected for Customer::AuthModule, the name of the table where your customer data should be stored must be specified.
不能使这个设置失效。
默认值:
$Self->{'Customer::AuthModule::DB::Table'} = 'customer_user';
If "DB" was selected for Customer::AuthModule, the name of the column for the CustomerKey in the customer table must be specified.
不能使这个设置失效。
默认值:
$Self->{'Customer::AuthModule::DB::CustomerKey'} = 'login';
If "DB" was selected for Customer::AuthModule, the column name for the CustomerPassword in the customer table must be specified.
不能使这个设置失效。
默认值:
$Self->{'Customer::AuthModule::DB::CustomerPassword'} = 'pw';
If "DB" was selected for Customer::AuthModule, the DSN for the connection to the customer table must be specified.
这个设置默认没有激活。
默认值:
$Self->{'Customer::AuthModule::DB::DSN'} = 'DBI:mysql:database=customerdb;host=customerdbhost';
If "DB" was selected for Customer::AuthModule, a username to connect to the customer table can be specified.
这个设置默认没有激活。
默认值:
$Self->{'Customer::AuthModule::DB::User'} = 'some_user';
If "DB" was selected for Customer::AuthModule, a password to connect to the customer table can be specified.
这个设置默认没有激活。
默认值:
$Self->{'Customer::AuthModule::DB::Password'} = 'some_password';
If "DB" was selected for Customer::AuthModule, a database driver (normally autodetection is used) can be specified.
这个设置默认没有激活。
默认值:
$Self->{'Customer::AuthModule::DB::Type'} = 'mysql';
If "HTTPBasicAuth" was selected for Customer::AuthModule, you can specify to strip leading parts of user names (e. g. for domains like example_domain\user to user).
这个设置默认没有激活。
默认值:
$Self->{'Customer::AuthModule::HTTPBasicAuth::Replace'} = 'example_domain\\\\';
If "HTTPBasicAuth" was selected for Customer::AuthModule, you can specify (by using a RegExp) to strip parts of REMOTE_USER (e. g. for to remove trailing domains). RegExp-Note, $1 will be the new Login.
这个设置默认没有激活。
默认值:
$Self->{'Customer::AuthModule::HTTPBasicAuth::ReplaceRegExp'} = '^(.+?)@.+?$';
If "LDAP" was selected for Customer::AuthModule, the LDAP host can be specified.
这个设置默认没有激活。
默认值:
$Self->{'Customer::AuthModule::LDAP::Host'} = 'ldap.example.com';
If "LDAP" was selected for Customer::AuthModule, the BaseDN must be specified.
这个设置默认没有激活。
默认值:
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=example,dc=com';
If "LDAP" was selected for Customer::AuthModule, the user identifier must be specified.
这个设置默认没有激活。
默认值:
$Self->{'Customer::AuthModule::LDAP::UID'} = 'uid';
If "LDAP" was selected for Customer::Authmodule, you can check if the user is allowed to authenticate because he is in a posixGroup, e.g. user needs to be in a group xyz to use OTRS. Specify the group, who may access the system.
这个设置默认没有激活。
默认值:
$Self->{'Customer::AuthModule::LDAP::GroupDN'} = 'cn=otrsallow,ou=posixGroups,dc=example,dc=com';
If "LDAP" was selected for Customer::AuthModule, you can specify access attributes here.
这个设置默认没有激活。
默认值:
$Self->{'Customer::AuthModule::LDAP::AccessAttr'} = 'memberUid';
If "LDAP" was selected for Customer::AuthModule, user attributes can be specified. For LDAP posixGroups use UID, for non LDAP posixGroups use full user DN.
这个设置默认没有激活。
默认值:
$Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'UID';
If "LDAP" was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the username for this special user here.
这个设置默认没有激活。
默认值:
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'cn=binduser,ou=users,dc=example,dc=com';
If "LDAP" was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the password for this special user here.
这个设置默认没有激活。
默认值:
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'some_password';
If "LDAP" was selected, you can add a filter to each LDAP query, e.g. (mail=*), (objectclass=user) or (!objectclass=computer).
这个设置默认没有激活。
默认值:
$Self->{'Customer::AuthModule::LDAP::AlwaysFilter'} = '(!objectclass=computer)';
If "LDAP" was selected for Customer::AuthModule and if you want to add a suffix to every customer login name, specifiy it here, e. g. you just want to write the username user but in your LDAP directory exists user@domain.
这个设置默认没有激活。
默认值:
$Self->{'Customer::AuthModule::LDAP::UserSuffix'} = '@domain.com';
If "LDAP" was selected for Customer::AuthModule and special paramaters are needed for the Net::LDAP perl module, you can specify them here. See "perldoc Net::LDAP" for more information about the parameters.
这个设置默认没有激活。
默认值:
$Self->{'Customer::AuthModule::LDAP::Params'} = {
'async' => '0',
'port' => '389',
'timeout' => '120',
'version' => '3'
};
If "LDAP" was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can't be established due to network problems.
默认值:
$Self->{'Customer::AuthModule::LDAP::Die'} = '1';
If "Radius" was selected for Customer::AuthModule, the radius host must be specified.
这个设置默认没有激活。
默认值:
$Self->{'Customer::AuthModule::Radius::Host'} = 'radiushost';
If "Radius" was selected for Customer::AuthModule, the password to authenticate to the radius host must be specified.
这个设置默认没有激活。
默认值:
$Self->{'Customer::AuthModule::Radius::Password'} = 'radiussecret';
If "Radius" was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can't be established due to network problems.
默认值:
$Self->{'Customer::AuthModule::Radius::Die'} = '1';
Framework → Frontend::Customer::Auth::TwoFactor
Defines the two-factor module to authenticate customers.
这个设置默认没有激活。
默认值:
$Self->{'Customer::AuthTwoFactorModule'} = 'Kernel::System::CustomerAuth::TwoFactor::GoogleAuthenticator';
Defines the customer preferences key where the shared secret key is stored.
不能使这个设置失效。
默认值:
$Self->{'Customer::AuthTwoFactorModule::SecretPreferencesKey'} = 'UserGoogleAuthenticatorSecretKey';
Defines if customers should be allowed to login if they have no shared secret stored in their preferences and therefore are not using two-factor authentication.
默认值:
$Self->{'Customer::AuthTwoFactorModule::AllowEmptySecret'} = '1';
Defines if the previously valid token should be accepted for authentication. This is slightly less secure but gives users 30 seconds more time to enter their one-time password.
默认值:
$Self->{'Customer::AuthTwoFactorModule::AllowPreviousToken'} = '1';
Framework → Frontend::Customer::ModuleNotify
Defines the module to display a notification in different interfaces on different occasions for OTRS Business Solution™.
不能使这个设置失效。
默认值:
$Self->{'CustomerFrontend::NotifyModule'}->{'1-OTRSBusiness'} = {
'Module' => 'Kernel::Output::HTML::Notification::CustomerOTRSBusiness'
};
Defines the module that shows the currently logged in agents in the customer interface.
这个设置默认没有激活。
默认值:
$Self->{'CustomerFrontend::NotifyModule'}->{'1-ShowAgentOnline'} = {
'Module' => 'Kernel::Output::HTML::Notification::AgentOnline',
'ShowEmail' => '1'
};
Defines the module that shows the currently logged in customers in the customer interface.
这个设置默认没有激活。
默认值:
$Self->{'CustomerFrontend::NotifyModule'}->{'1-ShowCustomerOnline'} = {
'Module' => 'Kernel::Output::HTML::Notification::CustomerOnline',
'ShowEmail' => '1'
};
Defines the module to display a notification in the agent interface, if the agent is logged in while having system maintenance active.
不能使这个设置失效。
默认值:
$Self->{'CustomerFrontend::NotifyModule'}->{'6-CustomerSystemMaintenance-Check'} = {
'Module' => 'Kernel::Output::HTML::Notification::CustomerSystemMaintenanceCheck'
};
Framework → Frontend::Customer::ModuleRegistration
Frontend module registration for the customer interface.
默认值:
$Self->{'CustomerFrontend::Module'}->{'Logout'} = {
'Description' => 'Logout of customer panel.',
'NavBarName' => '',
'Title' => ''
};
Frontend module registration for the customer interface.
默认值:
$Self->{'CustomerFrontend::Module'}->{'CustomerPreferences'} = {
'Description' => 'Customer preferences.',
'NavBarName' => '',
'Title' => 'Preferences'
};
Frontend module registration for the customer interface.
默认值:
$Self->{'CustomerFrontend::Module'}->{'CustomerAccept'} = {
'Description' => 'To accept login information, such as an EULA or license.',
'NavBarName' => '',
'Title' => 'Info'
};
Frontend module registration for the customer interface.
不能使这个设置失效。
默认值:
$Self->{'CustomerFrontend::Module'}->{'PictureUpload'} = {
'Description' => 'Picture upload module.',
'NavBarName' => 'Ticket',
'Title' => 'Picture-Upload'
};
Framework → Frontend::Customer::Preferences
Defines the parameters for the customer preferences table.
不能使这个设置失效。
默认值:
$Self->{'CustomerPreferences'} = {
'Module' => 'Kernel::System::CustomerUser::Preferences::DB',
'Params' => {
'Table' => 'customer_preferences',
'TableKey' => 'preferences_key',
'TableUserID' => 'user_id',
'TableValue' => 'preferences_value'
}
};
Sets the order of the different items in the customer preferences view.
不能使这个设置失效。
默认值:
$Self->{'CustomerPreferencesView'} = [
'User Profile',
'Other Settings'
];
Defines all the parameters for this item in the customer preferences. 'PasswordRegExp' allows to match passwords against a regular expression. Define the minimum number of characters using 'PasswordMinSize'. Define if at least 2 lowercase and 2 uppercase letter characters are needed by setting the appropriate option to '1'. 'PasswordMin2Characters' defines if the password needs to contain at least 2 letter characters (set to 0 or 1). 'PasswordNeedDigit' controls the need of at least 1 digit (set to 0 or 1 to control).
默认值:
$Self->{'CustomerPreferencesGroups'}->{'Password'} = {
'Active' => '1',
'Area' => 'Customer',
'Column' => 'Other Settings',
'Desc' => 'Set a new password by filling in your current password and a new one.',
'Label' => 'Change password',
'Module' => 'Kernel::Output::HTML::Preferences::Password',
'PasswordMin2Characters' => '0',
'PasswordMin2Lower2UpperCharacters' => '0',
'PasswordMinSize' => '0',
'PasswordNeedDigit' => '0',
'PasswordRegExp' => '',
'Prio' => '1000'
};
Defines the config parameters of this item, to be shown in the preferences view.
默认值:
$Self->{'CustomerPreferencesGroups'}->{'GoogleAuthenticatorSecretKey'} = {
'Active' => '0',
'Block' => 'Input',
'Column' => 'Other Settings',
'Desc' => 'Enter your shared secret to enable two factor authentication.',
'Key' => 'Shared Secret',
'Label' => 'Google Authenticator',
'Module' => 'Kernel::Output::HTML::Preferences::Generic',
'PrefKey' => 'UserGoogleAuthenticatorSecretKey',
'Prio' => '1100'
};
Defines all the parameters for this item in the customer preferences.
默认值:
$Self->{'CustomerPreferencesGroups'}->{'Language'} = {
'Active' => '1',
'Column' => 'User Profile',
'Desc' => 'Select the main interface language.',
'Key' => 'Language',
'Label' => 'Interface language',
'Module' => 'Kernel::Output::HTML::Preferences::Language',
'PrefKey' => 'UserLanguage',
'Prio' => '2000'
};
Defines all the parameters for this item in the customer preferences.
默认值:
$Self->{'CustomerPreferencesGroups'}->{'Theme'} = {
'Active' => '0',
'Column' => 'User Profile',
'Desc' => 'Select your preferred theme for OTRS.',
'Key' => 'Frontend theme.',
'Label' => 'Theme',
'Module' => 'Kernel::Output::HTML::Preferences::Theme',
'PrefKey' => 'UserTheme',
'Prio' => '1000'
};
Defines all the parameters for this item in the customer preferences.
默认值:
$Self->{'CustomerPreferencesGroups'}->{'TimeZone'} = {
'Active' => '1',
'Column' => 'User Profile',
'Desc' => 'This is a description for TimeZone on Customer side.',
'Key' => 'Time Zone',
'Label' => 'Time Zone',
'Module' => 'Kernel::Output::HTML::Preferences::TimeZone',
'PrefKey' => 'UserTimeZone',
'Prio' => '5000'
};
Defines all the parameters for this item in the customer preferences.
默认值:
$Self->{'CustomerPreferencesGroups'}->{'PGP'} = {
'Active' => '1',
'Column' => 'Other Settings',
'Desc' => 'Upload your PGP key.',
'Key' => 'PGP Key',
'Label' => 'PGP Key',
'Module' => 'Kernel::Output::HTML::Preferences::PGP',
'PrefKey' => 'UserPGPKey',
'Prio' => '10000'
};
Defines all the parameters for this item in the customer preferences.
默认值:
$Self->{'CustomerPreferencesGroups'}->{'SMIME'} = {
'Active' => '1',
'Column' => 'Other Settings',
'Desc' => 'Upload your S/MIME certificate.',
'Key' => 'S/MIME Certificate',
'Label' => 'S/MIME Certificate',
'Module' => 'Kernel::Output::HTML::Preferences::SMIME',
'PrefKey' => 'UserSMIMEKey',
'Prio' => '11000'
};
Framework → Frontend::Public::ModuleRegistration
Frontend module registration for the public interface.
默认值:
$Self->{'PublicFrontend::Module'}->{'PublicDefault'} = {
'Description' => 'PublicDefault',
'NavBarName' => '',
'Title' => 'PublicDefault'
};
Frontend module registration for the public interface.
默认值:
$Self->{'PublicFrontend::Module'}->{'PublicRepository'} = {
'Description' => 'PublicRepository',
'NavBarName' => '',
'Title' => 'PublicRepository'
};
Frontend module registration for the public interface.
默认值:
$Self->{'PublicFrontend::Module'}->{'PublicSupportDataCollector'} = {
'Description' => 'PublicSupportDataCollector',
'NavBarName' => '',
'Title' => 'PublicSupportDataCollector'
};
Framework → SystemMaintenance
Sets the minutes a notification is shown for notice about upcoming system maintenance period.
默认值:
$Self->{'SystemMaintenance::TimeNotifyUpcomingMaintenance'} = '30';
Sets the default message for the notification is shown on a running system maintenance period.
默认值:
$Self->{'SystemMaintenance::IsActiveDefaultNotification'} = 'We are performing scheduled maintenance.';
Sets the default message for the login screen on Agent and Customer interface, it's shown when a running system maintenance period is active.
默认值:
$Self->{'SystemMaintenance::IsActiveDefaultLoginMessage'} = 'We are performing scheduled maintenance. We should be back online shortly.';
Sets the default error message for the login screen on Agent and Customer interface, it's shown when a running system maintenance period is active.
默认值:
$Self->{'SystemMaintenance::IsActiveDefaultLoginErrorMessage'} = 'We are performing scheduled maintenance. Login is temporarily not available.';