$Self->{'OTRSEscalationEvents::DecayTime'} =  '1440';

 $Self->{'CustomerCompany::EventModulePost'}->{'110-UpdateTickets'} =  {
  'Event' => 'CustomerCompanyUpdate',
  'Module' => 'Kernel::System::CustomerCompany::Event::TicketUpdate',
  'Transaction' => '0'
};

 $Self->{'CustomerUser::EventModulePost'}->{'120-UpdateTickets'} =  {
  'Event' => 'CustomerUserUpdate',
  'Module' => 'Kernel::System::CustomerUser::Event::TicketUpdate',
  'Transaction' => '0'
};

 $Self->{'Ticket::SearchIndexModule'} =  'Kernel::System::Ticket::ArticleSearchIndex::RuntimeDB';

 $Self->{'Ticket::SearchIndex::WarnOnStopWordUsage'} =  '0';

 $Self->{'Ticket::SearchIndex::Attribute'} =  {
  'WordCountMax' => '1000',
  'WordLengthMax' => '30',
  'WordLengthMin' => '3'
};

 $Self->{'Ticket::SearchIndex::Filters'} =  [
  '[,\\&\\<\\>\\?"\\!\\*\\|;\\[\\]\\(\\)\\+\\$\\^=]',
  '^[\':.]|[\':.]$',
  '^[^\\w]+$'
];

 $Self->{'Ticket::SearchIndex::StopWords'} =  {
  'a' => '1',
  'aan' => '1',
  'aber' => '1',
  'about' => '1',
  'above' => '1',
  'adesso' => '1',
  'af' => '1',
  'after' => '1',
  'again' => '1',
  'against' => '1',
  'ai' => '1',
  'al' => '1',
  'alguna' => '1',
  'algunas' => '1',
  'alguno' => '1',
  'algunos' => '1',
  'algún' => '1',
  'all' => '1',
  'alla' => '1',
  'alleen' => '1',
  'allo' => '1',
  'allora' => '1',
  'alors' => '1',
  'als' => '1',
  'altre' => '1',
  'altri' => '1',
  'altro' => '1',
  'am' => '1',
  'ambos' => '1',
  'ampleamos' => '1',
  'an' => '1',
  'anche' => '1',
  'ancora' => '1',
  'and' => '1',
  'ander' => '1',
  'ante' => '1',
  'antes' => '1',
  'any' => '1',
  'aquel' => '1',
  'aquellas' => '1',
  'aquellos' => '1',
  'aqui' => '1',
  'are' => '1',
  'aren\'t' => '1',
  'arriba' => '1',
  'as' => '1',
  'at' => '1',
  'atras' => '1',
  'au' => '1',
  'auch' => '1',
  'aucuns' => '1',
  'auf' => '1',
  'aus' => '1',
  'aussi' => '1',
  'autre' => '1',
  'avant' => '1',
  'avec' => '1',
  'avere' => '1',
  'aveva' => '1',
  'avevano' => '1',
  'avoir' => '1',
  'bajo' => '1',
  'bastante' => '1',
  'be' => '1',
  'because' => '1',
  'been' => '1',
  'before' => '1',
  'beginnen' => '1',
  'bei' => '1',
  'being' => '1',
  'below' => '1',
  'ben' => '1',
  'between' => '1',
  'bien' => '1',
  'bij' => '1',
  'bin' => '1',
  'bis' => '1',
  'bist' => '1',
  'blijven' => '1',
  'bon' => '1',
  'both' => '1',
  'buono' => '1',
  'but' => '1',
  'by' => '1',
  'cada' => '1',
  'can\'t' => '1',
  'cannot' => '1',
  'car' => '1',
  'ce' => '1',
  'cela' => '1',
  'ces' => '1',
  'ceux' => '1',
  'chaque' => '1',
  'che' => '1',
  'chi' => '1',
  'ci' => '1',
  'cierta' => '1',
  'ciertas' => '1',
  'cierto' => '1',
  'ciertos' => '1',
  'cinque' => '1',
  'comme' => '1',
  'comment' => '1',
  'como' => '1',
  'comprare' => '1',
  'con' => '1',
  'consecutivi' => '1',
  'consecutivo' => '1',
  'conseguimos' => '1',
  'conseguir' => '1',
  'consigo' => '1',
  'consigue' => '1',
  'consiguen' => '1',
  'consigues' => '1',
  'cosa' => '1',
  'could' => '1',
  'couldn\'t' => '1',
  'cual' => '1',
  'cuando' => '1',
  'cui' => '1',
  'da' => '1',
  'dadurch' => '1',
  'dag' => '1',
  'daher' => '1',
  'dan' => '1',
  'dans' => '1',
  'darum' => '1',
  'das' => '1',
  'dass' => '1',
  'dat' => '1',
  'daß' => '1',
  'de' => '1',
  'dedans' => '1',
  'dehors' => '1',
  'dein' => '1',
  'deine' => '1',
  'del' => '1',
  'della' => '1',
  'dello' => '1',
  'dem' => '1',
  'den' => '1',
  'denken' => '1',
  'dentro' => '1',
  'depuis' => '1',
  'der' => '1',
  'des' => '1',
  'desde' => '1',
  'deshalb' => '1',
  'dessen' => '1',
  'deux' => '1',
  'deve' => '1',
  'devo' => '1',
  'devrait' => '1',
  'deze' => '1',
  'di' => '1',
  'did' => '1',
  'didn\'t' => '1',
  'die' => '1',
  'dies' => '1',
  'dieser' => '1',
  'dieses' => '1',
  'dit' => '1',
  'do' => '1',
  'doch' => '1',
  'doen' => '1',
  'does' => '1',
  'doesn\'t' => '1',
  'doing' => '1',
  'doit' => '1',
  'don\'t' => '1',
  'donc' => '1',
  'donde' => '1',
  'door' => '1',
  'doppio' => '1',
  'dort' => '1',
  'dos' => '1',
  'down' => '1',
  'droite' => '1',
  'du' => '1',
  'due' => '1',
  'durch' => '1',
  'during' => '1',
  'dus' => '1',
  'début' => '1',
  'e' => '1',
  'each' => '1',
  'ecco' => '1',
  'echt' => '1',
  'een' => '1',
  'eens' => '1',
  'ein' => '1',
  'eine' => '1',
  'einem' => '1',
  'einen' => '1',
  'einer' => '1',
  'eines' => '1',
  'el' => '1',
  'elk' => '1',
  'elkaar' => '1',
  'ellas' => '1',
  'elle' => '1',
  'elles' => '1',
  'ellos' => '1',
  'empleais' => '1',
  'emplean' => '1',
  'emplear' => '1',
  'empleas' => '1',
  'empleo' => '1',
  'en' => '1',
  'encima' => '1',
  'encore' => '1',
  'entonces' => '1',
  'entre' => '1',
  'er' => '1',
  'era' => '1',
  'eramos' => '1',
  'eran' => '1',
  'eras' => '1',
  'eres' => '1',
  'es' => '1',
  'essai' => '1',
  'est' => '1',
  'esta' => '1',
  'estaba' => '1',
  'estado' => '1',
  'estais' => '1',
  'estamos' => '1',
  'estan' => '1',
  'estoy' => '1',
  'et' => '1',
  'eu' => '1',
  'euer' => '1',
  'eure' => '1',
  'even' => '1',
  'fait' => '1',
  'faites' => '1',
  'fare' => '1',
  'few' => '1',
  'fin' => '1',
  'fine' => '1',
  'fino' => '1',
  'fois' => '1',
  'font' => '1',
  'for' => '1',
  'force' => '1',
  'fra' => '1',
  'from' => '1',
  'fue' => '1',
  'fueron' => '1',
  'fui' => '1',
  'fuimos' => '1',
  'further' => '1',
  'für' => '1',
  'gaan' => '1',
  'gebruiken' => '1',
  'geen' => '1',
  'gente' => '1',
  'geven' => '1',
  'giu' => '1',
  'goed' => '1',
  'groot' => '1',
  'gueno' => '1',
  'ha' => '1',
  'haar' => '1',
  'hace' => '1',
  'haceis' => '1',
  'hacemos' => '1',
  'hacen' => '1',
  'hacer' => '1',
  'haces' => '1',
  'had' => '1',
  'hadn\'t' => '1',
  'hago' => '1',
  'hai' => '1',
  'hanno' => '1',
  'has' => '1',
  'hasn\'t' => '1',
  'hatte' => '1',
  'hatten' => '1',
  'hattest' => '1',
  'hattet' => '1',
  'haut' => '1',
  'have' => '1',
  'haven\'t' => '1',
  'having' => '1',
  'he' => '1',
  'he\'d' => '1',
  'he\'ll' => '1',
  'he\'s' => '1',
  'hebben' => '1',
  'heel' => '1',
  'hem' => '1',
  'her' => '1',
  'here' => '1',
  'here\'s' => '1',
  'hers' => '1',
  'herself' => '1',
  'het' => '1',
  'hier' => '1',
  'hij' => '1',
  'him' => '1',
  'himself' => '1',
  'hinter' => '1',
  'his' => '1',
  'ho' => '1',
  'hoe' => '1',
  'horen' => '1',
  'hors' => '1',
  'houden' => '1',
  'how' => '1',
  'how\'s' => '1',
  'huis' => '1',
  'hun' => '1',
  'i' => '1',
  'i\'d' => '1',
  'i\'ll' => '1',
  'i\'m' => '1',
  'i\'ve' => '1',
  'ich' => '1',
  'ici' => '1',
  'iets' => '1',
  'if' => '1',
  'ihr' => '1',
  'ihre' => '1',
  'il' => '1',
  'ils' => '1',
  'im' => '1',
  'in' => '1',
  'incluso' => '1',
  'indietro' => '1',
  'intenta' => '1',
  'intentais' => '1',
  'intentamos' => '1',
  'intentan' => '1',
  'intentar' => '1',
  'intentas' => '1',
  'intento' => '1',
  'into' => '1',
  'invece' => '1',
  'io' => '1',
  'ir' => '1',
  'is' => '1',
  'isn\'t' => '1',
  'ist' => '1',
  'it' => '1',
  'it\'s' => '1',
  'its' => '1',
  'itself' => '1',
  'ja' => '1',
  'jaar' => '1',
  'je' => '1',
  'jede' => '1',
  'jedem' => '1',
  'jeden' => '1',
  'jeder' => '1',
  'jedes' => '1',
  'jener' => '1',
  'jenes' => '1',
  'jetzt' => '1',
  'jij' => '1',
  'jou' => '1',
  'jullie' => '1',
  'juste' => '1',
  'kann' => '1',
  'kannst' => '1',
  'keer' => '1',
  'kijken' => '1',
  'kind' => '1',
  'komen' => '1',
  'krijgen' => '1',
  'kunnen' => '1',
  'können' => '1',
  'könnt' => '1',
  'la' => '1',
  'laat' => '1',
  'land' => '1',
  'lang' => '1',
  'largo' => '1',
  'las' => '1',
  'laten' => '1',
  'lavoro' => '1',
  'le' => '1',
  'lei' => '1',
  'les' => '1',
  'let\'s' => '1',
  'leur' => '1',
  'lezen' => '1',
  'liggen' => '1',
  'lo' => '1',
  'lopen' => '1',
  'loro' => '1',
  'los' => '1',
  'lui' => '1',
  'lungo' => '1',
  'là' => '1',
  'ma' => '1',
  'maar' => '1',
  'machen' => '1',
  'maintenant' => '1',
  'mais' => '1',
  'maken' => '1',
  'man' => '1',
  'me' => '1',
  'mee' => '1',
  'meglio' => '1',
  'mein' => '1',
  'meine' => '1',
  'mens' => '1',
  'mes' => '1',
  'met' => '1',
  'mientras' => '1',
  'mijn' => '1',
  'mine' => '1',
  'mio' => '1',
  'mit' => '1',
  'modo' => '1',
  'moeder' => '1',
  'moeten' => '1',
  'mogen' => '1',
  'moins' => '1',
  'molta' => '1',
  'molti' => '1',
  'molto' => '1',
  'mon' => '1',
  'more' => '1',
  'most' => '1',
  'mot' => '1',
  'muchos' => '1',
  'musst' => '1',
  'mustn\'t' => '1',
  'muy' => '1',
  'muß' => '1',
  'mußt' => '1',
  'my' => '1',
  'myself' => '1',
  'même' => '1',
  'müssen' => '1',
  'müßt' => '1',
  'na' => '1',
  'naar' => '1',
  'nach' => '1',
  'nachdem' => '1',
  'nee' => '1',
  'nei' => '1',
  'nein' => '1',
  'nella' => '1',
  'net' => '1',
  'ni' => '1',
  'nicht' => '1',
  'niet' => '1',
  'nieuw' => '1',
  'no' => '1',
  'nog' => '1',
  'noi' => '1',
  'nome' => '1',
  'nommés' => '1',
  'nor' => '1',
  'nos' => '1',
  'nosotros' => '1',
  'nostro' => '1',
  'not' => '1',
  'notre' => '1',
  'nou' => '1',
  'nous' => '1',
  'nouveaux' => '1',
  'nove' => '1',
  'nu' => '1',
  'nun' => '1',
  'nuovi' => '1',
  'nuovo' => '1',
  'o' => '1',
  'oder' => '1',
  'of' => '1',
  'off' => '1',
  'oltre' => '1',
  'om' => '1',
  'omdat' => '1',
  'on' => '1',
  'once' => '1',
  'only' => '1',
  'ons' => '1',
  'ook' => '1',
  'op' => '1',
  'or' => '1',
  'ora' => '1',
  'other' => '1',
  'otro' => '1',
  'otto' => '1',
  'ou' => '1',
  'ought' => '1',
  'our' => '1',
  'ours' => '1',
  'ourselves' => '1',
  'out' => '1',
  'over' => '1',
  'own' => '1',
  'où' => '1',
  'par' => '1',
  'para' => '1',
  'parce' => '1',
  'parole' => '1',
  'pas' => '1',
  'peggio' => '1',
  'pero' => '1',
  'persone' => '1',
  'personnes' => '1',
  'peu' => '1',
  'peut' => '1',
  'piu' => '1',
  'pièce' => '1',
  'plupart' => '1',
  'poco' => '1',
  'podeis' => '1',
  'podemos' => '1',
  'poder' => '1',
  'podria' => '1',
  'podriais' => '1',
  'podriamos' => '1',
  'podrian' => '1',
  'podrias' => '1',
  'por' => '1',
  'por qué' => '1',
  'porque' => '1',
  'pour' => '1',
  'pourquoi' => '1',
  'primero' => '1',
  'primo' => '1',
  'promesso' => '1',
  'puede' => '1',
  'pueden' => '1',
  'puedo' => '1',
  'qua' => '1',
  'quand' => '1',
  'quarto' => '1',
  'quasi' => '1',
  'quattro' => '1',
  'que' => '1',
  'quel' => '1',
  'quelle' => '1',
  'quelles' => '1',
  'quello' => '1',
  'quels' => '1',
  'questo' => '1',
  'qui' => '1',
  'quien' => '1',
  'quindi' => '1',
  'quinto' => '1',
  'rispetto' => '1',
  'roepen' => '1',
  'sa' => '1',
  'sabe' => '1',
  'sabeis' => '1',
  'sabemos' => '1',
  'saben' => '1',
  'saber' => '1',
  'sabes' => '1',
  'same' => '1',
  'sans' => '1',
  'sara' => '1',
  'schrijven' => '1',
  'secondo' => '1',
  'sei' => '1',
  'seid' => '1',
  'sein' => '1',
  'seine' => '1',
  'sembra' => '1',
  'sembrava' => '1',
  'senza' => '1',
  'ser' => '1',
  'ses' => '1',
  'sette' => '1',
  'seulement' => '1',
  'shan\'t' => '1',
  'she' => '1',
  'she\'d' => '1',
  'she\'ll' => '1',
  'she\'s' => '1',
  'should' => '1',
  'shouldn\'t' => '1',
  'si' => '1',
  'sia' => '1',
  'siamo' => '1',
  'sich' => '1',
  'sie' => '1',
  'sien' => '1',
  'siendo' => '1',
  'siete' => '1',
  'sin' => '1',
  'sind' => '1',
  'so' => '1',
  'sobre' => '1',
  'sois' => '1',
  'solamente' => '1',
  'soll' => '1',
  'sollen' => '1',
  'sollst' => '1',
  'sollt' => '1',
  'solo' => '1',
  'some' => '1',
  'somos' => '1',
  'son' => '1',
  'sono' => '1',
  'sonst' => '1',
  'sont' => '1',
  'sopra' => '1',
  'soprattutto' => '1',
  'sotto' => '1',
  'sous' => '1',
  'soweit' => '1',
  'sowie' => '1',
  'soy' => '1',
  'soyez' => '1',
  'staan' => '1',
  'stati' => '1',
  'stato' => '1',
  'stesso' => '1',
  'su' => '1',
  'subito' => '1',
  'such' => '1',
  'sujet' => '1',
  'sul' => '1',
  'sulla' => '1',
  'sur' => '1',
  'sus' => '1',
  'ta' => '1',
  'también' => '1',
  'tandis' => '1',
  'tanto' => '1',
  'te' => '1',
  'tegen' => '1',
  'tekst' => '1',
  'tellement' => '1',
  'tels' => '1',
  'tempo' => '1',
  'teneis' => '1',
  'tenemos' => '1',
  'tener' => '1',
  'tengo' => '1',
  'terzo' => '1',
  'tes' => '1',
  'than' => '1',
  'that' => '1',
  'that\'s' => '1',
  'the' => '1',
  'their' => '1',
  'theirs' => '1',
  'them' => '1',
  'themselves' => '1',
  'then' => '1',
  'there' => '1',
  'there\'s' => '1',
  'these' => '1',
  'they' => '1',
  'they\'d' => '1',
  'they\'ll' => '1',
  'they\'re' => '1',
  'they\'ve' => '1',
  'this' => '1',
  'those' => '1',
  'through' => '1',
  'tiempo' => '1',
  'tiene' => '1',
  'tienen' => '1',
  'tijd' => '1',
  'to' => '1',
  'toch' => '1',
  'todo' => '1',
  'ton' => '1',
  'too' => '1',
  'tot' => '1',
  'tous' => '1',
  'tout' => '1',
  'tra' => '1',
  'trabaja' => '1',
  'trabajais' => '1',
  'trabajamos' => '1',
  'trabajan' => '1',
  'trabajar' => '1',
  'trabajas' => '1',
  'trabajo' => '1',
  'tras' => '1',
  'tre' => '1',
  'triplo' => '1',
  'trop' => '1',
  'très' => '1',
  'tu' => '1',
  'tuyo' => '1',
  'twee' => '1',
  'u' => '1',
  'uit' => '1',
  'ultimo' => '1',
  'un' => '1',
  'una' => '1',
  'unas' => '1',
  'und' => '1',
  'under' => '1',
  'uno' => '1',
  'unos' => '1',
  'unser' => '1',
  'unsere' => '1',
  'unter' => '1',
  'until' => '1',
  'up' => '1',
  'usa' => '1',
  'usais' => '1',
  'usamos' => '1',
  'usan' => '1',
  'usar' => '1',
  'usas' => '1',
  'uso' => '1',
  'va' => '1',
  'vader' => '1',
  'vai' => '1',
  'vais' => '1',
  'valeur' => '1',
  'valor' => '1',
  'vamos' => '1',
  'van' => '1',
  'vaya' => '1',
  'veel' => '1',
  'verdad' => '1',
  'verdadera' => '1',
  'verdadero' => '1',
  'vertellen' => '1',
  'very' => '1',
  'vinden' => '1',
  'voi' => '1',
  'voie' => '1',
  'voient' => '1',
  'volte' => '1',
  'vom' => '1',
  'von' => '1',
  'vont' => '1',
  'voor' => '1',
  'vor' => '1',
  'vosotras' => '1',
  'vosotros' => '1',
  'vostro' => '1',
  'votre' => '1',
  'vous' => '1',
  'voy' => '1',
  'vragen' => '1',
  'vu' => '1',
  'waar' => '1',
  'waarom' => '1',
  'wann' => '1',
  'want' => '1',
  'warum' => '1',
  'was' => '1',
  'wasn\'t' => '1',
  'wat' => '1',
  'we' => '1',
  'we\'d' => '1',
  'we\'ll' => '1',
  'we\'re' => '1',
  'we\'ve' => '1',
  'weer' => '1',
  'weiter' => '1',
  'weitere' => '1',
  'wel' => '1',
  'welk' => '1',
  'wenn' => '1',
  'wer' => '1',
  'werde' => '1',
  'werden' => '1',
  'werdet' => '1',
  'were' => '1',
  'weren\'t' => '1',
  'weshalb' => '1',
  'weten' => '1',
  'what' => '1',
  'what\'s' => '1',
  'when' => '1',
  'when\'s' => '1',
  'where' => '1',
  'where\'s' => '1',
  'which' => '1',
  'while' => '1',
  'who' => '1',
  'who\'s' => '1',
  'whom' => '1',
  'why' => '1',
  'why\'s' => '1',
  'wie' => '1',
  'wieder' => '1',
  'wieso' => '1',
  'willen' => '1',
  'wir' => '1',
  'wird' => '1',
  'wirst' => '1',
  'with' => '1',
  'wo' => '1',
  'woher' => '1',
  'wohin' => '1',
  'won\'t' => '1',
  'woord' => '1',
  'worden' => '1',
  'would' => '1',
  'wouldn\'t' => '1',
  'yo' => '1',
  'you' => '1',
  'you\'d' => '1',
  'you\'ll' => '1',
  'you\'re' => '1',
  'you\'ve' => '1',
  'your' => '1',
  'yours' => '1',
  'yourself' => '1',
  'yourselves' => '1',
  'ze' => '1',
  'zeggen' => '1',
  'zetten' => '1',
  'zich' => '1',
  'zien' => '1',
  'zijn' => '1',
  'zin' => '1',
  'zitten' => '1',
  'zo' => '1',
  'zu' => '1',
  'zullen' => '1',
  'zum' => '1',
  'zur' => '1',
  'ça' => '1',
  'étaient' => '1',
  'état' => '1',
  'étions' => '1',
  'été' => '1',
  'être' => '1',
  'über' => '1'
};

 $Self->{'Ticket::EventModulePost'}->{'98-ArticleSearchIndex'} =  {
  'Event' => '(ArticleCreate|ArticleUpdate)',
  'Module' => 'Kernel::System::Ticket::Event::ArticleSearchIndex'
};

 $Self->{'LinkObject::PossibleLink'}->{'0200'} =  {
  'Object1' => 'Ticket',
  'Object2' => 'Ticket',
  'Type' => 'Normal'
};

 $Self->{'LinkObject::PossibleLink'}->{'0201'} =  {
  'Object1' => 'Ticket',
  'Object2' => 'Ticket',
  'Type' => 'ParentChild'
};

 $Self->{'LinkObject::IgnoreLinkedTicketStateTypes'} =  [
  'merged',
  'removed'
];

 $Self->{'PostmasterMaxEmails'} =  '40';

 $Self->{'PostMasterMaxEmailSize'} =  '16384';

 $Self->{'PostMasterReconnectMessage'} =  '20';

 $Self->{'LoopProtectionModule'} =  'Kernel::System::PostMaster::LoopProtection::DB';

 $Self->{'LoopProtectionLog'} =  '<OTRS_CONFIG_Home>/var/log/LoopProtection';

 $Self->{'PostmasterAutoHTML2Text'} =  '1';

 $Self->{'PostmasterFollowUpSearchInReferences'} =  '0';

 $Self->{'PostmasterFollowUpSearchInBody'} =  '0';

 $Self->{'PostmasterFollowUpSearchInAttachment'} =  '0';

 $Self->{'PostmasterFollowUpSearchInRaw'} =  '0';

 $Self->{'PostmasterUserID'} =  '1';

 $Self->{'PostmasterDefaultQueue'} =  'Raw';

 $Self->{'PostmasterDefaultPriority'} =  '3 normal';

 $Self->{'PostmasterDefaultState'} =  'new';

 $Self->{'PostmasterFollowUpState'} =  'open';

 $Self->{'PostmasterFollowUpStateClosed'} =  'open';

 $Self->{'PostmasterFollowUpOnUnlockAgentNotifyOnlyToOwner'} =  '0';

 $Self->{'PostmasterHeaderFieldCount'} =  '12';

 $Self->{'PostmasterX-Header'} =  [
  'From',
  'To',
  'Cc',
  'Reply-To',
  'ReplyTo',
  'Subject',
  'Message-ID',
  'Message-Id',
  'Resent-To',
  'Resent-From',
  'Precedence',
  'Mailing-List',
  'List-Id',
  'List-Archive',
  'Errors-To',
  'References',
  'In-Reply-To',
  'Auto-Submitted',
  'X-Loop',
  'X-Spam-Flag',
  'X-Spam-Level',
  'X-Spam-Score',
  'X-Spam-Status',
  'X-No-Loop',
  'X-Priority',
  'Importance',
  'X-Mailer',
  'User-Agent',
  'Organization',
  'X-Original-To',
  'Delivered-To',
  'Envelope-To',
  'X-Envelope-To',
  'Return-Path',
  'X-OTRS-Owner',
  'X-OTRS-OwnerID',
  'X-OTRS-Responsible',
  'X-OTRS-ResponsibleID',
  'X-OTRS-Loop',
  'X-OTRS-Priority',
  'X-OTRS-Queue',
  'X-OTRS-Lock',
  'X-OTRS-Ignore',
  'X-OTRS-State',
  'X-OTRS-State-PendingTime',
  'X-OTRS-Type',
  'X-OTRS-Service',
  'X-OTRS-SLA',
  'X-OTRS-CustomerNo',
  'X-OTRS-CustomerUser',
  'X-OTRS-SenderType',
  'X-OTRS-ArticleType',
  'X-OTRS-FollowUp-Priority',
  'X-OTRS-FollowUp-Queue',
  'X-OTRS-FollowUp-Lock',
  'X-OTRS-FollowUp-State',
  'X-OTRS-FollowUp-State-PendingTime',
  'X-OTRS-FollowUp-Type',
  'X-OTRS-FollowUp-Service',
  'X-OTRS-FollowUp-SLA',
  'X-OTRS-FollowUp-SenderType',
  'X-OTRS-FollowUp-ArticleType'
];

 $Self->{'PostMaster::PreFilterModule'}->{'1-Match'} =  {
  'Match' => {
    'From' => 'noreply@'
  },
  'Module' => 'Kernel::System::PostMaster::Filter::Match',
  'Set' => {
    'X-OTRS-Ignore' => 'yes'
  }
};

 $Self->{'PostMaster::PreFilterModule'}->{'2-Match'} =  {
  'Match' => {
    'Subject' => 'SomeNumber:(\\d\\d\\d\\d)'
  },
  'Module' => 'Kernel::System::PostMaster::Filter::Match',
  'Set' => {
    'X-OTRS-DynamicField-TicketFreeKey1' => 'SomeNumber',
    'X-OTRS-DynamicField-TicketFreeText1' => '[***]'
  }
};

 $Self->{'PostMaster::PreFilterModule'}->{'3-NewTicketReject'} =  {
  'Match' => {
    'From' => '@example.com'
  },
  'Module' => 'Kernel::System::PostMaster::Filter::NewTicketReject',
  'Set' => {
    'X-OTRS-Ignore' => 'yes'
  }
};

 $Self->{'PostMaster::PreFilterModule::NewTicketReject::Sender'} =  'noreply@example.com';

 $Self->{'PostMaster::PreFilterModule::NewTicketReject::Subject'} =  'Email Rejected';

 $Self->{'PostMaster::PreFilterModule::NewTicketReject::Body'} =  '
Dear Customer,

Unfortunately we could not detect a valid ticket number
in your subject, so this email can\'t be processed.

Please create a new ticket via the customer panel.

Thanks for your help!

 Your Helpdesk Team
';

 $Self->{'PostMaster::PreFilterModule'}->{'4-CMD'} =  {
  'CMD' => '/usr/bin/some.bin',
  'Module' => 'Kernel::System::PostMaster::Filter::CMD',
  'Set' => {
    'X-OTRS-Ignore' => 'yes'
  }
};

 $Self->{'PostMaster::PreFilterModule'}->{'5-SpamAssassin'} =  {
  'CMD' => '/usr/bin/spamassassin | grep -i "X-Spam-Status: yes"',
  'Module' => 'Kernel::System::PostMaster::Filter::CMD',
  'Set' => {
    'X-OTRS-Ignore' => 'yes'
  }
};

 $Self->{'PostMaster::PreFilterModule'}->{'6-SpamAssassin'} =  {
  'CMD' => '/usr/bin/spamassassin | grep -i "X-Spam-Status: yes"',
  'Module' => 'Kernel::System::PostMaster::Filter::CMD',
  'Set' => {
    'X-OTRS-Queue' => 'spam'
  }
};

 $Self->{'PostMaster::PreFilterModule'}->{'000-MatchDBSource'} =  {
  'Module' => 'Kernel::System::PostMaster::Filter::MatchDBSource'
};

 $Self->{'PostMaster::PreCreateFilterModule'}->{'000-FollowUpArticleTypeCheck'} =  {
  'ArticleType' => 'email-internal',
  'Module' => 'Kernel::System::PostMaster::Filter::FollowUpArticleTypeCheck',
  'SenderType' => 'customer'
};

 $Self->{'PostMaster::PreFilterModule'}->{'000-ExternalTicketNumberRecognition1'} =  {
  'ArticleType' => 'note-report',
  'DynamicFieldName' => 'Name_X',
  'FromAddressRegExp' => '\\s*@example.com',
  'Module' => 'Kernel::System::PostMaster::Filter::ExternalTicketNumberRecognition',
  'Name' => 'Some Description',
  'NumberRegExp' => '\\s*Incident-(\\d.*)\\s*',
  'SearchInBody' => '1',
  'SearchInSubject' => '1',
  'SenderType' => 'system',
  'TicketStateTypes' => 'new;open'
};

 $Self->{'PostMaster::PreFilterModule'}->{'000-ExternalTicketNumberRecognition2'} =  {
  'ArticleType' => 'note-report',
  'DynamicFieldName' => 'Name_X',
  'FromAddressRegExp' => '\\s*@example.com',
  'Module' => 'Kernel::System::PostMaster::Filter::ExternalTicketNumberRecognition',
  'Name' => 'Some Description',
  'NumberRegExp' => '\\s*Incident-(\\d.*)\\s*',
  'SearchInBody' => '1',
  'SearchInSubject' => '1',
  'SenderType' => 'system',
  'TicketStateTypes' => 'new;open'
};

 $Self->{'PostMaster::PreFilterModule'}->{'000-ExternalTicketNumberRecognition3'} =  {
  'ArticleType' => 'note-report',
  'DynamicFieldName' => 'Name_X',
  'FromAddressRegExp' => '\\s*@example.com',
  'Module' => 'Kernel::System::PostMaster::Filter::ExternalTicketNumberRecognition',
  'Name' => 'Some Description',
  'NumberRegExp' => '\\s*Incident-(\\d.*)\\s*',
  'SearchInBody' => '1',
  'SearchInSubject' => '1',
  'SenderType' => 'system',
  'TicketStateTypes' => 'new;open'
};

 $Self->{'PostMaster::PreFilterModule'}->{'000-ExternalTicketNumberRecognition4'} =  {
  'ArticleType' => 'note-report',
  'DynamicFieldName' => 'Name_X',
  'FromAddressRegExp' => '\\s*@example.com',
  'Module' => 'Kernel::System::PostMaster::Filter::ExternalTicketNumberRecognition',
  'Name' => 'Some Description',
  'NumberRegExp' => '\\s*Incident-(\\d.*)\\s*',
  'SearchInBody' => '1',
  'SearchInSubject' => '1',
  'SenderType' => 'system',
  'TicketStateTypes' => 'new;open'
};

 $Self->{'SendNoAutoResponseRegExp'} =  '(MAILER-DAEMON|postmaster|abuse)@.+?\\..+?';

 $Self->{'AutoResponseForWebTickets'} =  '1';

 $Self->{'Queue::EventModulePost'}->{'130-UpdateQueue'} =  {
  'Event' => 'QueueUpdate',
  'Module' => 'Kernel::System::Queue::Event::TicketAcceleratorUpdate',
  'Transaction' => '0'
};

 $Self->{'Stats::DynamicObjectRegistration'}->{'Ticket'} =  {
  'Module' => 'Kernel::System::Stats::Dynamic::Ticket'
};

 $Self->{'Stats::DynamicObjectRegistration'}->{'TicketList'} =  {
  'Module' => 'Kernel::System::Stats::Dynamic::TicketList'
};

 $Self->{'Stats::DynamicObjectRegistration'}->{'TicketAccountedTime'} =  {
  'Module' => 'Kernel::System::Stats::Dynamic::TicketAccountedTime'
};

 $Self->{'Stats::DynamicObjectRegistration'}->{'TicketSolutionResponseTime'} =  {
  'Module' => 'Kernel::System::Stats::Dynamic::TicketSolutionResponseTime'
};

 $Self->{'Ticket::Hook'} =  'Ticket#';

 $Self->{'Ticket::HookDivider'} =  '';

 $Self->{'Ticket::SubjectSize'} =  '100';

 $Self->{'Ticket::SubjectRe'} =  'Re';

 $Self->{'Ticket::SubjectFwd'} =  'Fwd';

 $Self->{'Ticket::SubjectFormat'} =  'Left';

 $Self->{'Ticket::MergeDynamicFields'} =  [];

 $Self->{'Ticket::CustomQueue'} =  'My Queues';

 $Self->{'Ticket::CustomService'} =  'My Services';

 $Self->{'Ticket::NewArticleIgnoreSystemSender'} =  '0';

 $Self->{'Ticket::ChangeOwnerToEveryone'} =  '0';

 $Self->{'Ticket::Responsible'} =  '0';

 $Self->{'Ticket::ResponsibleAutoSet'} =  '1';

 $Self->{'Ticket::Type'} =  '0';

 $Self->{'Ticket::Service'} =  '0';

 $Self->{'Ticket::Service::KeepChildren'} =  '0';

 $Self->{'Ticket::Service::Default::UnknownCustomer'} =  '0';

 $Self->{'Ticket::ArchiveSystem'} =  '0';

 $Self->{'Ticket::ArchiveSystem::RemoveSeenFlags'} =  '1';

 $Self->{'Ticket::ArchiveSystem::RemoveTicketWatchers'} =  '1';

 $Self->{'Ticket::CustomerArchiveSystem'} =  '0';

 $Self->{'Ticket::NumberGenerator'} =  'Kernel::System::Ticket::Number::DateChecksum';

 $Self->{'Ticket::NumberGenerator::CheckSystemID'} =  '1';

 $Self->{'Ticket::NumberGenerator::MinCounterSize'} =  '5';

 $Self->{'Ticket::NumberGenerator::Date::UseFormattedCounter'} =  '0';

 $Self->{'Ticket::CounterLog'} =  '<OTRS_CONFIG_Home>/var/log/TicketCounter.log';

 $Self->{'Ticket::IndexModule'} =  'Kernel::System::Ticket::IndexAccelerator::RuntimeDB';

 $Self->{'Ticket::StorageModule'} =  'Kernel::System::Ticket::ArticleStorageDB';

 $Self->{'Ticket::StorageModule::CheckAllBackends'} =  '0';

 $Self->{'ArticleDir'} =  '<OTRS_CONFIG_Home>/var/article';

 $Self->{'Ticket::EventModulePost'}->{'100-ArchiveRestore'} =  {
  'Event' => 'TicketStateUpdate',
  'Module' => 'Kernel::System::Ticket::Event::ArchiveRestore'
};

 $Self->{'Ticket::EventModulePost'}->{'110-AcceleratorUpdate'} =  {
  'Event' => 'TicketStateUpdate|TicketQueueUpdate|TicketLockUpdate',
  'Module' => 'Kernel::System::Ticket::Event::TicketAcceleratorUpdate'
};

 $Self->{'Ticket::EventModulePost'}->{'120-ForceOwnerResetOnMove'} =  {
  'Event' => 'TicketQueueUpdate',
  'Module' => 'Kernel::System::Ticket::Event::ForceOwnerReset'
};

 $Self->{'Ticket::EventModulePost'}->{'130-ForceStateChangeOnLock'} =  {
  'Event' => 'TicketLockUpdate',
  'Module' => 'Kernel::System::Ticket::Event::ForceState',
  'new' => 'open'
};

 $Self->{'Ticket::EventModulePost'}->{'140-ResponsibleAutoSet'} =  {
  'Event' => 'TicketOwnerUpdate',
  'Module' => 'Kernel::System::Ticket::Event::ResponsibleAutoSet'
};

 $Self->{'Ticket::EventModulePost'}->{'150-TicketPendingTimeReset'} =  {
  'Event' => 'TicketStateUpdate',
  'Module' => 'Kernel::System::Ticket::Event::TicketPendingTimeReset'
};

 $Self->{'Ticket::EventModulePost'}->{'500-NotificationEvent'} =  {
  'Event' => '',
  'Module' => 'Kernel::System::Ticket::Event::NotificationEvent',
  'Transaction' => '1'
};

 $Self->{'Ticket::EventModulePost'}->{'900-EscalationIndex'} =  {
  'Event' => 'TicketSLAUpdate|TicketQueueUpdate|TicketStateUpdate|TicketCreate|ArticleCreate',
  'Module' => 'Kernel::System::Ticket::Event::TicketEscalationIndex'
};

 $Self->{'Ticket::EventModulePost'}->{'900-EscalationStopEvents'} =  {
  'Event' => 'TicketSLAUpdate|TicketQueueUpdate|TicketStateUpdate|ArticleCreate',
  'Module' => 'Kernel::System::Ticket::Event::TriggerEscalationStopEvents'
};

 $Self->{'Ticket::EventModulePost'}->{'910-ForceUnlockOnMove'} =  {
  'Event' => 'TicketQueueUpdate',
  'Module' => 'Kernel::System::Ticket::Event::ForceUnlock'
};

 $Self->{'Ticket::EventModulePost'}->{'920-TicketArticleNewMessageUpdate'} =  {
  'Event' => 'ArticleCreate|ArticleFlagSet',
  'Module' => 'Kernel::System::Ticket::Event::TicketNewMessageUpdate'
};

 $Self->{'DynamicFieldFromCustomerUser::Mapping'} =  {
  'UserFirstname' => 'CustomerFirstname'
};

 $Self->{'Ticket::EventModulePost'}->{'930-DynamicFieldFromCustomerUser'} =  {
  'Event' => '(TicketCreate|TicketCustomerUpdate)',
  'Module' => 'Kernel::System::Ticket::Event::DynamicFieldFromCustomerUser'
};

 $Self->{'Ticket::CustomModule'}->{'001-CustomModule'} =  'Kernel::System::Ticket::Custom';

 $Self->{'Ticket::ViewableSenderTypes'} =  [
  '\'customer\''
];

 $Self->{'Ticket::ViewableLocks'} =  [
  '\'unlock\'',
  '\'tmp_lock\''
];

 $Self->{'Ticket::ViewableStateType'} =  [
  'new',
  'open',
  'pending reminder',
  'pending auto'
];

 $Self->{'Ticket::UnlockStateType'} =  [
  'new',
  'open'
];

 $Self->{'Ticket::PendingNotificationOnlyToOwner'} =  '0';

 $Self->{'Ticket::PendingNotificationNotToResponsible'} =  '0';

 $Self->{'Ticket::PendingReminderStateType'} =  [
  'pending reminder'
];

 $Self->{'Ticket::PendingAutoStateType'} =  [
  'pending auto'
];

 $Self->{'Ticket::StateAfterPending'} =  {
  'pending auto close+' => 'closed successful',
  'pending auto close-' => 'closed unsuccessful'
};

 $Self->{'System::Permission'} =  [
  'ro',
  'move_into',
  'create',
  'note',
  'owner',
  'priority',
  'rw'
];

 $Self->{'Ticket::Permission'}->{'1-OwnerCheck'} =  {
  'Granted' => '1',
  'Module' => 'Kernel::System::Ticket::Permission::OwnerCheck',
  'Required' => '0'
};

 $Self->{'Ticket::Permission'}->{'2-ResponsibleCheck'} =  {
  'Granted' => '1',
  'Module' => 'Kernel::System::Ticket::Permission::ResponsibleCheck',
  'Required' => '0'
};

 $Self->{'Ticket::Permission'}->{'3-GroupCheck'} =  {
  'Granted' => '1',
  'Module' => 'Kernel::System::Ticket::Permission::GroupCheck',
  'Required' => '0'
};

 $Self->{'Ticket::Permission'}->{'4-WatcherCheck'} =  {
  'Granted' => '1',
  'Module' => 'Kernel::System::Ticket::Permission::WatcherCheck',
  'Required' => '0'
};

 $Self->{'CustomerTicket::Permission'}->{'1-GroupCheck'} =  {
  'Granted' => '0',
  'Module' => 'Kernel::System::Ticket::CustomerPermission::GroupCheck',
  'Required' => '1'
};

 $Self->{'CustomerTicket::Permission'}->{'2-CustomerUserIDCheck'} =  {
  'Granted' => '1',
  'Module' => 'Kernel::System::Ticket::CustomerPermission::CustomerUserIDCheck',
  'Required' => '0'
};

 $Self->{'CustomerTicket::Permission'}->{'3-CustomerIDCheck'} =  {
  'Granted' => '1',
  'Module' => 'Kernel::System::Ticket::CustomerPermission::CustomerIDCheck',
  'Required' => '0'
};

 $Self->{'Ticket::DefineEmailFrom'} =  'SystemAddressName';

 $Self->{'Ticket::DefineEmailFromSeparator'} =  'via';

 $Self->{'CustomerNotifyJustToRealCustomer'} =  '0';

 $Self->{'AgentSelfNotifyOnAction'} =  '0';

 $Self->{'Ticket::EventModulePost'}->{'900-GenericAgent'} =  {
  'Event' => '',
  'Module' => 'Kernel::System::Ticket::Event::GenericAgent',
  'Transaction' => '1'
};

 $Self->{'Ticket::GenericAgentRunLimit'} =  '4000';

 $Self->{'Ticket::UnlockOnAway'} =  '0';

 $Self->{'Ticket::IncludeUnknownTicketCustomers'} =  '0';

 $Self->{'StandardTemplate::Types'} =  {
  'Answer' => 'Answer',
  'Create' => 'Create',
  'Email' => 'Email',
  'Forward' => 'Forward',
  'Note' => 'Note',
  'PhoneCall' => 'Phone call'
};

 $Self->{'Ticket::Acl::Module'}->{'1-Ticket::Acl::Module'} =  {
  'Module' => 'Kernel::System::Ticket::Acl::CloseParentAfterClosedChilds',
  'State' => [
    'closed successful',
    'closed unsuccessful'
  ]
};

 $Self->{'TicketACL::Default::Action'} =  {};

 $Self->{'ACLKeysLevel1Match'} =  {
  'Properties' => 'Properties',
  'PropertiesDatabase' => 'PropertiesDatabase'
};

 $Self->{'ACLKeysLevel1Change'} =  {
  'Possible' => 'Possible',
  'PossibleAdd' => 'PossibleAdd',
  'PossibleNot' => 'PossibleNot'
};

 $Self->{'ACLKeysLevel2::Possible'} =  {
  'Action' => 'Action',
  'ActivityDialog' => 'ActivityDialog',
  'Process' => 'Process',
  'Ticket' => 'Ticket'
};

 $Self->{'ACLKeysLevel2::PossibleAdd'} =  {
  'Action' => 'Action',
  'ActivityDialog' => 'ActivityDialog',
  'Process' => 'Process',
  'Ticket' => 'Ticket'
};

 $Self->{'ACLKeysLevel2::PossibleNot'} =  {
  'Action' => 'Action',
  'ActivityDialog' => 'ActivityDialog',
  'Process' => 'Process',
  'Ticket' => 'Ticket'
};

 $Self->{'ACLKeysLevel2::Properties'} =  {
  'CustomerUser' => 'CustomerUser',
  'DynamicField' => 'DynamicField',
  'Frontend' => 'Frontend',
  'Owner' => 'Owner',
  'Priority' => 'Priority',
  'Process' => 'Process',
  'Queue' => 'Queue',
  'Responsible' => 'Responsible',
  'SLA' => 'SLA',
  'Service' => 'Service',
  'State' => 'State',
  'Ticket' => 'Ticket',
  'Type' => 'Type',
  'User' => 'User'
};

 $Self->{'ACLKeysLevel2::PropertiesDatabase'} =  {
  'CustomerUser' => 'CustomerUser',
  'DynamicField' => 'DynamicField',
  'Owner' => 'Owner',
  'Priority' => 'Priority',
  'Process' => 'Process',
  'Queue' => 'Queue',
  'Responsible' => 'Responsible',
  'SLA' => 'SLA',
  'Service' => 'Service',
  'State' => 'State',
  'Ticket' => 'Ticket',
  'Type' => 'Type',
  'User' => 'User'
};

 $Self->{'ACLKeysLevel3::Actions'}->{'100-Default'} =  [
  'AgentTicketBounce',
  'AgentTicketClose',
  'AgentTicketCompose',
  'AgentTicketCustomer',
  'AgentTicketForward',
  'AgentTicketEmailOutbound',
  'AgentTicketFreeText',
  'AgentTicketHistory',
  'AgentTicketLink',
  'AgentTicketLock',
  'AgentTicketMerge',
  'AgentTicketMove',
  'AgentTicketNote',
  'AgentTicketOwner',
  'AgentTicketPending',
  'AgentTicketPhone',
  'AgentTicketPhoneInbound',
  'AgentTicketPhoneOutbound',
  'AgentTicketPlain',
  'AgentTicketPrint',
  'AgentTicketPriority',
  'AgentTicketProcess',
  'AgentTicketResponsible',
  'AgentTicketSearch',
  'AgentTicketWatcher',
  'AgentTicketZoom',
  'AgentLinkObject',
  'CustomerTicketProcess'
];

 $Self->{'ACL::CacheTTL'} =  '3600';

 $Self->{'TicketACL::Debug::Enabled'} =  '0';

 $Self->{'TicketACL::Debug::LogPriority'} =  'debug';

 $Self->{'TicketACL::Debug::Filter'}->{'00-Default'} =  {
  '<OTRS_TICKET_TicketNumber>' => '',
  'ACLName' => ''
};

 $Self->{'Ticket::Frontend::BulkFeature'} =  '1';

 $Self->{'Ticket::Frontend::BulkFeatureGroup'} =  [
  'admin',
  'users'
];

 $Self->{'Ticket::EventModulePost'}->{'TicketDynamicFieldDefault'} =  {
  'Module' => 'Kernel::System::Ticket::Event::TicketDynamicFieldDefault',
  'Transaction' => '1'
};

 $Self->{'Ticket::TicketDynamicFieldDefault'}->{'Element1'} =  {
  'Event' => 'TicketCreate',
  'Name' => 'Field1',
  'Value' => 'Default'
};

 $Self->{'Ticket::TicketDynamicFieldDefault'}->{'Element2'} =  {
  'Event' => '',
  'Name' => '',
  'Value' => ''
};

 $Self->{'Ticket::TicketDynamicFieldDefault'}->{'Element3'} =  {
  'Event' => '',
  'Name' => '',
  'Value' => ''
};

 $Self->{'Ticket::TicketDynamicFieldDefault'}->{'Element4'} =  {
  'Event' => '',
  'Name' => '',
  'Value' => ''
};

 $Self->{'Ticket::TicketDynamicFieldDefault'}->{'Element5'} =  {
  'Event' => '',
  'Name' => '',
  'Value' => ''
};

 $Self->{'Ticket::TicketDynamicFieldDefault'}->{'Element6'} =  {
  'Event' => '',
  'Name' => '',
  'Value' => ''
};

 $Self->{'Ticket::TicketDynamicFieldDefault'}->{'Element7'} =  {
  'Event' => '',
  'Name' => '',
  'Value' => ''
};

 $Self->{'Ticket::TicketDynamicFieldDefault'}->{'Element8'} =  {
  'Event' => '',
  'Name' => '',
  'Value' => ''
};

 $Self->{'Ticket::TicketDynamicFieldDefault'}->{'Element9'} =  {
  'Event' => '',
  'Name' => '',
  'Value' => ''
};

 $Self->{'Ticket::TicketDynamicFieldDefault'}->{'Element10'} =  {
  'Event' => '',
  'Name' => '',
  'Value' => ''
};

 $Self->{'Ticket::TicketDynamicFieldDefault'}->{'Element11'} =  {
  'Event' => '',
  'Name' => '',
  'Value' => ''
};

 $Self->{'Ticket::TicketDynamicFieldDefault'}->{'Element12'} =  {
  'Event' => '',
  'Name' => '',
  'Value' => ''
};

 $Self->{'Ticket::TicketDynamicFieldDefault'}->{'Element13'} =  {
  'Event' => '',
  'Name' => '',
  'Value' => ''
};

 $Self->{'Ticket::TicketDynamicFieldDefault'}->{'Element14'} =  {
  'Event' => '',
  'Name' => '',
  'Value' => ''
};

 $Self->{'Ticket::TicketDynamicFieldDefault'}->{'Element15'} =  {
  'Event' => '',
  'Name' => '',
  'Value' => ''
};

 $Self->{'Ticket::TicketDynamicFieldDefault'}->{'Element16'} =  {
  'Event' => '',
  'Name' => '',
  'Value' => ''
};

 $Self->{'Ticket::Watcher'} =  '0';

 $Self->{'Ticket::WatcherGroup'} =  [
  'admin',
  'users'
];

 $Self->{'Events'}->{'Ticket'} =  [
  'TicketCreate',
  'TicketDelete',
  'TicketTitleUpdate',
  'TicketUnlockTimeoutUpdate',
  'TicketQueueUpdate',
  'TicketTypeUpdate',
  'TicketServiceUpdate',
  'TicketSLAUpdate',
  'TicketCustomerUpdate',
  'TicketPendingTimeUpdate',
  'TicketLockUpdate',
  'TicketArchiveFlagUpdate',
  'TicketStateUpdate',
  'TicketOwnerUpdate',
  'TicketResponsibleUpdate',
  'TicketPriorityUpdate',
  'HistoryAdd',
  'HistoryDelete',
  'TicketAccountTime',
  'TicketMerge',
  'TicketSubscribe',
  'TicketUnsubscribe',
  'TicketFlagSet',
  'TicketFlagDelete',
  'TicketSlaveLinkAdd',
  'TicketSlaveLinkDelete',
  'TicketMasterLinkDelete',
  'EscalationResponseTimeNotifyBefore',
  'EscalationUpdateTimeNotifyBefore',
  'EscalationSolutionTimeNotifyBefore',
  'EscalationResponseTimeStart',
  'EscalationUpdateTimeStart',
  'EscalationSolutionTimeStart',
  'EscalationResponseTimeStop',
  'EscalationUpdateTimeStop',
  'EscalationSolutionTimeStop'
];

 $Self->{'Events'}->{'Article'} =  [
  'ArticleCreate',
  'ArticleUpdate',
  'ArticleSend',
  'ArticleBounce',
  'ArticleAgentNotification',
  'ArticleCustomerNotification',
  'ArticleAutoResponse',
  'ArticleFlagSet',
  'ArticleFlagDelete',
  'ArticleAgentNotification',
  'ArticleCustomerNotification'
];

 $Self->{'Events'}->{'Queue'} =  [
  'QueueCreate',
  'QueueUpdate'
];

 $Self->{'Frontend::Admin::AdminNotificationEvent'}->{'RichText'} =  '1';

 $Self->{'Frontend::Admin::AdminNotificationEvent'}->{'RichTextWidth'} =  '620';

 $Self->{'Frontend::Admin::AdminNotificationEvent'}->{'RichTextHeight'} =  '320';

 $Self->{'Frontend::Module'}->{'AdminACL'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'Loader' => {
    'CSS' => [
      'Core.Agent.Admin.ACL.css'
    ],
    'JavaScript' => [
      'Core.Agent.Admin.ACL.js'
    ]
  },
  'NavBarModule' => {
    'Block' => 'Ticket',
    'Description' => 'Configure and manage ACLs.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Access Control Lists (ACL)',
    'Prio' => '750'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Access Control Lists (ACL)'
};

 $Self->{'Frontend::Module'}->{'AdminQueue'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Queue',
    'Description' => 'Create and manage queues.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Queues',
    'Prio' => '100'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Queues'
};

 $Self->{'Frontend::Module'}->{'AdminTemplate'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Queue',
    'Description' => 'Create and manage templates.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Templates',
    'Prio' => '200'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Templates'
};

 $Self->{'Frontend::Module'}->{'AdminQueueTemplates'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Queue',
    'Description' => 'Link templates to queues.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Templates <-> Queues',
    'Prio' => '300'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Templates <-> Queues'
};

 $Self->{'Frontend::Module'}->{'AdminAutoResponse'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Queue',
    'Description' => 'Create and manage responses that are automatically sent.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Auto Responses',
    'Prio' => '400'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Auto Responses'
};

 $Self->{'Frontend::Module'}->{'AdminQueueAutoResponse'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Queue',
    'Description' => 'Link queues to auto responses.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Auto Responses <-> Queues',
    'Prio' => '500'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Auto Responses <-> Queues'
};

 $Self->{'Frontend::Module'}->{'AdminAttachment'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Queue',
    'Description' => 'Create and manage attachments.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Attachments',
    'Prio' => '600'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Attachments'
};

 $Self->{'Frontend::Module'}->{'AdminTemplateAttachment'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Queue',
    'Description' => 'Link attachments to templates.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Attachments <-> Templates',
    'Prio' => '700'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Attachments <-> Templates'
};

 $Self->{'Frontend::Module'}->{'AdminSalutation'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Queue',
    'Description' => 'Create and manage salutations.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Salutations',
    'Prio' => '800'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Salutations'
};

 $Self->{'Frontend::Module'}->{'AdminSignature'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Queue',
    'Description' => 'Create and manage signatures.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Signatures',
    'Prio' => '900'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Signatures'
};

 $Self->{'Frontend::Module'}->{'AdminSystemAddress'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Email',
    'Description' => 'Set sender email addresses for this system.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Email Addresses',
    'Prio' => '300'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Email Addresses'
};

 $Self->{'Frontend::Module'}->{'AdminNotification'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Ticket',
    'Description' => 'Manage notifications that are sent to agents.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Agent Notifications',
    'Prio' => '400'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Agent Notifications'
};

 $Self->{'Frontend::Module'}->{'AdminNotificationEvent'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Ticket',
    'Description' => 'Create and manage event based notifications.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Notifications (Event)',
    'Prio' => '400'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Notifications (Event)'
};

 $Self->{'Frontend::Module'}->{'AdminService'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Ticket',
    'Description' => 'Create and manage services.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Services',
    'Prio' => '900'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Services'
};

 $Self->{'Frontend::Module'}->{'AdminSLA'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Ticket',
    'Description' => 'Create and manage Service Level Agreements (SLAs).',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Service Level Agreements',
    'Prio' => '1000'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Service Level Agreements'
};

 $Self->{'Frontend::Module'}->{'AdminType'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Ticket',
    'Description' => 'Create and manage ticket types.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Types',
    'Prio' => '700'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Types'
};

 $Self->{'Frontend::Module'}->{'AdminState'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Ticket',
    'Description' => 'Create and manage ticket states.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'States',
    'Prio' => '800'
  },
  'NavBarName' => 'Admin',
  'Title' => 'States'
};

 $Self->{'Frontend::Module'}->{'AdminPriority'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Ticket',
    'Description' => 'Create and manage ticket priorities.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Priorities',
    'Prio' => '850'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Priorities'
};

 $Self->{'Frontend::Module'}->{'AdminGenericAgent'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'Loader' => {
    'JavaScript' => [
      'Core.Agent.Admin.GenericAgent.js'
    ]
  },
  'NavBarModule' => {
    'Block' => 'System',
    'Description' => 'Manage tasks triggered by event or time based execution.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'GenericAgent',
    'Prio' => '300'
  },
  'NavBarName' => 'Admin',
  'Title' => 'GenericAgent'
};

 $Self->{'Ticket::Frontend::PendingDiffTime'} =  '86400';

 $Self->{'Ticket::Frontend::MaxQueueLevel'} =  '5';

 $Self->{'Ticket::Frontend::ListType'} =  'tree';

 $Self->{'Ticket::Frontend::TextAreaEmail'} =  '82';

 $Self->{'Ticket::Frontend::TextAreaNote'} =  '78';

 $Self->{'Ticket::Frontend::InformAgentMaxSize'} =  '3';

 $Self->{'Ticket::Frontend::InvolvedAgentMaxSize'} =  '3';

 $Self->{'Ticket::Frontend::CustomerInfoCompose'} =  '1';

 $Self->{'Ticket::Frontend::CustomerInfoComposeMaxSize'} =  '22';

 $Self->{'Ticket::Frontend::CustomerInfoZoom'} =  '1';

 $Self->{'Ticket::Frontend::CustomerInfoZoomMaxSize'} =  '22';

 $Self->{'Ticket::Frontend::DynamicFieldsZoomMaxSizeSidebar'} =  '18';

 $Self->{'Ticket::Frontend::DynamicFieldsZoomMaxSizeArticle'} =  '160';

 $Self->{'Ticket::Frontend::AccountTime'} =  '1';

 $Self->{'Ticket::Frontend::TimeUnits'} =  ' (work units)';

 $Self->{'Ticket::Frontend::NeedAccountedTime'} =  '0';

 $Self->{'Ticket::Frontend::BulkAccountedTime'} =  '1';

 $Self->{'Ticket::Frontend::NeedSpellCheck'} =  '0';

 $Self->{'Ticket::Frontend::NewOwnerSelection'} =  '1';

 $Self->{'Ticket::Frontend::NewResponsibleSelection'} =  '1';

 $Self->{'Ticket::Frontend::NewQueueSelectionType'} =  'Queue';

 $Self->{'Ticket::Frontend::NewQueueSelectionString'} =  '<Queue>';

 $Self->{'Ticket::Frontend::NewQueueOwnSelection'} =  {
  '1' => 'First Queue',
  '2' => 'Second Queue'
};

 $Self->{'Ticket::Frontend::ShowCustomerTickets'} =  '1';

 $Self->{'NewTicketInNewWindow::Enabled'} =  '0';

 $Self->{'CustomerDBLink'} =  '[% Env("CGIHandle") %]?Action=AgentCustomerInformationCenter;CustomerID=[% Data.CustomerID | uri %]';

 $Self->{'CustomerDBLinkTarget'} =  '';

 $Self->{'CustomerDBLinkClass'} =  '';

 $Self->{'Frontend::CommonObject'}->{'QueueObject'} =  'Kernel::System::Queue';

 $Self->{'Frontend::CommonObject'}->{'TicketObject'} =  'Kernel::System::Ticket';

 $Self->{'Frontend::CommonParam'}->{'Action'} =  'AgentDashboard';

 $Self->{'Frontend::CommonParam'}->{'QueueID'} =  '0';

 $Self->{'Frontend::CommonParam'}->{'TicketID'} =  '';

 $Self->{'DefaultOverviewColumns'} =  {
  'Age' => '2',
  'Changed' => '1',
  'CustomerID' => '2',
  'CustomerName' => '1',
  'CustomerUserID' => '1',
  'EscalationResponseTime' => '1',
  'EscalationSolutionTime' => '1',
  'EscalationTime' => '1',
  'EscalationUpdateTime' => '1',
  'Lock' => '2',
  'Owner' => '2',
  'PendingTime' => '1',
  'Priority' => '1',
  'Queue' => '2',
  'Responsible' => '1',
  'SLA' => '1',
  'Service' => '1',
  'State' => '2',
  'TicketNumber' => '2',
  'Title' => '2',
  'Type' => '1'
};

 $Self->{'DashboardBackend'}->{'0100-TicketPendingReminder'} =  {
  'Attributes' => 'TicketPendingTimeOlderMinutes=1;StateType=pending reminder;SortBy=PendingTime;OrderBy=Down;',
  'Block' => 'ContentLarge',
  'CacheTTLLocal' => '0.5',
  'Default' => '1',
  'DefaultColumns' => {
    'Age' => '2',
    'Changed' => '1',
    'Created' => '1',
    'CustomerID' => '1',
    'CustomerName' => '1',
    'CustomerUserID' => '1',
    'EscalationResponseTime' => '1',
    'EscalationSolutionTime' => '1',
    'EscalationTime' => '1',
    'EscalationUpdateTime' => '1',
    'Lock' => '1',
    'Owner' => '1',
    'PendingTime' => '1',
    'Priority' => '1',
    'Queue' => '1',
    'Responsible' => '1',
    'SLA' => '1',
    'Service' => '1',
    'State' => '1',
    'TicketNumber' => '2',
    'Title' => '2',
    'Type' => '1'
  },
  'Description' => 'All tickets with a reminder set where the reminder date has been reached',
  'Filter' => 'Locked',
  'Group' => '',
  'Limit' => '10',
  'Module' => 'Kernel::Output::HTML::DashboardTicketGeneric',
  'Permission' => 'rw',
  'Time' => 'UntilTime',
  'Title' => 'Reminder Tickets'
};

 $Self->{'DashboardBackend'}->{'0110-TicketEscalation'} =  {
  'Attributes' => 'TicketEscalationTimeOlderMinutes=1;SortBy=EscalationTime;OrderBy=Down;',
  'Block' => 'ContentLarge',
  'CacheTTLLocal' => '0.5',
  'Default' => '1',
  'DefaultColumns' => {
    'Age' => '2',
    'Changed' => '1',
    'Created' => '1',
    'CustomerID' => '1',
    'CustomerName' => '1',
    'CustomerUserID' => '1',
    'EscalationResponseTime' => '1',
    'EscalationSolutionTime' => '1',
    'EscalationTime' => '1',
    'EscalationUpdateTime' => '1',
    'Lock' => '1',
    'Owner' => '1',
    'PendingTime' => '1',
    'Priority' => '1',
    'Queue' => '1',
    'Responsible' => '1',
    'SLA' => '1',
    'Service' => '1',
    'State' => '1',
    'TicketNumber' => '2',
    'Title' => '2',
    'Type' => '1'
  },
  'Description' => 'All escalated tickets',
  'Filter' => 'All',
  'Group' => '',
  'Limit' => '10',
  'Module' => 'Kernel::Output::HTML::DashboardTicketGeneric',
  'Permission' => 'rw',
  'Time' => 'EscalationTime',
  'Title' => 'Escalated Tickets'
};

 $Self->{'DashboardBackend'}->{'0120-TicketNew'} =  {
  'Attributes' => 'StateType=new;',
  'Block' => 'ContentLarge',
  'CacheTTLLocal' => '0.5',
  'Default' => '1',
  'DefaultColumns' => {
    'Age' => '2',
    'Changed' => '1',
    'Created' => '1',
    'CustomerID' => '1',
    'CustomerName' => '1',
    'CustomerUserID' => '1',
    'EscalationResponseTime' => '1',
    'EscalationSolutionTime' => '1',
    'EscalationTime' => '1',
    'EscalationUpdateTime' => '1',
    'Lock' => '1',
    'Owner' => '1',
    'PendingTime' => '1',
    'Priority' => '1',
    'Queue' => '1',
    'Responsible' => '1',
    'SLA' => '1',
    'Service' => '1',
    'State' => '1',
    'TicketNumber' => '2',
    'Title' => '2',
    'Type' => '1'
  },
  'Description' => 'All new tickets, these tickets have not been worked on yet',
  'Filter' => 'All',
  'Group' => '',
  'Limit' => '10',
  'Module' => 'Kernel::Output::HTML::DashboardTicketGeneric',
  'Permission' => 'rw',
  'Time' => 'Age',
  'Title' => 'New Tickets'
};

 $Self->{'DashboardBackend'}->{'0130-TicketOpen'} =  {
  'Attributes' => 'StateType=open;',
  'Block' => 'ContentLarge',
  'CacheTTLLocal' => '0.5',
  'Default' => '1',
  'DefaultColumns' => {
    'Age' => '2',
    'Changed' => '1',
    'Created' => '1',
    'CustomerID' => '1',
    'CustomerName' => '1',
    'CustomerUserID' => '1',
    'EscalationResponseTime' => '1',
    'EscalationSolutionTime' => '1',
    'EscalationTime' => '1',
    'EscalationUpdateTime' => '1',
    'Lock' => '1',
    'Owner' => '1',
    'PendingTime' => '1',
    'Priority' => '1',
    'Queue' => '1',
    'Responsible' => '1',
    'SLA' => '1',
    'Service' => '1',
    'State' => '1',
    'TicketNumber' => '2',
    'Title' => '2',
    'Type' => '1'
  },
  'Description' => 'All open tickets, these tickets have already been worked on, but need a response',
  'Filter' => 'All',
  'Group' => '',
  'Limit' => '10',
  'Module' => 'Kernel::Output::HTML::DashboardTicketGeneric',
  'Permission' => 'rw',
  'Time' => 'Age',
  'Title' => 'Open Tickets / Need to be answered'
};

 $Self->{'DashboardBackend'}->{'0250-TicketStats'} =  {
  'Block' => 'ContentSmall',
  'CacheTTLLocal' => '30',
  'Changed' => '1',
  'Closed' => '1',
  'Default' => '1',
  'Group' => '',
  'Module' => 'Kernel::Output::HTML::DashboardTicketStatsGeneric',
  'Permission' => 'rw',
  'Title' => '7 Day Stats'
};

 $Self->{'DashboardBackend'}->{'0260-TicketCalendar'} =  {
  'Block' => 'ContentSmall',
  'CacheTTL' => '2',
  'Default' => '1',
  'Group' => '',
  'Limit' => '6',
  'Module' => 'Kernel::Output::HTML::DashboardCalendar',
  'OwnerOnly' => '',
  'Permission' => 'rw',
  'Title' => 'Upcoming Events'
};

 $Self->{'DashboardBackend'}->{'0270-TicketQueueOverview'} =  {
  'Block' => 'ContentLarge',
  'CacheTTLLocal' => '0.5',
  'Default' => '1',
  'Description' => 'Provides a matrix overview of the tickets per state per queue.',
  'Group' => '',
  'Module' => 'Kernel::Output::HTML::DashboardTicketQueueOverview',
  'Permission' => 'rw',
  'QueuePermissionGroup' => 'users',
  'Sort' => 'SortBy=Age;OrderBy=Up',
  'States' => {
    '1' => 'new',
    '4' => 'open',
    '6' => 'pending reminder'
  },
  'Title' => 'Ticket Queue Overview'
};

 $Self->{'DashboardBackend'}->{'0280-DashboardEventsTicketCalendar'} =  {
  'Block' => 'ContentLarge',
  'CacheTTL' => '0',
  'Default' => '0',
  'Group' => '',
  'Module' => 'Kernel::Output::HTML::DashboardEventsTicketCalendar',
  'Title' => 'Events Ticket Calendar'
};

 $Self->{'AgentCustomerInformationCenter::Backend'}->{'0100-CIC-TicketPendingReminder'} =  {
  'Attributes' => 'TicketPendingTimeOlderMinutes=1;StateType=pending reminder;SortBy=PendingTime;OrderBy=Down;',
  'Block' => 'ContentLarge',
  'CacheTTLLocal' => '0.5',
  'Default' => '1',
  'DefaultColumns' => {
    'Age' => '2',
    'Changed' => '1',
    'Created' => '1',
    'CustomerID' => '1',
    'CustomerName' => '1',
    'CustomerUserID' => '1',
    'EscalationResponseTime' => '1',
    'EscalationSolutionTime' => '1',
    'EscalationTime' => '1',
    'EscalationUpdateTime' => '1',
    'Lock' => '1',
    'Owner' => '1',
    'PendingTime' => '1',
    'Priority' => '1',
    'Queue' => '1',
    'Responsible' => '1',
    'SLA' => '1',
    'Service' => '1',
    'State' => '1',
    'TicketNumber' => '2',
    'Title' => '2',
    'Type' => '1'
  },
  'Description' => 'All tickets with a reminder set where the reminder date has been reached',
  'Filter' => 'Locked',
  'Group' => '',
  'Limit' => '10',
  'Module' => 'Kernel::Output::HTML::DashboardTicketGeneric',
  'Permission' => 'ro',
  'Time' => 'UntilTime',
  'Title' => 'Reminder Tickets'
};

 $Self->{'AgentCustomerInformationCenter::Backend'}->{'0110-CIC-TicketEscalation'} =  {
  'Attributes' => 'TicketEscalationTimeOlderMinutes=1;SortBy=EscalationTime;OrderBy=Down;',
  'Block' => 'ContentLarge',
  'CacheTTLLocal' => '0.5',
  'Default' => '1',
  'DefaultColumns' => {
    'Age' => '2',
    'Changed' => '1',
    'Created' => '1',
    'CustomerID' => '1',
    'CustomerName' => '1',
    'CustomerUserID' => '1',
    'EscalationResponseTime' => '1',
    'EscalationSolutionTime' => '1',
    'EscalationTime' => '1',
    'EscalationUpdateTime' => '1',
    'Lock' => '1',
    'Owner' => '1',
    'PendingTime' => '1',
    'Priority' => '1',
    'Queue' => '1',
    'Responsible' => '1',
    'SLA' => '1',
    'Service' => '1',
    'State' => '1',
    'TicketNumber' => '2',
    'Title' => '2',
    'Type' => '1'
  },
  'Description' => 'All escalated tickets',
  'Filter' => 'All',
  'Group' => '',
  'Limit' => '10',
  'Module' => 'Kernel::Output::HTML::DashboardTicketGeneric',
  'Permission' => 'ro',
  'Time' => 'EscalationTime',
  'Title' => 'Escalated Tickets'
};

 $Self->{'AgentCustomerInformationCenter::Backend'}->{'0120-CIC-TicketNew'} =  {
  'Attributes' => 'StateType=new;',
  'Block' => 'ContentLarge',
  'CacheTTLLocal' => '0.5',
  'Default' => '1',
  'DefaultColumns' => {
    'Age' => '2',
    'Changed' => '1',
    'Created' => '1',
    'CustomerID' => '1',
    'CustomerName' => '1',
    'CustomerUserID' => '1',
    'EscalationResponseTime' => '1',
    'EscalationSolutionTime' => '1',
    'EscalationTime' => '1',
    'EscalationUpdateTime' => '1',
    'Lock' => '1',
    'Owner' => '1',
    'PendingTime' => '1',
    'Priority' => '1',
    'Queue' => '1',
    'Responsible' => '1',
    'SLA' => '1',
    'Service' => '1',
    'State' => '1',
    'TicketNumber' => '2',
    'Title' => '2',
    'Type' => '1'
  },
  'Description' => 'All new tickets, these tickets have not been worked on yet',
  'Filter' => 'All',
  'Group' => '',
  'Limit' => '10',
  'Module' => 'Kernel::Output::HTML::DashboardTicketGeneric',
  'Permission' => 'ro',
  'Time' => 'Age',
  'Title' => 'New Tickets'
};

 $Self->{'AgentCustomerInformationCenter::Backend'}->{'0130-CIC-TicketOpen'} =  {
  'Attributes' => 'StateType=open;',
  'Block' => 'ContentLarge',
  'CacheTTLLocal' => '0.5',
  'Default' => '1',
  'DefaultColumns' => {
    'Age' => '2',
    'Changed' => '1',
    'Created' => '1',
    'CustomerID' => '1',
    'CustomerName' => '1',
    'CustomerUserID' => '1',
    'EscalationResponseTime' => '1',
    'EscalationSolutionTime' => '1',
    'EscalationTime' => '1',
    'EscalationUpdateTime' => '1',
    'Lock' => '1',
    'Owner' => '1',
    'PendingTime' => '1',
    'Priority' => '1',
    'Queue' => '1',
    'Responsible' => '1',
    'SLA' => '1',
    'Service' => '1',
    'State' => '1',
    'TicketNumber' => '2',
    'Title' => '2',
    'Type' => '1'
  },
  'Description' => 'All open tickets, these tickets have already been worked on, but need a response',
  'Filter' => 'All',
  'Group' => '',
  'Limit' => '10',
  'Module' => 'Kernel::Output::HTML::DashboardTicketGeneric',
  'Permission' => 'ro',
  'Time' => 'Age',
  'Title' => 'Open Tickets / Need to be answered'
};

 $Self->{'AgentCustomerInformationCenter::Backend'}->{'0500-CIC-CustomerIDStatus'} =  {
  'Attributes' => '',
  'Block' => 'ContentSmall',
  'CacheTTLLocal' => '0.5',
  'Default' => '1',
  'Description' => 'Company Status',
  'Group' => '',
  'Module' => 'Kernel::Output::HTML::DashboardCustomerIDStatus',
  'Permission' => 'ro',
  'Title' => 'Company Status'
};

 $Self->{'DashboardEventsTicketCalendar'}->{'CalendarWidth'} =  '95';

 $Self->{'DashboardEventsTicketCalendar'}->{'Queues'} =  [
  'Raw'
];

 $Self->{'DashboardEventsTicketCalendar::DynamicFieldStartTime'} =  'TicketCalendarStartTime';

 $Self->{'DashboardEventsTicketCalendar::DynamicFieldEndTime'} =  'TicketCalendarEndTime';

 $Self->{'DashboardEventsTicketCalendar::DynamicFieldsForEvents'} =  [
  'TicketCalendarStartTime',
  'TicketCalendarEndTime'
];

 $Self->{'DashboardEventsTicketCalendar::TicketFieldsForEvents'} =  {
  'CustomerID' => 'Customer ID',
  'CustomerUserID' => 'Customer user',
  'Priority' => 'Priority',
  'Queue' => 'Queue',
  'SLA' => 'SLA',
  'Service' => 'Service',
  'State' => 'State',
  'Title' => 'Title',
  'Type' => 'Type'
};

 $Self->{'OnlyValuesOnTicket'} =  '1';

 $Self->{'Frontend::HeaderMetaModule'}->{'2-TicketSearch'} =  {
  'Action' => 'AgentTicketSearch',
  'Module' => 'Kernel::Output::HTML::HeaderMetaTicketSearch'
};

 $Self->{'Frontend::NotifyModule'}->{'5-Ticket::TicketEscalation'} =  {
  'CacheTime' => '40',
  'EscalationInMinutes' => '120',
  'Module' => 'Kernel::Output::HTML::NotificationAgentTicketEscalation',
  'ShownMax' => '25'
};

 $Self->{'Frontend::Module'}->{'AgentTicketQueue'} =  {
  'Description' => 'Overview of all open Tickets',
  'Loader' => {
    'CSS' => [
      'Core.AgentTicketQueue.css',
      'Core.AllocationList.css'
    ],
    'JavaScript' => [
      'Core.UI.AllocationList.js',
      'Core.Agent.TableFilters.js'
    ]
  },
  'NavBar' => [
    {
      'AccessKey' => 'o',
      'Block' => '',
      'Description' => 'Overview of all open Tickets',
      'Link' => 'Action=AgentTicketQueue',
      'LinkOption' => '',
      'Name' => 'Queue view',
      'NavBar' => 'Ticket',
      'Prio' => '100',
      'Type' => ''
    },
    {
      'AccessKey' => 't',
      'Block' => 'ItemArea',
      'Description' => '',
      'Link' => 'Action=AgentTicketQueue',
      'LinkOption' => '',
      'Name' => 'Tickets',
      'NavBar' => 'Ticket',
      'Prio' => '200',
      'Type' => 'Menu'
    }
  ],
  'NavBarName' => 'Ticket',
  'Title' => 'QueueView'
};

 $Self->{'Frontend::Module'}->{'AgentTicketService'} =  {
  'Description' => 'Overview of all open Tickets',
  'Loader' => {
    'CSS' => [
      'Core.AgentTicketService.css',
      'Core.AllocationList.css'
    ],
    'JavaScript' => [
      'Core.UI.AllocationList.js',
      'Core.Agent.TableFilters.js'
    ]
  },
  'NavBar' => [
    {
      'AccessKey' => 'O',
      'Block' => '',
      'Description' => 'Overview of all open Tickets',
      'Link' => 'Action=AgentTicketService',
      'LinkOption' => '',
      'Name' => 'Service view',
      'NavBar' => 'Ticket',
      'Prio' => '105',
      'Type' => ''
    }
  ],
  'NavBarName' => 'Ticket',
  'Title' => 'ServiceView'
};

 $Self->{'Frontend::Module'}->{'AgentTicketPhone'} =  {
  'Description' => 'Create new phone ticket',
  'Loader' => {
    'JavaScript' => [
      'Core.Agent.CustomerSearch.js',
      'Core.Agent.TicketAction.js'
    ]
  },
  'NavBar' => [
    {
      'AccessKey' => 'n',
      'Block' => '',
      'Description' => 'Create new phone ticket (inbound)',
      'Link' => 'Action=AgentTicketPhone',
      'LinkOption' => '',
      'Name' => 'New phone ticket',
      'NavBar' => 'Ticket',
      'Prio' => '200',
      'Type' => ''
    }
  ],
  'NavBarName' => 'Ticket',
  'Title' => 'New phone ticket'
};

 $Self->{'Frontend::Module'}->{'AgentTicketPhoneOutbound'} =  {
  'Description' => 'Phone Call',
  'Loader' => {
    'JavaScript' => [
      'Core.Agent.TicketAction.js'
    ]
  },
  'NavBarName' => 'Ticket',
  'Title' => 'Phone-Ticket'
};

 $Self->{'Frontend::Module'}->{'AgentTicketPhoneInbound'} =  {
  'Description' => 'Incoming Phone Call',
  'Loader' => {
    'JavaScript' => [
      'Core.Agent.TicketAction.js'
    ]
  },
  'NavBarName' => 'Ticket',
  'Title' => 'Phone-Ticket'
};

 $Self->{'Frontend::Module'}->{'AgentTicketEmail'} =  {
  'Description' => 'Create new email ticket',
  'Loader' => {
    'JavaScript' => [
      'Core.Agent.CustomerSearch.js',
      'Core.Agent.TicketAction.js'
    ]
  },
  'NavBar' => [
    {
      'AccessKey' => 'm',
      'Block' => '',
      'Description' => 'Create new email ticket and send this out (outbound)',
      'Link' => 'Action=AgentTicketEmail',
      'LinkOption' => '',
      'Name' => 'New email ticket',
      'NavBar' => 'Ticket',
      'Prio' => '210',
      'Type' => ''
    }
  ],
  'NavBarName' => 'Ticket',
  'Title' => 'New email ticket'
};

 $Self->{'Frontend::Module'}->{'AgentTicketSearch'} =  {
  'Description' => 'Search Ticket',
  'Loader' => {
    'JavaScript' => [
      'Core.UI.AllocationList.js',
      'Core.Agent.TableFilters.js'
    ]
  },
  'NavBar' => [
    {
      'AccessKey' => 's',
      'Block' => '',
      'Description' => 'Search Tickets',
      'Link' => 'Action=AgentTicketSearch',
      'LinkOption' => 'onclick="window.setTimeout(function(){Core.Agent.Search.OpenSearchDialog(\'AgentTicketSearch\');}, 0); return false;"',
      'Name' => 'Search',
      'NavBar' => 'Ticket',
      'Prio' => '300',
      'Type' => ''
    }
  ],
  'NavBarName' => 'Ticket',
  'Title' => 'Search'
};

 $Self->{'Frontend::Module'}->{'AgentTicketLockedView'} =  {
  'Description' => 'Locked Tickets',
  'Loader' => {
    'CSS' => [
      'Core.AgentTicketQueue.css',
      'Core.AllocationList.css'
    ],
    'JavaScript' => [
      'Core.UI.AllocationList.js',
      'Core.Agent.TableFilters.js'
    ]
  },
  'NavBarName' => 'Ticket',
  'Title' => 'Locked Tickets'
};

 $Self->{'Frontend::Module'}->{'AgentTicketResponsibleView'} =  {
  'Description' => 'Responsible Tickets',
  'Loader' => {
    'CSS' => [
      'Core.AllocationList.css'
    ],
    'JavaScript' => [
      'Core.UI.AllocationList.js',
      'Core.Agent.TableFilters.js'
    ]
  },
  'NavBarName' => 'Ticket',
  'Title' => 'Responsible Tickets'
};

 $Self->{'Frontend::Module'}->{'AgentTicketWatchView'} =  {
  'Description' => 'Watched Tickets',
  'Loader' => {
    'CSS' => [
      'Core.AgentTicketQueue.css',
      'Core.AllocationList.css'
    ],
    'JavaScript' => [
      'Core.UI.AllocationList.js',
      'Core.Agent.TableFilters.js'
    ]
  },
  'NavBarName' => 'Ticket',
  'Title' => 'Watched Tickets'
};

 $Self->{'Frontend::Module'}->{'AgentCustomerSearch'} =  {
  'Description' => 'AgentCustomerSearch',
  'NavBarName' => 'Ticket',
  'Title' => 'AgentCustomerSearch'
};

 $Self->{'Frontend::Module'}->{'AgentUserSearch'} =  {
  'Description' => 'AgentUserSearch',
  'NavBarName' => 'Ticket',
  'Title' => 'AgentUserSearch'
};

 $Self->{'Frontend::Module'}->{'AgentTicketStatusView'} =  {
  'Description' => 'Overview of all open tickets',
  'Loader' => {
    'CSS' => [
      'Core.AllocationList.css'
    ],
    'JavaScript' => [
      'Core.UI.AllocationList.js',
      'Core.Agent.TableFilters.js'
    ]
  },
  'NavBar' => [
    {
      'AccessKey' => 'v',
      'Block' => '',
      'Description' => 'Overview of all open Tickets.',
      'Link' => 'Action=AgentTicketStatusView',
      'LinkOption' => '',
      'Name' => 'Status view',
      'NavBar' => 'Ticket',
      'Prio' => '110',
      'Type' => ''
    }
  ],
  'NavBarName' => 'Ticket',
  'Title' => 'Status view'
};

 $Self->{'Frontend::Module'}->{'AgentTicketEscalationView'} =  {
  'Description' => 'Overview of all escalated tickets',
  'Loader' => {
    'CSS' => [
      'Core.AllocationList.css'
    ],
    'JavaScript' => [
      'Core.UI.AllocationList.js',
      'Core.Agent.TableFilters.js'
    ]
  },
  'NavBar' => [
    {
      'AccessKey' => 'e',
      'Block' => '',
      'Description' => 'Overview Escalated Tickets',
      'Link' => 'Action=AgentTicketEscalationView',
      'LinkOption' => '',
      'Name' => 'Escalation view',
      'NavBar' => 'Ticket',
      'Prio' => '120',
      'Type' => ''
    }
  ],
  'NavBarName' => 'Ticket',
  'Title' => 'Escalation view'
};