Description: | Disables the web installer (http://yourhost.example.com/otrs/installer.pl), to prevent the system from being hijacked. If set to "No", the system can be reinstalled and the current basic configuration will be used to pre-populate the questions within the installer script. If not active, it also disables the GenericAgent, PackageManager and SQL Box. |
Group: | Framework |
SubGroup: | Core |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'SecureMode'} = '0'; |
Description: | Enables or disables the debug mode over frontend interface. |
Group: | Framework |
SubGroup: | Core |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::DebugMode'} = '0'; |
Description: | Enables or disables the caching for templates. WARNING: Do NOT disable template caching for production environments for it will cause a massive performance drop! This setting should only be disabled for debugging reasons! |
Group: | Framework |
SubGroup: | Core |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Frontend::TemplateCache'} = '1'; |
Description: | Sets the configuration level of the administrator. Depending on the config level, some sysconfig options will be not shown. The config levels are in in ascending order: Expert, Advanced, Beginner. The higher the config level is (e.g. Beginner is the highest), the less likely is it that the user can accidentally configure the system in a way that it is not usable any more. |
Group: | Framework |
SubGroup: | Core |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'ConfigLevel'} = '100'; |
Description: | Controls if the admin is allowed to import a saved system configuration in SysConfig. |
Group: | Framework |
SubGroup: | Core |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'ConfigImportAllowed'} = '1'; |
Description: | Defines the name of the application, shown in the web interface, tabs and title bar of the web browser. |
Group: | Framework |
SubGroup: | Core |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'ProductName'} = 'OTRS 4'; |
Description: | Defines the system identifier. Every ticket number and http session string contains this ID. This ensures that only tickets which belong to your system will be processed as follow-ups (useful when communicating between two instances of OTRS). |
Group: | Framework |
SubGroup: | Core |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'SystemID'} = '10'; |
Description: | Defines the fully qualified domain name of the system. This setting is used as a variable, OTRS_CONFIG_FQDN which is found in all forms of messaging used by the application, to build links to the tickets within your system. |
Group: | Framework |
SubGroup: | Core |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'FQDN'} = 'yourhost.example.com'; |
Description: | Defines the HTTP hostname for the support data collection with the public module 'PublicSupportDataCollector' (e.g. used from the OTRS Daemon). |
Group: | Framework |
SubGroup: | Core |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'SupportDataCollector::HTTPHostname'} = ''; |
Description: | Defines the timeout (in seconds, minimum is 20 seconds) for the support data collection with the public module 'PublicSupportDataCollector' (e.g. used from the OTRS Daemon). |
Group: | Framework |
SubGroup: | Core |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'SupportDataCollector::WebUserAgent::Timeout'} = '20'; |
Description: | Defines the cluster node identifier. This is only used in cluster configurations where there is more than one OTRS frontend system. Note: only values from 1 to 99 are allowed. |
Group: | Framework |
SubGroup: | Core |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'NodeID'} = '1'; |
Description: | Defines the type of protocol, used by the web server, to serve the application. If https protocol will be used instead of plain http, it must be specified here. Since this has no affect on the web server's settings or behavior, it will not change the method of access to the application and, if it is wrong, it will not prevent you from logging into the application. This setting is only used as a variable, OTRS_CONFIG_HttpType which is found in all forms of messaging used by the application, to build links to the tickets within your system. |
Group: | Framework |
SubGroup: | Core |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'HttpType'} = 'http'; |
Description: | Sets the prefix to the scripts folder on the server, as configured on the web server. This setting is used as a variable, OTRS_CONFIG_ScriptAlias which is found in all forms of messaging used by the application, to build links to the tickets within the system. |
Group: | Framework |
SubGroup: | Core |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'ScriptAlias'} = 'otrs/'; |
Description: | Defines the system administrator's email address. It will be displayed in the error screens of the application. |
Group: | Framework |
SubGroup: | Core |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'AdminEmail'} = 'admin@example.com'; |
Description: | Company name which will be included in outgoing emails as an X-Header. |
Group: | Framework |
SubGroup: | Core |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Organization'} = 'Example Company'; |
Description: | Defines the default front-end language. All the possible values are determined by the available language files on the system (see the next setting). |
Group: | Framework |
SubGroup: | Core |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'DefaultLanguage'} = 'en'; |
Description: | Defines all the languages that are available to the application. The Key/Content pair links the front-end display name to the appropriate language PM file. The "Key" value should be the base-name of the PM file (i.e. de.pm is the file, then de is the "Key" value). The "Content" value should be the display name for the front-end. Specify any own-defined language here (see the developer documentation http://doc.otrs.org/ for more infomation). Please remember to use the HTML equivalents for non-ASCII characters (i.e. for the German oe = o umlaut, it is necessary to use the ö symbol). |
Group: | Framework |
SubGroup: | Core |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'DefaultUsedLanguages'} = { 'ar_SA' => 'Arabic (Saudi Arabia)', 'bg' => 'Bulgarian (Български)', 'ca' => 'Català', 'cs' => 'Czech (Česky)', 'da' => 'Dansk', 'de' => 'Deutsch', 'el' => 'Greek (Ελληνικά)', 'en' => 'English (United States)', 'en_CA' => 'English (Canada)', 'en_GB' => 'English (United Kingdom)', 'es' => 'Español', 'es_CO' => 'Español (Colombia)', 'es_MX' => 'Español (México)', 'et' => 'Eesti', 'fa' => 'Persian (فارسى)', 'fi' => 'Suomi', 'fr' => 'Français', 'fr_CA' => 'Français (Canada)', 'gl' => 'Galego', 'he' => 'Hebrew (עִבְרִית)', 'hi' => 'Hindi', 'hr' => 'Hrvatski', 'hu' => 'Magyar', 'it' => 'Italiano', 'ja' => 'Japanese (日本語)', 'lt' => 'Lietuvių kalba', 'lv' => 'Latvijas', 'ms' => 'Malay', 'nb_NO' => 'Norsk bokmål', 'nl' => 'Nederlands', 'pl' => 'Polski', 'pt' => 'Português', 'pt_BR' => 'Português Brasileiro', 'ru' => 'Russian (Русский)', 'sk_SK' => 'Slovak (Slovenčina)', 'sl' => 'Slovenian (Slovenščina)', 'sr_Cyrl' => 'Serbian Cyrillic (српски)', 'sr_Latn' => 'Serbian Latin (Srpski)', 'sv' => 'Svenska', 'sw' => 'Swahili', 'tr' => 'Türkçe', 'uk' => 'Ukrainian (Українська)', 'vi_VN' => 'Vietnam (ViɆt Nam)', 'zh_CN' => 'Chinese (Sim.) (简体中文)', 'zh_TW' => 'Chinese (Tradi.) (正體中文)' }; |
Description: | Defines the default front-end (HTML) theme to be used by the agents and customers. If you like, you can add your own theme. Please refer the administrator manual located at http://doc.otrs.org/. |
Group: | Framework |
SubGroup: | Core |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'DefaultTheme'} = 'Standard'; |
Description: | It is possible to configure different themes, for example to distinguish between agents and customers, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid theme on your system. Please see the example entries for the proper form of the regex. |
Group: | Framework |
SubGroup: | Core |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'DefaultTheme::HostBased'} = { 'host1\\.example\\.com' => 'SomeTheme1', 'host2\\.example\\.com' => 'SomeTheme2' }; |
Description: | Makes the application check the MX record of email addresses before sending an email or submitting a telephone or email ticket. |
Group: | Framework |
SubGroup: | Core |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'CheckMXRecord'} = '1'; |
Description: | Defines the address of a dedicated DNS server, if necessary, for the "CheckMXRecord" look-ups. |
Group: | Framework |
SubGroup: | Core |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'CheckMXRecord::Nameserver'} = 'ns.example.com'; |
Description: | Makes the application check the syntax of email addresses. |
Group: | Framework |
SubGroup: | Core |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'CheckEmailAddresses'} = '1'; |
Description: | Defines a regular expression that excludes some addresses from the syntax check (if "CheckEmailAddresses" is set to "Yes"). Please enter a regex in this field for email addresses, that aren't syntactically valid, but are necessary for the system (i.e. "root@localhost"). |
Group: | Framework |
SubGroup: | Core |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'CheckEmailValidAddress'} = '^(root@localhost|admin@localhost)$'; |
Description: | Defines a regular expression that filters all email addresses that should not be used in the application. |
Group: | Framework |
SubGroup: | Core |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'CheckEmailInvalidAddress'} = '@(example)\\.(..|...)$'; |
Description: | Specifies the text that should appear in the log file to denote a CGI script entry. |
Group: | Framework |
SubGroup: | Core |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'CGILogPrefix'} = 'OTRS-CGI'; |
Description: | Runs the system in "Demo" mode. If set to "Yes", agents can change preferences, such as selection of language and theme via the agent web interface. These changes are only valid for the current session. It will not be possible for agents to change their passwords. |
Group: | Framework |
SubGroup: | Core |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'DemoSystem'} = '0'; |
Description: | Allows the administrators to login as other users, via the users administration panel. |
Group: | Framework |
SubGroup: | Core |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'SwitchToUser'} = '0'; |
Description: | Allows the administrators to login as other customers, via the customer user administration panel. |
Group: | Framework |
SubGroup: | Core |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'SwitchToCustomer'} = '0'; |
Description: | Specifies the group where the user needs rw permissions so that he can access the "SwitchToCustomer" feature. |
Group: | Framework |
SubGroup: | Core |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'SwitchToCustomer::PermissionGroup'} = 'admin'; |
Description: | Specifies the name that should be used by the application when sending notifications. The sender name is used to build the complete display name for the notification master (i.e. "OTRS Notification Master" otrs@your.example.com). Notifications are messages such as en::Customer::QueueUpdate or en::Agent::Move. |
Group: | Framework |
SubGroup: | Core |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'NotificationSenderName'} = 'OTRS Notification Master'; |
Description: | Specifies the email address that should be used by the application when sending notifications. The email address is used to build the complete display name for the notification master (i.e. "OTRS Notification Master" otrs@your.example.com). You can use the OTRS_CONFIG_FQDN variable as set in your configuation, or choose another email address. Notifications are messages such as en::Customer::QueueUpdate or en::Agent::Move. |
Group: | Framework |
SubGroup: | Core |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'NotificationSenderEmail'} = 'otrs@<OTRS_CONFIG_FQDN>'; |
Description: | Defines the standard permissions available for customers within the application. If more permissions are needed, you can enter them here. Permissions must be hard coded to be effective. Please ensure, when adding any of the afore mentioned permissions, that the "rw" permission remains the last entry. |
Group: | Framework |
SubGroup: | Core |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'System::Customer::Permission'} = [ 'ro', 'rw' ]; |
Description: | Debugs the translation set. If this is set to "Yes" all strings (text) without translations are written to STDERR. This can be helpful when you are creating a new translation file. Otherwise, this option should remain set to "No". |
Group: | Framework |
SubGroup: | Core |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'LanguageDebug'} = '0'; |
Description: | If enabled, the OTRS version tag will be removed from the Webinterface, the HTTP headers and the X-Headers of outgoing mails. NOTE: If you change this option, please make sure to delete the cache. |
Group: | Framework |
SubGroup: | Core |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'Secure::DisableBanner'} = '0'; |
Description: | Selects the cache backend to use. |
Group: | Framework |
SubGroup: | Core::Cache |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Cache::Module'} = 'Kernel::System::Cache::FileStorable'; |
Description: | Should the cache data be help in memory? |
Group: | Framework |
SubGroup: | Core::Cache |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Cache::InMemory'} = '1'; |
Description: | Should the cache data be stored in the selected cache backend? |
Group: | Framework |
SubGroup: | Core::Cache |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Cache::InBackend'} = '1'; |
Description: | Event module that updates customer users after an update of the Customer. |
Group: | Framework |
SubGroup: | Core::CustomerCompany |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'CustomerCompany::EventModulePost'}->{'100-UpdateCustomerUsers'} = { 'Event' => 'CustomerCompanyUpdate', 'Module' => 'Kernel::System::CustomerCompany::Event::CustomerUserUpdate', 'Transaction' => '0' }; |
Description: | Event module that updates customer user service membership if login changes. |
Group: | Framework |
SubGroup: | Core::CustomerUser |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'CustomerUser::EventModulePost'}->{'100-UpdateServiceMembership'} = { 'Event' => 'CustomerUserUpdate', 'Module' => 'Kernel::System::CustomerUser::Event::ServiceMemberUpdate', 'Transaction' => '0' }; |
Description: | Determines the way the linked objects are displayed in each zoom mask. |
Group: | Framework |
SubGroup: | Core::LinkObject |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'LinkObject::ViewMode'} = 'Simple'; |
Description: | Defines the link type 'Normal'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link. |
Group: | Framework |
SubGroup: | Core::LinkObject |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'LinkObject::Type'}->{'Normal'} = { 'SourceName' => 'Normal', 'TargetName' => 'Normal' }; |
Description: | Defines the link type 'ParentChild'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link. |
Group: | Framework |
SubGroup: | Core::LinkObject |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'LinkObject::Type'}->{'ParentChild'} = { 'SourceName' => 'Parent', 'TargetName' => 'Child' }; |
Description: | Defines the link type groups. The link types of the same group cancel one another. Example: If ticket A is linked per a 'Normal' link with ticket B, then these tickets could not be additionally linked with link of a 'ParentChild' relationship. |
Group: | Framework |
SubGroup: | Core::LinkObject |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'LinkObject::TypeGroup'}->{'0001'} = [ 'Normal', 'ParentChild' ]; |
Description: | Defines the log module for the system. "File" writes all messages in a given logfile, "SysLog" uses the syslog daemon of the system, e.g. syslogd. |
Group: | Framework |
SubGroup: | Core::Log |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'LogModule'} = 'Kernel::System::Log::SysLog'; |
Description: | If "SysLog" was selected for LogModule, a special log facility can be specified. |
Group: | Framework |
SubGroup: | Core::Log |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'LogModule::SysLog::Facility'} = 'user'; |
Description: | If "SysLog" was selected for LogModule, a special log sock can be specified (on solaris you may need to use 'stream'). |
Group: | Framework |
SubGroup: | Core::Log |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'LogModule::SysLog::LogSock'} = 'unix'; |
Description: | If "SysLog" was selected for LogModule, the charset that should be used for logging can be specified. |
Group: | Framework |
SubGroup: | Core::Log |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'LogModule::SysLog::Charset'} = 'utf-8'; |
Description: | If "file" was selected for LogModule, a logfile must be specified. If the file doesn't exist, it will be created by the system. |
Group: | Framework |
SubGroup: | Core::Log |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'LogModule::LogFile'} = '/tmp/otrs.log'; |
Description: | Specifies the path to the converter that allows the view of Microsoft Excel files, in the web interface. |
Group: | Framework |
SubGroup: | Core::MIME-Viewer |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'MIME-Viewer'}->{'application/excel'} = 'xlhtml'; |
Description: | Specifies the path to the converter that allows the view of Microsoft Word files, in the web interface. |
Group: | Framework |
SubGroup: | Core::MIME-Viewer |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'MIME-Viewer'}->{'application/msword'} = 'wvWare'; |
Description: | Specifies the path to the converter that allows the view of PDF documents, in the web interface. |
Group: | Framework |
SubGroup: | Core::MIME-Viewer |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'MIME-Viewer'}->{'application/pdf'} = 'pdftohtml -stdout -i'; |
Description: | If you want to use a mirror database for agent ticket fulltext search or to generate stats, specify the DSN to this database. |
Group: | Framework |
SubGroup: | Core::MirrorDB |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'Core::MirrorDB::DSN'} = 'DBI:mysql:database=mirrordb;host=mirrordbhost'; |
Description: | If you want to use a mirror database for agent ticket fulltext search or to generate stats, the user to authenticate to this database can be specified. |
Group: | Framework |
SubGroup: | Core::MirrorDB |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'Core::MirrorDB::User'} = 'some_user'; |
Description: | If you want to use a mirror database for agent ticket fulltext search or to generate stats, the password to authenticate to this database can be specified. |
Group: | Framework |
SubGroup: | Core::MirrorDB |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'Core::MirrorDB::Password'} = 'some_password'; |
Description: | Specify the channel to be used to fetch OTRS Business Solution™ updates. Warning: Development releases might not be complete, your system might experience unrecoverable errors and on extreme cases could become unresponsive! |
Group: | Framework |
SubGroup: | Core::OTRSBusiness |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'OTRSBusiness::ReleaseChannel'} = '1'; |
Description: | Enables PDF output. The CPAN module PDF::API2 is required, if not installed, PDF output will be disabled. |
Group: | Framework |
SubGroup: | Core::PDF |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'PDF'} = '1'; |
Description: | Specifies the path of the file for the logo in the page header (gif|jpg|png, 700 x 100 pixel). |
Group: | Framework |
SubGroup: | Core::PDF |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'PDF::LogoFile'} = '<OTRS_CONFIG_Home>/var/logo-otrs.png'; |
Description: | Defines the standard size of PDF pages. |
Group: | Framework |
SubGroup: | Core::PDF |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'PDF::PageSize'} = 'a4'; |
Description: | Defines the maximum number of pages per PDF file. |
Group: | Framework |
SubGroup: | Core::PDF |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'PDF::MaxPages'} = '100'; |
Description: | Defines the path and TTF-File to handle proportional font in PDF documents. |
Group: | Framework |
SubGroup: | Core::PDF |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'PDF::TTFontFile'}->{'Proportional'} = 'DejaVuSans.ttf'; |
Description: | Defines the path and TTF-File to handle bold proportional font in PDF documents. |
Group: | Framework |
SubGroup: | Core::PDF |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'PDF::TTFontFile'}->{'ProportionalBold'} = 'DejaVuSans-Bold.ttf'; |
Description: | Defines the path and TTF-File to handle italic proportional font in PDF documents. |
Group: | Framework |
SubGroup: | Core::PDF |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'PDF::TTFontFile'}->{'ProportionalItalic'} = 'DejaVuSans-Oblique.ttf'; |
Description: | Defines the path and TTF-File to handle bold italic proportional font in PDF documents. |
Group: | Framework |
SubGroup: | Core::PDF |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'PDF::TTFontFile'}->{'ProportionalBoldItalic'} = 'DejaVuSans-BoldOblique.ttf'; |
Description: | Defines the path and TTF-File to handle monospaced font in PDF documents. |
Group: | Framework |
SubGroup: | Core::PDF |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'PDF::TTFontFile'}->{'Monospaced'} = 'DejaVuSansMono.ttf'; |
Description: | Defines the path and TTF-File to handle bold monospaced font in PDF documents. |
Group: | Framework |
SubGroup: | Core::PDF |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'PDF::TTFontFile'}->{'MonospacedBold'} = 'DejaVuSansMono-Bold.ttf'; |
Description: | Defines the path and TTF-File to handle italic monospaced font in PDF documents. |
Group: | Framework |
SubGroup: | Core::PDF |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'PDF::TTFontFile'}->{'MonospacedItalic'} = 'DejaVuSansMono-Oblique.ttf'; |
Description: | Enables file upload in the package manager frontend. |
Group: | Framework |
SubGroup: | Core::Package |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Package::FileUpload'} = '1'; |
Description: | Defines the location to get online repository list for additional packages. The first available result will be used. |
Group: | Framework |
SubGroup: | Core::Package |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'Package::RepositoryRoot'} = [ 'http://ftp.otrs.org/pub/otrs/misc/packages/repository.xml' ]; |
Description: | Defines the list of online repositories. Another installations can be used as repository, for example: Key="http://example.com/otrs/public.pl?Action=PublicRepository;File=" and Content="Some Name". |
Group: | Framework |
SubGroup: | Core::Package |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'Package::RepositoryList'} = { 'ftp://ftp.example.com/pub/otrs/misc/packages/' => '[Example] ftp://ftp.example.com/' }; |
Description: | Defines the IP regular expression for accessing the local repository. You need to enable this to have access to your local repository and the package::RepositoryList is required on the remote host. |
Group: | Framework |
SubGroup: | Core::Package |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'Package::RepositoryAccessRegExp'} = '127\\.0\\.0\\.1'; |
Description: | Sets the timeout (in seconds) for package downloads. Overwrites "WebUserAgent::Timeout". |
Group: | Framework |
SubGroup: | Core::Package |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Package::Timeout'} = '120'; |
Description: | Fetches packages via proxy. Overwrites "WebUserAgent::Proxy". |
Group: | Framework |
SubGroup: | Core::Package |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'Package::Proxy'} = 'http://proxy.sn.no:8001/'; |
Description: | Toggles display of OTRS FeatureAddons list in PackageManager. |
Group: | Framework |
SubGroup: | Core::Package |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'Package::ShowFeatureAddons'} = '1'; |
Description: | Package event module file a scheduler task for update registration. |
Group: | Framework |
SubGroup: | Core::Package |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'Package::EventModulePost'}->{'99-SupportDataSend'} = { 'Event' => '(PackageInstall|PackageReinstall|PackageUpgrade|PackageUninstall)', 'Module' => 'Kernel::System::Package::Event::SupportDataSend', 'Transaction' => '1' }; |
Description: | Enables performance log (to log the page response time). It will affect the system performance. Frontend::Module###AdminPerformanceLog must be enabled. |
Group: | Framework |
SubGroup: | Core::PerformanceLog |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'PerformanceLog'} = '0'; |
Description: | Specifies the path of the file for the performance log. |
Group: | Framework |
SubGroup: | Core::PerformanceLog |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'PerformanceLog::File'} = '<OTRS_CONFIG_Home>/var/log/Performance.log'; |
Description: | This setting allows you to override the built-in country list with your own list of countries. This is particularly handy if you just want to use a small select group of countries. |
Group: | Framework |
SubGroup: | Core::ReferenceData |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'ReferenceData::OwnCountryList'} = { 'AT' => 'Austria', 'CH' => 'Switzerland', 'DE' => 'Germany' }; |
Description: | Defines the username to access the SOAP handle (bin/cgi-bin/rpc.pl). |
Group: | Framework |
SubGroup: | Core::SOAP |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'SOAP::User'} = 'some_user'; |
Description: | Defines the password to access the SOAP handle (bin/cgi-bin/rpc.pl). |
Group: | Framework |
SubGroup: | Core::SOAP |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'SOAP::Password'} = 'some_pass'; |
Description: | Defines the module to send emails. "Sendmail" directly uses the sendmail binary of your operating system. Any of the "SMTP" mechanisms use a specified (external) mailserver. "DoNotSendEmail" doesn't send emails and it is useful for test systems. |
Group: | Framework |
SubGroup: | Core::Sendmail |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'SendmailModule'} = 'Kernel::System::Email::Sendmail'; |
Description: | If "Sendmail" was selected as SendmailModule, the location of the sendmail binary and the needed options must be specified. |
Group: | Framework |
SubGroup: | Core::Sendmail |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'SendmailModule::CMD'} = '/usr/sbin/sendmail -i -f'; |
Description: | If any of the "SMTP" mechanisms was selected as SendmailModule, the mailhost that sends out the mails must be specified. |
Group: | Framework |
SubGroup: | Core::Sendmail |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'SendmailModule::Host'} = 'mail.example.com'; |
Description: | If any of the "SMTP" mechanisms was selected as SendmailModule, the port where your mailserver is listening for incoming connections must be specified. |
Group: | Framework |
SubGroup: | Core::Sendmail |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'SendmailModule::Port'} = '25'; |
Description: | If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, an username must be specified. |
Group: | Framework |
SubGroup: | Core::Sendmail |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'SendmailModule::AuthUser'} = 'MailserverLogin'; |
Description: | If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, a password must be specified. |
Group: | Framework |
SubGroup: | Core::Sendmail |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'SendmailModule::AuthPassword'} = 'MailserverPassword'; |
Description: | Sends all outgoing email via bcc to the specified address. Please use this only for backup reasons. |
Group: | Framework |
SubGroup: | Core::Sendmail |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'SendmailBcc'} = ''; |
Description: | If set, this address is used as envelope sender in outgoing messages (not notifications - see below). If no address is specified, the envelope sender is equal to queue e-mail address. |
Group: | Framework |
SubGroup: | Core::Sendmail |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'SendmailEnvelopeFrom'} = ''; |
Description: | If set, this address is used as envelope sender header in outgoing notifications. If no address is specified, the envelope sender header is empty (unless SendmailNotificationEnvelopeFrom::FallbackToEmailFrom is set). |
Group: | Framework |
SubGroup: | Core::Sendmail |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'SendmailNotificationEnvelopeFrom'} = ''; |
Description: | If no SendmailNotificationEnvelopeFrom is specified, this setting makes it possible to use the email's from address instead of an empty envelope sender (required in certain mail server configurations). |
Group: | Framework |
SubGroup: | Core::Sendmail |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'SendmailNotificationEnvelopeFrom::FallbackToEmailFrom'} = '0'; |
Description: | Defines the module used to store the session data. With "DB" the frontend server can be splitted from the db server. "FS" is faster. |
Group: | Framework |
SubGroup: | Core::Session |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'SessionModule'} = 'Kernel::System::AuthSession::DB'; |
Description: | Defines the name of the session key. E.g. Session, SessionID or OTRS. |
Group: | Framework |
SubGroup: | Core::Session |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'SessionName'} = 'OTRSAgentInterface'; |
Description: | Defines the name of the key for customer sessions. |
Group: | Framework |
SubGroup: | Core::Session |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'CustomerPanelSessionName'} = 'OTRSCustomerInterface'; |
Description: | Turns on the remote ip address check. It should be set to "No" if the application is used, for example, via a proxy farm or a dialup connection, because the remote ip address is mostly different for the requests. |
Group: | Framework |
SubGroup: | Core::Session |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'SessionCheckRemoteIP'} = '1'; |
Description: | Deletes a session if the session id is used with an invalid remote IP address. |
Group: | Framework |
SubGroup: | Core::Session |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'SessionDeleteIfNotRemoteID'} = '1'; |
Description: | Defines the maximal valid time (in seconds) for a session id. |
Group: | Framework |
SubGroup: | Core::Session |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'SessionMaxTime'} = '57600'; |
Description: | Sets the inactivity time (in seconds) to pass before a session is killed and a user is loged out. |
Group: | Framework |
SubGroup: | Core::Session |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'SessionMaxIdleTime'} = '7200'; |
Description: | DEPRECATED: This config setting will be removed in further versions of OTRS. Sets the time (in seconds) a user is marked as active (minimum active time is 300 seconds). |
Group: | Framework |
SubGroup: | Core::Session |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'SessionActiveTime'} = '600'; |
Description: | Deletes requested sessions if they have timed out. |
Group: | Framework |
SubGroup: | Core::Session |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'SessionDeleteIfTimeToOld'} = '1'; |
Description: | Makes the session management use html cookies. If html cookies are disabled or if the client browser disabled html cookies, then the system will work as usual and append the session id to the links. |
Group: | Framework |
SubGroup: | Core::Session |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'SessionUseCookie'} = '1'; |
Description: | Stores cookies after the browser has been closed. |
Group: | Framework |
SubGroup: | Core::Session |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'SessionUseCookieAfterBrowserClose'} = '0'; |
Description: | Protection against CSRF (Cross Site Request Forgery) exploits (for more info see http://en.wikipedia.org/wiki/Cross-site_request_forgery). |
Group: | Framework |
SubGroup: | Core::Session |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'SessionCSRFProtection'} = '1'; |
Description: | Sets the maximum number of active agents within the timespan defined in SessionMaxIdleTime before a prior warning will be visible for the logged in agents. |
Group: | Framework |
SubGroup: | Core::Session |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'AgentSessionLimitPriorWarning'} = '90'; |
Description: | Sets the maximum number of active agents within the timespan defined in SessionMaxIdleTime. |
Group: | Framework |
SubGroup: | Core::Session |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'AgentSessionLimit'} = '100'; |
Description: | Sets the maximum number of active sessions per agent within the timespan defined in SessionMaxIdleTime. |
Group: | Framework |
SubGroup: | Core::Session |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'AgentSessionPerUserLimit'} = '20'; |
Description: | Sets the maximum number of active customers within the timespan defined in SessionMaxIdleTime. |
Group: | Framework |
SubGroup: | Core::Session |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'CustomerSessionLimit'} = '100'; |
Description: | Sets the maximum number of active sessions per customers within the timespan defined in SessionMaxIdleTime. |
Group: | Framework |
SubGroup: | Core::Session |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'CustomerSessionPerUserLimit'} = '20'; |
Description: | If "FS" was selected for SessionModule, a directory where the session data will be stored must be specified. |
Group: | Framework |
SubGroup: | Core::Session |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'SessionDir'} = '<OTRS_CONFIG_Home>/var/sessions'; |
Description: | Enables spell checker support. |
Group: | Framework |
SubGroup: | Core::SpellChecker |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'SpellChecker'} = '0'; |
Description: | Install ispell or aspell on the system, if you want to use a spell checker. Please specify the path to the aspell or ispell binary on your operating system. |
Group: | Framework |
SubGroup: | Core::SpellChecker |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'SpellCheckerBin'} = '/usr/bin/ispell'; |
Description: | Defines the default spell checker dictionary. |
Group: | Framework |
SubGroup: | Core::SpellChecker |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'SpellCheckerDictDefault'} = 'english'; |
Description: | Sets the stats hook. |
Group: | Framework |
SubGroup: | Core::Stats |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Stats::StatsHook'} = 'Stat#'; |
Description: | Start number for statistics counting. Every new stat increments this number. |
Group: | Framework |
SubGroup: | Core::Stats |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Stats::StatsStartNumber'} = '10000'; |
Description: | Specifies the top margin of the chart. |
Group: | Framework |
SubGroup: | Core::Stats::Graph |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Stats::Graph::t_margin'} = '10'; |
Description: | Specifies the left margin of the chart. |
Group: | Framework |
SubGroup: | Core::Stats::Graph |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Stats::Graph::l_margin'} = '10'; |
Description: | Specifies the bottom margin of the chart. |
Group: | Framework |
SubGroup: | Core::Stats::Graph |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Stats::Graph::b_margin'} = '10'; |
Description: | Specifies the right margin of the chart. |
Group: | Framework |
SubGroup: | Core::Stats::Graph |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Stats::Graph::r_margin'} = '20'; |
Description: | Specifies the background color of the picture. |
Group: | Framework |
SubGroup: | Core::Stats::Graph |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Stats::Graph::bgclr'} = 'white'; |
Description: | Makes the picture transparent. |
Group: | Framework |
SubGroup: | Core::Stats::Graph |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Stats::Graph::transparent'} = '0'; |
Description: | Specifies the border color of the chart. |
Group: | Framework |
SubGroup: | Core::Stats::Graph |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Stats::Graph::fgclr'} = 'black'; |
Description: | Specifies the background color of the chart. |
Group: | Framework |
SubGroup: | Core::Stats::Graph |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Stats::Graph::boxclr'} = 'white'; |
Description: | Specifies the border color of the legend. |
Group: | Framework |
SubGroup: | Core::Stats::Graph |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Stats::Graph::accentclr'} = 'black'; |
Description: | Specifies the text color of the legend. |
Group: | Framework |
SubGroup: | Core::Stats::Graph |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Stats::Graph::legendclr'} = 'black'; |
Description: | Specifies the text color of the chart (e. g. caption). |
Group: | Framework |
SubGroup: | Core::Stats::Graph |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Stats::Graph::textclr'} = 'black'; |
Description: | Defines the colors for the graphs. |
Group: | Framework |
SubGroup: | Core::Stats::Graph |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Stats::Graph::dclrs'} = [ 'red', 'green', 'blue', 'yellow', 'purple', 'orange', 'pink', 'marine', 'cyan', 'lgray', 'lblue', 'lyellow', 'lgreen', 'lred', 'lpurple', 'lorange', 'lbrown' ]; |
Description: | Defines the title font in graphs (place custom fonts in var/fonts). |
Group: | Framework |
SubGroup: | Core::Stats::Graph |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Stats::Graph::TitleFont'} = 'DejaVuSans-Bold.ttf'; |
Description: | Defines the legend font in graphs (place custom fonts in var/fonts). |
Group: | Framework |
SubGroup: | Core::Stats::Graph |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Stats::Graph::LegendFont'} = 'DejaVuSans.ttf'; |
Description: | Defines the boldness of the line drawed by the graph. |
Group: | Framework |
SubGroup: | Core::Stats::Graph |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Stats::Graph::line_width'} = '1'; |
Description: | Defines the placement of the legend. This should be a two letter key of the form: 'B[LCR]|R[TCB]'. The first letter indicates the placement (Bottom or Right), and the second letter the alignment (Left, Right, Center, Top, or Bottom). |
Group: | Framework |
SubGroup: | Core::Stats::Graph |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Stats::Graph::legend_placement'} = 'BC'; |
Description: | Defines the spacing of the legends. |
Group: | Framework |
SubGroup: | Core::Stats::Graph |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Stats::Graph::legend_spacing'} = '4'; |
Description: | Defines the width of the legend. |
Group: | Framework |
SubGroup: | Core::Stats::Graph |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Stats::Graph::legend_marker_width'} = '12'; |
Description: | Defines the date input format used in forms (option or input fields). |
Group: | Framework |
SubGroup: | Core::Time |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'TimeInputFormat'} = 'Option'; |
Description: | Shows time in long format (days, hours, minutes), if set to "Yes"; or in short format (days, hours), if set to "No". |
Group: | Framework |
SubGroup: | Core::Time |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'TimeShowAlwaysLong'} = '0'; |
Description: | Sets the system time zone (required a system with UTC as system time). Otherwise this is a diff time to the local time. |
Group: | Framework |
SubGroup: | Core::Time |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'TimeZone'} = '+0'; |
Description: | Sets the user time zone per user (required a system with UTC as system time and UTC under TimeZone). Otherwise this is a diff time to the local time. |
Group: | Framework |
SubGroup: | Core::Time |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'TimeZoneUser'} = '0'; |
Description: | Sets the user time zone per user based on java script / browser time zone offset feature at login time. |
Group: | Framework |
SubGroup: | Core::Time |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'TimeZoneUserBrowserAutoOffset'} = '1'; |
Description: | Maximum Number of a calendar shown in a dropdown. |
Group: | Framework |
SubGroup: | Core::Time |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'MaximumCalendarNumber'} = '50'; |
Description: | Define the start day of the week for the date picker. |
Group: | Framework |
SubGroup: | Core::Time |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'CalendarWeekDayStart'} = '1'; |
Description: | Adds the permanent vacation days. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). |
Group: | Framework |
SubGroup: | Core::Time |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'TimeVacationDays'} = { '1' => { '1' => 'New Year\'s Day' }, '12' => { '24' => 'Christmas Eve', '25' => 'First Christmas Day', '26' => 'Second Christmas Day', '31' => 'New Year\'s Eve' }, '5' => { '1' => 'International Workers\' Day' } }; |
Description: | Adds the one time vacation days. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). |
Group: | Framework |
SubGroup: | Core::Time |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'TimeVacationDaysOneTime'} = { '2004' => { '1' => { '1' => 'test' } } }; |
Description: | Defines the hours and week days to count the working time. |
Group: | Framework |
SubGroup: | Core::Time |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'TimeWorkingHours'} = { 'Fri' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Mon' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Sat' => [], 'Sun' => [], 'Thu' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Tue' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Wed' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ] }; |
Description: | Defines the name of the indicated calendar. |
Group: | Framework |
SubGroup: | Core::Time::Calendar1 |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'TimeZone::Calendar1Name'} = 'Calendar Name 1'; |
Description: | Defines the time zone of the indicated calendar, which can be assigned later to a specific queue. |
Group: | Framework |
SubGroup: | Core::Time::Calendar1 |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'TimeZone::Calendar1'} = '0'; |
Description: | Define the start day of the week for the date picker for the indicated calendar. |
Group: | Framework |
SubGroup: | Core::Time::Calendar1 |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'CalendarWeekDayStart::Calendar1'} = '1'; |
Description: | Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). |
Group: | Framework |
SubGroup: | Core::Time::Calendar1 |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'TimeVacationDays::Calendar1'} = { '1' => { '1' => 'New Year\'s Day' }, '12' => { '24' => 'Christmas Eve', '25' => 'First Christmas Day', '26' => 'Second Christmas Day', '31' => 'New Year\'s Eve' }, '5' => { '1' => 'International Workers\' Day' } }; |
Description: | Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). |
Group: | Framework |
SubGroup: | Core::Time::Calendar1 |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'TimeVacationDaysOneTime::Calendar1'} = { '2004' => { '1' => { '1' => 'test' } } }; |
Description: | Defines the hours and week days of the indicated calendar, to count the working time. |
Group: | Framework |
SubGroup: | Core::Time::Calendar1 |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'TimeWorkingHours::Calendar1'} = { 'Fri' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Mon' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Sat' => [], 'Sun' => [], 'Thu' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Tue' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Wed' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ] }; |
Description: | Defines the name of the indicated calendar. |
Group: | Framework |
SubGroup: | Core::Time::Calendar2 |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'TimeZone::Calendar2Name'} = 'Calendar Name 2'; |
Description: | Defines the time zone of the indicated calendar, which can be assigned later to a specific queue. |
Group: | Framework |
SubGroup: | Core::Time::Calendar2 |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'TimeZone::Calendar2'} = '0'; |
Description: | Define the start day of the week for the date picker for the indicated calendar. |
Group: | Framework |
SubGroup: | Core::Time::Calendar2 |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'CalendarWeekDayStart::Calendar2'} = '1'; |
Description: | Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). |
Group: | Framework |
SubGroup: | Core::Time::Calendar2 |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'TimeVacationDays::Calendar2'} = { '1' => { '1' => 'New Year\'s Day' }, '12' => { '24' => 'Christmas Eve', '25' => 'First Christmas Day', '26' => 'Second Christmas Day', '31' => 'New Year\'s Eve' }, '5' => { '1' => 'International Workers\' Day' } }; |
Description: | Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). |
Group: | Framework |
SubGroup: | Core::Time::Calendar2 |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'TimeVacationDaysOneTime::Calendar2'} = { '2004' => { '1' => { '1' => 'test' } } }; |
Description: | Defines the hours and week days of the indicated calendar, to count the working time. |
Group: | Framework |
SubGroup: | Core::Time::Calendar2 |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'TimeWorkingHours::Calendar2'} = { 'Fri' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Mon' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Sat' => [], 'Sun' => [], 'Thu' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Tue' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Wed' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ] }; |
Description: | Defines the name of the indicated calendar. |
Group: | Framework |
SubGroup: | Core::Time::Calendar3 |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'TimeZone::Calendar3Name'} = 'Calendar Name 3'; |
Description: | Defines the time zone of the indicated calendar, which can be assigned later to a specific queue. |
Group: | Framework |
SubGroup: | Core::Time::Calendar3 |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'TimeZone::Calendar3'} = '0'; |
Description: | Define the start day of the week for the date picker for the indicated calendar. |
Group: | Framework |
SubGroup: | Core::Time::Calendar3 |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'CalendarWeekDayStart::Calendar3'} = '1'; |
Description: | Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). |
Group: | Framework |
SubGroup: | Core::Time::Calendar3 |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'TimeVacationDays::Calendar3'} = { '1' => { '1' => 'New Year\'s Day' }, '12' => { '24' => 'Christmas Eve', '25' => 'First Christmas Day', '26' => 'Second Christmas Day', '31' => 'New Year\'s Eve' }, '5' => { '1' => 'International Workers\' Day' } }; |
Description: | Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). |
Group: | Framework |
SubGroup: | Core::Time::Calendar3 |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'TimeVacationDaysOneTime::Calendar3'} = { '2004' => { '1' => { '1' => 'test' } } }; |
Description: | Defines the hours and week days of the indicated calendar, to count the working time. |
Group: | Framework |
SubGroup: | Core::Time::Calendar3 |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'TimeWorkingHours::Calendar3'} = { 'Fri' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Mon' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Sat' => [], 'Sun' => [], 'Thu' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Tue' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Wed' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ] }; |
Description: | Defines the name of the indicated calendar. |
Group: | Framework |
SubGroup: | Core::Time::Calendar4 |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'TimeZone::Calendar4Name'} = 'Calendar Name 4'; |
Description: | Defines the time zone of the indicated calendar, which can be assigned later to a specific queue. |
Group: | Framework |
SubGroup: | Core::Time::Calendar4 |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'TimeZone::Calendar4'} = '0'; |
Description: | Define the start day of the week for the date picker for the indicated calendar. |
Group: | Framework |
SubGroup: | Core::Time::Calendar4 |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'CalendarWeekDayStart::Calendar4'} = '1'; |
Description: | Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). |
Group: | Framework |
SubGroup: | Core::Time::Calendar4 |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'TimeVacationDays::Calendar4'} = { '1' => { '1' => 'New Year\'s Day' }, '12' => { '24' => 'Christmas Eve', '25' => 'First Christmas Day', '26' => 'Second Christmas Day', '31' => 'New Year\'s Eve' }, '5' => { '1' => 'International Workers\' Day' } }; |
Description: | Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). |
Group: | Framework |
SubGroup: | Core::Time::Calendar4 |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'TimeVacationDaysOneTime::Calendar4'} = { '2004' => { '1' => { '1' => 'test' } } }; |
Description: | Defines the hours and week days of the indicated calendar, to count the working time. |
Group: | Framework |
SubGroup: | Core::Time::Calendar4 |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'TimeWorkingHours::Calendar4'} = { 'Fri' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Mon' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Sat' => [], 'Sun' => [], 'Thu' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Tue' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Wed' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ] }; |
Description: | Defines the name of the indicated calendar. |
Group: | Framework |
SubGroup: | Core::Time::Calendar5 |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'TimeZone::Calendar5Name'} = 'Calendar Name 5'; |
Description: | Defines the time zone of the indicated calendar, which can be assigned later to a specific queue. |
Group: | Framework |
SubGroup: | Core::Time::Calendar5 |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'TimeZone::Calendar5'} = '0'; |
Description: | Define the start day of the week for the date picker for the indicated calendar. |
Group: | Framework |
SubGroup: | Core::Time::Calendar5 |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'CalendarWeekDayStart::Calendar5'} = '1'; |
Description: | Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). |
Group: | Framework |
SubGroup: | Core::Time::Calendar5 |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'TimeVacationDays::Calendar5'} = { '1' => { '1' => 'New Year\'s Day' }, '12' => { '24' => 'Christmas Eve', '25' => 'First Christmas Day', '26' => 'Second Christmas Day', '31' => 'New Year\'s Eve' }, '5' => { '1' => 'International Workers\' Day' } }; |
Description: | Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). |
Group: | Framework |
SubGroup: | Core::Time::Calendar5 |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'TimeVacationDaysOneTime::Calendar5'} = { '2004' => { '1' => { '1' => 'test' } } }; |
Description: | Defines the hours and week days of the indicated calendar, to count the working time. |
Group: | Framework |
SubGroup: | Core::Time::Calendar5 |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'TimeWorkingHours::Calendar5'} = { 'Fri' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Mon' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Sat' => [], 'Sun' => [], 'Thu' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Tue' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Wed' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ] }; |
Description: | Defines the name of the indicated calendar. |
Group: | Framework |
SubGroup: | Core::Time::Calendar6 |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'TimeZone::Calendar6Name'} = 'Calendar Name 6'; |
Description: | Defines the time zone of the indicated calendar, which can be assigned later to a specific queue. |
Group: | Framework |
SubGroup: | Core::Time::Calendar6 |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'TimeZone::Calendar6'} = '0'; |
Description: | Define the start day of the week for the date picker for the indicated calendar. |
Group: | Framework |
SubGroup: | Core::Time::Calendar6 |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'CalendarWeekDayStart::Calendar6'} = '1'; |
Description: | Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). |
Group: | Framework |
SubGroup: | Core::Time::Calendar6 |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'TimeVacationDays::Calendar6'} = { '1' => { '1' => 'New Year\'s Day' }, '12' => { '24' => 'Christmas Eve', '25' => 'First Christmas Day', '26' => 'Second Christmas Day', '31' => 'New Year\'s Eve' }, '5' => { '1' => 'International Workers\' Day' } }; |
Description: | Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). |
Group: | Framework |
SubGroup: | Core::Time::Calendar6 |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'TimeVacationDaysOneTime::Calendar6'} = { '2004' => { '1' => { '1' => 'test' } } }; |
Description: | Defines the hours and week days of the indicated calendar, to count the working time. |
Group: | Framework |
SubGroup: | Core::Time::Calendar6 |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'TimeWorkingHours::Calendar6'} = { 'Fri' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Mon' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Sat' => [], 'Sun' => [], 'Thu' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Tue' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Wed' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ] }; |
Description: | Defines the name of the indicated calendar. |
Group: | Framework |
SubGroup: | Core::Time::Calendar7 |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'TimeZone::Calendar7Name'} = 'Calendar Name 7'; |
Description: | Defines the time zone of the indicated calendar, which can be assigned later to a specific queue. |
Group: | Framework |
SubGroup: | Core::Time::Calendar7 |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'TimeZone::Calendar7'} = '0'; |
Description: | Define the start day of the week for the date picker for the indicated calendar. |
Group: | Framework |
SubGroup: | Core::Time::Calendar7 |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'CalendarWeekDayStart::Calendar7'} = '1'; |
Description: | Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). |
Group: | Framework |
SubGroup: | Core::Time::Calendar7 |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'TimeVacationDays::Calendar7'} = { '1' => { '1' => 'New Year\'s Day' }, '12' => { '24' => 'Christmas Eve', '25' => 'First Christmas Day', '26' => 'Second Christmas Day', '31' => 'New Year\'s Eve' }, '5' => { '1' => 'International Workers\' Day' } }; |
Description: | Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). |
Group: | Framework |
SubGroup: | Core::Time::Calendar7 |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'TimeVacationDaysOneTime::Calendar7'} = { '2004' => { '1' => { '1' => 'test' } } }; |
Description: | Defines the hours and week days of the indicated calendar, to count the working time. |
Group: | Framework |
SubGroup: | Core::Time::Calendar7 |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'TimeWorkingHours::Calendar7'} = { 'Fri' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Mon' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Sat' => [], 'Sun' => [], 'Thu' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Tue' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Wed' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ] }; |
Description: | Defines the name of the indicated calendar. |
Group: | Framework |
SubGroup: | Core::Time::Calendar8 |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'TimeZone::Calendar8Name'} = 'Calendar Name 8'; |
Description: | Defines the time zone of the indicated calendar, which can be assigned later to a specific queue. |
Group: | Framework |
SubGroup: | Core::Time::Calendar8 |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'TimeZone::Calendar8'} = '0'; |
Description: | Define the start day of the week for the date picker for the indicated calendar. |
Group: | Framework |
SubGroup: | Core::Time::Calendar8 |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'CalendarWeekDayStart::Calendar8'} = '1'; |
Description: | Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). |
Group: | Framework |
SubGroup: | Core::Time::Calendar8 |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'TimeVacationDays::Calendar8'} = { '1' => { '1' => 'New Year\'s Day' }, '12' => { '24' => 'Christmas Eve', '25' => 'First Christmas Day', '26' => 'Second Christmas Day', '31' => 'New Year\'s Eve' }, '5' => { '1' => 'International Workers\' Day' } }; |
Description: | Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). |
Group: | Framework |
SubGroup: | Core::Time::Calendar8 |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'TimeVacationDaysOneTime::Calendar8'} = { '2004' => { '1' => { '1' => 'test' } } }; |
Description: | Defines the hours and week days of the indicated calendar, to count the working time. |
Group: | Framework |
SubGroup: | Core::Time::Calendar8 |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'TimeWorkingHours::Calendar8'} = { 'Fri' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Mon' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Sat' => [], 'Sun' => [], 'Thu' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Tue' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Wed' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ] }; |
Description: | Defines the name of the indicated calendar. |
Group: | Framework |
SubGroup: | Core::Time::Calendar9 |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'TimeZone::Calendar9Name'} = 'Calendar Name 9'; |
Description: | Defines the time zone of the indicated calendar, which can be assigned later to a specific queue. |
Group: | Framework |
SubGroup: | Core::Time::Calendar9 |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'TimeZone::Calendar9'} = '0'; |
Description: | Define the start day of the week for the date picker for the indicated calendar. |
Group: | Framework |
SubGroup: | Core::Time::Calendar9 |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'CalendarWeekDayStart::Calendar9'} = '1'; |
Description: | Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). |
Group: | Framework |
SubGroup: | Core::Time::Calendar9 |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'TimeVacationDays::Calendar9'} = { '1' => { '1' => 'New Year\'s Day' }, '12' => { '24' => 'Christmas Eve', '25' => 'First Christmas Day', '26' => 'Second Christmas Day', '31' => 'New Year\'s Eve' }, '5' => { '1' => 'International Workers\' Day' } }; |
Description: | Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). |
Group: | Framework |
SubGroup: | Core::Time::Calendar9 |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'TimeVacationDaysOneTime::Calendar9'} = { '2004' => { '1' => { '1' => 'test' } } }; |
Description: | Defines the hours and week days of the indicated calendar, to count the working time. |
Group: | Framework |
SubGroup: | Core::Time::Calendar9 |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'TimeWorkingHours::Calendar9'} = { 'Fri' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Mon' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Sat' => [], 'Sun' => [], 'Thu' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Tue' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Wed' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ] }; |
Description: | Defines the URL base path of icons, CSS and Java Script. |
Group: | Framework |
SubGroup: | Core::Web |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Frontend::WebPath'} = '/otrs-web/'; |
Description: | Defines the URL image path of icons for navigation. |
Group: | Framework |
SubGroup: | Core::Web |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Frontend::ImagePath'} = '<OTRS_CONFIG_Frontend::WebPath>skins/Agent/default/img/'; |
Description: | Defines the URL CSS path. |
Group: | Framework |
SubGroup: | Core::Web |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Frontend::CSSPath'} = '<OTRS_CONFIG_Frontend::WebPath>css/'; |
Description: | Defines the URL java script path. |
Group: | Framework |
SubGroup: | Core::Web |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Frontend::JavaScriptPath'} = '<OTRS_CONFIG_Frontend::WebPath>js/'; |
Description: | Uses richtext for viewing and editing: articles, salutations, signatures, standard templates, auto responses and notifications. |
Group: | Framework |
SubGroup: | Core::Web |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Frontend::RichText'} = '1'; |
Description: | Defines the URL rich text editor path. |
Group: | Framework |
SubGroup: | Core::Web |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Frontend::RichTextPath'} = '<OTRS_CONFIG_Frontend::WebPath>js/thirdparty/ckeditor-4.4.8/'; |
Description: | Defines the width for the rich text editor component. Enter number (pixels) or percent value (relative). |
Group: | Framework |
SubGroup: | Core::Web |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Frontend::RichTextWidth'} = '620'; |
Description: | Defines the height for the rich text editor component. Enter number (pixels) or percent value (relative). |
Group: | Framework |
SubGroup: | Core::Web |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Frontend::RichTextHeight'} = '320'; |
Description: | Defines the default CSS used in rich text editors. |
Group: | Framework |
SubGroup: | Core::Web |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Frontend::RichText::DefaultCSS'} = 'font-family:Geneva,Helvetica,Arial,sans-serif; font-size: 12px;'; |
Description: | Defines if the enhanced mode should be used (enables use of table, replace, subscript, superscript, paste from word, etc.). |
Group: | Framework |
SubGroup: | Core::Web |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Frontend::RichText::EnhancedMode'} = '0'; |
Description: | Disable restricted security for IFrames in IE. May be required for SSO to work in IE. |
Group: | Framework |
SubGroup: | Core::Web |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'DisableMSIFrameSecurityRestricted'} = '0'; |
Description: | Disable HTTP header "X-Frame-Options: SAMEORIGIN" to allow OTRS to be included as an IFrame in other websites. Disabling this HTTP header can be a security issue! Only disable it, if you know what you are doing! |
Group: | Framework |
SubGroup: | Core::Web |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'DisableIFrameOriginRestricted'} = '0'; |
Description: | Disable HTTP header "Content-Security-Policy" to allow loading of external script contents. Disabling this HTTP header can be a security issue! Only disable it, if you know what you are doing! |
Group: | Framework |
SubGroup: | Core::Web |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'DisableContentSecurityPolicy'} = '0'; |
Description: | Automated line break in text messages after x number of chars. |
Group: | Framework |
SubGroup: | Core::Web |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'DefaultViewNewLine'} = '90'; |
Description: | Sets the number of lines that are displayed in text messages (e.g. ticket lines in the QueueZoom). |
Group: | Framework |
SubGroup: | Core::Web |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'DefaultViewLines'} = '6000'; |
Description: | Turns on the animations used in the GUI. If you have problems with these animations (e.g. performance issues), you can turn them off here. |
Group: | Framework |
SubGroup: | Core::Web |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Frontend::AnimationEnabled'} = '1'; |
Description: | Turns on drag and drop for the main navigation. |
Group: | Framework |
SubGroup: | Core::Web |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Frontend::MenuDragDropEnabled'} = '1'; |
Description: | Allows choosing between showing the attachments of a ticket in the browser (inline) or just make them downloadable (attachment). |
Group: | Framework |
SubGroup: | Core::Web |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'AttachmentDownloadType'} = 'attachment'; |
Description: | Defines the maximal size (in bytes) for file uploads via the browser. Warning: Setting this option to a value which is too low could cause many masks in your OTRS instance to stop working (probably any mask which takes input from the user). |
Group: | Framework |
SubGroup: | Core::Web |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'WebMaxFileUpload'} = '24000000'; |
Description: | Selects the module to handle uploads via the web interface. "DB" stores all uploads in the database, "FS" uses the file system. |
Group: | Framework |
SubGroup: | Core::Web |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'WebUploadCacheModule'} = 'Kernel::System::Web::UploadCache::DB'; |
Description: | Defines the filter that processes the text in the articles, in order to highlight URLs. |
Group: | Framework |
SubGroup: | Core::Web |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::Output::FilterText'}->{'AAAURL'} = { 'Module' => 'Kernel::Output::HTML::OutputFilterTextURL', 'Templates' => { 'AgentTicketZoom' => '1' } }; |
Description: | Activates the available themes on the system. Value 1 means active, 0 means inactive. |
Group: | Framework |
SubGroup: | Core::Web |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::Themes'} = { 'Lite' => '0', 'Standard' => '1' }; |
Description: | Defines a filter to process the text in the articles, in order to highlight predefined keywords. |
Group: | Framework |
SubGroup: | Core::Web |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::Output::FilterText'}->{'OutputFilterTextAutoLink'} = { 'Module' => 'Kernel::Output::HTML::OutputFilterTextAutoLink', 'Templates' => { 'AgentTicketZoom' => '1' } }; |
Description: | Defines a filter for html output to add links behind CVE numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image. |
Group: | Framework |
SubGroup: | Core::Web |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'CVE'} = { 'RegExp' => [ '(CVE|CAN)\\-(\\d{3,4})\\-(\\d{2,})' ], 'Templates' => { 'AgentTicketZoom' => '1' }, 'URL1' => { 'Description' => 'Mitre', 'Image' => 'http://cve.mitre.org/favicon.ico', 'Target' => '_blank', 'URL' => 'http://cve.mitre.org/cgi-bin/cvename.cgi?name=<MATCH1>-<MATCH2>-<MATCH3>' }, 'URL2' => { 'Description' => 'Google', 'Image' => 'http://www.google.de/favicon.ico', 'Target' => '_blank', 'URL' => 'http://google.com/search?q=<MATCH1>-<MATCH2>-<MATCH3>' }, 'URL3' => { 'Description' => 'US-CERT NVD', 'Image' => 'http://nvd.nist.gov/favicon.ico', 'Target' => '_blank', 'URL' => 'http://nvd.nist.gov/nvd.cfm?cvename=<MATCH1>-<MATCH2>-<MATCH3>' } }; |
Description: | Defines a filter for html output to add links behind bugtraq numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image. |
Group: | Framework |
SubGroup: | Core::Web |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'Bugtraq'} = { 'RegExp' => [ 'Bugtraq[\\s\\w\\t]*?ID[\\s\\w\\t]*?:[\\s\\w\\t]*?(\\d{2,8})', 'Bugtraq[\\s\\w\\t]*?ID[\\s\\w\\t]*?(\\d{2,8})', 'Bugtraq[\\s\\w\\t]*?:[\\s\\w\\t]*?(\\d{2,8})', 'Bugtraq[\\s\\w\\t]*?(\\d{2,8})', 'BID[\\s\\w\\t]*?:[\\s\\w\\t]*?(\\d{2,8})', 'BID[\\s\\w\\t]*?(\\d{2,8})' ], 'Templates' => { 'AgentTicketZoom' => '1' }, 'URL1' => { 'Description' => 'Security Focus', 'Image' => 'http://www.securityfocus.com/favicon.ico', 'Target' => '_blank', 'URL' => 'http://www.securityfocus.com/bid/<MATCH1>/info' }, 'URL2' => { 'Description' => 'Google', 'Image' => 'http://www.google.de/favicon.ico', 'Target' => '_blank', 'URL' => 'http://google.com/search?q=<MATCH>' } }; |
Description: | Defines a filter for html output to add links behind MSBulletin numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image. |
Group: | Framework |
SubGroup: | Core::Web |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'MSBulletins'} = { 'RegExp' => [ 'MS[^A-Za-z]{0,5}(\\d\\d).?(\\d{2,4})' ], 'Templates' => { 'AgentTicketZoom' => '1' }, 'URL1' => { 'Description' => 'Microsoft Technet', 'Image' => 'http://www.microsoft.com/favicon.ico', 'Target' => '_blank', 'URL' => 'http://www.microsoft.com/technet/security/bulletin/MS<MATCH1>-<MATCH2>.mspx' }, 'URL2' => { 'Description' => 'Google', 'Image' => 'http://www.google.de/favicon.ico', 'Target' => '_blank', 'URL' => 'http://google.com/search?q=MS<MATCH1>-<MATCH2>' } }; |
Description: | Define a filter for html output to add links behind a defined string. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image. |
Group: | Framework |
SubGroup: | Core::Web |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'Setting1'} = { 'RegExp' => [ 'RegExp' ], 'Templates' => { 'AgentTicketZoom' => '1' }, 'URL1' => { 'Description' => 'Description', 'Image' => 'right-small.png', 'Target' => '_blank', 'URL' => 'URL' }, 'URL2' => { 'Description' => 'Description', 'Image' => 'Image', 'Target' => '_blank', 'URL' => 'URL' } }; |
Description: | Defines a filter for html output to add links behind a defined string. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image. |
Group: | Framework |
SubGroup: | Core::Web |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'Setting2'} = { 'RegExp' => [ 'RegExp' ], 'Templates' => { 'AgentTicketZoom' => '1' }, 'URL1' => { 'Description' => 'Description', 'Image' => 'right-small.png', 'Target' => '_blank', 'URL' => 'URL' }, 'URL2' => { 'Description' => 'Description', 'Image' => 'Image', 'Target' => '_blank', 'URL' => 'URL' }, 'URL3' => { 'Description' => 'Description', 'Image' => 'Image', 'Target' => '_blank', 'URL' => 'URL' } }; |
Description: | If enabled, OTRS will deliver all CSS files in minified form. WARNING: If you turn this off, there will likely be problems in IE 7, because it cannot load more than 32 CSS files. |
Group: | Framework |
SubGroup: | Core::Web |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Loader::Enabled::CSS'} = '1'; |
Description: | If enabled, OTRS will deliver all JavaScript files in minified form. |
Group: | Framework |
SubGroup: | Core::Web |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Loader::Enabled::JS'} = '1'; |
Description: | List of CSS files to always be loaded for the agent interface. |
Group: | Framework |
SubGroup: | Core::Web |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Loader::Agent::CommonCSS'}->{'000-Framework'} = [ 'Core.Reset.css', 'Core.Default.css', 'Core.Header.css', 'Core.OverviewControl.css', 'Core.OverviewSmall.css', 'Core.OverviewMedium.css', 'Core.OverviewLarge.css', 'Core.Footer.css', 'Core.PageLayout.css', 'Core.Form.css', 'Core.Table.css', 'Core.Widget.css', 'Core.WidgetMenu.css', 'Core.TicketDetail.css', 'Core.Tooltip.css', 'Core.Dialog.css', 'Core.Print.css', 'thirdparty/fontawesome/font-awesome.css' ]; |
Description: | List of IE8-specific CSS files to always be loaded for the agent interface. |
Group: | Framework |
SubGroup: | Core::Web |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Loader::Agent::CommonCSS::IE8'}->{'000-Framework'} = [ 'Core.OverviewSmall.IE8.css' ]; |
Description: | List of JS files to always be loaded for the agent interface. |
Group: | Framework |
SubGroup: | Core::Web |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Loader::Agent::CommonJS'}->{'000-Framework'} = [ 'thirdparty/jquery-1.11.1/jquery.js', 'thirdparty/jquery-browser-detection/jquery-browser-detection.js', 'thirdparty/jquery-ui-1.11.1/jquery-ui.js', 'thirdparty/jquery-validate-1.13.0/jquery.validate.js', 'thirdparty/stacktrace-0.6.2/stacktrace.js', 'thirdparty/jquery-pubsub/pubsub.js', 'thirdparty/jquery-jstree-v.pre1.0/jquery.jstree.js', 'thirdparty/jquery-jstree-v.pre1.0/_lib/jquery.hotkeys.js', 'Core.JavaScriptEnhancements.js', 'Core.Debug.js', 'Core.Data.js', 'Core.Config.js', 'Core.Exception.js', 'Core.JSON.js', 'Core.App.js', 'Core.AJAX.js', 'Core.UI.js', 'Core.UI.Accordion.js', 'Core.UI.Datepicker.js', 'Core.UI.DnD.js', 'Core.UI.Resizable.js', 'Core.UI.Table.js', 'Core.UI.Accessibility.js', 'Core.UI.RichTextEditor.js', 'Core.UI.Dialog.js', 'Core.UI.ActionRow.js', 'Core.UI.Popup.js', 'Core.UI.TreeSelection.js', 'Core.UI.Autocomplete.js', 'Core.Form.js', 'Core.Form.ErrorTooltips.js', 'Core.Form.Validate.js', 'Core.Agent.js', 'Core.Agent.Search.js', 'Core.Agent.CustomerInformationCenterSearch.js' ]; |
Description: | List of JS files to always be loaded for the agent interface. |
Group: | Framework |
SubGroup: | Core::Web |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'Loader::Agent::CommonJS'}->{'001-JQueryMigrate'} = [ 'thirdparty/jquery-migrate-1.2.1/jquery-migrate.js' ]; |
Description: | List of CSS files to always be loaded for the customer interface. |
Group: | Framework |
SubGroup: | Core::Web |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Loader::Customer::CommonCSS'}->{'000-Framework'} = [ 'Core.Reset.css', 'Core.Default.css', 'Core.Form.css', 'Core.Dialog.css', 'Core.Tooltip.css', 'Core.Login.css', 'Core.Control.css', 'Core.Table.css', 'Core.TicketZoom.css', 'Core.Print.css', 'thirdparty/fontawesome/font-awesome.css' ]; |
Description: | List of IE8-specific CSS files to always be loaded for the customer interface. |
Group: | Framework |
SubGroup: | Core::Web |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Loader::Customer::CommonCSS::IE8'}->{'000-Framework'} = []; |
Description: | List of JS files to always be loaded for the customer interface. |
Group: | Framework |
SubGroup: | Core::Web |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Loader::Customer::CommonJS'}->{'000-Framework'} = [ 'thirdparty/jquery-1.11.1/jquery.js', 'thirdparty/jquery-browser-detection/jquery-browser-detection.js', 'thirdparty/jquery-validate-1.13.0/jquery.validate.js', 'thirdparty/jquery-ui-1.11.1/jquery-ui.js', 'thirdparty/stacktrace-0.6.2/stacktrace.js', 'thirdparty/jquery-pubsub/pubsub.js', 'thirdparty/jquery-jstree-v.pre1.0/jquery.jstree.js', 'thirdparty/jquery-jstree-v.pre1.0/_lib/jquery.hotkeys.js', 'Core.Debug.js', 'Core.Data.js', 'Core.Exception.js', 'Core.JSON.js', 'Core.JavaScriptEnhancements.js', 'Core.Config.js', 'Core.App.js', 'Core.AJAX.js', 'Core.UI.js', 'Core.UI.Accessibility.js', 'Core.UI.Dialog.js', 'Core.UI.RichTextEditor.js', 'Core.UI.Datepicker.js', 'Core.UI.Popup.js', 'Core.UI.TreeSelection.js', 'Core.UI.Autocomplete.js', 'Core.Form.js', 'Core.Form.ErrorTooltips.js', 'Core.Form.Validate.js', 'Core.Customer.js' ]; |
Description: | List of JS files to always be loaded for the agent interface. |
Group: | Framework |
SubGroup: | Core::Web |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'Loader::Customer::CommonJS'}->{'001-JQueryMigrate'} = [ 'thirdparty/jquery-migrate-1.2.1/jquery-migrate.js' ]; |
Description: | The agent skin's InternalName which should be used in the agent interface. Please check the available skins in Frontend::Agent::Skins. |
Group: | Framework |
SubGroup: | Core::Web |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Loader::Agent::DefaultSelectedSkin'} = 'default'; |
Description: | It is possible to configure different skins, for example to distinguish between diferent customers, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid skin on your system. Please see the example entries for the proper form of the regex. |
Group: | Framework |
SubGroup: | Core::Web |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'Loader::Customer::SelectedSkin::HostBased'} = { 'host1\\.example\\.com' => 'Someskin1', 'host2\\.example\\.com' => 'Someskin2' }; |
Description: | Sets the timeout (in seconds) for http/ftp downloads. |
Group: | Framework |
SubGroup: | Core::WebUserAgent |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'WebUserAgent::Timeout'} = '15'; |
Description: | Defines the connections for http/ftp, via a proxy. |
Group: | Framework |
SubGroup: | Core::WebUserAgent |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'WebUserAgent::Proxy'} = 'http://proxy.sn.no:8001/'; |
Description: | Enables PGP support. When PGP support is enabled for signing and encrypting mail, it is HIGHLY recommended that the web server runs as the OTRS user. Otherwise, there will be problems with the privileges when accessing .gnupg folder. |
Group: | Framework |
SubGroup: | Crypt::PGP |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'PGP'} = '0'; |
Description: | Defines the path to PGP binary. |
Group: | Framework |
SubGroup: | Crypt::PGP |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'PGP::Bin'} = '/usr/bin/gpg'; |
Description: | Sets the options for PGP binary. |
Group: | Framework |
SubGroup: | Crypt::PGP |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'PGP::Options'} = '--homedir /opt/otrs/.gnupg/ --batch --no-tty --yes'; |
Description: | Sets the password for private PGP key. |
Group: | Framework |
SubGroup: | Crypt::PGP |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'PGP::Key::Password'} = { '488A0B8F' => 'SomePassword', 'D2DF79FA' => 'SomePassword' }; |
Description: | Set this to yes if you trust in all your public and private pgp keys, even if they are not certified with a trusted signature. |
Group: | Framework |
SubGroup: | Crypt::PGP |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'PGP::TrustedNetwork'} = '0'; |
Description: | Configure your own log text for PGP. |
Group: | Framework |
SubGroup: | Crypt::PGP |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'PGP::Log'} = { 'BADSIG' => 'The PGP signature with the keyid has not been verified successfully.', 'ERRSIG' => 'It was not possible to check the PGP signature, this may be caused by a missing public key or an unsupported algorithm.', 'EXPKEYSIG' => 'The PGP signature was made by an expired key.', 'GOODSIG' => 'Good PGP signature.', 'KEYREVOKED' => 'The PGP signature was made by a revoked key, this could mean that the signature is forged.', 'NODATA' => 'No valid OpenPGP data found.', 'NO_PUBKEY' => 'No public key found.', 'REVKEYSIG' => 'The PGP signature was made by a revoked key, this could mean that the signature is forged.', 'SIGEXPIRED' => 'The PGP signature is expired.', 'SIG_ID' => 'Signature data.', 'TRUST_UNDEFINED' => 'This key is not certified with a trusted signature!.', 'VALIDSIG' => 'The PGP signature with the keyid is good.' }; |
Description: | If this option is disabled, articles will not automatically be decrypted and stored in the database. Please note that this also means no decryption will take place and the articles will be shown in ticket zoom in their original (encrypted) form. |
Group: | Framework |
SubGroup: | Crypt::PGP |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'PGP::StoreDecryptedData'} = '1'; |
Description: | Enables S/MIME support. |
Group: | Framework |
SubGroup: | Crypt::SMIME |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'SMIME'} = '0'; |
Description: | Defines the path to open ssl binary. It may need a HOME env ($ENV{HOME} = '/var/lib/wwwrun';). |
Group: | Framework |
SubGroup: | Crypt::SMIME |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'SMIME::Bin'} = '/usr/bin/openssl'; |
Description: | Specifies the directory where SSL certificates are stored. |
Group: | Framework |
SubGroup: | Crypt::SMIME |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'SMIME::CertPath'} = '/etc/ssl/certs'; |
Description: | Specifies the directory where private SSL certificates are stored. |
Group: | Framework |
SubGroup: | Crypt::SMIME |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'SMIME::PrivatePath'} = '/etc/ssl/private'; |
Description: | Cache time in seconds for the SSL certificate attributes. |
Group: | Framework |
SubGroup: | Crypt::SMIME |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'SMIME::CacheTTL'} = '86400'; |
Description: | If this option is disabled, articles will not automatically be decrypted and stored in the database. Please note that this also means no decryption will take place and the articles will be shown in ticket zoom in their original (encrypted) form. |
Group: | Framework |
SubGroup: | Crypt::SMIME |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'SMIME::StoreDecryptedData'} = '1'; |
Description: | Main menu registration. |
Group: | Framework |
SubGroup: | CustomerInformationCenter |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'AgentCustomerInformationCenter::MainMenu'}->{'010-EditCustomerID'} = { 'Link' => '[% Env("Baselink") %]Action=AdminCustomerCompany;Subaction=Change;CustomerID=[% Data.CustomerID | uri %];Nav=0', 'Name' => 'Edit customer company' }; |
Description: | List of all Package events to be displayed in the GUI. |
Group: | Framework |
SubGroup: | Frontend::Admin |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Events'}->{'Package'} = [ 'PackageInstall', 'PackageReinstall', 'PackageUpgrade', 'PackageUninstall' ]; |
Description: | List of all DynamicField events to be displayed in the GUI. |
Group: | Framework |
SubGroup: | Frontend::Admin |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Events'}->{'DynamicField'} = [ 'DynamicFieldAdd', 'DynamicFieldUpdate', 'DynamicFieldDelete' ]; |
Description: | List of all CustomerUser events to be displayed in the GUI. |
Group: | Framework |
SubGroup: | Frontend::Admin |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Events'}->{'CustomerUser'} = [ 'CustomerUserAdd', 'CustomerUserUpdate' ]; |
Description: | Runs an initial wildcard search of the existing customer company when accessing the AdminCustomerCompany module. |
Group: | Framework |
SubGroup: | Frontend::Admin::AdminCustomerCompany |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'AdminCustomerCompany::RunInitialWildcardSearch'} = '1'; |
Description: | Runs an initial wildcard search of the existing customer users when accessing the AdminCustomerUser module. |
Group: | Framework |
SubGroup: | Frontend::Admin::AdminCustomerUser |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'AdminCustomerUser::RunInitialWildcardSearch'} = '1'; |
Description: | Frontend module registration for the agent interface. |
Group: | Framework |
SubGroup: | Frontend::Admin::ModuleRegistration |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::Module'}->{'Admin'} = { 'Description' => 'Admin-Area', 'Group' => [ 'admin' ], 'Loader' => { 'CSS' => [ 'Core.Agent.Admin.css' ], 'JavaScript' => [ 'Core.Agent.Admin.SysConfig.js' ] }, 'NavBar' => [ { 'AccessKey' => 'a', 'Block' => 'ItemArea', 'Description' => '', 'Link' => 'Action=Admin', 'LinkOption' => '', 'Name' => 'Admin', 'NavBar' => 'Admin', 'Prio' => '10000', 'Type' => 'Menu' } ], 'NavBarModule' => { 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin' }, 'NavBarName' => 'Admin', 'Title' => '' }; |
Description: | Frontend module registration for the agent interface. |
Group: | Framework |
SubGroup: | Frontend::Admin::ModuleRegistration |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::Module'}->{'AdminInit'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'NavBarName' => '', 'Title' => 'Init' }; |
Description: | Frontend module registration for the agent interface. |
Group: | Framework |
SubGroup: | Frontend::Admin::ModuleRegistration |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::Module'}->{'AdminUser'} = { 'Description' => 'Create and manage agents.', 'Group' => [ 'admin' ], 'NavBarModule' => { 'Block' => 'Agent', 'Description' => 'Create and manage agents.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'Agents', 'Prio' => '100' }, 'NavBarName' => 'Admin', 'Title' => 'Agents' }; |
Description: | Frontend module registration for the agent interface. |
Group: | Framework |
SubGroup: | Frontend::Admin::ModuleRegistration |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::Module'}->{'AdminGroup'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'NavBarModule' => { 'Block' => 'Agent', 'Description' => 'Create and manage groups.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'Groups', 'Prio' => '150' }, 'NavBarName' => 'Admin', 'Title' => 'Groups' }; |
Description: | Frontend module registration for the agent interface. |
Group: | Framework |
SubGroup: | Frontend::Admin::ModuleRegistration |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::Module'}->{'AdminUserGroup'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'NavBarModule' => { 'Block' => 'Agent', 'Description' => 'Link agents to groups.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'Agents <-> Groups', 'Prio' => '200' }, 'NavBarName' => 'Admin', 'Title' => 'Agents <-> Groups' }; |
Description: | Frontend module registration for the agent interface. |
Group: | Framework |
SubGroup: | Frontend::Admin::ModuleRegistration |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::Module'}->{'AdminCustomerUser'} = { 'Description' => 'Edit Customer Users', 'Group' => [ 'admin', 'users' ], 'GroupRo' => [ '' ], 'Loader' => { 'JavaScript' => [ 'Core.Agent.TicketAction.js' ] }, 'NavBar' => [ { 'AccessKey' => '', 'Block' => 'ItemArea', 'Description' => '', 'Link' => 'Action=AdminCustomerUser;Nav=Agent', 'LinkOption' => '', 'Name' => 'Customer User Administration', 'NavBar' => 'Customers', 'Prio' => '9000', 'Type' => '' } ], 'NavBarModule' => { 'Block' => 'Customer', 'Description' => 'Create and manage customer users.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'Customer User', 'Prio' => '300' }, 'NavBarName' => 'Customers', 'Title' => 'Customer Users' }; |
Description: | Frontend module registration for the agent interface. |
Group: | Framework |
SubGroup: | Frontend::Admin::ModuleRegistration |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::Module'}->{'AdminCustomerCompany'} = { 'Description' => 'Admin', 'Group' => [ 'admin', 'users' ], 'GroupRo' => [ '' ], 'NavBar' => [ { 'AccessKey' => '', 'Block' => 'ItemArea', 'Description' => '', 'Link' => 'Action=AdminCustomerCompany;Nav=Agent', 'LinkOption' => '', 'Name' => 'Customer Administration', 'NavBar' => 'Customers', 'Prio' => '9100', 'Type' => '' } ], 'NavBarModule' => { 'Block' => 'Customer', 'Description' => 'Create and manage customers.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'Customers', 'Prio' => '310' }, 'NavBarName' => 'Admin', 'Title' => 'Customer Companies' }; |
Description: | Frontend module registration for the agent interface. |
Group: | Framework |
SubGroup: | Frontend::Admin::ModuleRegistration |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::Module'}->{'AdminCustomerUserGroup'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'NavBarModule' => { 'Block' => 'Customer', 'Description' => 'Link customer user to groups.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'Customer User <-> Groups', 'Prio' => '400' }, 'NavBarName' => 'Admin', 'Title' => 'Customers <-> Groups' }; |
Description: | Frontend module registration for the agent interface. |
Group: | Framework |
SubGroup: | Frontend::Admin::ModuleRegistration |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::Module'}->{'AdminCustomerUserService'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'NavBarModule' => { 'Block' => 'Customer', 'Description' => 'Link customer user to services.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'Customer User <-> Services', 'Prio' => '500' }, 'NavBarName' => 'Admin', 'Title' => 'Customer User <-> Services' }; |
Description: | Frontend module registration for the agent interface. |
Group: | Framework |
SubGroup: | Frontend::Admin::ModuleRegistration |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::Module'}->{'AdminRole'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'NavBarModule' => { 'Block' => 'Agent', 'Description' => 'Create and manage roles.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'Roles', 'Prio' => '600' }, 'NavBarName' => 'Admin', 'Title' => 'Roles' }; |
Description: | Frontend module registration for the agent interface. |
Group: | Framework |
SubGroup: | Frontend::Admin::ModuleRegistration |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::Module'}->{'AdminRoleUser'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'NavBarModule' => { 'Block' => 'Agent', 'Description' => 'Link agents to roles.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'Agents <-> Roles', 'Prio' => '700' }, 'NavBarName' => 'Admin', 'Title' => 'Agents <-> Roles' }; |
Description: | Frontend module registration for the agent interface. |
Group: | Framework |
SubGroup: | Frontend::Admin::ModuleRegistration |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::Module'}->{'AdminRoleGroup'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'NavBarModule' => { 'Block' => 'Agent', 'Description' => 'Link roles to groups.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'Roles <-> Groups', 'Prio' => '800' }, 'NavBarName' => 'Admin', 'Title' => 'Roles <-> Groups' }; |
Description: | Frontend module registration for the agent interface. |
Group: | Framework |
SubGroup: | Frontend::Admin::ModuleRegistration |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::Module'}->{'AdminSMIME'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'NavBarModule' => { 'Block' => 'Email', 'Description' => 'Manage S/MIME certificates for email encryption.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'S/MIME Certificates', 'Prio' => '1100' }, 'NavBarName' => 'Admin', 'Title' => 'S/MIME Management' }; |
Description: | Frontend module registration for the agent interface. |
Group: | Framework |
SubGroup: | Frontend::Admin::ModuleRegistration |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::Module'}->{'AdminPGP'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'NavBarModule' => { 'Block' => 'Email', 'Description' => 'Manage PGP keys for email encryption.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'PGP Keys', 'Prio' => '1200' }, 'NavBarName' => 'Admin', 'Title' => 'PGP Key Management' }; |
Description: | Frontend module registration for the agent interface. |
Group: | Framework |
SubGroup: | Frontend::Admin::ModuleRegistration |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::Module'}->{'AdminMailAccount'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'NavBarModule' => { 'Block' => 'Email', 'Description' => 'Manage POP3 or IMAP accounts to fetch email from.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'PostMaster Mail Accounts', 'Prio' => '100' }, 'NavBarName' => 'Admin', 'Title' => 'Mail Accounts' }; |
Description: | Frontend module registration for the agent interface. |
Group: | Framework |
SubGroup: | Frontend::Admin::ModuleRegistration |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::Module'}->{'AdminPostMasterFilter'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'NavBarModule' => { 'Block' => 'Email', 'Description' => 'Filter incoming emails.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'PostMaster Filters', 'Prio' => '200' }, 'NavBarName' => 'Admin', 'Title' => 'PostMaster Filters' }; |
Description: | Frontend module registration for the agent interface. |
Group: | Framework |
SubGroup: | Frontend::Admin::ModuleRegistration |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::Module'}->{'AdminEmail'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'NavBarModule' => { 'Block' => 'System', 'Description' => 'Send notifications to users.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'Admin Notification', 'Prio' => '400' }, 'NavBarName' => 'Admin', 'Title' => 'Admin Notification' }; |
Description: | Frontend module registration for the agent interface. |
Group: | Framework |
SubGroup: | Frontend::Admin::ModuleRegistration |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::Module'}->{'AdminSession'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'NavBarModule' => { 'Block' => 'System', 'Description' => 'Manage existing sessions.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'Session Management', 'Prio' => '500' }, 'NavBarName' => 'Admin', 'Title' => 'Session Management' }; |
Description: | Frontend module registration for the agent interface. |
Group: | Framework |
SubGroup: | Frontend::Admin::ModuleRegistration |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::Module'}->{'AdminPerformanceLog'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'Loader' => { 'CSS' => [ 'Core.Agent.Admin.PerformanceLog.css' ] }, 'NavBarModule' => { 'Block' => 'System', 'Description' => 'View performance benchmark results.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'Performance Log', 'Prio' => '550' }, 'NavBarName' => 'Admin', 'Title' => 'Performance Log' }; |
Description: | Frontend module registration for the agent interface. |
Group: | Framework |
SubGroup: | Frontend::Admin::ModuleRegistration |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::Module'}->{'AdminRegistration'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'Loader' => { 'CSS' => [ 'Core.Agent.Admin.Registration.css' ] }, 'NavBarModule' => { 'Block' => 'System', 'Description' => 'Manage system registration.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'System Registration', 'Prio' => '350' }, 'NavBarName' => 'Admin', 'Title' => 'System Registration' }; |
Description: | Frontend module registration for the agent interface. |
Group: | Framework |
SubGroup: | Frontend::Admin::ModuleRegistration |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::Module'}->{'AdminOTRSBusiness'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'Loader' => { 'CSS' => [ 'Core.Agent.Admin.OTRSBusiness.css' ] }, 'NavBarModule' => { 'Block' => 'System', 'Description' => 'Deploy and manage OTRS Business Solution™.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'OTRS Business Solution™', 'Prio' => '360' }, 'NavBarName' => 'Admin', 'Title' => 'OTRS Business Solution™' }; |
Description: | Frontend module registration for the agent interface. |
Group: | Framework |
SubGroup: | Frontend::Admin::ModuleRegistration |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::Module'}->{'AdminServiceCenter'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'Loader' => { 'CSS' => [ 'Core.Agent.Admin.ServiceCenter.css' ] }, 'NavBarModule' => { 'Block' => 'System', 'Description' => 'Manage OTRS Group services.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'Service Center', 'Prio' => '370' }, 'NavBarName' => 'Admin', 'Title' => 'Service Center' }; |
Description: | Frontend module registration for the agent interface. |
Group: | Framework |
SubGroup: | Frontend::Admin::ModuleRegistration |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::Module'}->{'AdminLog'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'NavBarModule' => { 'Block' => 'System', 'Description' => 'View system log messages.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'System Log', 'Prio' => '600' }, 'NavBarName' => 'Admin', 'Title' => 'System Log' }; |
Description: | Frontend module registration for the agent interface. |
Group: | Framework |
SubGroup: | Frontend::Admin::ModuleRegistration |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::Module'}->{'AdminSelectBox'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'NavBarModule' => { 'Block' => 'System', 'Description' => 'Execute SQL statements.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'SQL Box', 'Prio' => '700' }, 'NavBarName' => 'Admin', 'Title' => 'SQL Box' }; |
Description: | Frontend module registration for the agent interface. |
Group: | Framework |
SubGroup: | Frontend::Admin::ModuleRegistration |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::Module'}->{'AdminPackageManager'} = { 'Description' => 'Software Package Manager', 'Group' => [ 'admin' ], 'NavBarModule' => { 'Block' => 'System', 'Description' => 'Update and extend your system with software packages.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'Package Manager', 'Prio' => '1000' }, 'NavBarName' => 'Admin', 'Title' => 'Package Manager' }; |
Description: | Frontend module registration for the agent interface. |
Group: | Framework |
SubGroup: | Frontend::Admin::ModuleRegistration |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::Module'}->{'AdminSystemMaintenance'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'NavBarModule' => { 'Block' => 'System', 'Description' => 'Schedule a maintenance period.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'System Maintenance', 'Prio' => '501' }, 'NavBarName' => 'Admin', 'Title' => 'System Maintenance' }; |
Description: | The logo shown in the header of the agent interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server. |
Group: | Framework |
SubGroup: | Frontend::Agent |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'AgentLogo'} = { 'StyleHeight' => '55px', 'StyleRight' => '24px', 'StyleTop' => '25px', 'StyleWidth' => '300px', 'URL' => 'skins/Agent/default/img/logo_bg.png' }; |
Description: | The logo shown in the header of the agent interface for the skin "default". See "AgentLogo" for further description. |
Group: | Framework |
SubGroup: | Frontend::Agent |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'AgentLogoCustom'}->{'default'} = { 'StyleHeight' => '55px', 'StyleRight' => '24px', 'StyleTop' => '25px', 'StyleWidth' => '300px', 'URL' => 'skins/Agent/default/img/logo_bg.png' }; |
Description: | The logo shown in the header of the agent interface for the skin "slim". See "AgentLogo" for further description. |
Group: | Framework |
SubGroup: | Frontend::Agent |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'AgentLogoCustom'}->{'slim'} = { 'StyleHeight' => '45px', 'StyleRight' => '45px', 'StyleTop' => '10px', 'StyleWidth' => '220px', 'URL' => 'skins/Agent/default/img/logo_bg.png' }; |
Description: | The logo shown in the header of the agent interface for the skin "ivory". See "AgentLogo" for further description. |
Group: | Framework |
SubGroup: | Frontend::Agent |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'AgentLogoCustom'}->{'ivory'} = { 'StyleHeight' => '55px', 'StyleRight' => '24px', 'StyleTop' => '25px', 'StyleWidth' => '300px', 'URL' => 'skins/Agent/default/img/logo_bg.png' }; |
Description: | The logo shown in the header of the agent interface for the skin "ivory-slim". See "AgentLogo" for further description. |
Group: | Framework |
SubGroup: | Frontend::Agent |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'AgentLogoCustom'}->{'ivory-slim'} = { 'StyleHeight' => '45px', 'StyleRight' => '45px', 'StyleTop' => '10px', 'StyleWidth' => '220px', 'URL' => 'skins/Agent/default/img/logo_bg.png' }; |
Description: | The logo shown on top of the login box of the agent interface. The URL to the image must be relative URL to the skin image directory. |
Group: | Framework |
SubGroup: | Frontend::Agent |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'AgentLoginLogo'} = { 'StyleHeight' => '100px', 'URL' => 'skins/Agent/default/img/loginlogo_default.png' }; |
Description: | Defines an alternate URL, where the login link refers to. |
Group: | Framework |
SubGroup: | Frontend::Agent |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'LoginURL'} = 'http://host.example.com/login.html'; |
Description: | Defines an alternate URL, where the logout link refers to. |
Group: | Framework |
SubGroup: | Frontend::Agent |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'LogoutURL'} = 'http://host.example.com/thanks-for-using-otrs.html'; |
Description: | Defines a useful module to load specific user options or to display news. |
Group: | Framework |
SubGroup: | Frontend::Agent |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'PreApplicationModule'}->{'AgentInfo'} = 'Kernel::Modules::AgentInfo'; |
Description: | Defines the key to be checked with Kernel::Modules::AgentInfo module. If this user preferences key is true, the message is accepted by the system. |
Group: | Framework |
SubGroup: | Frontend::Agent |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'InfoKey'} = 'wpt22'; |
Description: | File that is displayed in the Kernel::Modules::AgentInfo module, if located under Kernel/Output/HTML/Standard/AgentInfo.dtl. |
Group: | Framework |
SubGroup: | Frontend::Agent |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'InfoFile'} = 'AgentInfo'; |
Description: | Activates lost password feature for agents, in the agent interface. |
Group: | Framework |
SubGroup: | Frontend::Agent |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'LostPassword'} = '1'; |
Description: | Shows the message of the day on login screen of the agent interface. |
Group: | Framework |
SubGroup: | Frontend::Agent |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'ShowMotd'} = '0'; |
Description: | Defines the subject for notification mails sent to agents, with token about new requested password. |
Group: | Framework |
SubGroup: | Frontend::Agent |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'NotificationSubjectLostPasswordToken'} = 'New OTRS password request'; |
Description: | Defines the body text for notification mails sent to agents, with token about new requested password (after using this link the new password will be sent). |
Group: | Framework |
SubGroup: | Frontend::Agent |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'NotificationBodyLostPasswordToken'} = 'Hi <OTRS_USERFIRSTNAME>, You or someone impersonating you has requested to change your OTRS password. If you want to do this, click on the link below. You will receive another email containing the password. <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=LostPassword;Token=<OTRS_TOKEN> If you did not request a new password, please ignore this email. '; |
Description: | Defines the subject for notification mails sent to agents, about new password. |
Group: | Framework |
SubGroup: | Frontend::Agent |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'NotificationSubjectLostPassword'} = 'New OTRS password'; |
Description: | Defines the body text for notification mails sent to agents, about new password (after using this link the new password will be sent). |
Group: | Framework |
SubGroup: | Frontend::Agent |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'NotificationBodyLostPassword'} = 'Hi <OTRS_USERFIRSTNAME>, Here\'s your new OTRS password. New password: <OTRS_NEWPW> You can log in via the following URL: <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl '; |
Description: | If enabled, the first level of the main menu opens on mouse hover (instead of click only). |
Group: | Framework |
SubGroup: | Frontend::Agent |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'OpenMainMenuOnHover'} = '0'; |
Description: | Specifies the order in which the firstname and the lastname of agents will be displayed. |
Group: | Framework |
SubGroup: | Frontend::Agent |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'FirstnameLastnameOrder'} = '0'; |
Description: | Default skin for the agent interface. |
Group: | Framework |
SubGroup: | Frontend::Agent |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'Loader::Agent::Skin'}->{'000-default'} = { 'Description' => 'This is the default orange - black skin.', 'HomePage' => 'www.otrs.org', 'InternalName' => 'default', 'VisibleName' => 'Default' }; |
Description: | Default skin for the agent interface (slim version). |
Group: | Framework |
SubGroup: | Frontend::Agent |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'Loader::Agent::Skin'}->{'001-slim'} = { 'Description' => '"Slim" skin which tries to save screen space for power users.', 'HomePage' => 'www.otrs.org', 'InternalName' => 'slim', 'VisibleName' => 'Default (Slim)' }; |
Description: | Balanced white skin by Felix Niklas. |
Group: | Framework |
SubGroup: | Frontend::Agent |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'Loader::Agent::Skin'}->{'001-ivory'} = { 'Description' => 'Balanced white skin by Felix Niklas.', 'HomePage' => 'www.felixniklas.de', 'InternalName' => 'ivory', 'VisibleName' => 'Ivory' }; |
Description: | Balanced white skin by Felix Niklas (slim version). |
Group: | Framework |
SubGroup: | Frontend::Agent |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'Loader::Agent::Skin'}->{'001-ivory-slim'} = { 'Description' => 'Balanced white skin by Felix Niklas (slim version).', 'HomePage' => 'www.felixniklas.de', 'InternalName' => 'ivory-slim', 'VisibleName' => 'Ivory (Slim)' }; |
Description: | It is possible to configure different skins, for example to distinguish between diferent agents, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid skin on your system. Please see the example entries for the proper form of the regex. |
Group: | Framework |
SubGroup: | Frontend::Agent |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'Loader::Agent::DefaultSelectedSkin::HostBased'} = { 'host1\\.example\\.com' => 'SomeSkin1', 'host2\\.example\\.com' => 'SomeSkin2' }; |
Description: | Defines the config options for the autocompletion feature. |
Group: | Framework |
SubGroup: | Frontend::Agent |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'AutoComplete::Agent'}->{'Default'} = { 'AutoCompleteActive' => '1', 'ButtonText' => 'Search', 'MaxResultsDisplayed' => '20', 'MinQueryLength' => '2', 'QueryDelay' => '100' }; |
Description: | Defines the config options for the autocompletion feature. |
Group: | Framework |
SubGroup: | Frontend::Agent |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'AutoComplete::Agent'}->{'CustomerSearch'} = { 'AutoCompleteActive' => '1', 'ButtonText' => 'Search Customer', 'MaxResultsDisplayed' => '20', 'MinQueryLength' => '2', 'QueryDelay' => '100' }; |
Description: | Defines the config options for the autocompletion feature. |
Group: | Framework |
SubGroup: | Frontend::Agent |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'AutoComplete::Agent'}->{'UserSearch'} = { 'AutoCompleteActive' => '1', 'ButtonText' => 'Search User', 'MaxResultsDisplayed' => '20', 'MinQueryLength' => '2', 'QueryDelay' => '100' }; |
Description: | Defines the list of possible next actions on an error screen, a full path is required, then is possible to add external links if needed. |
Group: | Framework |
SubGroup: | Frontend::Agent |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'PossibleNextActions'} = { 'Go to dashboard!' => '[% Env(\'CGIHandle\') %]?Action=AgentDashboard' }; |
Description: | Parameters for the dashboard backend of the customer company information of the agent interface . "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. |
Group: | Framework |
SubGroup: | Frontend::Agent::Dashboard |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'AgentCustomerInformationCenter::Backend'}->{'0600-CIC-CustomerCompanyInformation'} = { 'Attributes' => '', 'Block' => 'ContentSmall', 'Default' => '1', 'Description' => 'Customer Information', 'Group' => '', 'Module' => 'Kernel::Output::HTML::DashboardCustomerCompanyInformation', 'Title' => 'Customer Information' }; |
Description: | Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin. |
Group: | Framework |
SubGroup: | Frontend::Agent::Dashboard |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'DashboardBackend'}->{'0000-ProductNotify'} = { 'Block' => 'ContentLarge', 'CacheTTLLocal' => '1440', 'Default' => '1', 'Description' => 'News about OTRS releases!', 'Group' => 'admin', 'Module' => 'Kernel::Output::HTML::DashboardProductNotify', 'Title' => 'Product News' }; |
Description: | Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin. |
Group: | Framework |
SubGroup: | Frontend::Agent::Dashboard |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'DashboardBackend'}->{'0390-UserOutOfOffice'} = { 'Block' => 'ContentSmall', 'CacheTTLLocal' => '5', 'Default' => '1', 'Description' => '', 'Group' => '', 'Limit' => '10', 'Module' => 'Kernel::Output::HTML::DashboardUserOutOfOffice', 'SortBy' => 'UserFullname', 'Title' => 'Out Of Office' }; |
Description: | Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin. |
Group: | Framework |
SubGroup: | Frontend::Agent::Dashboard |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'DashboardBackend'}->{'0400-UserOnline'} = { 'Block' => 'ContentSmall', 'CacheTTLLocal' => '5', 'Default' => '0', 'Description' => '', 'Filter' => 'Agent', 'Group' => '', 'Limit' => '10', 'Module' => 'Kernel::Output::HTML::DashboardUserOnline', 'ShowEmail' => '0', 'SortBy' => 'UserFullname', 'Title' => 'Logged-In Users' }; |
Description: | Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin. |
Group: | Framework |
SubGroup: | Frontend::Agent::Dashboard |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'DashboardBackend'}->{'0405-News'} = { 'Block' => 'ContentSmall', 'CacheTTL' => '360', 'Default' => '1', 'Description' => '', 'Group' => '', 'Limit' => '6', 'Module' => 'Kernel::Output::HTML::DashboardNews', 'Title' => 'OTRS News' }; |
Description: | Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin. |
Group: | Framework |
SubGroup: | Frontend::Agent::Dashboard |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'DashboardBackend'}->{'0410-RSS'} = { 'Block' => 'ContentSmall', 'CacheTTL' => '360', 'Default' => '1', 'Description' => '', 'Group' => '', 'Limit' => '6', 'Module' => 'Kernel::Output::HTML::DashboardRSS', 'Title' => 'Custom RSS Feed', 'URL' => 'http://www.otrs.com/en/rss.xml', 'URL_de' => 'http://www.otrs.com/de/rss.xml', 'URL_es' => 'http://www.otrs.com/es/rss.xml', 'URL_nl' => 'http://www.otrs.com/nl/rss.xml', 'URL_ru' => 'http://www.otrs.com/ru/rss.xml', 'URL_zh' => 'http://www.otrs.com/cn/rss.xml' }; |
Description: | Defines the parameters for the dashboard backend. "Cmd" is used to specify command with parameters. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin. |
Group: | Framework |
SubGroup: | Frontend::Agent::Dashboard |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'DashboardBackend'}->{'0420-CmdOutput'} = { 'Block' => 'ContentSmall', 'CacheTTL' => '60', 'Cmd' => '/bin/echo Configure me please.', 'Default' => '0', 'Description' => '', 'Group' => '', 'Module' => 'Kernel::Output::HTML::DashboardCmdOutput', 'Title' => 'Sample command output' }; |
Description: | Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin. |
Group: | Framework |
SubGroup: | Frontend::Agent::Dashboard |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'DashboardBackend'}->{'0200-Image'} = { 'Block' => 'ContentLarge', 'Default' => '1', 'Description' => 'Some picture description!', 'Group' => '', 'Height' => '140', 'Link' => 'http://otrs.org/', 'LinkTitle' => 'http://otrs.org/', 'Module' => 'Kernel::Output::HTML::DashboardImage', 'Title' => 'A picture', 'URL' => 'http://www.otrs.com/uploads/pics/jointhecommunity_02.jpg', 'Width' => '198' }; |
Description: | Shows the message of the day (MOTD) in the agent dashboard. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. |
Group: | Framework |
SubGroup: | Frontend::Agent::Dashboard |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'DashboardBackend'}->{'0210-MOTD'} = { 'Block' => 'ContentLarge', 'Default' => '1', 'Group' => '', 'Module' => 'Kernel::Output::HTML::DashboardMOTD', 'Title' => 'Message of the Day' }; |
Description: | Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin. |
Group: | Framework |
SubGroup: | Frontend::Agent::Dashboard |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'DashboardBackend'}->{'0300-IFrame'} = { 'Align' => 'left', 'Block' => 'ContentLarge', 'Default' => '1', 'Description' => 'Some description!', 'Frameborder' => '1', 'Group' => '', 'Height' => '800', 'Link' => 'http://otrs.org/', 'LinkTitle' => 'OTRS.org/', 'Marginheight' => '5', 'Marginwidth' => '5', 'Module' => 'Kernel::Output::HTML::DashboardIFrame', 'Scrolling' => 'auto', 'Title' => 'A Website', 'URL' => 'http://www.otrs.org/', 'Width' => '1024' }; |
Description: | Parameters for the dashboard backend of the customer user list overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. |
Group: | Framework |
SubGroup: | Frontend::Agent::Dashboard |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'AgentCustomerInformationCenter::Backend'}->{'0050-CIC-CustomerUserList'} = { 'Attributes' => '', 'Block' => 'ContentLarge', 'CacheTTLLocal' => '0.5', 'Default' => '1', 'Description' => 'All customer users of a CustomerID', 'Group' => '', 'Limit' => '10', 'Module' => 'Kernel::Output::HTML::DashboardCustomerUserList', 'Permission' => 'ro', 'Title' => 'Customer Users' }; |
Description: | Defines the module to generate html refresh headers of html sites. |
Group: | Framework |
SubGroup: | Frontend::Agent::ModuleMetaHead |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Frontend::HeaderMetaModule'}->{'100-Refresh'} = { 'Module' => 'Kernel::Output::HTML::HeaderMetaRefresh' }; |
Description: | Defines the module to display a notification in different interfaces on different occasions for OTRS Business Solution™. |
Group: | Framework |
SubGroup: | Frontend::Agent::ModuleNotify |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Frontend::NotifyModule'}->{'100-OTRSBusiness'} = { 'Group' => 'admin', 'Module' => 'Kernel::Output::HTML::NotificationAgentOTRSBusiness' }; |
Description: | Defines the module to display a notification in the agent interface, if the system is used by the admin user (normally you shouldn't work as admin). |
Group: | Framework |
SubGroup: | Frontend::Agent::ModuleNotify |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Frontend::NotifyModule'}->{'200-UID-Check'} = { 'Module' => 'Kernel::Output::HTML::NotificationUIDCheck' }; |
Description: | Defines the module to display a notification in the agent interface, if the agent session limit prior warning is reached. |
Group: | Framework |
SubGroup: | Frontend::Agent::ModuleNotify |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Frontend::NotifyModule'}->{'250-AgentSessionLimit'} = { 'Module' => 'Kernel::Output::HTML::NotificationAgentSessionLimit' }; |
Description: | Defines the module that shows all the currently logged in agents in the agent interface. |
Group: | Framework |
SubGroup: | Frontend::Agent::ModuleNotify |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::NotifyModule'}->{'300-ShowAgentOnline'} = { 'Module' => 'Kernel::Output::HTML::NotificationAgentOnline', 'ShowEmail' => '1' }; |
Description: | Defines the module that shows all the currently loged in customers in the agent interface. |
Group: | Framework |
SubGroup: | Frontend::Agent::ModuleNotify |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::NotifyModule'}->{'400-ShowCustomerOnline'} = { 'Module' => 'Kernel::Output::HTML::NotificationCustomerOnline', 'ShowEmail' => '1' }; |
Description: | Defines the module to display a notification in the agent interface, if the agent is logged in while having out-of-office active. |
Group: | Framework |
SubGroup: | Frontend::Agent::ModuleNotify |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Frontend::NotifyModule'}->{'500-OutofOffice-Check'} = { 'Module' => 'Kernel::Output::HTML::NotificationOutofOfficeCheck' }; |
Description: | Defines the module to display a notification in the agent interface, if the agent is logged in while having system maintenance active. |
Group: | Framework |
SubGroup: | Frontend::Agent::ModuleNotify |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Frontend::NotifyModule'}->{'600-SystemMaintenance-Check'} = { 'Module' => 'Kernel::Output::HTML::NotificationSystemMaintenanceCheck' }; |
Description: | Defines the module that shows a generic notification in the agent interface. Either "Text" - if configured - or the contents of "File" will be displayed. |
Group: | Framework |
SubGroup: | Frontend::Agent::ModuleNotify |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::NotifyModule'}->{'900-Generic'} = { 'File' => '<OTRS_CONFIG_Home>/var/notify.txt', 'Link' => 'http://www.otrs.com', 'Module' => 'Kernel::Output::HTML::NotificationGeneric', 'Priority' => 'Warning', 'Text' => 'The OTRS Website' }; |
Description: | Frontend module registration for the agent interface. |
Group: | Framework |
SubGroup: | Frontend::Agent::ModuleRegistration |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::Module'}->{'Logout'} = { 'Description' => 'Logout', 'NavBarName' => '', 'Title' => '' }; |
Description: | Frontend module registration for the agent interface. |
Group: | Framework |
SubGroup: | Frontend::Agent::ModuleRegistration |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::Module'}->{'AgentDashboard'} = { 'Description' => 'Agent Dashboard', 'Loader' => { 'CSS' => [ 'Core.Agent.Dashboard.css', 'Core.AllocationList.css', 'thirdparty/fullcalendar-1.6.1/fullcalendar.css', 'thirdparty/d3js/nv.d3.css' ], 'JavaScript' => [ 'thirdparty/flot-0.8.3/excanvas.js', 'thirdparty/flot-0.8.3/jquery.flot.js', 'thirdparty/fullcalendar-1.6.1/fullcalendar.min.js', 'thirdparty/d3js/d3.v3.min.js', 'thirdparty/d3js/nv.d3.min.js', 'thirdparty/d3js/models/OTRSmultiBarChart.js', 'thirdparty/d3js/models/OTRSstackedAreaChart.js', 'Core.UI.Chart.js', 'Core.UI.AdvancedChart.js', 'Core.UI.AllocationList.js', 'Core.Agent.TableFilters.js', 'Core.Agent.Dashboard.js' ] }, 'NavBar' => [ { 'AccessKey' => 'd', 'Block' => 'ItemArea', 'Description' => '', 'Link' => 'Action=AgentDashboard', 'LinkOption' => '', 'Name' => 'Dashboard', 'NavBar' => 'Dashboard', 'Prio' => '50', 'Type' => 'Menu' } ], 'NavBarName' => 'Dashboard', 'Title' => '' }; |
Description: | Frontend module registration for the agent interface. |
Group: | Framework |
SubGroup: | Frontend::Agent::ModuleRegistration |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::Module'}->{'AgentCustomerInformationCenter'} = { 'Description' => 'Customer Information Center', 'Loader' => { 'CSS' => [ 'Core.AllocationList.css' ], 'JavaScript' => [ 'thirdparty/flot-0.8.3/excanvas.js', 'thirdparty/flot-0.8.3/jquery.flot.js', 'Core.UI.Chart.js', 'Core.UI.AllocationList.js', 'Core.Agent.Dashboard.js', 'Core.Agent.TableFilters.js' ] }, 'NavBar' => [ { 'AccessKey' => 'c', 'Block' => 'ItemArea', 'Description' => '', 'Link' => 'Action=AgentCustomerInformationCenter', 'LinkOption' => 'onclick="window.setTimeout(function(){Core.Agent.CustomerInformationCenterSearch.OpenSearchDialog();}, 0); return false;"', 'Name' => 'Customer Information Center', 'NavBar' => 'Customers', 'Prio' => '50', 'Type' => '' }, { 'AccessKey' => '', 'Block' => 'ItemArea', 'Description' => '', 'Link' => 'Action=AgentCustomerInformationCenter', 'LinkOption' => '', 'Name' => 'Customers', 'NavBar' => 'Customers', 'Prio' => '60', 'Type' => 'Menu' } ], 'NavBarName' => 'Customer Information Center', 'Title' => '' }; |
Description: | Frontend module registration for the agent interface. |
Group: | Framework |
SubGroup: | Frontend::Agent::ModuleRegistration |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::Module'}->{'AgentCustomerInformationCenterSearch'} = { 'Description' => 'Customer Information Center Search', 'Title' => '' }; |
Description: | Frontend module registration for the agent interface. |
Group: | Framework |
SubGroup: | Frontend::Agent::ModuleRegistration |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::Module'}->{'AgentPreferences'} = { 'Description' => 'Agent Preferences', 'NavBarName' => 'Preferences', 'Title' => '' }; |
Description: | Frontend module registration for the agent interface. |
Group: | Framework |
SubGroup: | Frontend::Agent::ModuleRegistration |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Frontend::Module'}->{'PictureUpload'} = { 'Description' => 'Picture upload module', 'NavBarName' => 'Ticket', 'Title' => 'Picture-Upload' }; |
Description: | Frontend module registration for the agent interface. |
Group: | Framework |
SubGroup: | Frontend::Agent::ModuleRegistration |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::Module'}->{'AgentSpelling'} = { 'Description' => 'Spell checker', 'Loader' => { 'JavaScript' => [ 'Core.Agent.TicketAction.js' ] }, 'NavBarName' => '', 'Title' => 'Spell Checker' }; |
Description: | Frontend module registration for the agent interface. |
Group: | Framework |
SubGroup: | Frontend::Agent::ModuleRegistration |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::Module'}->{'SpellingInline'} = { 'Description' => 'Spell checker', 'NavBarName' => '', 'Title' => 'Spell Checker' }; |
Description: | Frontend module registration for the agent interface. |
Group: | Framework |
SubGroup: | Frontend::Agent::ModuleRegistration |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::Module'}->{'AgentBook'} = { 'Description' => 'Address book of CustomerUser sources', 'Loader' => { 'JavaScript' => [ 'Core.Agent.CustomerSearch.js', 'Core.Agent.TicketAction.js' ] }, 'NavBarName' => '', 'Title' => 'Address Book' }; |
Description: | Frontend module registration for the agent interface. |
Group: | Framework |
SubGroup: | Frontend::Agent::ModuleRegistration |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::Module'}->{'AgentLinkObject'} = { 'Description' => 'Link Object', 'NavBarName' => '', 'Title' => 'Link Object' }; |
Description: | Frontend module registration for the agent interface. |
Group: | Framework |
SubGroup: | Frontend::Agent::ModuleRegistration |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::Module'}->{'AgentInfo'} = { 'Description' => 'Generic Info module', 'NavBarName' => '', 'Title' => 'Info' }; |
Description: | Frontend module registration for the agent interface. |
Group: | Framework |
SubGroup: | Frontend::Agent::ModuleRegistration |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::Module'}->{'AgentSearch'} = { 'Description' => 'Global Search Module', 'NavBarName' => '', 'Title' => 'Search' }; |
Description: | Frontend module registration for the customer interface. |
Group: | Framework |
SubGroup: | Frontend::Agent::ModuleRegistration |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'CustomerFrontend::Module'}->{'SpellingInline'} = { 'Description' => 'Spell checker', 'NavBarName' => '', 'Title' => 'Spell Checker' }; |
Description: | Frontend module registration for the agent interface. |
Group: | Framework |
SubGroup: | Frontend::Agent::ModuleRegistration |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::Module'}->{'AgentHTMLReference'} = { 'Description' => 'HTML Reference', 'Group' => [ 'users' ], 'GroupRo' => [ 'users' ], 'Loader' => { 'CSS' => [ 'Core.Agent.HTMLReference.css' ] }, 'NavBarName' => '', 'Title' => 'HTML Reference' }; |
Description: | Frontend module registration for the agent interface. |
Group: | Framework |
SubGroup: | Frontend::Agent::ModuleRegistration |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::Module'}->{'AgentStats'} = { 'Description' => 'Stats', 'Group' => [ 'stats' ], 'GroupRo' => [ 'stats' ], 'Loader' => { 'JavaScript' => [ 'Core.Agent.Stats.js' ] }, 'NavBar' => [ { 'AccessKey' => '', 'Block' => 'ItemArea', 'Description' => '', 'Link' => 'Action=AgentStats;Subaction=Overview', 'LinkOption' => '', 'Name' => 'Statistics', 'NavBar' => 'Stats', 'Prio' => '8500', 'Type' => 'Menu' }, { 'AccessKey' => '', 'Block' => '', 'Description' => 'Overview', 'GroupRo' => [ 'stats' ], 'Link' => 'Action=AgentStats;Subaction=Overview', 'LinkOption' => '', 'Name' => 'Overview', 'NavBar' => 'Stats', 'Prio' => '100', 'Type' => '' }, { 'AccessKey' => '', 'Block' => '', 'Description' => 'New', 'Group' => [ 'stats' ], 'Link' => 'Action=AgentStats;Subaction=Add', 'LinkOption' => '', 'Name' => 'New', 'NavBar' => 'Stats', 'Prio' => '200', 'Type' => '' }, { 'AccessKey' => '', 'Block' => '', 'Description' => 'Import', 'Group' => [ 'stats' ], 'Link' => 'Action=AgentStats;Subaction=Import', 'LinkOption' => '', 'Name' => 'Import', 'NavBar' => 'Stats', 'Prio' => '300', 'Type' => '' } ], 'NavBarName' => 'Stats', 'Title' => 'Stats' }; |
Description: | Frontend module registration (disable company link if no company feature is used). |
Group: | Framework |
SubGroup: | Frontend::Agent::NavBarModule |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::NavBarModule'}->{'6-CustomerCompany'} = { 'Module' => 'Kernel::Output::HTML::NavBarCustomerCompany' }; |
Description: | Frontend module registration (disable AgentTicketService link if Ticket Service feature is not used). |
Group: | Framework |
SubGroup: | Frontend::Agent::NavBarModule |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::NavBarModule'}->{'7-AgentTicketService'} = { 'Module' => 'Kernel::Output::HTML::NavBarAgentTicketService' }; |
Description: | Defines the name of the table where the user preferences are stored. |
Group: | Framework |
SubGroup: | Frontend::Agent::Preferences |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'PreferencesTable'} = 'user_preferences'; |
Description: | Defines the column to store the keys for the preferences table. |
Group: | Framework |
SubGroup: | Frontend::Agent::Preferences |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'PreferencesTableKey'} = 'preferences_key'; |
Description: | Defines the name of the column to store the data in the preferences table. |
Group: | Framework |
SubGroup: | Frontend::Agent::Preferences |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'PreferencesTableValue'} = 'preferences_value'; |
Description: | Defines the name of the column to store the user identifier in the preferences table. |
Group: | Framework |
SubGroup: | Frontend::Agent::Preferences |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'PreferencesTableUserID'} = 'user_id'; |
Description: | Sets the display order of the different items in the preferences view. |
Group: | Framework |
SubGroup: | Frontend::Agent::Preferences |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'PreferencesView'} = [ 'User Profile', 'Email Settings', 'Other Settings' ]; |
Description: | Defines the config parameters of this item, to be shown in the preferences view. |
Group: | Framework |
SubGroup: | Frontend::Agent::Preferences |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'PreferencesGroups'}->{'Password'} = { 'Active' => '1', 'Area' => 'Agent', 'Column' => 'User Profile', 'Label' => 'Change password', 'Module' => 'Kernel::Output::HTML::PreferencesPassword', 'PasswordMaxLoginFailed' => '0', 'PasswordMin2Characters' => '0', 'PasswordMin2Lower2UpperCharacters' => '0', 'PasswordMinSize' => '0', 'PasswordNeedDigit' => '0', 'PasswordRegExp' => '', 'Prio' => '0500' }; |
Description: | Defines the config parameters of this item, to be shown in the preferences view. Take care to maintain the dictionaries installed in the system in the data section. |
Group: | Framework |
SubGroup: | Frontend::Agent::Preferences |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'PreferencesGroups'}->{'SpellDict'} = { 'Active' => '1', 'Column' => 'User Profile', 'Data' => { 'deutsch' => 'Deutsch', 'english' => 'English' }, 'DataSelected' => 'english', 'Key' => 'Default spelling dictionary', 'Label' => 'Spelling Dictionary', 'Module' => 'Kernel::Output::HTML::PreferencesGeneric', 'PrefKey' => 'UserSpellDict', 'Prio' => '2000' }; |
Description: | Defines the config parameters of this item, to be shown in the preferences view. |
Group: | Framework |
SubGroup: | Frontend::Agent::Preferences |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'PreferencesGroups'}->{'Comment'} = { 'Active' => '0', 'Block' => 'Input', 'Column' => 'Other Settings', 'Data' => '[% Env("UserComment") %]', 'Key' => 'Comment', 'Label' => 'Comment', 'Module' => 'Kernel::Output::HTML::PreferencesGeneric', 'PrefKey' => 'UserComment', 'Prio' => '6000' }; |
Description: | Defines the config parameters of this item, to be shown in the preferences view. |
Group: | Framework |
SubGroup: | Frontend::Agent::Preferences |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'PreferencesGroups'}->{'Language'} = { 'Active' => '1', 'Column' => 'User Profile', 'Key' => 'Frontend language', 'Label' => 'Language', 'Module' => 'Kernel::Output::HTML::PreferencesLanguage', 'PrefKey' => 'UserLanguage', 'Prio' => '1000' }; |
Description: | Defines the config parameters of this item, to be shown in the preferences view. |
Group: | Framework |
SubGroup: | Frontend::Agent::Preferences |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'PreferencesGroups'}->{'Skin'} = { 'Active' => '1', 'Column' => 'User Profile', 'Key' => 'Wear this frontend skin', 'Label' => 'Skin', 'Module' => 'Kernel::Output::HTML::PreferencesSkin', 'PrefKey' => 'UserSkin', 'Prio' => '2000' }; |
Description: | Defines the config parameters of this item, to be shown in the preferences view. |
Group: | Framework |
SubGroup: | Frontend::Agent::Preferences |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'PreferencesGroups'}->{'Theme'} = { 'Active' => '1', 'Column' => 'User Profile', 'Key' => 'Frontend theme', 'Label' => 'Theme', 'Module' => 'Kernel::Output::HTML::PreferencesTheme', 'PrefKey' => 'UserTheme', 'Prio' => '3000' }; |
Description: | Defines the config parameters of this item, to be shown in the preferences view. |
Group: | Framework |
SubGroup: | Frontend::Agent::Preferences |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'PreferencesGroups'}->{'OutOfOffice'} = { 'Active' => '1', 'Block' => 'OutOfOffice', 'Column' => 'User Profile', 'Key' => '', 'Label' => 'Out Of Office Time', 'Module' => 'Kernel::Output::HTML::PreferencesOutOfOffice', 'PrefKey' => 'UserOutOfOffice', 'Prio' => '4000' }; |
Description: | Defines the config parameters of this item, to be shown in the preferences view. |
Group: | Framework |
SubGroup: | Frontend::Agent::Preferences |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'PreferencesGroups'}->{'TimeZone'} = { 'Active' => '1', 'Column' => 'User Profile', 'Key' => 'Time Zone', 'Label' => 'Time Zone', 'Module' => 'Kernel::Output::HTML::PreferencesTimeZone', 'PrefKey' => 'UserTimeZone', 'Prio' => '5000' }; |
Description: | Gives end users the possibility to override the separator character for CSV files, defined in the translation files. |
Group: | Framework |
SubGroup: | Frontend::Agent::Preferences |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'PreferencesGroups'}->{'CSVSeparator'} = { 'Active' => '1', 'Column' => 'Other Settings', 'Data' => { '' => '', ',' => ',', ';' => ';', '\\t' => 'tab', '|' => '|' }, 'DataSelected' => '0', 'Desc' => 'Select the separator character used in CSV files (stats and searches). If you don\'t select a separator here, the default separator for your language will be used.', 'Key' => 'CSV Separator', 'Label' => 'CSV Separator', 'Module' => 'Kernel::Output::HTML::PreferencesGeneric', 'PrefKey' => 'UserCSVSeparator', 'Prio' => '4000' }; |
Description: | Defines the default maximum number of search results shown on the overview page. |
Group: | Framework |
SubGroup: | Frontend::Agent::Stats |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Stats::SearchPageShown'} = '20'; |
Description: | Defines the default selection at the drop down menu for dynamic objects (Form: Common Specification). |
Group: | Framework |
SubGroup: | Frontend::Agent::Stats |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Stats::DefaultSelectedDynamicObject'} = 'Ticket'; |
Description: | Defines the default selection at the drop down menu for permissions (Form: Common Specification). |
Group: | Framework |
SubGroup: | Frontend::Agent::Stats |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Stats::DefaultSelectedPermissions'} = [ 'stats' ]; |
Description: | Defines the default selection at the drop down menu for stats format (Form: Common Specification). Please insert the format key (see Stats::Format). |
Group: | Framework |
SubGroup: | Frontend::Agent::Stats |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Stats::DefaultSelectedFormat'} = [ 'Print', 'CSV' ]; |
Description: | Defines the search limit for the stats. |
Group: | Framework |
SubGroup: | Frontend::Agent::Stats |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Stats::SearchLimit'} = '500'; |
Description: | Defines all the possible stats output formats. |
Group: | Framework |
SubGroup: | Frontend::Agent::Stats |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Stats::Format'} = { 'CSV' => 'CSV', 'Excel' => 'Excel', 'GD::Graph::area' => 'graph-area', 'GD::Graph::bars' => 'graph-bars', 'GD::Graph::hbars' => 'graph-hbars', 'GD::Graph::lines' => 'graph-lines', 'GD::Graph::linespoints' => 'graph-lines-points', 'GD::Graph::pie' => 'graph-pie', 'GD::Graph::points' => 'graph-points', 'Print' => 'Print' }; |
Description: | Sets the size of the statistic graph. |
Group: | Framework |
SubGroup: | Frontend::Agent::Stats |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Stats::GraphSize'} = { '1200x800' => '1200x800', '1600x1200' => '1600x1200', '800x600' => '800x600' }; |
Description: | Sets the time type which should be shown. |
Group: | Framework |
SubGroup: | Frontend::Agent::Stats |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Stats::TimeType'} = 'Extended'; |
Description: | Allows agents to exchange the axis of a stat if they generate one. |
Group: | Framework |
SubGroup: | Frontend::Agent::Stats |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'Stats::ExchangeAxis'} = '0'; |
Description: | Allows agents to generate individual-related stats. |
Group: | Framework |
SubGroup: | Frontend::Agent::Stats |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'Stats::UseAgentElementInStats'} = '0'; |
Description: | Allows invalid agents to generate individual-related stats. |
Group: | Framework |
SubGroup: | Frontend::Agent::Stats |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'Stats::UseInvalidAgentInStats'} = '1'; |
Description: | The headline shown in the customer interface. |
Group: | Framework |
SubGroup: | Frontend::Customer |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'CustomerHeadline'} = 'Example Company'; |
Description: | The logo shown in the header of the customer interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server. |
Group: | Framework |
SubGroup: | Frontend::Customer |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'CustomerLogo'} = { 'StyleHeight' => '45px', 'StyleRight' => '25px', 'StyleTop' => '9px', 'StyleWidth' => '300px', 'URL' => 'skins/Customer/default/img/logo.png' }; |
Description: | Defines the user identifier for the customer panel. |
Group: | Framework |
SubGroup: | Frontend::Customer |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'CustomerPanelUserID'} = '1'; |
Description: | Activates support for customer groups. |
Group: | Framework |
SubGroup: | Frontend::Customer |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'CustomerGroupSupport'} = '0'; |
Description: | Defines the groups every customer user will be in (if CustomerGroupSupport is enabled and you don't want to manage every user for these groups). |
Group: | Framework |
SubGroup: | Frontend::Customer |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'CustomerGroupAlwaysGroups'} = [ 'users' ]; |
Description: | Defines an alternate login URL for the customer panel.. |
Group: | Framework |
SubGroup: | Frontend::Customer |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'CustomerPanelLoginURL'} = 'http://host.example.com/cgi-bin/login.pl'; |
Description: | Defines an alternate logout URL for the customer panel. |
Group: | Framework |
SubGroup: | Frontend::Customer |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'CustomerPanelLogoutURL'} = 'http://host.example.com/cgi-bin/login.pl'; |
Description: | Defines a customer item, which generates a google maps icon at the end of a customer info block. |
Group: | Framework |
SubGroup: | Frontend::Customer |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::CustomerUser::Item'}->{'1-GoogleMaps'} = { 'Attributes' => 'UserStreet;UserCity;UserCountry;', 'CSS' => 'Core.Agent.CustomerUser.GoogleMaps.css', 'CSSClass' => 'GoogleMaps', 'IconName' => 'fa-globe', 'Module' => 'Kernel::Output::HTML::CustomerUserGeneric', 'Required' => 'UserStreet;UserCity;', 'Target' => '_blank', 'Text' => 'Location', 'URL' => 'http://maps.google.com/maps?z=7&q=' }; |
Description: | Defines a customer item, which generates a google icon at the end of a customer info block. |
Group: | Framework |
SubGroup: | Frontend::Customer |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::CustomerUser::Item'}->{'2-Google'} = { 'Attributes' => 'UserFirstname;UserLastname;', 'CSS' => 'Core.Agent.CustomerUser.Google.css', 'CSSClass' => 'Google', 'IconName' => 'fa-google', 'Module' => 'Kernel::Output::HTML::CustomerUserGeneric', 'Required' => 'UserFirstname;UserLastname;', 'Target' => '_blank', 'Text' => 'Google', 'URL' => 'http://google.com/search?q=' }; |
Description: | Defines a customer item, which generates a LinkedIn icon at the end of a customer info block. |
Group: | Framework |
SubGroup: | Frontend::Customer |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::CustomerUser::Item'}->{'2-LinkedIn'} = { 'Attributes' => 'UserFirstname;UserLastname;', 'CSS' => 'Core.Agent.CustomerUser.LinkedIn.css', 'CSSClass' => 'LinkedIn', 'IconName' => 'fa-linkedin', 'Module' => 'Kernel::Output::HTML::CustomerUserGeneric', 'Required' => 'UserFirstname;UserLastname;', 'Target' => '_blank', 'Text' => 'LinkedIn', 'URL' => 'http://www.linkedin.com/commonSearch?type=people&keywords=' }; |
Description: | Defines a customer item, which generates a XING icon at the end of a customer info block. |
Group: | Framework |
SubGroup: | Frontend::Customer |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'Frontend::CustomerUser::Item'}->{'3-XING'} = { 'Attributes' => 'UserFirstname;UserLastname;', 'CSS' => 'Core.Agent.CustomerUser.Xing.css', 'CSSClass' => 'Xing', 'IconName' => 'fa-xing', 'Module' => 'Kernel::Output::HTML::CustomerUserGeneric', 'Required' => 'UserFirstname;UserLastname;', 'Target' => '_blank', 'Text' => 'XING', 'URL' => 'https://www.xing.com/app/search?op=search;keywords=' }; |
Description: | This module and its PreRun() function will be executed, if defined, for every request. This module is useful to check some user options or to display news about new applications. |
Group: | Framework |
SubGroup: | Frontend::Customer |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'CustomerPanelPreApplicationModule'}->{'CustomerAccept'} = 'Kernel::Modules::CustomerAccept'; |
Description: | Defines the key to check with CustomerAccept. If this user preferences key is true, then the message is accepted by the system. |
Group: | Framework |
SubGroup: | Frontend::Customer |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'CustomerPanel::InfoKey'} = 'CustomerAccept1'; |
Description: | Defines the path of the shown info file, that is located under Kernel/Output/HTML/Standard/CustomerAccept.dtl. |
Group: | Framework |
SubGroup: | Frontend::Customer |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'CustomerPanel::InfoFile'} = 'CustomerAccept'; |
Description: | Activates lost password feature for customers. |
Group: | Framework |
SubGroup: | Frontend::Customer |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'CustomerPanelLostPassword'} = '1'; |
Description: | Enables customers to create their own accounts. |
Group: | Framework |
SubGroup: | Frontend::Customer |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'CustomerPanelCreateAccount'} = '1'; |
Description: | If active, one of the regular expressions has to match the user's email address to allow registration. |
Group: | Framework |
SubGroup: | Frontend::Customer |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'CustomerPanelCreateAccount::MailRestrictions::Whitelist'} = [ '\\@your\\.domain\\.example$' ]; |
Description: | If active, none of the regular expressions may match the user's email address to allow registration. |
Group: | Framework |
SubGroup: | Frontend::Customer |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'CustomerPanelCreateAccount::MailRestrictions::Blacklist'} = [ '\\@your\\.domain\\.example$' ]; |
Description: | Defines the subject for notification mails sent to customers, with token about new requested password. |
Group: | Framework |
SubGroup: | Frontend::Customer |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'CustomerPanelSubjectLostPasswordToken'} = 'New OTRS password request'; |
Description: | Defines the body text for notification mails sent to customers, with token about new requested password (after using this link the new password will be sent). |
Group: | Framework |
SubGroup: | Frontend::Customer |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'CustomerPanelBodyLostPasswordToken'} = 'Hi <OTRS_USERFIRSTNAME>, You or someone impersonating you has requested to change your OTRS password. If you want to do this, click on this link. You will receive another email containing the password. <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl?Action=CustomerLostPassword;Token=<OTRS_TOKEN> If you did not request a new password, please ignore this email. '; |
Description: | Defines the subject for notification mails sent to customers, about new password. |
Group: | Framework |
SubGroup: | Frontend::Customer |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'CustomerPanelSubjectLostPassword'} = 'New OTRS password'; |
Description: | Defines the body text for notification mails sent to customers, about new password (after using this link the new password will be sent). |
Group: | Framework |
SubGroup: | Frontend::Customer |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'CustomerPanelBodyLostPassword'} = 'Hi <OTRS_USERFIRSTNAME>, New password: <OTRS_NEWPW> <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl '; |
Description: | Defines the subject for notification mails sent to customers, about new account. |
Group: | Framework |
SubGroup: | Frontend::Customer |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'CustomerPanelSubjectNewAccount'} = 'New OTRS Account!'; |
Description: | Defines the body text for notification mails sent to customers, about new account. |
Group: | Framework |
SubGroup: | Frontend::Customer |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'CustomerPanelBodyNewAccount'} = 'Hi <OTRS_USERFIRSTNAME>, You or someone impersonating you has created a new OTRS account for you. Full name: <OTRS_USERFIRSTNAME> <OTRS_USERLASTNAME> User name: <OTRS_USERLOGIN> Password : <OTRS_USERPASSWORD> You can log in via the following URL. We encourage you to change your password via the Preferences button after logging in. <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl '; |
Description: | Default skin for the customer interface. |
Group: | Framework |
SubGroup: | Frontend::Customer |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'Loader::Customer::Skin'}->{'000-default'} = { 'Description' => 'This is the default orange - black skin for the customer interface.', 'HomePage' => 'www.otrs.org', 'InternalName' => 'default', 'VisibleName' => 'Default' }; |
Description: | The customer skin's InternalName which should be used in the customer interface. Please check the available skins in Frontend::Customer::Skins. |
Group: | Framework |
SubGroup: | Frontend::Customer |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Loader::Customer::SelectedSkin'} = 'default'; |
Description: | Defines the config options for the autocompletion feature. |
Group: | Framework |
SubGroup: | Frontend::Customer |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'AutoComplete::Customer'}->{'Default'} = { 'AutoCompleteActive' => '1', 'ButtonText' => 'Search', 'MaxResultsDisplayed' => '20', 'MinQueryLength' => '2', 'QueryDelay' => '100' }; |
Description: | Defines the module to authenticate customers. |
Group: | Framework |
SubGroup: | Frontend::Customer::Auth |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::DB'; |
Description: | If "DB" was selected for Customer::AuthModule, the crypt type of passwords must be specified. |
Group: | Framework |
SubGroup: | Frontend::Customer::Auth |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Customer::AuthModule::DB::CryptType'} = 'sha2'; |
Description: | If "DB" was selected for Customer::AuthModule, the name of the table where your customer data should be stored must be specified. |
Group: | Framework |
SubGroup: | Frontend::Customer::Auth |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Customer::AuthModule::DB::Table'} = 'customer_user'; |
Description: | If "DB" was selected for Customer::AuthModule, the name of the column for the CustomerKey in the customer table must be specified. |
Group: | Framework |
SubGroup: | Frontend::Customer::Auth |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Customer::AuthModule::DB::CustomerKey'} = 'login'; |
Description: | If "DB" was selected for Customer::AuthModule, the column name for the CustomerPassword in the customer table must be specified. |
Group: | Framework |
SubGroup: | Frontend::Customer::Auth |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'Customer::AuthModule::DB::CustomerPassword'} = 'pw'; |
Description: | If "DB" was selected for Customer::AuthModule, the DSN for the connection to the customer table must be specified. |
Group: | Framework |
SubGroup: | Frontend::Customer::Auth |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'Customer::AuthModule::DB::DSN'} = 'DBI:mysql:database=customerdb;host=customerdbhost'; |
Description: | If "DB" was selected for Customer::AuthModule, a username to connect to the customer table can be specified. |
Group: | Framework |
SubGroup: | Frontend::Customer::Auth |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'Customer::AuthModule::DB::User'} = 'some_user'; |
Description: | If "DB" was selected for Customer::AuthModule, a password to connect to the customer table can be specified. |
Group: | Framework |
SubGroup: | Frontend::Customer::Auth |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'Customer::AuthModule::DB::Password'} = 'some_password'; |
Description: | If "DB" was selected for Customer::AuthModule, a database driver (normally autodetection is used) can be specified. |
Group: | Framework |
SubGroup: | Frontend::Customer::Auth |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'Customer::AuthModule::DB::Type'} = 'mysql'; |
Description: | If "HTTPBasicAuth" was selected for Customer::AuthModule, you can specify to strip leading parts of user names (e. g. for domains like example_domain\user to user). |
Group: | Framework |
SubGroup: | Frontend::Customer::Auth |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'Customer::AuthModule::HTTPBasicAuth::Replace'} = 'example_domain\\\\'; |
Description: | If "HTTPBasicAuth" was selected for Customer::AuthModule, you can specify (by using a RegExp) to strip parts of REMOTE_USER (e. g. for to remove trailing domains). RegExp-Note, $1 will be the new Login. |
Group: | Framework |
SubGroup: | Frontend::Customer::Auth |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'Customer::AuthModule::HTTPBasicAuth::ReplaceRegExp'} = '^(.+?)@.+?$'; |
Description: | If "LDAP" was selected for Customer::AuthModule, the LDAP host can be specified. |
Group: | Framework |
SubGroup: | Frontend::Customer::Auth |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'Customer::AuthModule::LDAP::Host'} = 'ldap.example.com'; |
Description: | If "LDAP" was selected for Customer::AuthModule, the BaseDN must be specified. |
Group: | Framework |
SubGroup: | Frontend::Customer::Auth |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=example,dc=com'; |
Description: | If "LDAP" was selected for Customer::AuthModule, the user identifier must be specified. |
Group: | Framework |
SubGroup: | Frontend::Customer::Auth |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'Customer::AuthModule::LDAP::UID'} = 'uid'; |
Description: | If "LDAP" was selected for Customer::Authmodule, you can check if the user is allowed to authenticate because he is in a posixGroup, e.g. user needs to be in a group xyz to use OTRS. Specify the group, who may access the system. |
Group: | Framework |
SubGroup: | Frontend::Customer::Auth |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'Customer::AuthModule::LDAP::GroupDN'} = 'cn=otrsallow,ou=posixGroups,dc=example,dc=com'; |
Description: | If "LDAP" was selected for Customer::AuthModule, you can specify access attributes here. |
Group: | Framework |
SubGroup: | Frontend::Customer::Auth |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'Customer::AuthModule::LDAP::AccessAttr'} = 'memberUid'; |
Description: | If "LDAP" was selected for Customer::AuthModule, user attributes can be specified. For LDAP posixGroups use UID, for non LDAP posixGroups use full user DN. |
Group: | Framework |
SubGroup: | Frontend::Customer::Auth |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'UID'; |
Description: | If "LDAP" was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the username for this special user here. |
Group: | Framework |
SubGroup: | Frontend::Customer::Auth |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'cn=binduser,ou=users,dc=example,dc=com'; |
Description: | If "LDAP" was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the password for this special user here. |
Group: | Framework |
SubGroup: | Frontend::Customer::Auth |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'some_password'; |
Description: | If "LDAP" was selected, you can add a filter to each LDAP query, e.g. (mail=*), (objectclass=user) or (!objectclass=computer). |
Group: | Framework |
SubGroup: | Frontend::Customer::Auth |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'Customer::AuthModule::LDAP::AlwaysFilter'} = '(!objectclass=computer)'; |
Description: | If "LDAP" was selected for Customer::AuthModule and if you want to add a suffix to every customer login name, specifiy it here, e. g. you just want to write the username user but in your LDAP directory exists user@domain. |
Group: | Framework |
SubGroup: | Frontend::Customer::Auth |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'Customer::AuthModule::LDAP::UserSuffix'} = '@domain.com'; |
Description: | If "LDAP" was selected for Customer::AuthModule and special paramaters are needed for the Net::LDAP perl module, you can specify them here. See "perldoc Net::LDAP" for more information about the parameters. |
Group: | Framework |
SubGroup: | Frontend::Customer::Auth |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'Customer::AuthModule::LDAP::Params'} = { 'async' => '0', 'port' => '389', 'timeout' => '120', 'version' => '3' }; |
Description: | If "LDAP" was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can't be established due to network problems. |
Group: | Framework |
SubGroup: | Frontend::Customer::Auth |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'Customer::AuthModule::LDAP::Die'} = '1'; |
Description: | If "Radius" was selected for Customer::AuthModule, the radius host must be specified. |
Group: | Framework |
SubGroup: | Frontend::Customer::Auth |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'Customer::AuthModule::Radius::Host'} = 'radiushost'; |
Description: | If "Radius" was selected for Customer::AuthModule, the password to authenticate to the radius host must be specified. |
Group: | Framework |
SubGroup: | Frontend::Customer::Auth |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'Customer::AuthModule::Radius::Password'} = 'radiussecret'; |
Description: | If "Radius" was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can't be established due to network problems. |
Group: | Framework |
SubGroup: | Frontend::Customer::Auth |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'Customer::AuthModule::Radius::Die'} = '1'; |
Description: | Defines the module to generate html refresh headers of html sites, in the customer interface. |
Group: | Framework |
SubGroup: | Frontend::Customer::ModuleMetaHead |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'CustomerFrontend::HeaderMetaModule'}->{'1-Refresh'} = { 'Module' => 'Kernel::Output::HTML::HeaderMetaRefresh' }; |
Description: | Defines the module to display a notification in different interfaces on different occasions for OTRS Business Solution™. |
Group: | Framework |
SubGroup: | Frontend::Customer::ModuleNotify |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'CustomerFrontend::NotifyModule'}->{'1-OTRSBusiness'} = { 'Module' => 'Kernel::Output::HTML::NotificationCustomerOTRSBusiness' }; |
Description: | Defines the module that shows the currently loged in agents in the customer interface. |
Group: | Framework |
SubGroup: | Frontend::Customer::ModuleNotify |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'CustomerFrontend::NotifyModule'}->{'1-ShowAgentOnline'} = { 'Module' => 'Kernel::Output::HTML::NotificationAgentOnline', 'ShowEmail' => '1' }; |
Description: | Defines the module that shows the currently loged in customers in the customer interface. |
Group: | Framework |
SubGroup: | Frontend::Customer::ModuleNotify |
Valid: | 0 |
Required: | 0 |
Config-Setting: | $Self->{'CustomerFrontend::NotifyModule'}->{'1-ShowCustomerOnline'} = { 'Module' => 'Kernel::Output::HTML::NotificationCustomerOnline', 'ShowEmail' => '1' }; |
Description: | Defines the module to display a notification in the agent interface, if the agent is logged in while having system maintenance active. |
Group: | Framework |
SubGroup: | Frontend::Customer::ModuleNotify |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'CustomerFrontend::NotifyModule'}->{'6-CustomerSystemMaintenance-Check'} = { 'Module' => 'Kernel::Output::HTML::NotificationCustomerSystemMaintenanceCheck' }; |
Description: | Frontend module registration for the customer interface. |
Group: | Framework |
SubGroup: | Frontend::Customer::ModuleRegistration |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'CustomerFrontend::Module'}->{'Logout'} = { 'Description' => 'Logout of customer panel', 'NavBarName' => '', 'Title' => '' }; |
Description: | Frontend module registration for the customer interface. |
Group: | Framework |
SubGroup: | Frontend::Customer::ModuleRegistration |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'CustomerFrontend::Module'}->{'CustomerPreferences'} = { 'Description' => 'Customer preferences', 'NavBarName' => '', 'Title' => 'Preferences' }; |
Description: | Frontend module registration for the customer interface. |
Group: | Framework |
SubGroup: | Frontend::Customer::ModuleRegistration |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'CustomerFrontend::Module'}->{'CustomerAccept'} = { 'Description' => 'To accept login information, such as an EULA or license.', 'NavBarName' => '', 'Title' => 'Info' }; |
Description: | Frontend module registration for the customer interface. |
Group: | Framework |
SubGroup: | Frontend::Customer::ModuleRegistration |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'CustomerFrontend::Module'}->{'PictureUpload'} = { 'Description' => 'Picture upload module', 'NavBarName' => 'Ticket', 'Title' => 'Picture-Upload' }; |
Description: | Defines the parameters for the customer preferences table. |
Group: | Framework |
SubGroup: | Frontend::Customer::Preferences |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'CustomerPreferences'} = { 'Module' => 'Kernel::System::CustomerUser::Preferences::DB', 'Params' => { 'Table' => 'customer_preferences', 'TableKey' => 'preferences_key', 'TableUserID' => 'user_id', 'TableValue' => 'preferences_value' } }; |
Description: | Sets the order of the different items in the customer preferences view. |
Group: | Framework |
SubGroup: | Frontend::Customer::Preferences |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'CustomerPreferencesView'} = [ 'User Profile', 'Other Settings' ]; |
Description: | Defines all the parameters for this item in the customer preferences. |
Group: | Framework |
SubGroup: | Frontend::Customer::Preferences |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'CustomerPreferencesGroups'}->{'Password'} = { 'Active' => '1', 'Area' => 'Customer', 'Column' => 'Other Settings', 'Label' => 'Change password', 'Module' => 'Kernel::Output::HTML::PreferencesPassword', 'PasswordMin2Characters' => '0', 'PasswordMin2Lower2UpperCharacters' => '0', 'PasswordMinSize' => '0', 'PasswordNeedDigit' => '0', 'PasswordRegExp' => '', 'Prio' => '1000' }; |
Description: | Defines all the parameters for this item in the customer preferences. |
Group: | Framework |
SubGroup: | Frontend::Customer::Preferences |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'CustomerPreferencesGroups'}->{'Language'} = { 'Active' => '1', 'Column' => 'User Profile', 'Key' => 'Language', 'Label' => 'Interface language', 'Module' => 'Kernel::Output::HTML::PreferencesLanguage', 'PrefKey' => 'UserLanguage', 'Prio' => '2000' }; |
Description: | Defines all the parameters for this item in the customer preferences. |
Group: | Framework |
SubGroup: | Frontend::Customer::Preferences |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'CustomerPreferencesGroups'}->{'Theme'} = { 'Active' => '0', 'Column' => 'User Profile', 'Key' => 'Select your frontend Theme.', 'Label' => 'Theme', 'Module' => 'Kernel::Output::HTML::PreferencesTheme', 'PrefKey' => 'UserTheme', 'Prio' => '1000' }; |
Description: | Defines all the parameters for this item in the customer preferences. |
Group: | Framework |
SubGroup: | Frontend::Customer::Preferences |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'CustomerPreferencesGroups'}->{'TimeZone'} = { 'Active' => '1', 'Column' => 'User Profile', 'Key' => 'Time Zone', 'Label' => 'Time Zone', 'Module' => 'Kernel::Output::HTML::PreferencesTimeZone', 'PrefKey' => 'UserTimeZone', 'Prio' => '5000' }; |
Description: | Defines all the parameters for this item in the customer preferences. |
Group: | Framework |
SubGroup: | Frontend::Customer::Preferences |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'CustomerPreferencesGroups'}->{'PGP'} = { 'Active' => '1', 'Column' => 'Other Settings', 'Key' => 'PGP Key Upload', 'Label' => 'PGP Key', 'Module' => 'Kernel::Output::HTML::PreferencesPGP', 'PrefKey' => 'UserPGPKey', 'Prio' => '10000' }; |
Description: | Defines all the parameters for this item in the customer preferences. |
Group: | Framework |
SubGroup: | Frontend::Customer::Preferences |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'CustomerPreferencesGroups'}->{'SMIME'} = { 'Active' => '1', 'Column' => 'Other Settings', 'Key' => 'S/MIME Certificate Upload', 'Label' => 'S/MIME Certificate', 'Module' => 'Kernel::Output::HTML::PreferencesSMIME', 'PrefKey' => 'UserSMIMEKey', 'Prio' => '11000' }; |
Description: | Defines the default value for the action parameter for the public frontend. The action parameter is used in the scripts of the system. |
Group: | Framework |
SubGroup: | Frontend::Public |
Valid: | 1 |
Required: | 1 |
Config-Setting: | $Self->{'PublicFrontend::CommonParam'}->{'Action'} = 'PublicDefault'; |
Description: | Frontend module registration for the agent interface. |
Group: | Framework |
SubGroup: | Frontend::Public::ModuleRegistration |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'PublicFrontend::Module'}->{'PublicDefault'} = { 'Description' => 'PublicDefault', 'NavBarName' => '', 'Title' => 'PublicDefault' }; |
Description: | Frontend module registration for the agent interface. |
Group: | Framework |
SubGroup: | Frontend::Public::ModuleRegistration |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'PublicFrontend::Module'}->{'PublicRepository'} = { 'Description' => 'PublicRepository', 'NavBarName' => '', 'Title' => 'PublicRepository' }; |
Description: | Frontend module registration for the agent interface. |
Group: | Framework |
SubGroup: | Frontend::Public::ModuleRegistration |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'PublicFrontend::Module'}->{'PublicSupportDataCollector'} = { 'Description' => 'PublicSupportDataCollector', 'NavBarName' => '', 'Title' => 'PublicSupportDataCollector' }; |
Description: | Sets the minutes a notification is shown for notice about upcoming system maintenance period. |
Group: | Framework |
SubGroup: | SystemMaintenance |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'SystemMaintenance::TimeNotifyUpcomingMaintenance'} = '30'; |
Description: | Sets the default message for the notification is shown on a running system maintenance period. |
Group: | Framework |
SubGroup: | SystemMaintenance |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'SystemMaintenance::IsActiveDefaultNotification'} = 'A system maintenance period is active'; |
Description: | Sets the default message for the login screen on Agent and Customer interface, it's shown when a running system maintenance period is active. |
Group: | Framework |
SubGroup: | SystemMaintenance |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'SystemMaintenance::IsActiveDefaultLoginMessage'} = 'System is on a scheduled maintenance period. We spect to be online promptly.'; |
Description: | Sets the default error message for the login screen on Agent and Customer interface, it's shown when a running system maintenance period is active. |
Group: | Framework |
SubGroup: | SystemMaintenance |
Valid: | 1 |
Required: | 0 |
Config-Setting: | $Self->{'SystemMaintenance::IsActiveDefaultLoginErrorMessage'} = 'A maintenance period is running, get into the system is not possible for now.'; |