Framework

Core

SecureMode

Description:Disables the web installer (http://yourhost.example.com/otrs/installer.pl), to prevent the system from being hijacked. If set to "No", the system can be reinstalled and the current basic configuration will be used to pre-populate the questions within the installer script. If not active, it also disables the GenericAgent, PackageManager and SQL Box.
Group:Framework
SubGroup:Core
Valid:1
Required:1
Config-Setting:
 $Self->{'SecureMode'} =  '0';

Frontend::DebugMode

Description:Enables or disables the debug mode over frontend interface.
Group:Framework
SubGroup:Core
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::DebugMode'} =  '0';

Frontend::TemplateCache

Description:Enables or disables the caching for templates. WARNING: Do NOT disable template caching for production environments for it will cause a massive performance drop! This setting should only be disabled for debugging reasons!
Group:Framework
SubGroup:Core
Valid:1
Required:1
Config-Setting:
 $Self->{'Frontend::TemplateCache'} =  '1';

ConfigLevel

Description:Sets the configuration level of the administrator. Depending on the config level, some sysconfig options will be not shown. The config levels are in in ascending order: Expert, Advanced, Beginner. The higher the config level is (e.g. Beginner is the highest), the less likely is it that the user can accidentally configure the system in a way that it is not usable any more.
Group:Framework
SubGroup:Core
Valid:1
Required:1
Config-Setting:
 $Self->{'ConfigLevel'} =  '100';

ConfigImportAllowed

Description:Controls if the admin is allowed to import a saved system configuration in SysConfig.
Group:Framework
SubGroup:Core
Valid:1
Required:1
Config-Setting:
 $Self->{'ConfigImportAllowed'} =  '1';

ProductName

Description:Defines the name of the application, shown in the web interface, tabs and title bar of the web browser.
Group:Framework
SubGroup:Core
Valid:1
Required:1
Config-Setting:
 $Self->{'ProductName'} =  'OTRS 4';

SystemID

Description:Defines the system identifier. Every ticket number and http session string contains this ID. This ensures that only tickets which belong to your system will be processed as follow-ups (useful when communicating between two instances of OTRS).
Group:Framework
SubGroup:Core
Valid:1
Required:1
Config-Setting:
 $Self->{'SystemID'} =  '10';

FQDN

Description:Defines the fully qualified domain name of the system. This setting is used as a variable, OTRS_CONFIG_FQDN which is found in all forms of messaging used by the application, to build links to the tickets within your system.
Group:Framework
SubGroup:Core
Valid:1
Required:1
Config-Setting:
 $Self->{'FQDN'} =  'yourhost.example.com';

SupportDataCollector::HTTPHostname

Description:Defines the HTTP hostname for the support data collection with the public module 'PublicSupportDataCollector' (e.g. used from the OTRS Daemon).
Group:Framework
SubGroup:Core
Valid:0
Required:0
Config-Setting:
 $Self->{'SupportDataCollector::HTTPHostname'} =  '';

SupportDataCollector::WebUserAgent::Timeout

Description:Defines the timeout (in seconds, minimum is 20 seconds) for the support data collection with the public module 'PublicSupportDataCollector' (e.g. used from the OTRS Daemon).
Group:Framework
SubGroup:Core
Valid:0
Required:0
Config-Setting:
 $Self->{'SupportDataCollector::WebUserAgent::Timeout'} =  '20';

NodeID

Description:Defines the cluster node identifier. This is only used in cluster configurations where there is more than one OTRS frontend system. Note: only values from 1 to 99 are allowed.
Group:Framework
SubGroup:Core
Valid:0
Required:0
Config-Setting:
 $Self->{'NodeID'} =  '1';

HttpType

Description:Defines the type of protocol, used by the web server, to serve the application. If https protocol will be used instead of plain http, it must be specified here. Since this has no affect on the web server's settings or behavior, it will not change the method of access to the application and, if it is wrong, it will not prevent you from logging into the application. This setting is only used as a variable, OTRS_CONFIG_HttpType which is found in all forms of messaging used by the application, to build links to the tickets within your system.
Group:Framework
SubGroup:Core
Valid:1
Required:1
Config-Setting:
 $Self->{'HttpType'} =  'http';

ScriptAlias

Description:Sets the prefix to the scripts folder on the server, as configured on the web server. This setting is used as a variable, OTRS_CONFIG_ScriptAlias which is found in all forms of messaging used by the application, to build links to the tickets within the system.
Group:Framework
SubGroup:Core
Valid:1
Required:1
Config-Setting:
 $Self->{'ScriptAlias'} =  'otrs/';

AdminEmail

Description:Defines the system administrator's email address. It will be displayed in the error screens of the application.
Group:Framework
SubGroup:Core
Valid:1
Required:1
Config-Setting:
 $Self->{'AdminEmail'} =  'admin@example.com';

Organization

Description:Company name which will be included in outgoing emails as an X-Header.
Group:Framework
SubGroup:Core
Valid:1
Required:1
Config-Setting:
 $Self->{'Organization'} =  'Example Company';

DefaultLanguage

Description:Defines the default front-end language. All the possible values are determined by the available language files on the system (see the next setting).
Group:Framework
SubGroup:Core
Valid:1
Required:1
Config-Setting:
 $Self->{'DefaultLanguage'} =  'en';

DefaultUsedLanguages

Description:Defines all the languages that are available to the application. The Key/Content pair links the front-end display name to the appropriate language PM file. The "Key" value should be the base-name of the PM file (i.e. de.pm is the file, then de is the "Key" value). The "Content" value should be the display name for the front-end. Specify any own-defined language here (see the developer documentation http://doc.otrs.org/ for more infomation). Please remember to use the HTML equivalents for non-ASCII characters (i.e. for the German oe = o umlaut, it is necessary to use the ö symbol).
Group:Framework
SubGroup:Core
Valid:1
Required:1
Config-Setting:
 $Self->{'DefaultUsedLanguages'} =  {
  'ar_SA' => 'Arabic (Saudi Arabia)',
  'bg' => 'Bulgarian (Български)',
  'ca' => 'Català',
  'cs' => 'Czech (Česky)',
  'da' => 'Dansk',
  'de' => 'Deutsch',
  'el' => 'Greek (Ελληνικά)',
  'en' => 'English (United States)',
  'en_CA' => 'English (Canada)',
  'en_GB' => 'English (United Kingdom)',
  'es' => 'Español',
  'es_CO' => 'Español (Colombia)',
  'es_MX' => 'Español (México)',
  'et' => 'Eesti',
  'fa' => 'Persian (فارسى)',
  'fi' => 'Suomi',
  'fr' => 'Français',
  'fr_CA' => 'Français (Canada)',
  'gl' => 'Galego',
  'he' => 'Hebrew (עִבְרִית)',
  'hi' => 'Hindi',
  'hr' => 'Hrvatski',
  'hu' => 'Magyar',
  'it' => 'Italiano',
  'ja' => 'Japanese (日本語)',
  'lt' => 'Lietuvių kalba',
  'lv' => 'Latvijas',
  'ms' => 'Malay',
  'nb_NO' => 'Norsk bokmål',
  'nl' => 'Nederlands',
  'pl' => 'Polski',
  'pt' => 'Português',
  'pt_BR' => 'Português Brasileiro',
  'ru' => 'Russian (Русский)',
  'sk_SK' => 'Slovak (Slovenčina)',
  'sl' => 'Slovenian (Slovenščina)',
  'sr_Cyrl' => 'Serbian Cyrillic (српски)',
  'sr_Latn' => 'Serbian Latin (Srpski)',
  'sv' => 'Svenska',
  'sw' => 'Swahili',
  'tr' => 'Türkçe',
  'uk' => 'Ukrainian (Українська)',
  'vi_VN' => 'Vietnam (ViɆt Nam)',
  'zh_CN' => 'Chinese (Sim.) (简体中文)',
  'zh_TW' => 'Chinese (Tradi.) (正體中文)'
};

DefaultTheme

Description:Defines the default front-end (HTML) theme to be used by the agents and customers. If you like, you can add your own theme. Please refer the administrator manual located at http://doc.otrs.org/.
Group:Framework
SubGroup:Core
Valid:1
Required:1
Config-Setting:
 $Self->{'DefaultTheme'} =  'Standard';

DefaultTheme::HostBased

Description:It is possible to configure different themes, for example to distinguish between agents and customers, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid theme on your system. Please see the example entries for the proper form of the regex.
Group:Framework
SubGroup:Core
Valid:0
Required:0
Config-Setting:
 $Self->{'DefaultTheme::HostBased'} =  {
  'host1\\.example\\.com' => 'SomeTheme1',
  'host2\\.example\\.com' => 'SomeTheme2'
};

CheckMXRecord

Description:Makes the application check the MX record of email addresses before sending an email or submitting a telephone or email ticket.
Group:Framework
SubGroup:Core
Valid:1
Required:1
Config-Setting:
 $Self->{'CheckMXRecord'} =  '1';

CheckMXRecord::Nameserver

Description:Defines the address of a dedicated DNS server, if necessary, for the "CheckMXRecord" look-ups.
Group:Framework
SubGroup:Core
Valid:0
Required:0
Config-Setting:
 $Self->{'CheckMXRecord::Nameserver'} =  'ns.example.com';

CheckEmailAddresses

Description:Makes the application check the syntax of email addresses.
Group:Framework
SubGroup:Core
Valid:1
Required:1
Config-Setting:
 $Self->{'CheckEmailAddresses'} =  '1';

CheckEmailValidAddress

Description:Defines a regular expression that excludes some addresses from the syntax check (if "CheckEmailAddresses" is set to "Yes"). Please enter a regex in this field for email addresses, that aren't syntactically valid, but are necessary for the system (i.e. "root@localhost").
Group:Framework
SubGroup:Core
Valid:1
Required:1
Config-Setting:
 $Self->{'CheckEmailValidAddress'} =  '^(root@localhost|admin@localhost)$';

CheckEmailInvalidAddress

Description:Defines a regular expression that filters all email addresses that should not be used in the application.
Group:Framework
SubGroup:Core
Valid:1
Required:1
Config-Setting:
 $Self->{'CheckEmailInvalidAddress'} =  '@(example)\\.(..|...)$';

CGILogPrefix

Description:Specifies the text that should appear in the log file to denote a CGI script entry.
Group:Framework
SubGroup:Core
Valid:1
Required:1
Config-Setting:
 $Self->{'CGILogPrefix'} =  'OTRS-CGI';

DemoSystem

Description:Runs the system in "Demo" mode. If set to "Yes", agents can change preferences, such as selection of language and theme via the agent web interface. These changes are only valid for the current session. It will not be possible for agents to change their passwords.
Group:Framework
SubGroup:Core
Valid:1
Required:1
Config-Setting:
 $Self->{'DemoSystem'} =  '0';

SwitchToUser

Description:Allows the administrators to login as other users, via the users administration panel.
Group:Framework
SubGroup:Core
Valid:1
Required:1
Config-Setting:
 $Self->{'SwitchToUser'} =  '0';

SwitchToCustomer

Description:Allows the administrators to login as other customers, via the customer user administration panel.
Group:Framework
SubGroup:Core
Valid:1
Required:1
Config-Setting:
 $Self->{'SwitchToCustomer'} =  '0';

SwitchToCustomer::PermissionGroup

Description:Specifies the group where the user needs rw permissions so that he can access the "SwitchToCustomer" feature.
Group:Framework
SubGroup:Core
Valid:1
Required:1
Config-Setting:
 $Self->{'SwitchToCustomer::PermissionGroup'} =  'admin';

NotificationSenderName

Description:Specifies the name that should be used by the application when sending notifications. The sender name is used to build the complete display name for the notification master (i.e. "OTRS Notification Master" otrs@your.example.com). Notifications are messages such as en::Customer::QueueUpdate or en::Agent::Move.
Group:Framework
SubGroup:Core
Valid:1
Required:1
Config-Setting:
 $Self->{'NotificationSenderName'} =  'OTRS Notification Master';

NotificationSenderEmail

Description:Specifies the email address that should be used by the application when sending notifications. The email address is used to build the complete display name for the notification master (i.e. "OTRS Notification Master" otrs@your.example.com). You can use the OTRS_CONFIG_FQDN variable as set in your configuation, or choose another email address. Notifications are messages such as en::Customer::QueueUpdate or en::Agent::Move.
Group:Framework
SubGroup:Core
Valid:1
Required:1
Config-Setting:
 $Self->{'NotificationSenderEmail'} =  'otrs@<OTRS_CONFIG_FQDN>';

System::Customer::Permission

Description:Defines the standard permissions available for customers within the application. If more permissions are needed, you can enter them here. Permissions must be hard coded to be effective. Please ensure, when adding any of the afore mentioned permissions, that the "rw" permission remains the last entry.
Group:Framework
SubGroup:Core
Valid:1
Required:1
Config-Setting:
 $Self->{'System::Customer::Permission'} =  [
  'ro',
  'rw'
];

LanguageDebug

Description:Debugs the translation set. If this is set to "Yes" all strings (text) without translations are written to STDERR. This can be helpful when you are creating a new translation file. Otherwise, this option should remain set to "No".
Group:Framework
SubGroup:Core
Valid:0
Required:0
Config-Setting:
 $Self->{'LanguageDebug'} =  '0';

Secure::DisableBanner

Description:If enabled, the OTRS version tag will be removed from the Webinterface, the HTTP headers and the X-Headers of outgoing mails. NOTE: If you change this option, please make sure to delete the cache.
Group:Framework
SubGroup:Core
Valid:0
Required:0
Config-Setting:
 $Self->{'Secure::DisableBanner'} =  '0';

StandardTemplate2QueueByCreating

Description:List of default Standard Templates which are assigned automatically to new Queues upon creation.
Group:Framework
SubGroup:Core
Valid:0
Required:0
Config-Setting:
 $Self->{'StandardTemplate2QueueByCreating'} =  [
  ''
];

Core::Cache

Cache::Module

Description:Selects the cache backend to use.
Group:Framework
SubGroup:Core::Cache
Valid:1
Required:1
Config-Setting:
 $Self->{'Cache::Module'} =  'Kernel::System::Cache::FileStorable';

Cache::InMemory

Description:Should the cache data be help in memory?
Group:Framework
SubGroup:Core::Cache
Valid:1
Required:1
Config-Setting:
 $Self->{'Cache::InMemory'} =  '1';

Cache::InBackend

Description:Should the cache data be stored in the selected cache backend?
Group:Framework
SubGroup:Core::Cache
Valid:1
Required:1
Config-Setting:
 $Self->{'Cache::InBackend'} =  '1';

Cache::SubdirLevels

Description:Specify how many sub directory levels to use when creating cache files. This should prevent too many cache files being in one directory.
Group:Framework
SubGroup:Core::Cache
Valid:1
Required:1
Config-Setting:
 $Self->{'Cache::SubdirLevels'} =  '2';

Core::CustomerCompany

CustomerCompany::EventModulePost###100-UpdateCustomerUsers

Description:Event module that updates customer users after an update of the Customer.
Group:Framework
SubGroup:Core::CustomerCompany
Valid:1
Required:0
Config-Setting:
 $Self->{'CustomerCompany::EventModulePost'}->{'100-UpdateCustomerUsers'} =  {
  'Event' => 'CustomerCompanyUpdate',
  'Module' => 'Kernel::System::CustomerCompany::Event::CustomerUserUpdate',
  'Transaction' => '0'
};

Core::CustomerUser

CustomerUser::EventModulePost###100-UpdateServiceMembership

Description:Event module that updates customer user service membership if login changes.
Group:Framework
SubGroup:Core::CustomerUser
Valid:1
Required:0
Config-Setting:
 $Self->{'CustomerUser::EventModulePost'}->{'100-UpdateServiceMembership'} =  {
  'Event' => 'CustomerUserUpdate',
  'Module' => 'Kernel::System::CustomerUser::Event::ServiceMemberUpdate',
  'Transaction' => '0'
};

Core::LinkObject

LinkObject::ViewMode

Description:Determines the way the linked objects are displayed in each zoom mask.
Group:Framework
SubGroup:Core::LinkObject
Valid:1
Required:1
Config-Setting:
 $Self->{'LinkObject::ViewMode'} =  'Simple';

LinkObject::Type###Normal

Description:Defines the link type 'Normal'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.
Group:Framework
SubGroup:Core::LinkObject
Valid:1
Required:1
Config-Setting:
 $Self->{'LinkObject::Type'}->{'Normal'} =  {
  'SourceName' => 'Normal',
  'TargetName' => 'Normal'
};

LinkObject::Type###ParentChild

Description:Defines the link type 'ParentChild'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.
Group:Framework
SubGroup:Core::LinkObject
Valid:1
Required:1
Config-Setting:
 $Self->{'LinkObject::Type'}->{'ParentChild'} =  {
  'SourceName' => 'Parent',
  'TargetName' => 'Child'
};

LinkObject::TypeGroup###0001

Description:Defines the link type groups. The link types of the same group cancel one another. Example: If ticket A is linked per a 'Normal' link with ticket B, then these tickets could not be additionally linked with link of a 'ParentChild' relationship.
Group:Framework
SubGroup:Core::LinkObject
Valid:1
Required:0
Config-Setting:
 $Self->{'LinkObject::TypeGroup'}->{'0001'} =  [
  'Normal',
  'ParentChild'
];

Core::Log

LogModule

Description:Defines the log module for the system. "File" writes all messages in a given logfile, "SysLog" uses the syslog daemon of the system, e.g. syslogd.
Group:Framework
SubGroup:Core::Log
Valid:1
Required:1
Config-Setting:
 $Self->{'LogModule'} =  'Kernel::System::Log::SysLog';

LogModule::SysLog::Facility

Description:If "SysLog" was selected for LogModule, a special log facility can be specified.
Group:Framework
SubGroup:Core::Log
Valid:1
Required:1
Config-Setting:
 $Self->{'LogModule::SysLog::Facility'} =  'user';

LogModule::SysLog::LogSock

Description:If "SysLog" was selected for LogModule, a special log sock can be specified (on solaris you may need to use 'stream').
Group:Framework
SubGroup:Core::Log
Valid:1
Required:1
Config-Setting:
 $Self->{'LogModule::SysLog::LogSock'} =  'unix';

LogModule::SysLog::Charset

Description:If "SysLog" was selected for LogModule, the charset that should be used for logging can be specified.
Group:Framework
SubGroup:Core::Log
Valid:1
Required:1
Config-Setting:
 $Self->{'LogModule::SysLog::Charset'} =  'utf-8';

LogModule::LogFile

Description:If "file" was selected for LogModule, a logfile must be specified. If the file doesn't exist, it will be created by the system.
Group:Framework
SubGroup:Core::Log
Valid:1
Required:1
Config-Setting:
 $Self->{'LogModule::LogFile'} =  '/tmp/otrs.log';

LogModule::LogFile::Date

Description:Adds a suffix with the actual year and month to the OTRS log file. A logfile for every month will be created.
Group:Framework
SubGroup:Core::Log
Valid:1
Required:1
Config-Setting:
 $Self->{'LogModule::LogFile::Date'} =  '0';

Core::MIME-Viewer

MIME-Viewer###application/excel

Description:Specifies the path to the converter that allows the view of Microsoft Excel files, in the web interface.
Group:Framework
SubGroup:Core::MIME-Viewer
Valid:0
Required:0
Config-Setting:
 $Self->{'MIME-Viewer'}->{'application/excel'} =  'xlhtml';

MIME-Viewer###application/msword

Description:Specifies the path to the converter that allows the view of Microsoft Word files, in the web interface.
Group:Framework
SubGroup:Core::MIME-Viewer
Valid:0
Required:0
Config-Setting:
 $Self->{'MIME-Viewer'}->{'application/msword'} =  'wvWare';

MIME-Viewer###application/pdf

Description:Specifies the path to the converter that allows the view of PDF documents, in the web interface.
Group:Framework
SubGroup:Core::MIME-Viewer
Valid:0
Required:0
Config-Setting:
 $Self->{'MIME-Viewer'}->{'application/pdf'} =  'pdftohtml -stdout -i';

MIME-Viewer###text/xml

Description:Specifies the path to the converter that allows the view of XML files, in the web interface.
Group:Framework
SubGroup:Core::MIME-Viewer
Valid:0
Required:0
Config-Setting:
 $Self->{'MIME-Viewer'}->{'text/xml'} =  '<OTRS_CONFIG_Home>/scripts/tools/xml2html.pl';

Core::MirrorDB

Core::MirrorDB::DSN

Description:If you want to use a mirror database for agent ticket fulltext search or to generate stats, specify the DSN to this database.
Group:Framework
SubGroup:Core::MirrorDB
Valid:0
Required:0
Config-Setting:
 $Self->{'Core::MirrorDB::DSN'} =  'DBI:mysql:database=mirrordb;host=mirrordbhost';

Core::MirrorDB::User

Description:If you want to use a mirror database for agent ticket fulltext search or to generate stats, the user to authenticate to this database can be specified.
Group:Framework
SubGroup:Core::MirrorDB
Valid:0
Required:0
Config-Setting:
 $Self->{'Core::MirrorDB::User'} =  'some_user';

Core::MirrorDB::Password

Description:If you want to use a mirror database for agent ticket fulltext search or to generate stats, the password to authenticate to this database can be specified.
Group:Framework
SubGroup:Core::MirrorDB
Valid:0
Required:0
Config-Setting:
 $Self->{'Core::MirrorDB::Password'} =  'some_password';

Core::OTRSBusiness

OTRSBusiness::ReleaseChannel

Description:Specify the channel to be used to fetch OTRS Business Solution™ updates. Warning: Development releases might not be complete, your system might experience unrecoverable errors and on extreme cases could become unresponsive!
Group:Framework
SubGroup:Core::OTRSBusiness
Valid:0
Required:0
Config-Setting:
 $Self->{'OTRSBusiness::ReleaseChannel'} =  '1';

Core::PDF

PDF

Description:Enables PDF output. The CPAN module PDF::API2 is required, if not installed, PDF output will be disabled.
Group:Framework
SubGroup:Core::PDF
Valid:1
Required:1
Config-Setting:
 $Self->{'PDF'} =  '1';

PDF::LogoFile

Description:Specifies the path of the file for the logo in the page header (gif|jpg|png, 700 x 100 pixel).
Group:Framework
SubGroup:Core::PDF
Valid:1
Required:1
Config-Setting:
 $Self->{'PDF::LogoFile'} =  '<OTRS_CONFIG_Home>/var/logo-otrs.png';

PDF::PageSize

Description:Defines the standard size of PDF pages.
Group:Framework
SubGroup:Core::PDF
Valid:1
Required:1
Config-Setting:
 $Self->{'PDF::PageSize'} =  'a4';

PDF::MaxPages

Description:Defines the maximum number of pages per PDF file.
Group:Framework
SubGroup:Core::PDF
Valid:1
Required:1
Config-Setting:
 $Self->{'PDF::MaxPages'} =  '100';

PDF::TTFontFile###Proportional

Description:Defines the path and TTF-File to handle proportional font in PDF documents.
Group:Framework
SubGroup:Core::PDF
Valid:1
Required:1
Config-Setting:
 $Self->{'PDF::TTFontFile'}->{'Proportional'} =  'DejaVuSans.ttf';

PDF::TTFontFile###ProportionalBold

Description:Defines the path and TTF-File to handle bold proportional font in PDF documents.
Group:Framework
SubGroup:Core::PDF
Valid:1
Required:1
Config-Setting:
 $Self->{'PDF::TTFontFile'}->{'ProportionalBold'} =  'DejaVuSans-Bold.ttf';

PDF::TTFontFile###ProportionalItalic

Description:Defines the path and TTF-File to handle italic proportional font in PDF documents.
Group:Framework
SubGroup:Core::PDF
Valid:0
Required:0
Config-Setting:
 $Self->{'PDF::TTFontFile'}->{'ProportionalItalic'} =  'DejaVuSans-Oblique.ttf';

PDF::TTFontFile###ProportionalBoldItalic

Description:Defines the path and TTF-File to handle bold italic proportional font in PDF documents.
Group:Framework
SubGroup:Core::PDF
Valid:1
Required:1
Config-Setting:
 $Self->{'PDF::TTFontFile'}->{'ProportionalBoldItalic'} =  'DejaVuSans-BoldOblique.ttf';

PDF::TTFontFile###Monospaced

Description:Defines the path and TTF-File to handle monospaced font in PDF documents.
Group:Framework
SubGroup:Core::PDF
Valid:1
Required:1
Config-Setting:
 $Self->{'PDF::TTFontFile'}->{'Monospaced'} =  'DejaVuSansMono.ttf';

PDF::TTFontFile###MonospacedBold

Description:Defines the path and TTF-File to handle bold monospaced font in PDF documents.
Group:Framework
SubGroup:Core::PDF
Valid:0
Required:0
Config-Setting:
 $Self->{'PDF::TTFontFile'}->{'MonospacedBold'} =  'DejaVuSansMono-Bold.ttf';

PDF::TTFontFile###MonospacedItalic

Description:Defines the path and TTF-File to handle italic monospaced font in PDF documents.
Group:Framework
SubGroup:Core::PDF
Valid:0
Required:0
Config-Setting:
 $Self->{'PDF::TTFontFile'}->{'MonospacedItalic'} =  'DejaVuSansMono-Oblique.ttf';

PDF::TTFontFile###MonospacedBoldItalic

Description:Defines the path and TTF-File to handle bold italic monospaced font in PDF documents.
Group:Framework
SubGroup:Core::PDF
Valid:0
Required:0
Config-Setting:
 $Self->{'PDF::TTFontFile'}->{'MonospacedBoldItalic'} =  'DejaVuSansMono-BoldOblique.ttf';

Core::Package

Package::FileUpload

Description:Enables file upload in the package manager frontend.
Group:Framework
SubGroup:Core::Package
Valid:1
Required:1
Config-Setting:
 $Self->{'Package::FileUpload'} =  '1';

Package::RepositoryRoot

Description:Defines the location to get online repository list for additional packages. The first available result will be used.
Group:Framework
SubGroup:Core::Package
Valid:1
Required:0
Config-Setting:
 $Self->{'Package::RepositoryRoot'} =  [
  'http://ftp.otrs.org/pub/otrs/misc/packages/repository.xml'
];

Package::RepositoryList

Description:Defines the list of online repositories. Another installations can be used as repository, for example: Key="http://example.com/otrs/public.pl?Action=PublicRepository;File=" and Content="Some Name".
Group:Framework
SubGroup:Core::Package
Valid:0
Required:0
Config-Setting:
 $Self->{'Package::RepositoryList'} =  {
  'ftp://ftp.example.com/pub/otrs/misc/packages/' => '[Example] ftp://ftp.example.com/'
};

Package::RepositoryAccessRegExp

Description:Defines the IP regular expression for accessing the local repository. You need to enable this to have access to your local repository and the package::RepositoryList is required on the remote host.
Group:Framework
SubGroup:Core::Package
Valid:0
Required:0
Config-Setting:
 $Self->{'Package::RepositoryAccessRegExp'} =  '127\\.0\\.0\\.1';

Package::Timeout

Description:Sets the timeout (in seconds) for package downloads. Overwrites "WebUserAgent::Timeout".
Group:Framework
SubGroup:Core::Package
Valid:1
Required:1
Config-Setting:
 $Self->{'Package::Timeout'} =  '120';

Package::Proxy

Description:Fetches packages via proxy. Overwrites "WebUserAgent::Proxy".
Group:Framework
SubGroup:Core::Package
Valid:0
Required:0
Config-Setting:
 $Self->{'Package::Proxy'} =  'http://proxy.sn.no:8001/';

Package::ShowFeatureAddons

Description:Toggles display of OTRS FeatureAddons list in PackageManager.
Group:Framework
SubGroup:Core::Package
Valid:1
Required:0
Config-Setting:
 $Self->{'Package::ShowFeatureAddons'} =  '1';

Package::EventModulePost###99-SupportDataSend

Description:Package event module file a scheduler task for update registration.
Group:Framework
SubGroup:Core::Package
Valid:1
Required:0
Config-Setting:
 $Self->{'Package::EventModulePost'}->{'99-SupportDataSend'} =  {
  'Event' => '(PackageInstall|PackageReinstall|PackageUpgrade|PackageUninstall)',
  'Module' => 'Kernel::System::Package::Event::SupportDataSend',
  'Transaction' => '1'
};

Core::PerformanceLog

PerformanceLog

Description:Enables performance log (to log the page response time). It will affect the system performance. Frontend::Module###AdminPerformanceLog must be enabled.
Group:Framework
SubGroup:Core::PerformanceLog
Valid:1
Required:0
Config-Setting:
 $Self->{'PerformanceLog'} =  '0';

PerformanceLog::File

Description:Specifies the path of the file for the performance log.
Group:Framework
SubGroup:Core::PerformanceLog
Valid:1
Required:1
Config-Setting:
 $Self->{'PerformanceLog::File'} =  '<OTRS_CONFIG_Home>/var/log/Performance.log';

PerformanceLog::FileMax

Description:Defines the maximum size (in MB) of the log file.
Group:Framework
SubGroup:Core::PerformanceLog
Valid:1
Required:1
Config-Setting:
 $Self->{'PerformanceLog::FileMax'} =  '25';

Core::ReferenceData

ReferenceData::OwnCountryList

Description:This setting allows you to override the built-in country list with your own list of countries. This is particularly handy if you just want to use a small select group of countries.
Group:Framework
SubGroup:Core::ReferenceData
Valid:0
Required:0
Config-Setting:
 $Self->{'ReferenceData::OwnCountryList'} =  {
  'AT' => 'Austria',
  'CH' => 'Switzerland',
  'DE' => 'Germany'
};

Core::SOAP

SOAP::User

Description:Defines the username to access the SOAP handle (bin/cgi-bin/rpc.pl).
Group:Framework
SubGroup:Core::SOAP
Valid:0
Required:0
Config-Setting:
 $Self->{'SOAP::User'} =  'some_user';

SOAP::Password

Description:Defines the password to access the SOAP handle (bin/cgi-bin/rpc.pl).
Group:Framework
SubGroup:Core::SOAP
Valid:0
Required:0
Config-Setting:
 $Self->{'SOAP::Password'} =  'some_pass';

SOAP::Keep-Alive

Description:Enable keep-alive connection header for SOAP responses.
Group:Framework
SubGroup:Core::SOAP
Valid:1
Required:1
Config-Setting:
 $Self->{'SOAP::Keep-Alive'} =  '0';

Core::Sendmail

SendmailModule

Description:Defines the module to send emails. "Sendmail" directly uses the sendmail binary of your operating system. Any of the "SMTP" mechanisms use a specified (external) mailserver. "DoNotSendEmail" doesn't send emails and it is useful for test systems.
Group:Framework
SubGroup:Core::Sendmail
Valid:1
Required:1
Config-Setting:
 $Self->{'SendmailModule'} =  'Kernel::System::Email::Sendmail';

SendmailModule::CMD

Description:If "Sendmail" was selected as SendmailModule, the location of the sendmail binary and the needed options must be specified.
Group:Framework
SubGroup:Core::Sendmail
Valid:1
Required:1
Config-Setting:
 $Self->{'SendmailModule::CMD'} =  '/usr/sbin/sendmail -i -f';

SendmailModule::Host

Description:If any of the "SMTP" mechanisms was selected as SendmailModule, the mailhost that sends out the mails must be specified.
Group:Framework
SubGroup:Core::Sendmail
Valid:1
Required:1
Config-Setting:
 $Self->{'SendmailModule::Host'} =  'mail.example.com';

SendmailModule::Port

Description:If any of the "SMTP" mechanisms was selected as SendmailModule, the port where your mailserver is listening for incoming connections must be specified.
Group:Framework
SubGroup:Core::Sendmail
Valid:0
Required:0
Config-Setting:
 $Self->{'SendmailModule::Port'} =  '25';

SendmailModule::AuthUser

Description:If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, an username must be specified.
Group:Framework
SubGroup:Core::Sendmail
Valid:0
Required:0
Config-Setting:
 $Self->{'SendmailModule::AuthUser'} =  'MailserverLogin';

SendmailModule::AuthPassword

Description:If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, a password must be specified.
Group:Framework
SubGroup:Core::Sendmail
Valid:0
Required:0
Config-Setting:
 $Self->{'SendmailModule::AuthPassword'} =  'MailserverPassword';

SendmailBcc

Description:Sends all outgoing email via bcc to the specified address. Please use this only for backup reasons.
Group:Framework
SubGroup:Core::Sendmail
Valid:1
Required:0
Config-Setting:
 $Self->{'SendmailBcc'} =  '';

SendmailEnvelopeFrom

Description:If set, this address is used as envelope sender in outgoing messages (not notifications - see below). If no address is specified, the envelope sender is equal to queue e-mail address.
Group:Framework
SubGroup:Core::Sendmail
Valid:0
Required:0
Config-Setting:
 $Self->{'SendmailEnvelopeFrom'} =  '';

SendmailNotificationEnvelopeFrom

Description:If set, this address is used as envelope sender header in outgoing notifications. If no address is specified, the envelope sender header is empty (unless SendmailNotificationEnvelopeFrom::FallbackToEmailFrom is set).
Group:Framework
SubGroup:Core::Sendmail
Valid:0
Required:0
Config-Setting:
 $Self->{'SendmailNotificationEnvelopeFrom'} =  '';

SendmailNotificationEnvelopeFrom::FallbackToEmailFrom

Description:If no SendmailNotificationEnvelopeFrom is specified, this setting makes it possible to use the email's from address instead of an empty envelope sender (required in certain mail server configurations).
Group:Framework
SubGroup:Core::Sendmail
Valid:0
Required:0
Config-Setting:
 $Self->{'SendmailNotificationEnvelopeFrom::FallbackToEmailFrom'} =  '0';

SendmailEncodingForce

Description:Forces encoding of outgoing emails (7bit|8bit|quoted-printable|base64).
Group:Framework
SubGroup:Core::Sendmail
Valid:0
Required:0
Config-Setting:
 $Self->{'SendmailEncodingForce'} =  'base64';

Core::Session

SessionModule

Description:Defines the module used to store the session data. With "DB" the frontend server can be splitted from the db server. "FS" is faster.
Group:Framework
SubGroup:Core::Session
Valid:1
Required:1
Config-Setting:
 $Self->{'SessionModule'} =  'Kernel::System::AuthSession::DB';

SessionName

Description:Defines the name of the session key. E.g. Session, SessionID or OTRS.
Group:Framework
SubGroup:Core::Session
Valid:1
Required:1
Config-Setting:
 $Self->{'SessionName'} =  'OTRSAgentInterface';

CustomerPanelSessionName

Description:Defines the name of the key for customer sessions.
Group:Framework
SubGroup:Core::Session
Valid:1
Required:1
Config-Setting:
 $Self->{'CustomerPanelSessionName'} =  'OTRSCustomerInterface';

SessionCheckRemoteIP

Description:Turns on the remote ip address check. It should be set to "No" if the application is used, for example, via a proxy farm or a dialup connection, because the remote ip address is mostly different for the requests.
Group:Framework
SubGroup:Core::Session
Valid:1
Required:1
Config-Setting:
 $Self->{'SessionCheckRemoteIP'} =  '1';

SessionDeleteIfNotRemoteID

Description:Deletes a session if the session id is used with an invalid remote IP address.
Group:Framework
SubGroup:Core::Session
Valid:1
Required:1
Config-Setting:
 $Self->{'SessionDeleteIfNotRemoteID'} =  '1';

SessionMaxTime

Description:Defines the maximal valid time (in seconds) for a session id.
Group:Framework
SubGroup:Core::Session
Valid:1
Required:1
Config-Setting:
 $Self->{'SessionMaxTime'} =  '57600';

SessionMaxIdleTime

Description:Sets the inactivity time (in seconds) to pass before a session is killed and a user is loged out.
Group:Framework
SubGroup:Core::Session
Valid:1
Required:1
Config-Setting:
 $Self->{'SessionMaxIdleTime'} =  '7200';

SessionActiveTime

Description:DEPRECATED: This config setting will be removed in further versions of OTRS. Sets the time (in seconds) a user is marked as active (minimum active time is 300 seconds).
Group:Framework
SubGroup:Core::Session
Valid:1
Required:1
Config-Setting:
 $Self->{'SessionActiveTime'} =  '600';

SessionDeleteIfTimeToOld

Description:Deletes requested sessions if they have timed out.
Group:Framework
SubGroup:Core::Session
Valid:1
Required:1
Config-Setting:
 $Self->{'SessionDeleteIfTimeToOld'} =  '1';

SessionUseCookie

Description:Makes the session management use html cookies. If html cookies are disabled or if the client browser disabled html cookies, then the system will work as usual and append the session id to the links.
Group:Framework
SubGroup:Core::Session
Valid:1
Required:1
Config-Setting:
 $Self->{'SessionUseCookie'} =  '1';

SessionUseCookieAfterBrowserClose

Description:Stores cookies after the browser has been closed.
Group:Framework
SubGroup:Core::Session
Valid:1
Required:1
Config-Setting:
 $Self->{'SessionUseCookieAfterBrowserClose'} =  '0';

SessionCSRFProtection

Description:Protection against CSRF (Cross Site Request Forgery) exploits (for more info see http://en.wikipedia.org/wiki/Cross-site_request_forgery).
Group:Framework
SubGroup:Core::Session
Valid:1
Required:1
Config-Setting:
 $Self->{'SessionCSRFProtection'} =  '1';

AgentSessionLimitPriorWarning

Description:Sets the maximum number of active agents within the timespan defined in SessionMaxIdleTime before a prior warning will be visible for the logged in agents.
Group:Framework
SubGroup:Core::Session
Valid:0
Required:0
Config-Setting:
 $Self->{'AgentSessionLimitPriorWarning'} =  '90';

AgentSessionLimit

Description:Sets the maximum number of active agents within the timespan defined in SessionMaxIdleTime.
Group:Framework
SubGroup:Core::Session
Valid:1
Required:0
Config-Setting:
 $Self->{'AgentSessionLimit'} =  '100';

AgentSessionPerUserLimit

Description:Sets the maximum number of active sessions per agent within the timespan defined in SessionMaxIdleTime.
Group:Framework
SubGroup:Core::Session
Valid:1
Required:0
Config-Setting:
 $Self->{'AgentSessionPerUserLimit'} =  '20';

CustomerSessionLimit

Description:Sets the maximum number of active customers within the timespan defined in SessionMaxIdleTime.
Group:Framework
SubGroup:Core::Session
Valid:1
Required:0
Config-Setting:
 $Self->{'CustomerSessionLimit'} =  '100';

CustomerSessionPerUserLimit

Description:Sets the maximum number of active sessions per customers within the timespan defined in SessionMaxIdleTime.
Group:Framework
SubGroup:Core::Session
Valid:1
Required:0
Config-Setting:
 $Self->{'CustomerSessionPerUserLimit'} =  '20';

SessionDir

Description:If "FS" was selected for SessionModule, a directory where the session data will be stored must be specified.
Group:Framework
SubGroup:Core::Session
Valid:1
Required:1
Config-Setting:
 $Self->{'SessionDir'} =  '<OTRS_CONFIG_Home>/var/sessions';

SessionTable

Description:If "DB" was selected for SessionModule, a table in database where session data will be stored must be specified.
Group:Framework
SubGroup:Core::Session
Valid:1
Required:1
Config-Setting:
 $Self->{'SessionTable'} =  'sessions';

Core::SpellChecker

SpellChecker

Description:Enables spell checker support.
Group:Framework
SubGroup:Core::SpellChecker
Valid:1
Required:1
Config-Setting:
 $Self->{'SpellChecker'} =  '0';

SpellCheckerBin

Description:Install ispell or aspell on the system, if you want to use a spell checker. Please specify the path to the aspell or ispell binary on your operating system.
Group:Framework
SubGroup:Core::SpellChecker
Valid:1
Required:1
Config-Setting:
 $Self->{'SpellCheckerBin'} =  '/usr/bin/ispell';

SpellCheckerDictDefault

Description:Defines the default spell checker dictionary.
Group:Framework
SubGroup:Core::SpellChecker
Valid:1
Required:1
Config-Setting:
 $Self->{'SpellCheckerDictDefault'} =  'english';

SpellCheckerIgnore

Description:Defines a default list of words, that are ignored by the spell checker.
Group:Framework
SubGroup:Core::SpellChecker
Valid:1
Required:1
Config-Setting:
 $Self->{'SpellCheckerIgnore'} =  [
  'www',
  'webmail',
  'https',
  'http',
  'html',
  'rfc'
];

Core::Stats

Stats::StatsHook

Description:Sets the stats hook.
Group:Framework
SubGroup:Core::Stats
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::StatsHook'} =  'Stat#';

Stats::StatsStartNumber

Description:Start number for statistics counting. Every new stat increments this number.
Group:Framework
SubGroup:Core::Stats
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::StatsStartNumber'} =  '10000';

Stats::MaxXaxisAttributes

Description:Defines the default maximum number of X-axis attributes for the time scale.
Group:Framework
SubGroup:Core::Stats
Valid:0
Required:0
Config-Setting:
 $Self->{'Stats::MaxXaxisAttributes'} =  '1000';

Core::Stats::Graph

Stats::Graph::t_margin

Description:Specifies the top margin of the chart.
Group:Framework
SubGroup:Core::Stats::Graph
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::Graph::t_margin'} =  '10';

Stats::Graph::l_margin

Description:Specifies the left margin of the chart.
Group:Framework
SubGroup:Core::Stats::Graph
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::Graph::l_margin'} =  '10';

Stats::Graph::b_margin

Description:Specifies the bottom margin of the chart.
Group:Framework
SubGroup:Core::Stats::Graph
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::Graph::b_margin'} =  '10';

Stats::Graph::r_margin

Description:Specifies the right margin of the chart.
Group:Framework
SubGroup:Core::Stats::Graph
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::Graph::r_margin'} =  '20';

Stats::Graph::bgclr

Description:Specifies the background color of the picture.
Group:Framework
SubGroup:Core::Stats::Graph
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::Graph::bgclr'} =  'white';

Stats::Graph::transparent

Description:Makes the picture transparent.
Group:Framework
SubGroup:Core::Stats::Graph
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::Graph::transparent'} =  '0';

Stats::Graph::fgclr

Description:Specifies the border color of the chart.
Group:Framework
SubGroup:Core::Stats::Graph
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::Graph::fgclr'} =  'black';

Stats::Graph::boxclr

Description:Specifies the background color of the chart.
Group:Framework
SubGroup:Core::Stats::Graph
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::Graph::boxclr'} =  'white';

Stats::Graph::accentclr

Description:Specifies the border color of the legend.
Group:Framework
SubGroup:Core::Stats::Graph
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::Graph::accentclr'} =  'black';

Stats::Graph::legendclr

Description:Specifies the text color of the legend.
Group:Framework
SubGroup:Core::Stats::Graph
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::Graph::legendclr'} =  'black';

Stats::Graph::textclr

Description:Specifies the text color of the chart (e. g. caption).
Group:Framework
SubGroup:Core::Stats::Graph
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::Graph::textclr'} =  'black';

Stats::Graph::dclrs

Description:Defines the colors for the graphs.
Group:Framework
SubGroup:Core::Stats::Graph
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::Graph::dclrs'} =  [
  'red',
  'green',
  'blue',
  'yellow',
  'purple',
  'orange',
  'pink',
  'marine',
  'cyan',
  'lgray',
  'lblue',
  'lyellow',
  'lgreen',
  'lred',
  'lpurple',
  'lorange',
  'lbrown'
];

Stats::Graph::TitleFont

Description:Defines the title font in graphs (place custom fonts in var/fonts).
Group:Framework
SubGroup:Core::Stats::Graph
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::Graph::TitleFont'} =  'DejaVuSans-Bold.ttf';

Stats::Graph::LegendFont

Description:Defines the legend font in graphs (place custom fonts in var/fonts).
Group:Framework
SubGroup:Core::Stats::Graph
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::Graph::LegendFont'} =  'DejaVuSans.ttf';

Stats::Graph::line_width

Description:Defines the boldness of the line drawed by the graph.
Group:Framework
SubGroup:Core::Stats::Graph
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::Graph::line_width'} =  '1';

Stats::Graph::legend_placement

Description:Defines the placement of the legend. This should be a two letter key of the form: 'B[LCR]|R[TCB]'. The first letter indicates the placement (Bottom or Right), and the second letter the alignment (Left, Right, Center, Top, or Bottom).
Group:Framework
SubGroup:Core::Stats::Graph
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::Graph::legend_placement'} =  'BC';

Stats::Graph::legend_spacing

Description:Defines the spacing of the legends.
Group:Framework
SubGroup:Core::Stats::Graph
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::Graph::legend_spacing'} =  '4';

Stats::Graph::legend_marker_width

Description:Defines the width of the legend.
Group:Framework
SubGroup:Core::Stats::Graph
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::Graph::legend_marker_width'} =  '12';

Stats::Graph::legend_marker_height

Description:Defines the height of the legend.
Group:Framework
SubGroup:Core::Stats::Graph
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::Graph::legend_marker_height'} =  '8';

Core::Time

TimeInputFormat

Description:Defines the date input format used in forms (option or input fields).
Group:Framework
SubGroup:Core::Time
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeInputFormat'} =  'Option';

TimeShowAlwaysLong

Description:Shows time in long format (days, hours, minutes), if set to "Yes"; or in short format (days, hours), if set to "No".
Group:Framework
SubGroup:Core::Time
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeShowAlwaysLong'} =  '0';

TimeZone

Description:Sets the system time zone (required a system with UTC as system time). Otherwise this is a diff time to the local time.
Group:Framework
SubGroup:Core::Time
Valid:0
Required:0
Config-Setting:
 $Self->{'TimeZone'} =  '+0';

TimeZoneUser

Description:Sets the user time zone per user (required a system with UTC as system time and UTC under TimeZone). Otherwise this is a diff time to the local time.
Group:Framework
SubGroup:Core::Time
Valid:1
Required:0
Config-Setting:
 $Self->{'TimeZoneUser'} =  '0';

TimeZoneUserBrowserAutoOffset

Description:Sets the user time zone per user based on java script / browser time zone offset feature at login time.
Group:Framework
SubGroup:Core::Time
Valid:1
Required:0
Config-Setting:
 $Self->{'TimeZoneUserBrowserAutoOffset'} =  '1';

MaximumCalendarNumber

Description:Maximum Number of a calendar shown in a dropdown.
Group:Framework
SubGroup:Core::Time
Valid:0
Required:0
Config-Setting:
 $Self->{'MaximumCalendarNumber'} =  '50';

CalendarWeekDayStart

Description:Define the start day of the week for the date picker.
Group:Framework
SubGroup:Core::Time
Valid:1
Required:1
Config-Setting:
 $Self->{'CalendarWeekDayStart'} =  '1';

TimeVacationDays

Description:Adds the permanent vacation days. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:Framework
SubGroup:Core::Time
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeVacationDays'} =  {
  '1' => {
    '1' => 'New Year\'s Day'
  },
  '12' => {
    '24' => 'Christmas Eve',
    '25' => 'First Christmas Day',
    '26' => 'Second Christmas Day',
    '31' => 'New Year\'s Eve'
  },
  '5' => {
    '1' => 'International Workers\' Day'
  }
};

TimeVacationDaysOneTime

Description:Adds the one time vacation days. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:Framework
SubGroup:Core::Time
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeVacationDaysOneTime'} =  {
  '2004' => {
    '1' => {
      '1' => 'test'
    }
  }
};

TimeWorkingHours

Description:Defines the hours and week days to count the working time.
Group:Framework
SubGroup:Core::Time
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeWorkingHours'} =  {
  'Fri' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Mon' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Sat' => [],
  'Sun' => [],
  'Thu' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Tue' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Wed' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ]
};

TimeShowCompleteDescription

Description:Shows time use complete description (days, hours, minutes), if set to "Yes"; or just first letter (d, h, m), if set to "No".
Group:Framework
SubGroup:Core::Time
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeShowCompleteDescription'} =  '0';

Core::Time::Calendar1

TimeZone::Calendar1Name

Description:Defines the name of the indicated calendar.
Group:Framework
SubGroup:Core::Time::Calendar1
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeZone::Calendar1Name'} =  'Calendar Name 1';

TimeZone::Calendar1

Description:Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Group:Framework
SubGroup:Core::Time::Calendar1
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeZone::Calendar1'} =  '0';

CalendarWeekDayStart::Calendar1

Description:Define the start day of the week for the date picker for the indicated calendar.
Group:Framework
SubGroup:Core::Time::Calendar1
Valid:1
Required:1
Config-Setting:
 $Self->{'CalendarWeekDayStart::Calendar1'} =  '1';

TimeVacationDays::Calendar1

Description:Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:Framework
SubGroup:Core::Time::Calendar1
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeVacationDays::Calendar1'} =  {
  '1' => {
    '1' => 'New Year\'s Day'
  },
  '12' => {
    '24' => 'Christmas Eve',
    '25' => 'First Christmas Day',
    '26' => 'Second Christmas Day',
    '31' => 'New Year\'s Eve'
  },
  '5' => {
    '1' => 'International Workers\' Day'
  }
};

TimeVacationDaysOneTime::Calendar1

Description:Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:Framework
SubGroup:Core::Time::Calendar1
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeVacationDaysOneTime::Calendar1'} =  {
  '2004' => {
    '1' => {
      '1' => 'test'
    }
  }
};

TimeWorkingHours::Calendar1

Description:Defines the hours and week days of the indicated calendar, to count the working time.
Group:Framework
SubGroup:Core::Time::Calendar1
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeWorkingHours::Calendar1'} =  {
  'Fri' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Mon' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Sat' => [],
  'Sun' => [],
  'Thu' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Tue' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Wed' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ]
};

Core::Time::Calendar2

TimeZone::Calendar2Name

Description:Defines the name of the indicated calendar.
Group:Framework
SubGroup:Core::Time::Calendar2
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeZone::Calendar2Name'} =  'Calendar Name 2';

TimeZone::Calendar2

Description:Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Group:Framework
SubGroup:Core::Time::Calendar2
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeZone::Calendar2'} =  '0';

CalendarWeekDayStart::Calendar2

Description:Define the start day of the week for the date picker for the indicated calendar.
Group:Framework
SubGroup:Core::Time::Calendar2
Valid:1
Required:1
Config-Setting:
 $Self->{'CalendarWeekDayStart::Calendar2'} =  '1';

TimeVacationDays::Calendar2

Description:Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:Framework
SubGroup:Core::Time::Calendar2
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeVacationDays::Calendar2'} =  {
  '1' => {
    '1' => 'New Year\'s Day'
  },
  '12' => {
    '24' => 'Christmas Eve',
    '25' => 'First Christmas Day',
    '26' => 'Second Christmas Day',
    '31' => 'New Year\'s Eve'
  },
  '5' => {
    '1' => 'International Workers\' Day'
  }
};

TimeVacationDaysOneTime::Calendar2

Description:Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:Framework
SubGroup:Core::Time::Calendar2
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeVacationDaysOneTime::Calendar2'} =  {
  '2004' => {
    '1' => {
      '1' => 'test'
    }
  }
};

TimeWorkingHours::Calendar2

Description:Defines the hours and week days of the indicated calendar, to count the working time.
Group:Framework
SubGroup:Core::Time::Calendar2
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeWorkingHours::Calendar2'} =  {
  'Fri' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Mon' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Sat' => [],
  'Sun' => [],
  'Thu' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Tue' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Wed' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ]
};

Core::Time::Calendar3

TimeZone::Calendar3Name

Description:Defines the name of the indicated calendar.
Group:Framework
SubGroup:Core::Time::Calendar3
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeZone::Calendar3Name'} =  'Calendar Name 3';

TimeZone::Calendar3

Description:Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Group:Framework
SubGroup:Core::Time::Calendar3
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeZone::Calendar3'} =  '0';

CalendarWeekDayStart::Calendar3

Description:Define the start day of the week for the date picker for the indicated calendar.
Group:Framework
SubGroup:Core::Time::Calendar3
Valid:1
Required:1
Config-Setting:
 $Self->{'CalendarWeekDayStart::Calendar3'} =  '1';

TimeVacationDays::Calendar3

Description:Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:Framework
SubGroup:Core::Time::Calendar3
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeVacationDays::Calendar3'} =  {
  '1' => {
    '1' => 'New Year\'s Day'
  },
  '12' => {
    '24' => 'Christmas Eve',
    '25' => 'First Christmas Day',
    '26' => 'Second Christmas Day',
    '31' => 'New Year\'s Eve'
  },
  '5' => {
    '1' => 'International Workers\' Day'
  }
};

TimeVacationDaysOneTime::Calendar3

Description:Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:Framework
SubGroup:Core::Time::Calendar3
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeVacationDaysOneTime::Calendar3'} =  {
  '2004' => {
    '1' => {
      '1' => 'test'
    }
  }
};

TimeWorkingHours::Calendar3

Description:Defines the hours and week days of the indicated calendar, to count the working time.
Group:Framework
SubGroup:Core::Time::Calendar3
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeWorkingHours::Calendar3'} =  {
  'Fri' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Mon' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Sat' => [],
  'Sun' => [],
  'Thu' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Tue' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Wed' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ]
};

Core::Time::Calendar4

TimeZone::Calendar4Name

Description:Defines the name of the indicated calendar.
Group:Framework
SubGroup:Core::Time::Calendar4
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeZone::Calendar4Name'} =  'Calendar Name 4';

TimeZone::Calendar4

Description:Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Group:Framework
SubGroup:Core::Time::Calendar4
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeZone::Calendar4'} =  '0';

CalendarWeekDayStart::Calendar4

Description:Define the start day of the week for the date picker for the indicated calendar.
Group:Framework
SubGroup:Core::Time::Calendar4
Valid:1
Required:1
Config-Setting:
 $Self->{'CalendarWeekDayStart::Calendar4'} =  '1';

TimeVacationDays::Calendar4

Description:Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:Framework
SubGroup:Core::Time::Calendar4
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeVacationDays::Calendar4'} =  {
  '1' => {
    '1' => 'New Year\'s Day'
  },
  '12' => {
    '24' => 'Christmas Eve',
    '25' => 'First Christmas Day',
    '26' => 'Second Christmas Day',
    '31' => 'New Year\'s Eve'
  },
  '5' => {
    '1' => 'International Workers\' Day'
  }
};

TimeVacationDaysOneTime::Calendar4

Description:Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:Framework
SubGroup:Core::Time::Calendar4
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeVacationDaysOneTime::Calendar4'} =  {
  '2004' => {
    '1' => {
      '1' => 'test'
    }
  }
};

TimeWorkingHours::Calendar4

Description:Defines the hours and week days of the indicated calendar, to count the working time.
Group:Framework
SubGroup:Core::Time::Calendar4
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeWorkingHours::Calendar4'} =  {
  'Fri' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Mon' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Sat' => [],
  'Sun' => [],
  'Thu' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Tue' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Wed' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ]
};

Core::Time::Calendar5

TimeZone::Calendar5Name

Description:Defines the name of the indicated calendar.
Group:Framework
SubGroup:Core::Time::Calendar5
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeZone::Calendar5Name'} =  'Calendar Name 5';

TimeZone::Calendar5

Description:Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Group:Framework
SubGroup:Core::Time::Calendar5
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeZone::Calendar5'} =  '0';

CalendarWeekDayStart::Calendar5

Description:Define the start day of the week for the date picker for the indicated calendar.
Group:Framework
SubGroup:Core::Time::Calendar5
Valid:1
Required:1
Config-Setting:
 $Self->{'CalendarWeekDayStart::Calendar5'} =  '1';

TimeVacationDays::Calendar5

Description:Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:Framework
SubGroup:Core::Time::Calendar5
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeVacationDays::Calendar5'} =  {
  '1' => {
    '1' => 'New Year\'s Day'
  },
  '12' => {
    '24' => 'Christmas Eve',
    '25' => 'First Christmas Day',
    '26' => 'Second Christmas Day',
    '31' => 'New Year\'s Eve'
  },
  '5' => {
    '1' => 'International Workers\' Day'
  }
};

TimeVacationDaysOneTime::Calendar5

Description:Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:Framework
SubGroup:Core::Time::Calendar5
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeVacationDaysOneTime::Calendar5'} =  {
  '2004' => {
    '1' => {
      '1' => 'test'
    }
  }
};

TimeWorkingHours::Calendar5

Description:Defines the hours and week days of the indicated calendar, to count the working time.
Group:Framework
SubGroup:Core::Time::Calendar5
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeWorkingHours::Calendar5'} =  {
  'Fri' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Mon' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Sat' => [],
  'Sun' => [],
  'Thu' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Tue' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Wed' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ]
};

Core::Time::Calendar6

TimeZone::Calendar6Name

Description:Defines the name of the indicated calendar.
Group:Framework
SubGroup:Core::Time::Calendar6
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeZone::Calendar6Name'} =  'Calendar Name 6';

TimeZone::Calendar6

Description:Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Group:Framework
SubGroup:Core::Time::Calendar6
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeZone::Calendar6'} =  '0';

CalendarWeekDayStart::Calendar6

Description:Define the start day of the week for the date picker for the indicated calendar.
Group:Framework
SubGroup:Core::Time::Calendar6
Valid:1
Required:1
Config-Setting:
 $Self->{'CalendarWeekDayStart::Calendar6'} =  '1';

TimeVacationDays::Calendar6

Description:Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:Framework
SubGroup:Core::Time::Calendar6
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeVacationDays::Calendar6'} =  {
  '1' => {
    '1' => 'New Year\'s Day'
  },
  '12' => {
    '24' => 'Christmas Eve',
    '25' => 'First Christmas Day',
    '26' => 'Second Christmas Day',
    '31' => 'New Year\'s Eve'
  },
  '5' => {
    '1' => 'International Workers\' Day'
  }
};

TimeVacationDaysOneTime::Calendar6

Description:Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:Framework
SubGroup:Core::Time::Calendar6
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeVacationDaysOneTime::Calendar6'} =  {
  '2004' => {
    '1' => {
      '1' => 'test'
    }
  }
};

TimeWorkingHours::Calendar6

Description:Defines the hours and week days of the indicated calendar, to count the working time.
Group:Framework
SubGroup:Core::Time::Calendar6
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeWorkingHours::Calendar6'} =  {
  'Fri' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Mon' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Sat' => [],
  'Sun' => [],
  'Thu' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Tue' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Wed' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ]
};

Core::Time::Calendar7

TimeZone::Calendar7Name

Description:Defines the name of the indicated calendar.
Group:Framework
SubGroup:Core::Time::Calendar7
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeZone::Calendar7Name'} =  'Calendar Name 7';

TimeZone::Calendar7

Description:Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Group:Framework
SubGroup:Core::Time::Calendar7
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeZone::Calendar7'} =  '0';

CalendarWeekDayStart::Calendar7

Description:Define the start day of the week for the date picker for the indicated calendar.
Group:Framework
SubGroup:Core::Time::Calendar7
Valid:1
Required:1
Config-Setting:
 $Self->{'CalendarWeekDayStart::Calendar7'} =  '1';

TimeVacationDays::Calendar7

Description:Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:Framework
SubGroup:Core::Time::Calendar7
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeVacationDays::Calendar7'} =  {
  '1' => {
    '1' => 'New Year\'s Day'
  },
  '12' => {
    '24' => 'Christmas Eve',
    '25' => 'First Christmas Day',
    '26' => 'Second Christmas Day',
    '31' => 'New Year\'s Eve'
  },
  '5' => {
    '1' => 'International Workers\' Day'
  }
};

TimeVacationDaysOneTime::Calendar7

Description:Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:Framework
SubGroup:Core::Time::Calendar7
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeVacationDaysOneTime::Calendar7'} =  {
  '2004' => {
    '1' => {
      '1' => 'test'
    }
  }
};

TimeWorkingHours::Calendar7

Description:Defines the hours and week days of the indicated calendar, to count the working time.
Group:Framework
SubGroup:Core::Time::Calendar7
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeWorkingHours::Calendar7'} =  {
  'Fri' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Mon' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Sat' => [],
  'Sun' => [],
  'Thu' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Tue' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Wed' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ]
};

Core::Time::Calendar8

TimeZone::Calendar8Name

Description:Defines the name of the indicated calendar.
Group:Framework
SubGroup:Core::Time::Calendar8
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeZone::Calendar8Name'} =  'Calendar Name 8';

TimeZone::Calendar8

Description:Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Group:Framework
SubGroup:Core::Time::Calendar8
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeZone::Calendar8'} =  '0';

CalendarWeekDayStart::Calendar8

Description:Define the start day of the week for the date picker for the indicated calendar.
Group:Framework
SubGroup:Core::Time::Calendar8
Valid:1
Required:1
Config-Setting:
 $Self->{'CalendarWeekDayStart::Calendar8'} =  '1';

TimeVacationDays::Calendar8

Description:Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:Framework
SubGroup:Core::Time::Calendar8
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeVacationDays::Calendar8'} =  {
  '1' => {
    '1' => 'New Year\'s Day'
  },
  '12' => {
    '24' => 'Christmas Eve',
    '25' => 'First Christmas Day',
    '26' => 'Second Christmas Day',
    '31' => 'New Year\'s Eve'
  },
  '5' => {
    '1' => 'International Workers\' Day'
  }
};

TimeVacationDaysOneTime::Calendar8

Description:Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:Framework
SubGroup:Core::Time::Calendar8
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeVacationDaysOneTime::Calendar8'} =  {
  '2004' => {
    '1' => {
      '1' => 'test'
    }
  }
};

TimeWorkingHours::Calendar8

Description:Defines the hours and week days of the indicated calendar, to count the working time.
Group:Framework
SubGroup:Core::Time::Calendar8
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeWorkingHours::Calendar8'} =  {
  'Fri' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Mon' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Sat' => [],
  'Sun' => [],
  'Thu' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Tue' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Wed' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ]
};

Core::Time::Calendar9

TimeZone::Calendar9Name

Description:Defines the name of the indicated calendar.
Group:Framework
SubGroup:Core::Time::Calendar9
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeZone::Calendar9Name'} =  'Calendar Name 9';

TimeZone::Calendar9

Description:Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Group:Framework
SubGroup:Core::Time::Calendar9
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeZone::Calendar9'} =  '0';

CalendarWeekDayStart::Calendar9

Description:Define the start day of the week for the date picker for the indicated calendar.
Group:Framework
SubGroup:Core::Time::Calendar9
Valid:1
Required:1
Config-Setting:
 $Self->{'CalendarWeekDayStart::Calendar9'} =  '1';

TimeVacationDays::Calendar9

Description:Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:Framework
SubGroup:Core::Time::Calendar9
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeVacationDays::Calendar9'} =  {
  '1' => {
    '1' => 'New Year\'s Day'
  },
  '12' => {
    '24' => 'Christmas Eve',
    '25' => 'First Christmas Day',
    '26' => 'Second Christmas Day',
    '31' => 'New Year\'s Eve'
  },
  '5' => {
    '1' => 'International Workers\' Day'
  }
};

TimeVacationDaysOneTime::Calendar9

Description:Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:Framework
SubGroup:Core::Time::Calendar9
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeVacationDaysOneTime::Calendar9'} =  {
  '2004' => {
    '1' => {
      '1' => 'test'
    }
  }
};

TimeWorkingHours::Calendar9

Description:Defines the hours and week days of the indicated calendar, to count the working time.
Group:Framework
SubGroup:Core::Time::Calendar9
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeWorkingHours::Calendar9'} =  {
  'Fri' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Mon' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Sat' => [],
  'Sun' => [],
  'Thu' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Tue' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Wed' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ]
};

Core::Web

Frontend::WebPath

Description:Defines the URL base path of icons, CSS and Java Script.
Group:Framework
SubGroup:Core::Web
Valid:1
Required:1
Config-Setting:
 $Self->{'Frontend::WebPath'} =  '/otrs-web/';

Frontend::ImagePath

Description:Defines the URL image path of icons for navigation.
Group:Framework
SubGroup:Core::Web
Valid:1
Required:1
Config-Setting:
 $Self->{'Frontend::ImagePath'} =  '<OTRS_CONFIG_Frontend::WebPath>skins/Agent/default/img/';

Frontend::CSSPath

Description:Defines the URL CSS path.
Group:Framework
SubGroup:Core::Web
Valid:1
Required:1
Config-Setting:
 $Self->{'Frontend::CSSPath'} =  '<OTRS_CONFIG_Frontend::WebPath>css/';

Frontend::JavaScriptPath

Description:Defines the URL java script path.
Group:Framework
SubGroup:Core::Web
Valid:1
Required:1
Config-Setting:
 $Self->{'Frontend::JavaScriptPath'} =  '<OTRS_CONFIG_Frontend::WebPath>js/';

Frontend::RichText

Description:Uses richtext for viewing and editing: articles, salutations, signatures, standard templates, auto responses and notifications.
Group:Framework
SubGroup:Core::Web
Valid:1
Required:1
Config-Setting:
 $Self->{'Frontend::RichText'} =  '1';

Frontend::RichTextPath

Description:Defines the URL rich text editor path.
Group:Framework
SubGroup:Core::Web
Valid:1
Required:1
Config-Setting:
 $Self->{'Frontend::RichTextPath'} =  '<OTRS_CONFIG_Frontend::WebPath>js/thirdparty/ckeditor-4.4.8/';

Frontend::RichTextWidth

Description:Defines the width for the rich text editor component. Enter number (pixels) or percent value (relative).
Group:Framework
SubGroup:Core::Web
Valid:1
Required:1
Config-Setting:
 $Self->{'Frontend::RichTextWidth'} =  '620';

Frontend::RichTextHeight

Description:Defines the height for the rich text editor component. Enter number (pixels) or percent value (relative).
Group:Framework
SubGroup:Core::Web
Valid:1
Required:1
Config-Setting:
 $Self->{'Frontend::RichTextHeight'} =  '320';

Frontend::RichText::DefaultCSS

Description:Defines the default CSS used in rich text editors.
Group:Framework
SubGroup:Core::Web
Valid:1
Required:1
Config-Setting:
 $Self->{'Frontend::RichText::DefaultCSS'} =  'font-family:Geneva,Helvetica,Arial,sans-serif; font-size: 12px;';

Frontend::RichText::EnhancedMode

Description:Defines if the enhanced mode should be used (enables use of table, replace, subscript, superscript, paste from word, etc.).
Group:Framework
SubGroup:Core::Web
Valid:1
Required:1
Config-Setting:
 $Self->{'Frontend::RichText::EnhancedMode'} =  '0';

DisableMSIFrameSecurityRestricted

Description:Disable restricted security for IFrames in IE. May be required for SSO to work in IE.
Group:Framework
SubGroup:Core::Web
Valid:1
Required:0
Config-Setting:
 $Self->{'DisableMSIFrameSecurityRestricted'} =  '0';

DisableIFrameOriginRestricted

Description:Disable HTTP header "X-Frame-Options: SAMEORIGIN" to allow OTRS to be included as an IFrame in other websites. Disabling this HTTP header can be a security issue! Only disable it, if you know what you are doing!
Group:Framework
SubGroup:Core::Web
Valid:1
Required:0
Config-Setting:
 $Self->{'DisableIFrameOriginRestricted'} =  '0';

DisableContentSecurityPolicy

Description:Disable HTTP header "Content-Security-Policy" to allow loading of external script contents. Disabling this HTTP header can be a security issue! Only disable it, if you know what you are doing!
Group:Framework
SubGroup:Core::Web
Valid:1
Required:0
Config-Setting:
 $Self->{'DisableContentSecurityPolicy'} =  '0';

DefaultViewNewLine

Description:Automated line break in text messages after x number of chars.
Group:Framework
SubGroup:Core::Web
Valid:1
Required:1
Config-Setting:
 $Self->{'DefaultViewNewLine'} =  '90';

DefaultViewLines

Description:Sets the number of lines that are displayed in text messages (e.g. ticket lines in the QueueZoom).
Group:Framework
SubGroup:Core::Web
Valid:1
Required:1
Config-Setting:
 $Self->{'DefaultViewLines'} =  '6000';

Frontend::AnimationEnabled

Description:Turns on the animations used in the GUI. If you have problems with these animations (e.g. performance issues), you can turn them off here.
Group:Framework
SubGroup:Core::Web
Valid:1
Required:1
Config-Setting:
 $Self->{'Frontend::AnimationEnabled'} =  '1';

Frontend::MenuDragDropEnabled

Description:Turns on drag and drop for the main navigation.
Group:Framework
SubGroup:Core::Web
Valid:1
Required:1
Config-Setting:
 $Self->{'Frontend::MenuDragDropEnabled'} =  '1';

AttachmentDownloadType

Description:Allows choosing between showing the attachments of a ticket in the browser (inline) or just make them downloadable (attachment).
Group:Framework
SubGroup:Core::Web
Valid:1
Required:1
Config-Setting:
 $Self->{'AttachmentDownloadType'} =  'attachment';

WebMaxFileUpload

Description:Defines the maximal size (in bytes) for file uploads via the browser. Warning: Setting this option to a value which is too low could cause many masks in your OTRS instance to stop working (probably any mask which takes input from the user).
Group:Framework
SubGroup:Core::Web
Valid:1
Required:1
Config-Setting:
 $Self->{'WebMaxFileUpload'} =  '24000000';

WebUploadCacheModule

Description:Selects the module to handle uploads via the web interface. "DB" stores all uploads in the database, "FS" uses the file system.
Group:Framework
SubGroup:Core::Web
Valid:1
Required:1
Config-Setting:
 $Self->{'WebUploadCacheModule'} =  'Kernel::System::Web::UploadCache::DB';

Frontend::Output::FilterText###AAAURL

Description:Defines the filter that processes the text in the articles, in order to highlight URLs.
Group:Framework
SubGroup:Core::Web
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Output::FilterText'}->{'AAAURL'} =  {
  'Module' => 'Kernel::Output::HTML::OutputFilterTextURL',
  'Templates' => {
    'AgentTicketZoom' => '1'
  }
};

Frontend::Themes

Description:Activates the available themes on the system. Value 1 means active, 0 means inactive.
Group:Framework
SubGroup:Core::Web
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Themes'} =  {
  'Lite' => '0',
  'Standard' => '1'
};

Frontend::Output::FilterText###OutputFilterTextAutoLink

Description:Defines a filter to process the text in the articles, in order to highlight predefined keywords.
Group:Framework
SubGroup:Core::Web
Valid:0
Required:0
Config-Setting:
 $Self->{'Frontend::Output::FilterText'}->{'OutputFilterTextAutoLink'} =  {
  'Module' => 'Kernel::Output::HTML::OutputFilterTextAutoLink',
  'Templates' => {
    'AgentTicketZoom' => '1'
  }
};

Frontend::Output::OutputFilterTextAutoLink###CVE

Description:Defines a filter for html output to add links behind CVE numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.
Group:Framework
SubGroup:Core::Web
Valid:0
Required:0
Config-Setting:
 $Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'CVE'} =  {
  'RegExp' => [
    '(CVE|CAN)\\-(\\d{3,4})\\-(\\d{2,})'
  ],
  'Templates' => {
    'AgentTicketZoom' => '1'
  },
  'URL1' => {
    'Description' => 'Mitre',
    'Image' => 'http://cve.mitre.org/favicon.ico',
    'Target' => '_blank',
    'URL' => 'http://cve.mitre.org/cgi-bin/cvename.cgi?name=<MATCH1>-<MATCH2>-<MATCH3>'
  },
  'URL2' => {
    'Description' => 'Google',
    'Image' => 'http://www.google.de/favicon.ico',
    'Target' => '_blank',
    'URL' => 'http://google.com/search?q=<MATCH1>-<MATCH2>-<MATCH3>'
  },
  'URL3' => {
    'Description' => 'US-CERT NVD',
    'Image' => 'http://nvd.nist.gov/favicon.ico',
    'Target' => '_blank',
    'URL' => 'http://nvd.nist.gov/nvd.cfm?cvename=<MATCH1>-<MATCH2>-<MATCH3>'
  }
};

Frontend::Output::OutputFilterTextAutoLink###Bugtraq

Description:Defines a filter for html output to add links behind bugtraq numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.
Group:Framework
SubGroup:Core::Web
Valid:0
Required:0
Config-Setting:
 $Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'Bugtraq'} =  {
  'RegExp' => [
    'Bugtraq[\\s\\w\\t]*?ID[\\s\\w\\t]*?:[\\s\\w\\t]*?(\\d{2,8})',
    'Bugtraq[\\s\\w\\t]*?ID[\\s\\w\\t]*?(\\d{2,8})',
    'Bugtraq[\\s\\w\\t]*?:[\\s\\w\\t]*?(\\d{2,8})',
    'Bugtraq[\\s\\w\\t]*?(\\d{2,8})',
    'BID[\\s\\w\\t]*?:[\\s\\w\\t]*?(\\d{2,8})',
    'BID[\\s\\w\\t]*?(\\d{2,8})'
  ],
  'Templates' => {
    'AgentTicketZoom' => '1'
  },
  'URL1' => {
    'Description' => 'Security Focus',
    'Image' => 'http://www.securityfocus.com/favicon.ico',
    'Target' => '_blank',
    'URL' => 'http://www.securityfocus.com/bid/<MATCH1>/info'
  },
  'URL2' => {
    'Description' => 'Google',
    'Image' => 'http://www.google.de/favicon.ico',
    'Target' => '_blank',
    'URL' => 'http://google.com/search?q=<MATCH>'
  }
};

Frontend::Output::OutputFilterTextAutoLink###MSBulletins

Description:Defines a filter for html output to add links behind MSBulletin numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.
Group:Framework
SubGroup:Core::Web
Valid:0
Required:0
Config-Setting:
 $Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'MSBulletins'} =  {
  'RegExp' => [
    'MS[^A-Za-z]{0,5}(\\d\\d).?(\\d{2,4})'
  ],
  'Templates' => {
    'AgentTicketZoom' => '1'
  },
  'URL1' => {
    'Description' => 'Microsoft Technet',
    'Image' => 'http://www.microsoft.com/favicon.ico',
    'Target' => '_blank',
    'URL' => 'http://www.microsoft.com/technet/security/bulletin/MS<MATCH1>-<MATCH2>.mspx'
  },
  'URL2' => {
    'Description' => 'Google',
    'Image' => 'http://www.google.de/favicon.ico',
    'Target' => '_blank',
    'URL' => 'http://google.com/search?q=MS<MATCH1>-<MATCH2>'
  }
};

Frontend::Output::OutputFilterTextAutoLink###Setting1

Description:Define a filter for html output to add links behind a defined string. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.
Group:Framework
SubGroup:Core::Web
Valid:0
Required:0
Config-Setting:
 $Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'Setting1'} =  {
  'RegExp' => [
    'RegExp'
  ],
  'Templates' => {
    'AgentTicketZoom' => '1'
  },
  'URL1' => {
    'Description' => 'Description',
    'Image' => 'right-small.png',
    'Target' => '_blank',
    'URL' => 'URL'
  },
  'URL2' => {
    'Description' => 'Description',
    'Image' => 'Image',
    'Target' => '_blank',
    'URL' => 'URL'
  }
};

Frontend::Output::OutputFilterTextAutoLink###Setting2

Description:Defines a filter for html output to add links behind a defined string. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.
Group:Framework
SubGroup:Core::Web
Valid:0
Required:0
Config-Setting:
 $Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'Setting2'} =  {
  'RegExp' => [
    'RegExp'
  ],
  'Templates' => {
    'AgentTicketZoom' => '1'
  },
  'URL1' => {
    'Description' => 'Description',
    'Image' => 'right-small.png',
    'Target' => '_blank',
    'URL' => 'URL'
  },
  'URL2' => {
    'Description' => 'Description',
    'Image' => 'Image',
    'Target' => '_blank',
    'URL' => 'URL'
  },
  'URL3' => {
    'Description' => 'Description',
    'Image' => 'Image',
    'Target' => '_blank',
    'URL' => 'URL'
  }
};

Loader::Enabled::CSS

Description:If enabled, OTRS will deliver all CSS files in minified form. WARNING: If you turn this off, there will likely be problems in IE 7, because it cannot load more than 32 CSS files.
Group:Framework
SubGroup:Core::Web
Valid:1
Required:1
Config-Setting:
 $Self->{'Loader::Enabled::CSS'} =  '1';

Loader::Enabled::JS

Description:If enabled, OTRS will deliver all JavaScript files in minified form.
Group:Framework
SubGroup:Core::Web
Valid:1
Required:1
Config-Setting:
 $Self->{'Loader::Enabled::JS'} =  '1';

Loader::Agent::CommonCSS###000-Framework

Description:List of CSS files to always be loaded for the agent interface.
Group:Framework
SubGroup:Core::Web
Valid:1
Required:1
Config-Setting:
 $Self->{'Loader::Agent::CommonCSS'}->{'000-Framework'} =  [
  'Core.Reset.css',
  'Core.Default.css',
  'Core.Header.css',
  'Core.OverviewControl.css',
  'Core.OverviewSmall.css',
  'Core.OverviewMedium.css',
  'Core.OverviewLarge.css',
  'Core.Footer.css',
  'Core.PageLayout.css',
  'Core.Form.css',
  'Core.Table.css',
  'Core.Widget.css',
  'Core.WidgetMenu.css',
  'Core.TicketDetail.css',
  'Core.Tooltip.css',
  'Core.Dialog.css',
  'Core.Print.css',
  'thirdparty/fontawesome/font-awesome.css'
];

Loader::Agent::CommonCSS::IE8###000-Framework

Description:List of IE8-specific CSS files to always be loaded for the agent interface.
Group:Framework
SubGroup:Core::Web
Valid:1
Required:1
Config-Setting:
 $Self->{'Loader::Agent::CommonCSS::IE8'}->{'000-Framework'} =  [
  'Core.OverviewSmall.IE8.css'
];

Loader::Agent::CommonJS###000-Framework

Description:List of JS files to always be loaded for the agent interface.
Group:Framework
SubGroup:Core::Web
Valid:1
Required:1
Config-Setting:
 $Self->{'Loader::Agent::CommonJS'}->{'000-Framework'} =  [
  'thirdparty/jquery-1.11.1/jquery.js',
  'thirdparty/jquery-browser-detection/jquery-browser-detection.js',
  'thirdparty/jquery-ui-1.11.1/jquery-ui.js',
  'thirdparty/jquery-validate-1.13.0/jquery.validate.js',
  'thirdparty/stacktrace-0.6.2/stacktrace.js',
  'thirdparty/jquery-pubsub/pubsub.js',
  'thirdparty/jquery-jstree-v.pre1.0/jquery.jstree.js',
  'thirdparty/jquery-jstree-v.pre1.0/_lib/jquery.hotkeys.js',
  'Core.JavaScriptEnhancements.js',
  'Core.Debug.js',
  'Core.Data.js',
  'Core.Config.js',
  'Core.Exception.js',
  'Core.JSON.js',
  'Core.App.js',
  'Core.AJAX.js',
  'Core.UI.js',
  'Core.UI.Accordion.js',
  'Core.UI.Datepicker.js',
  'Core.UI.DnD.js',
  'Core.UI.Resizable.js',
  'Core.UI.Table.js',
  'Core.UI.Accessibility.js',
  'Core.UI.RichTextEditor.js',
  'Core.UI.Dialog.js',
  'Core.UI.ActionRow.js',
  'Core.UI.Popup.js',
  'Core.UI.TreeSelection.js',
  'Core.UI.Autocomplete.js',
  'Core.Form.js',
  'Core.Form.ErrorTooltips.js',
  'Core.Form.Validate.js',
  'Core.Agent.js',
  'Core.Agent.Search.js',
  'Core.Agent.CustomerInformationCenterSearch.js'
];

Loader::Agent::CommonJS###001-JQueryMigrate

Description:List of JS files to always be loaded for the agent interface.
Group:Framework
SubGroup:Core::Web
Valid:0
Required:0
Config-Setting:
 $Self->{'Loader::Agent::CommonJS'}->{'001-JQueryMigrate'} =  [
  'thirdparty/jquery-migrate-1.2.1/jquery-migrate.js'
];

Loader::Customer::CommonCSS###000-Framework

Description:List of CSS files to always be loaded for the customer interface.
Group:Framework
SubGroup:Core::Web
Valid:1
Required:1
Config-Setting:
 $Self->{'Loader::Customer::CommonCSS'}->{'000-Framework'} =  [
  'Core.Reset.css',
  'Core.Default.css',
  'Core.Form.css',
  'Core.Dialog.css',
  'Core.Tooltip.css',
  'Core.Login.css',
  'Core.Control.css',
  'Core.Table.css',
  'Core.TicketZoom.css',
  'Core.Print.css',
  'thirdparty/fontawesome/font-awesome.css'
];

Loader::Customer::CommonCSS::IE8###000-Framework

Description:List of IE8-specific CSS files to always be loaded for the customer interface.
Group:Framework
SubGroup:Core::Web
Valid:1
Required:1
Config-Setting:
 $Self->{'Loader::Customer::CommonCSS::IE8'}->{'000-Framework'} =  [];

Loader::Customer::CommonJS###000-Framework

Description:List of JS files to always be loaded for the customer interface.
Group:Framework
SubGroup:Core::Web
Valid:1
Required:1
Config-Setting:
 $Self->{'Loader::Customer::CommonJS'}->{'000-Framework'} =  [
  'thirdparty/jquery-1.11.1/jquery.js',
  'thirdparty/jquery-browser-detection/jquery-browser-detection.js',
  'thirdparty/jquery-validate-1.13.0/jquery.validate.js',
  'thirdparty/jquery-ui-1.11.1/jquery-ui.js',
  'thirdparty/stacktrace-0.6.2/stacktrace.js',
  'thirdparty/jquery-pubsub/pubsub.js',
  'thirdparty/jquery-jstree-v.pre1.0/jquery.jstree.js',
  'thirdparty/jquery-jstree-v.pre1.0/_lib/jquery.hotkeys.js',
  'Core.Debug.js',
  'Core.Data.js',
  'Core.Exception.js',
  'Core.JSON.js',
  'Core.JavaScriptEnhancements.js',
  'Core.Config.js',
  'Core.App.js',
  'Core.AJAX.js',
  'Core.UI.js',
  'Core.UI.Accessibility.js',
  'Core.UI.Dialog.js',
  'Core.UI.RichTextEditor.js',
  'Core.UI.Datepicker.js',
  'Core.UI.Popup.js',
  'Core.UI.TreeSelection.js',
  'Core.UI.Autocomplete.js',
  'Core.Form.js',
  'Core.Form.ErrorTooltips.js',
  'Core.Form.Validate.js',
  'Core.Customer.js'
];

Loader::Customer::CommonJS###001-JQueryMigrate

Description:List of JS files to always be loaded for the agent interface.
Group:Framework
SubGroup:Core::Web
Valid:0
Required:0
Config-Setting:
 $Self->{'Loader::Customer::CommonJS'}->{'001-JQueryMigrate'} =  [
  'thirdparty/jquery-migrate-1.2.1/jquery-migrate.js'
];

Loader::Agent::DefaultSelectedSkin

Description:The agent skin's InternalName which should be used in the agent interface. Please check the available skins in Frontend::Agent::Skins.
Group:Framework
SubGroup:Core::Web
Valid:1
Required:1
Config-Setting:
 $Self->{'Loader::Agent::DefaultSelectedSkin'} =  'default';

Loader::Customer::SelectedSkin::HostBased

Description:It is possible to configure different skins, for example to distinguish between diferent customers, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid skin on your system. Please see the example entries for the proper form of the regex.
Group:Framework
SubGroup:Core::Web
Valid:0
Required:0
Config-Setting:
 $Self->{'Loader::Customer::SelectedSkin::HostBased'} =  {
  'host1\\.example\\.com' => 'Someskin1',
  'host2\\.example\\.com' => 'Someskin2'
};

Core::WebUserAgent

WebUserAgent::Timeout

Description:Sets the timeout (in seconds) for http/ftp downloads.
Group:Framework
SubGroup:Core::WebUserAgent
Valid:1
Required:1
Config-Setting:
 $Self->{'WebUserAgent::Timeout'} =  '15';

WebUserAgent::Proxy

Description:Defines the connections for http/ftp, via a proxy.
Group:Framework
SubGroup:Core::WebUserAgent
Valid:0
Required:0
Config-Setting:
 $Self->{'WebUserAgent::Proxy'} =  'http://proxy.sn.no:8001/';

WebUserAgent::DisableSSLVerification

Description:Turns off SSL certificate validation, for example if you use a transparent HTTPS proxy. Use at your own risk!
Group:Framework
SubGroup:Core::WebUserAgent
Valid:0
Required:0
Config-Setting:
 $Self->{'WebUserAgent::DisableSSLVerification'} =  '0';

Crypt::PGP

PGP

Description:Enables PGP support. When PGP support is enabled for signing and encrypting mail, it is HIGHLY recommended that the web server runs as the OTRS user. Otherwise, there will be problems with the privileges when accessing .gnupg folder.
Group:Framework
SubGroup:Crypt::PGP
Valid:1
Required:1
Config-Setting:
 $Self->{'PGP'} =  '0';

PGP::Bin

Description:Defines the path to PGP binary.
Group:Framework
SubGroup:Crypt::PGP
Valid:1
Required:1
Config-Setting:
 $Self->{'PGP::Bin'} =  '/usr/bin/gpg';

PGP::Options

Description:Sets the options for PGP binary.
Group:Framework
SubGroup:Crypt::PGP
Valid:1
Required:1
Config-Setting:
 $Self->{'PGP::Options'} =  '--homedir /opt/otrs/.gnupg/ --batch --no-tty --yes';

PGP::Key::Password

Description:Sets the password for private PGP key.
Group:Framework
SubGroup:Crypt::PGP
Valid:1
Required:1
Config-Setting:
 $Self->{'PGP::Key::Password'} =  {
  '488A0B8F' => 'SomePassword',
  'D2DF79FA' => 'SomePassword'
};

PGP::TrustedNetwork

Description:Set this to yes if you trust in all your public and private pgp keys, even if they are not certified with a trusted signature.
Group:Framework
SubGroup:Crypt::PGP
Valid:1
Required:0
Config-Setting:
 $Self->{'PGP::TrustedNetwork'} =  '0';

PGP::Log

Description:Configure your own log text for PGP.
Group:Framework
SubGroup:Crypt::PGP
Valid:1
Required:1
Config-Setting:
 $Self->{'PGP::Log'} =  {
  'BADSIG' => 'The PGP signature with the keyid has not been verified successfully.',
  'ERRSIG' => 'It was not possible to check the PGP signature, this may be caused by a missing public key or an unsupported algorithm.',
  'EXPKEYSIG' => 'The PGP signature was made by an expired key.',
  'GOODSIG' => 'Good PGP signature.',
  'KEYREVOKED' => 'The PGP signature was made by a revoked key, this could mean that the signature is forged.',
  'NODATA' => 'No valid OpenPGP data found.',
  'NO_PUBKEY' => 'No public key found.',
  'REVKEYSIG' => 'The PGP signature was made by a revoked key, this could mean that the signature is forged.',
  'SIGEXPIRED' => 'The PGP signature is expired.',
  'SIG_ID' => 'Signature data.',
  'TRUST_UNDEFINED' => 'This key is not certified with a trusted signature!.',
  'VALIDSIG' => 'The PGP signature with the keyid is good.'
};

PGP::StoreDecryptedData

Description:If this option is disabled, articles will not automatically be decrypted and stored in the database. Please note that this also means no decryption will take place and the articles will be shown in ticket zoom in their original (encrypted) form.
Group:Framework
SubGroup:Crypt::PGP
Valid:1
Required:1
Config-Setting:
 $Self->{'PGP::StoreDecryptedData'} =  '1';

Crypt::SMIME

SMIME

Description:Enables S/MIME support.
Group:Framework
SubGroup:Crypt::SMIME
Valid:1
Required:1
Config-Setting:
 $Self->{'SMIME'} =  '0';

SMIME::Bin

Description:Defines the path to open ssl binary. It may need a HOME env ($ENV{HOME} = '/var/lib/wwwrun';).
Group:Framework
SubGroup:Crypt::SMIME
Valid:1
Required:1
Config-Setting:
 $Self->{'SMIME::Bin'} =  '/usr/bin/openssl';

SMIME::CertPath

Description:Specifies the directory where SSL certificates are stored.
Group:Framework
SubGroup:Crypt::SMIME
Valid:1
Required:1
Config-Setting:
 $Self->{'SMIME::CertPath'} =  '/etc/ssl/certs';

SMIME::PrivatePath

Description:Specifies the directory where private SSL certificates are stored.
Group:Framework
SubGroup:Crypt::SMIME
Valid:1
Required:1
Config-Setting:
 $Self->{'SMIME::PrivatePath'} =  '/etc/ssl/private';

SMIME::CacheTTL

Description:Cache time in seconds for the SSL certificate attributes.
Group:Framework
SubGroup:Crypt::SMIME
Valid:1
Required:1
Config-Setting:
 $Self->{'SMIME::CacheTTL'} =  '86400';

SMIME::StoreDecryptedData

Description:If this option is disabled, articles will not automatically be decrypted and stored in the database. Please note that this also means no decryption will take place and the articles will be shown in ticket zoom in their original (encrypted) form.
Group:Framework
SubGroup:Crypt::SMIME
Valid:1
Required:1
Config-Setting:
 $Self->{'SMIME::StoreDecryptedData'} =  '1';

CustomerInformationCenter

AgentCustomerInformationCenter::MainMenu###010-EditCustomerID

Description:Main menu registration.
Group:Framework
SubGroup:CustomerInformationCenter
Valid:0
Required:0
Config-Setting:
 $Self->{'AgentCustomerInformationCenter::MainMenu'}->{'010-EditCustomerID'} =  {
  'Link' => '[% Env("Baselink") %]Action=AdminCustomerCompany;Subaction=Change;CustomerID=[% Data.CustomerID | uri %];Nav=0',
  'Name' => 'Edit customer company'
};

Frontend::Admin

Events###Package

Description:List of all Package events to be displayed in the GUI.
Group:Framework
SubGroup:Frontend::Admin
Valid:1
Required:1
Config-Setting:
 $Self->{'Events'}->{'Package'} =  [
  'PackageInstall',
  'PackageReinstall',
  'PackageUpgrade',
  'PackageUninstall'
];

Events###DynamicField

Description:List of all DynamicField events to be displayed in the GUI.
Group:Framework
SubGroup:Frontend::Admin
Valid:1
Required:1
Config-Setting:
 $Self->{'Events'}->{'DynamicField'} =  [
  'DynamicFieldAdd',
  'DynamicFieldUpdate',
  'DynamicFieldDelete'
];

Events###CustomerUser

Description:List of all CustomerUser events to be displayed in the GUI.
Group:Framework
SubGroup:Frontend::Admin
Valid:1
Required:1
Config-Setting:
 $Self->{'Events'}->{'CustomerUser'} =  [
  'CustomerUserAdd',
  'CustomerUserUpdate'
];

Events###CustomerCompany

Description:List of all CustomerCompany events to be displayed in the GUI.
Group:Framework
SubGroup:Frontend::Admin
Valid:1
Required:1
Config-Setting:
 $Self->{'Events'}->{'CustomerCompany'} =  [
  'CustomerCompanyAdd',
  'CustomerCompanyUpdate'
];

Frontend::Admin::AdminCustomerCompany

AdminCustomerCompany::RunInitialWildcardSearch

Description:Runs an initial wildcard search of the existing customer company when accessing the AdminCustomerCompany module.
Group:Framework
SubGroup:Frontend::Admin::AdminCustomerCompany
Valid:1
Required:1
Config-Setting:
 $Self->{'AdminCustomerCompany::RunInitialWildcardSearch'} =  '1';

Frontend::Admin::AdminCustomerUser

AdminCustomerUser::RunInitialWildcardSearch

Description:Runs an initial wildcard search of the existing customer users when accessing the AdminCustomerUser module.
Group:Framework
SubGroup:Frontend::Admin::AdminCustomerUser
Valid:1
Required:1
Config-Setting:
 $Self->{'AdminCustomerUser::RunInitialWildcardSearch'} =  '1';

Frontend::Admin::AdminSelectBox

AdminSelectBox::AllowDatabaseModification

Description:Controls if the admin is allowed to make changes to the database via AdminSelectBox.
Group:Framework
SubGroup:Frontend::Admin::AdminSelectBox
Valid:1
Required:1
Config-Setting:
 $Self->{'AdminSelectBox::AllowDatabaseModification'} =  '0';

Frontend::Admin::ModuleRegistration

Frontend::Module###Admin

Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'Admin'} =  {
  'Description' => 'Admin-Area',
  'Group' => [
    'admin'
  ],
  'Loader' => {
    'CSS' => [
      'Core.Agent.Admin.css'
    ],
    'JavaScript' => [
      'Core.Agent.Admin.SysConfig.js'
    ]
  },
  'NavBar' => [
    {
      'AccessKey' => 'a',
      'Block' => 'ItemArea',
      'Description' => '',
      'Link' => 'Action=Admin',
      'LinkOption' => '',
      'Name' => 'Admin',
      'NavBar' => 'Admin',
      'Prio' => '10000',
      'Type' => 'Menu'
    }
  ],
  'NavBarModule' => {
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin'
  },
  'NavBarName' => 'Admin',
  'Title' => ''
};

Frontend::Module###AdminInit

Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminInit'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarName' => '',
  'Title' => 'Init'
};

Frontend::Module###AdminUser

Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminUser'} =  {
  'Description' => 'Create and manage agents.',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Agent',
    'Description' => 'Create and manage agents.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Agents',
    'Prio' => '100'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Agents'
};

Frontend::Module###AdminGroup

Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminGroup'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Agent',
    'Description' => 'Create and manage groups.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Groups',
    'Prio' => '150'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Groups'
};

Frontend::Module###AdminUserGroup

Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminUserGroup'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Agent',
    'Description' => 'Link agents to groups.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Agents <-> Groups',
    'Prio' => '200'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Agents <-> Groups'
};

Frontend::Module###AdminCustomerUser

Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminCustomerUser'} =  {
  'Description' => 'Edit Customer Users',
  'Group' => [
    'admin',
    'users'
  ],
  'GroupRo' => [
    ''
  ],
  'Loader' => {
    'JavaScript' => [
      'Core.Agent.TicketAction.js'
    ]
  },
  'NavBar' => [
    {
      'AccessKey' => '',
      'Block' => 'ItemArea',
      'Description' => '',
      'Link' => 'Action=AdminCustomerUser;Nav=Agent',
      'LinkOption' => '',
      'Name' => 'Customer User Administration',
      'NavBar' => 'Customers',
      'Prio' => '9000',
      'Type' => ''
    }
  ],
  'NavBarModule' => {
    'Block' => 'Customer',
    'Description' => 'Create and manage customer users.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Customer User',
    'Prio' => '300'
  },
  'NavBarName' => 'Customers',
  'Title' => 'Customer Users'
};

Frontend::Module###AdminCustomerCompany

Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminCustomerCompany'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin',
    'users'
  ],
  'GroupRo' => [
    ''
  ],
  'NavBar' => [
    {
      'AccessKey' => '',
      'Block' => 'ItemArea',
      'Description' => '',
      'Link' => 'Action=AdminCustomerCompany;Nav=Agent',
      'LinkOption' => '',
      'Name' => 'Customer Administration',
      'NavBar' => 'Customers',
      'Prio' => '9100',
      'Type' => ''
    }
  ],
  'NavBarModule' => {
    'Block' => 'Customer',
    'Description' => 'Create and manage customers.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Customers',
    'Prio' => '310'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Customer Companies'
};

Frontend::Module###AdminCustomerUserGroup

Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminCustomerUserGroup'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Customer',
    'Description' => 'Link customer user to groups.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Customer User <-> Groups',
    'Prio' => '400'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Customers <-> Groups'
};

Frontend::Module###AdminCustomerUserService

Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminCustomerUserService'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Customer',
    'Description' => 'Link customer user to services.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Customer User <-> Services',
    'Prio' => '500'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Customer User <-> Services'
};

Frontend::Module###AdminRole

Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminRole'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Agent',
    'Description' => 'Create and manage roles.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Roles',
    'Prio' => '600'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Roles'
};

Frontend::Module###AdminRoleUser

Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminRoleUser'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Agent',
    'Description' => 'Link agents to roles.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Agents <-> Roles',
    'Prio' => '700'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Agents <-> Roles'
};

Frontend::Module###AdminRoleGroup

Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminRoleGroup'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Agent',
    'Description' => 'Link roles to groups.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Roles <-> Groups',
    'Prio' => '800'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Roles <-> Groups'
};

Frontend::Module###AdminSMIME

Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminSMIME'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Email',
    'Description' => 'Manage S/MIME certificates for email encryption.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'S/MIME Certificates',
    'Prio' => '1100'
  },
  'NavBarName' => 'Admin',
  'Title' => 'S/MIME Management'
};

Frontend::Module###AdminPGP

Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminPGP'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Email',
    'Description' => 'Manage PGP keys for email encryption.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'PGP Keys',
    'Prio' => '1200'
  },
  'NavBarName' => 'Admin',
  'Title' => 'PGP Key Management'
};

Frontend::Module###AdminMailAccount

Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminMailAccount'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Email',
    'Description' => 'Manage POP3 or IMAP accounts to fetch email from.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'PostMaster Mail Accounts',
    'Prio' => '100'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Mail Accounts'
};

Frontend::Module###AdminPostMasterFilter

Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminPostMasterFilter'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Email',
    'Description' => 'Filter incoming emails.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'PostMaster Filters',
    'Prio' => '200'
  },
  'NavBarName' => 'Admin',
  'Title' => 'PostMaster Filters'
};

Frontend::Module###AdminEmail

Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminEmail'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'System',
    'Description' => 'Send notifications to users.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Admin Notification',
    'Prio' => '400'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Admin Notification'
};

Frontend::Module###AdminSession

Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminSession'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'System',
    'Description' => 'Manage existing sessions.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Session Management',
    'Prio' => '500'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Session Management'
};

Frontend::Module###AdminPerformanceLog

Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminPerformanceLog'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'Loader' => {
    'CSS' => [
      'Core.Agent.Admin.PerformanceLog.css'
    ]
  },
  'NavBarModule' => {
    'Block' => 'System',
    'Description' => 'View performance benchmark results.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Performance Log',
    'Prio' => '550'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Performance Log'
};

Frontend::Module###AdminRegistration

Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminRegistration'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'Loader' => {
    'CSS' => [
      'Core.Agent.Admin.Registration.css'
    ]
  },
  'NavBarModule' => {
    'Block' => 'System',
    'Description' => 'Manage system registration.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'System Registration',
    'Prio' => '350'
  },
  'NavBarName' => 'Admin',
  'Title' => 'System Registration'
};

Frontend::Module###AdminOTRSBusiness

Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminOTRSBusiness'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'Loader' => {
    'CSS' => [
      'Core.Agent.Admin.OTRSBusiness.css'
    ]
  },
  'NavBarModule' => {
    'Block' => 'System',
    'Description' => 'Deploy and manage OTRS Business Solution™.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'OTRS Business Solution™',
    'Prio' => '360'
  },
  'NavBarName' => 'Admin',
  'Title' => 'OTRS Business Solution™'
};

Frontend::Module###AdminServiceCenter

Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminServiceCenter'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'Loader' => {
    'CSS' => [
      'Core.Agent.Admin.ServiceCenter.css'
    ]
  },
  'NavBarModule' => {
    'Block' => 'System',
    'Description' => 'Manage OTRS Group services.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Service Center',
    'Prio' => '370'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Service Center'
};

Frontend::Module###AdminLog

Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminLog'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'System',
    'Description' => 'View system log messages.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'System Log',
    'Prio' => '600'
  },
  'NavBarName' => 'Admin',
  'Title' => 'System Log'
};

Frontend::Module###AdminSelectBox

Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminSelectBox'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'System',
    'Description' => 'Execute SQL statements.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'SQL Box',
    'Prio' => '700'
  },
  'NavBarName' => 'Admin',
  'Title' => 'SQL Box'
};

Frontend::Module###AdminPackageManager

Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminPackageManager'} =  {
  'Description' => 'Software Package Manager',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'System',
    'Description' => 'Update and extend your system with software packages.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Package Manager',
    'Prio' => '1000'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Package Manager'
};

Frontend::Module###AdminSystemMaintenance

Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminSystemMaintenance'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'System',
    'Description' => 'Schedule a maintenance period.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'System Maintenance',
    'Prio' => '501'
  },
  'NavBarName' => 'Admin',
  'Title' => 'System Maintenance'
};

Frontend::Agent

AgentLogo

Description:The logo shown in the header of the agent interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.
Group:Framework
SubGroup:Frontend::Agent
Valid:1
Required:0
Config-Setting:
 $Self->{'AgentLogo'} =  {
  'StyleHeight' => '55px',
  'StyleRight' => '24px',
  'StyleTop' => '25px',
  'StyleWidth' => '300px',
  'URL' => 'skins/Agent/default/img/logo_bg.png'
};

AgentLogoCustom###default

Description:The logo shown in the header of the agent interface for the skin "default". See "AgentLogo" for further description.
Group:Framework
SubGroup:Frontend::Agent
Valid:0
Required:0
Config-Setting:
 $Self->{'AgentLogoCustom'}->{'default'} =  {
  'StyleHeight' => '55px',
  'StyleRight' => '24px',
  'StyleTop' => '25px',
  'StyleWidth' => '300px',
  'URL' => 'skins/Agent/default/img/logo_bg.png'
};

AgentLogoCustom###slim

Description:The logo shown in the header of the agent interface for the skin "slim". See "AgentLogo" for further description.
Group:Framework
SubGroup:Frontend::Agent
Valid:0
Required:0
Config-Setting:
 $Self->{'AgentLogoCustom'}->{'slim'} =  {
  'StyleHeight' => '45px',
  'StyleRight' => '45px',
  'StyleTop' => '10px',
  'StyleWidth' => '220px',
  'URL' => 'skins/Agent/default/img/logo_bg.png'
};

AgentLogoCustom###ivory

Description:The logo shown in the header of the agent interface for the skin "ivory". See "AgentLogo" for further description.
Group:Framework
SubGroup:Frontend::Agent
Valid:0
Required:0
Config-Setting:
 $Self->{'AgentLogoCustom'}->{'ivory'} =  {
  'StyleHeight' => '55px',
  'StyleRight' => '24px',
  'StyleTop' => '25px',
  'StyleWidth' => '300px',
  'URL' => 'skins/Agent/default/img/logo_bg.png'
};

AgentLogoCustom###ivory-slim

Description:The logo shown in the header of the agent interface for the skin "ivory-slim". See "AgentLogo" for further description.
Group:Framework
SubGroup:Frontend::Agent
Valid:0
Required:0
Config-Setting:
 $Self->{'AgentLogoCustom'}->{'ivory-slim'} =  {
  'StyleHeight' => '45px',
  'StyleRight' => '45px',
  'StyleTop' => '10px',
  'StyleWidth' => '220px',
  'URL' => 'skins/Agent/default/img/logo_bg.png'
};

AgentLoginLogo

Description:The logo shown on top of the login box of the agent interface. The URL to the image must be relative URL to the skin image directory.
Group:Framework
SubGroup:Frontend::Agent
Valid:0
Required:0
Config-Setting:
 $Self->{'AgentLoginLogo'} =  {
  'StyleHeight' => '100px',
  'URL' => 'skins/Agent/default/img/loginlogo_default.png'
};

LoginURL

Description:Defines an alternate URL, where the login link refers to.
Group:Framework
SubGroup:Frontend::Agent
Valid:0
Required:0
Config-Setting:
 $Self->{'LoginURL'} =  'http://host.example.com/login.html';

LogoutURL

Description:Defines an alternate URL, where the logout link refers to.
Group:Framework
SubGroup:Frontend::Agent
Valid:0
Required:0
Config-Setting:
 $Self->{'LogoutURL'} =  'http://host.example.com/thanks-for-using-otrs.html';

PreApplicationModule###AgentInfo

Description:Defines a useful module to load specific user options or to display news.
Group:Framework
SubGroup:Frontend::Agent
Valid:0
Required:0
Config-Setting:
 $Self->{'PreApplicationModule'}->{'AgentInfo'} =  'Kernel::Modules::AgentInfo';

InfoKey

Description:Defines the key to be checked with Kernel::Modules::AgentInfo module. If this user preferences key is true, the message is accepted by the system.
Group:Framework
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'InfoKey'} =  'wpt22';

InfoFile

Description:File that is displayed in the Kernel::Modules::AgentInfo module, if located under Kernel/Output/HTML/Standard/AgentInfo.dtl.
Group:Framework
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'InfoFile'} =  'AgentInfo';

LostPassword

Description:Activates lost password feature for agents, in the agent interface.
Group:Framework
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'LostPassword'} =  '1';

ShowMotd

Description:Shows the message of the day on login screen of the agent interface.
Group:Framework
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'ShowMotd'} =  '0';

NotificationSubjectLostPasswordToken

Description:Defines the subject for notification mails sent to agents, with token about new requested password.
Group:Framework
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'NotificationSubjectLostPasswordToken'} =  'New OTRS password request';

NotificationBodyLostPasswordToken

Description:Defines the body text for notification mails sent to agents, with token about new requested password (after using this link the new password will be sent).
Group:Framework
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'NotificationBodyLostPasswordToken'} =  'Hi <OTRS_USERFIRSTNAME>,

You or someone impersonating you has requested to change your OTRS
password.

If you want to do this, click on the link below. You will receive another email containing the password.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=LostPassword;Token=<OTRS_TOKEN>

If you did not request a new password, please ignore this email.
            ';

NotificationSubjectLostPassword

Description:Defines the subject for notification mails sent to agents, about new password.
Group:Framework
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'NotificationSubjectLostPassword'} =  'New OTRS password';

NotificationBodyLostPassword

Description:Defines the body text for notification mails sent to agents, about new password (after using this link the new password will be sent).
Group:Framework
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'NotificationBodyLostPassword'} =  'Hi <OTRS_USERFIRSTNAME>,


Here\'s your new OTRS password.

New password: <OTRS_NEWPW>

You can log in via the following URL:

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl
            ';

OpenMainMenuOnHover

Description:If enabled, the first level of the main menu opens on mouse hover (instead of click only).
Group:Framework
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'OpenMainMenuOnHover'} =  '0';

FirstnameLastnameOrder

Description:Specifies the order in which the firstname and the lastname of agents will be displayed.
Group:Framework
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'FirstnameLastnameOrder'} =  '0';

Loader::Agent::Skin###000-default

Description:Default skin for the agent interface.
Group:Framework
SubGroup:Frontend::Agent
Valid:1
Required:0
Config-Setting:
 $Self->{'Loader::Agent::Skin'}->{'000-default'} =  {
  'Description' => 'This is the default orange - black skin.',
  'HomePage' => 'www.otrs.org',
  'InternalName' => 'default',
  'VisibleName' => 'Default'
};

Loader::Agent::Skin###001-slim

Description:Default skin for the agent interface (slim version).
Group:Framework
SubGroup:Frontend::Agent
Valid:1
Required:0
Config-Setting:
 $Self->{'Loader::Agent::Skin'}->{'001-slim'} =  {
  'Description' => '"Slim" skin which tries to save screen space for power users.',
  'HomePage' => 'www.otrs.org',
  'InternalName' => 'slim',
  'VisibleName' => 'Default (Slim)'
};

Loader::Agent::Skin###001-ivory

Description:Balanced white skin by Felix Niklas.
Group:Framework
SubGroup:Frontend::Agent
Valid:1
Required:0
Config-Setting:
 $Self->{'Loader::Agent::Skin'}->{'001-ivory'} =  {
  'Description' => 'Balanced white skin by Felix Niklas.',
  'HomePage' => 'www.felixniklas.de',
  'InternalName' => 'ivory',
  'VisibleName' => 'Ivory'
};

Loader::Agent::Skin###001-ivory-slim

Description:Balanced white skin by Felix Niklas (slim version).
Group:Framework
SubGroup:Frontend::Agent
Valid:1
Required:0
Config-Setting:
 $Self->{'Loader::Agent::Skin'}->{'001-ivory-slim'} =  {
  'Description' => 'Balanced white skin by Felix Niklas (slim version).',
  'HomePage' => 'www.felixniklas.de',
  'InternalName' => 'ivory-slim',
  'VisibleName' => 'Ivory (Slim)'
};

Loader::Agent::DefaultSelectedSkin::HostBased

Description:It is possible to configure different skins, for example to distinguish between diferent agents, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid skin on your system. Please see the example entries for the proper form of the regex.
Group:Framework
SubGroup:Frontend::Agent
Valid:0
Required:0
Config-Setting:
 $Self->{'Loader::Agent::DefaultSelectedSkin::HostBased'} =  {
  'host1\\.example\\.com' => 'SomeSkin1',
  'host2\\.example\\.com' => 'SomeSkin2'
};

AutoComplete::Agent###Default

Description:Defines the config options for the autocompletion feature.
Group:Framework
SubGroup:Frontend::Agent
Valid:1
Required:0
Config-Setting:
 $Self->{'AutoComplete::Agent'}->{'Default'} =  {
  'AutoCompleteActive' => '1',
  'ButtonText' => 'Search',
  'MaxResultsDisplayed' => '20',
  'MinQueryLength' => '2',
  'QueryDelay' => '100'
};

AutoComplete::Agent###CustomerSearch

Description:Defines the config options for the autocompletion feature.
Group:Framework
SubGroup:Frontend::Agent
Valid:1
Required:0
Config-Setting:
 $Self->{'AutoComplete::Agent'}->{'CustomerSearch'} =  {
  'AutoCompleteActive' => '1',
  'ButtonText' => 'Search Customer',
  'MaxResultsDisplayed' => '20',
  'MinQueryLength' => '2',
  'QueryDelay' => '100'
};

AutoComplete::Agent###UserSearch

Description:Defines the config options for the autocompletion feature.
Group:Framework
SubGroup:Frontend::Agent
Valid:1
Required:0
Config-Setting:
 $Self->{'AutoComplete::Agent'}->{'UserSearch'} =  {
  'AutoCompleteActive' => '1',
  'ButtonText' => 'Search User',
  'MaxResultsDisplayed' => '20',
  'MinQueryLength' => '2',
  'QueryDelay' => '100'
};

PossibleNextActions

Description:Defines the list of possible next actions on an error screen, a full path is required, then is possible to add external links if needed.
Group:Framework
SubGroup:Frontend::Agent
Valid:1
Required:0
Config-Setting:
 $Self->{'PossibleNextActions'} =  {
  'Go to dashboard!' => '[% Env(\'CGIHandle\') %]?Action=AgentDashboard'
};

Frontend::Agent::Dashboard

AgentCustomerInformationCenter::Backend###0600-CIC-CustomerCompanyInformation

Description:Parameters for the dashboard backend of the customer company information of the agent interface . "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.
Group:Framework
SubGroup:Frontend::Agent::Dashboard
Valid:1
Required:0
Config-Setting:
 $Self->{'AgentCustomerInformationCenter::Backend'}->{'0600-CIC-CustomerCompanyInformation'} =  {
  'Attributes' => '',
  'Block' => 'ContentSmall',
  'Default' => '1',
  'Description' => 'Customer Information',
  'Group' => '',
  'Module' => 'Kernel::Output::HTML::DashboardCustomerCompanyInformation',
  'Title' => 'Customer Information'
};

DashboardBackend###0000-ProductNotify

Description:Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin.
Group:Framework
SubGroup:Frontend::Agent::Dashboard
Valid:1
Required:0
Config-Setting:
 $Self->{'DashboardBackend'}->{'0000-ProductNotify'} =  {
  'Block' => 'ContentLarge',
  'CacheTTLLocal' => '1440',
  'Default' => '1',
  'Description' => 'News about OTRS releases!',
  'Group' => 'admin',
  'Module' => 'Kernel::Output::HTML::DashboardProductNotify',
  'Title' => 'Product News'
};

DashboardBackend###0390-UserOutOfOffice

Description:Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin.
Group:Framework
SubGroup:Frontend::Agent::Dashboard
Valid:1
Required:0
Config-Setting:
 $Self->{'DashboardBackend'}->{'0390-UserOutOfOffice'} =  {
  'Block' => 'ContentSmall',
  'CacheTTLLocal' => '5',
  'Default' => '1',
  'Description' => '',
  'Group' => '',
  'Limit' => '10',
  'Module' => 'Kernel::Output::HTML::DashboardUserOutOfOffice',
  'SortBy' => 'UserFullname',
  'Title' => 'Out Of Office'
};

DashboardBackend###0400-UserOnline

Description:Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin.
Group:Framework
SubGroup:Frontend::Agent::Dashboard
Valid:1
Required:0
Config-Setting:
 $Self->{'DashboardBackend'}->{'0400-UserOnline'} =  {
  'Block' => 'ContentSmall',
  'CacheTTLLocal' => '5',
  'Default' => '0',
  'Description' => '',
  'Filter' => 'Agent',
  'Group' => '',
  'Limit' => '10',
  'Module' => 'Kernel::Output::HTML::DashboardUserOnline',
  'ShowEmail' => '0',
  'SortBy' => 'UserFullname',
  'Title' => 'Logged-In Users'
};

DashboardBackend###0405-News

Description:Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.
Group:Framework
SubGroup:Frontend::Agent::Dashboard
Valid:1
Required:0
Config-Setting:
 $Self->{'DashboardBackend'}->{'0405-News'} =  {
  'Block' => 'ContentSmall',
  'CacheTTL' => '360',
  'Default' => '1',
  'Description' => '',
  'Group' => '',
  'Limit' => '6',
  'Module' => 'Kernel::Output::HTML::DashboardNews',
  'Title' => 'OTRS News'
};

DashboardBackend###0410-RSS

Description:Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.
Group:Framework
SubGroup:Frontend::Agent::Dashboard
Valid:0
Required:0
Config-Setting:
 $Self->{'DashboardBackend'}->{'0410-RSS'} =  {
  'Block' => 'ContentSmall',
  'CacheTTL' => '360',
  'Default' => '1',
  'Description' => '',
  'Group' => '',
  'Limit' => '6',
  'Module' => 'Kernel::Output::HTML::DashboardRSS',
  'Title' => 'Custom RSS Feed',
  'URL' => 'http://www.otrs.com/en/rss.xml',
  'URL_de' => 'http://www.otrs.com/de/rss.xml',
  'URL_es' => 'http://www.otrs.com/es/rss.xml',
  'URL_nl' => 'http://www.otrs.com/nl/rss.xml',
  'URL_ru' => 'http://www.otrs.com/ru/rss.xml',
  'URL_zh' => 'http://www.otrs.com/cn/rss.xml'
};

DashboardBackend###0420-CmdOutput

Description:Defines the parameters for the dashboard backend. "Cmd" is used to specify command with parameters. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.
Group:Framework
SubGroup:Frontend::Agent::Dashboard
Valid:0
Required:0
Config-Setting:
 $Self->{'DashboardBackend'}->{'0420-CmdOutput'} =  {
  'Block' => 'ContentSmall',
  'CacheTTL' => '60',
  'Cmd' => '/bin/echo Configure me please.',
  'Default' => '0',
  'Description' => '',
  'Group' => '',
  'Module' => 'Kernel::Output::HTML::DashboardCmdOutput',
  'Title' => 'Sample command output'
};

DashboardBackend###0200-Image

Description:Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.
Group:Framework
SubGroup:Frontend::Agent::Dashboard
Valid:0
Required:0
Config-Setting:
 $Self->{'DashboardBackend'}->{'0200-Image'} =  {
  'Block' => 'ContentLarge',
  'Default' => '1',
  'Description' => 'Some picture description!',
  'Group' => '',
  'Height' => '140',
  'Link' => 'http://otrs.org/',
  'LinkTitle' => 'http://otrs.org/',
  'Module' => 'Kernel::Output::HTML::DashboardImage',
  'Title' => 'A picture',
  'URL' => 'http://www.otrs.com/uploads/pics/jointhecommunity_02.jpg',
  'Width' => '198'
};

DashboardBackend###0210-MOTD

Description:Shows the message of the day (MOTD) in the agent dashboard. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually.
Group:Framework
SubGroup:Frontend::Agent::Dashboard
Valid:0
Required:0
Config-Setting:
 $Self->{'DashboardBackend'}->{'0210-MOTD'} =  {
  'Block' => 'ContentLarge',
  'Default' => '1',
  'Group' => '',
  'Module' => 'Kernel::Output::HTML::DashboardMOTD',
  'Title' => 'Message of the Day'
};

DashboardBackend###0300-IFrame

Description:Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.
Group:Framework
SubGroup:Frontend::Agent::Dashboard
Valid:0
Required:0
Config-Setting:
 $Self->{'DashboardBackend'}->{'0300-IFrame'} =  {
  'Align' => 'left',
  'Block' => 'ContentLarge',
  'Default' => '1',
  'Description' => 'Some description!',
  'Frameborder' => '1',
  'Group' => '',
  'Height' => '800',
  'Link' => 'http://otrs.org/',
  'LinkTitle' => 'OTRS.org/',
  'Marginheight' => '5',
  'Marginwidth' => '5',
  'Module' => 'Kernel::Output::HTML::DashboardIFrame',
  'Scrolling' => 'auto',
  'Title' => 'A Website',
  'URL' => 'http://www.otrs.org/',
  'Width' => '1024'
};

AgentCustomerInformationCenter::Backend###0050-CIC-CustomerUserList

Description:Parameters for the dashboard backend of the customer user list overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.
Group:Framework
SubGroup:Frontend::Agent::Dashboard
Valid:1
Required:0
Config-Setting:
 $Self->{'AgentCustomerInformationCenter::Backend'}->{'0050-CIC-CustomerUserList'} =  {
  'Attributes' => '',
  'Block' => 'ContentLarge',
  'CacheTTLLocal' => '0.5',
  'Default' => '1',
  'Description' => 'All customer users of a CustomerID',
  'Group' => '',
  'Limit' => '10',
  'Module' => 'Kernel::Output::HTML::DashboardCustomerUserList',
  'Permission' => 'ro',
  'Title' => 'Customer Users'
};

Frontend::Agent::LinkObject

Frontend::AgentLinkObject::WildcardSearch

Description:Starts a wildcard search of the active object after the link object mask is started.
Group:Framework
SubGroup:Frontend::Agent::LinkObject
Valid:1
Required:1
Config-Setting:
 $Self->{'Frontend::AgentLinkObject::WildcardSearch'} =  '0';

Frontend::Agent::ModuleMetaHead

Frontend::HeaderMetaModule###100-Refresh

Description:Defines the module to generate html refresh headers of html sites.
Group:Framework
SubGroup:Frontend::Agent::ModuleMetaHead
Valid:1
Required:1
Config-Setting:
 $Self->{'Frontend::HeaderMetaModule'}->{'100-Refresh'} =  {
  'Module' => 'Kernel::Output::HTML::HeaderMetaRefresh'
};

Frontend::Agent::ModuleNotify

Frontend::NotifyModule###100-OTRSBusiness

Description:Defines the module to display a notification in different interfaces on different occasions for OTRS Business Solution™.
Group:Framework
SubGroup:Frontend::Agent::ModuleNotify
Valid:1
Required:1
Config-Setting:
 $Self->{'Frontend::NotifyModule'}->{'100-OTRSBusiness'} =  {
  'Group' => 'admin',
  'Module' => 'Kernel::Output::HTML::NotificationAgentOTRSBusiness'
};

Frontend::NotifyModule###200-UID-Check

Description:Defines the module to display a notification in the agent interface, if the system is used by the admin user (normally you shouldn't work as admin).
Group:Framework
SubGroup:Frontend::Agent::ModuleNotify
Valid:1
Required:1
Config-Setting:
 $Self->{'Frontend::NotifyModule'}->{'200-UID-Check'} =  {
  'Module' => 'Kernel::Output::HTML::NotificationUIDCheck'
};

Frontend::NotifyModule###250-AgentSessionLimit

Description:Defines the module to display a notification in the agent interface, if the agent session limit prior warning is reached.
Group:Framework
SubGroup:Frontend::Agent::ModuleNotify
Valid:1
Required:1
Config-Setting:
 $Self->{'Frontend::NotifyModule'}->{'250-AgentSessionLimit'} =  {
  'Module' => 'Kernel::Output::HTML::NotificationAgentSessionLimit'
};

Frontend::NotifyModule###300-ShowAgentOnline

Description:Defines the module that shows all the currently logged in agents in the agent interface.
Group:Framework
SubGroup:Frontend::Agent::ModuleNotify
Valid:0
Required:0
Config-Setting:
 $Self->{'Frontend::NotifyModule'}->{'300-ShowAgentOnline'} =  {
  'Module' => 'Kernel::Output::HTML::NotificationAgentOnline',
  'ShowEmail' => '1'
};

Frontend::NotifyModule###400-ShowCustomerOnline

Description:Defines the module that shows all the currently loged in customers in the agent interface.
Group:Framework
SubGroup:Frontend::Agent::ModuleNotify
Valid:0
Required:0
Config-Setting:
 $Self->{'Frontend::NotifyModule'}->{'400-ShowCustomerOnline'} =  {
  'Module' => 'Kernel::Output::HTML::NotificationCustomerOnline',
  'ShowEmail' => '1'
};

Frontend::NotifyModule###500-OutofOffice-Check

Description:Defines the module to display a notification in the agent interface, if the agent is logged in while having out-of-office active.
Group:Framework
SubGroup:Frontend::Agent::ModuleNotify
Valid:1
Required:1
Config-Setting:
 $Self->{'Frontend::NotifyModule'}->{'500-OutofOffice-Check'} =  {
  'Module' => 'Kernel::Output::HTML::NotificationOutofOfficeCheck'
};

Frontend::NotifyModule###600-SystemMaintenance-Check

Description:Defines the module to display a notification in the agent interface, if the agent is logged in while having system maintenance active.
Group:Framework
SubGroup:Frontend::Agent::ModuleNotify
Valid:1
Required:1
Config-Setting:
 $Self->{'Frontend::NotifyModule'}->{'600-SystemMaintenance-Check'} =  {
  'Module' => 'Kernel::Output::HTML::NotificationSystemMaintenanceCheck'
};

Frontend::NotifyModule###900-Generic

Description:Defines the module that shows a generic notification in the agent interface. Either "Text" - if configured - or the contents of "File" will be displayed.
Group:Framework
SubGroup:Frontend::Agent::ModuleNotify
Valid:0
Required:0
Config-Setting:
 $Self->{'Frontend::NotifyModule'}->{'900-Generic'} =  {
  'File' => '<OTRS_CONFIG_Home>/var/notify.txt',
  'Link' => 'http://www.otrs.com',
  'Module' => 'Kernel::Output::HTML::NotificationGeneric',
  'Priority' => 'Warning',
  'Text' => 'The OTRS Website'
};

Frontend::Agent::ModuleRegistration

Frontend::Module###Logout

Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'Logout'} =  {
  'Description' => 'Logout',
  'NavBarName' => '',
  'Title' => ''
};

Frontend::Module###AgentDashboard

Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentDashboard'} =  {
  'Description' => 'Agent Dashboard',
  'Loader' => {
    'CSS' => [
      'Core.Agent.Dashboard.css',
      'Core.AllocationList.css',
      'thirdparty/fullcalendar-1.6.1/fullcalendar.css',
      'thirdparty/d3js/nv.d3.css'
    ],
    'JavaScript' => [
      'thirdparty/flot-0.8.3/excanvas.js',
      'thirdparty/flot-0.8.3/jquery.flot.js',
      'thirdparty/fullcalendar-1.6.1/fullcalendar.min.js',
      'thirdparty/d3js/d3.v3.min.js',
      'thirdparty/d3js/nv.d3.min.js',
      'thirdparty/d3js/models/OTRSmultiBarChart.js',
      'thirdparty/d3js/models/OTRSstackedAreaChart.js',
      'Core.UI.Chart.js',
      'Core.UI.AdvancedChart.js',
      'Core.UI.AllocationList.js',
      'Core.Agent.TableFilters.js',
      'Core.Agent.Dashboard.js'
    ]
  },
  'NavBar' => [
    {
      'AccessKey' => 'd',
      'Block' => 'ItemArea',
      'Description' => '',
      'Link' => 'Action=AgentDashboard',
      'LinkOption' => '',
      'Name' => 'Dashboard',
      'NavBar' => 'Dashboard',
      'Prio' => '50',
      'Type' => 'Menu'
    }
  ],
  'NavBarName' => 'Dashboard',
  'Title' => ''
};

Frontend::Module###AgentCustomerInformationCenter

Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentCustomerInformationCenter'} =  {
  'Description' => 'Customer Information Center',
  'Loader' => {
    'CSS' => [
      'Core.AllocationList.css'
    ],
    'JavaScript' => [
      'thirdparty/flot-0.8.3/excanvas.js',
      'thirdparty/flot-0.8.3/jquery.flot.js',
      'Core.UI.Chart.js',
      'Core.UI.AllocationList.js',
      'Core.Agent.Dashboard.js',
      'Core.Agent.TableFilters.js'
    ]
  },
  'NavBar' => [
    {
      'AccessKey' => 'c',
      'Block' => 'ItemArea',
      'Description' => '',
      'Link' => 'Action=AgentCustomerInformationCenter',
      'LinkOption' => 'onclick="window.setTimeout(function(){Core.Agent.CustomerInformationCenterSearch.OpenSearchDialog();}, 0); return false;"',
      'Name' => 'Customer Information Center',
      'NavBar' => 'Customers',
      'Prio' => '50',
      'Type' => ''
    },
    {
      'AccessKey' => '',
      'Block' => 'ItemArea',
      'Description' => '',
      'Link' => 'Action=AgentCustomerInformationCenter',
      'LinkOption' => '',
      'Name' => 'Customers',
      'NavBar' => 'Customers',
      'Prio' => '60',
      'Type' => 'Menu'
    }
  ],
  'NavBarName' => 'Customer Information Center',
  'Title' => ''
};

Frontend::Module###AgentCustomerInformationCenterSearch

Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentCustomerInformationCenterSearch'} =  {
  'Description' => 'Customer Information Center Search',
  'Title' => ''
};

Frontend::Module###AgentPreferences

Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentPreferences'} =  {
  'Description' => 'Agent Preferences',
  'NavBarName' => 'Preferences',
  'Title' => ''
};

Frontend::Module###PictureUpload

Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:1
Config-Setting:
 $Self->{'Frontend::Module'}->{'PictureUpload'} =  {
  'Description' => 'Picture upload module',
  'NavBarName' => 'Ticket',
  'Title' => 'Picture-Upload'
};

Frontend::Module###AgentSpelling

Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentSpelling'} =  {
  'Description' => 'Spell checker',
  'Loader' => {
    'JavaScript' => [
      'Core.Agent.TicketAction.js'
    ]
  },
  'NavBarName' => '',
  'Title' => 'Spell Checker'
};

Frontend::Module###SpellingInline

Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'SpellingInline'} =  {
  'Description' => 'Spell checker',
  'NavBarName' => '',
  'Title' => 'Spell Checker'
};

Frontend::Module###AgentBook

Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentBook'} =  {
  'Description' => 'Address book of CustomerUser sources',
  'Loader' => {
    'JavaScript' => [
      'Core.Agent.CustomerSearch.js',
      'Core.Agent.TicketAction.js'
    ]
  },
  'NavBarName' => '',
  'Title' => 'Address Book'
};

Frontend::Module###AgentLinkObject

Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentLinkObject'} =  {
  'Description' => 'Link Object',
  'NavBarName' => '',
  'Title' => 'Link Object'
};

Frontend::Module###AgentInfo

Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentInfo'} =  {
  'Description' => 'Generic Info module',
  'NavBarName' => '',
  'Title' => 'Info'
};

Frontend::Module###AgentSearch

Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentSearch'} =  {
  'Description' => 'Global Search Module',
  'NavBarName' => '',
  'Title' => 'Search'
};

CustomerFrontend::Module###SpellingInline

Description:Frontend module registration for the customer interface.
Group:Framework
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'CustomerFrontend::Module'}->{'SpellingInline'} =  {
  'Description' => 'Spell checker',
  'NavBarName' => '',
  'Title' => 'Spell Checker'
};

Frontend::Module###AgentHTMLReference

Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentHTMLReference'} =  {
  'Description' => 'HTML Reference',
  'Group' => [
    'users'
  ],
  'GroupRo' => [
    'users'
  ],
  'Loader' => {
    'CSS' => [
      'Core.Agent.HTMLReference.css'
    ]
  },
  'NavBarName' => '',
  'Title' => 'HTML Reference'
};

Frontend::Module###AgentStats

Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentStats'} =  {
  'Description' => 'Stats',
  'Group' => [
    'stats'
  ],
  'GroupRo' => [
    'stats'
  ],
  'Loader' => {
    'JavaScript' => [
      'Core.Agent.Stats.js'
    ]
  },
  'NavBar' => [
    {
      'AccessKey' => '',
      'Block' => 'ItemArea',
      'Description' => '',
      'Link' => 'Action=AgentStats;Subaction=Overview',
      'LinkOption' => '',
      'Name' => 'Statistics',
      'NavBar' => 'Stats',
      'Prio' => '8500',
      'Type' => 'Menu'
    },
    {
      'AccessKey' => '',
      'Block' => '',
      'Description' => 'Overview',
      'GroupRo' => [
        'stats'
      ],
      'Link' => 'Action=AgentStats;Subaction=Overview',
      'LinkOption' => '',
      'Name' => 'Overview',
      'NavBar' => 'Stats',
      'Prio' => '100',
      'Type' => ''
    },
    {
      'AccessKey' => '',
      'Block' => '',
      'Description' => 'New',
      'Group' => [
        'stats'
      ],
      'Link' => 'Action=AgentStats;Subaction=Add',
      'LinkOption' => '',
      'Name' => 'New',
      'NavBar' => 'Stats',
      'Prio' => '200',
      'Type' => ''
    },
    {
      'AccessKey' => '',
      'Block' => '',
      'Description' => 'Import',
      'Group' => [
        'stats'
      ],
      'Link' => 'Action=AgentStats;Subaction=Import',
      'LinkOption' => '',
      'Name' => 'Import',
      'NavBar' => 'Stats',
      'Prio' => '300',
      'Type' => ''
    }
  ],
  'NavBarName' => 'Stats',
  'Title' => 'Stats'
};

Frontend::Agent::NavBarModule

Frontend::NavBarModule###6-CustomerCompany

Description:Frontend module registration (disable company link if no company feature is used).
Group:Framework
SubGroup:Frontend::Agent::NavBarModule
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::NavBarModule'}->{'6-CustomerCompany'} =  {
  'Module' => 'Kernel::Output::HTML::NavBarCustomerCompany'
};

Frontend::NavBarModule###7-AgentTicketService

Description:Frontend module registration (disable AgentTicketService link if Ticket Service feature is not used).
Group:Framework
SubGroup:Frontend::Agent::NavBarModule
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::NavBarModule'}->{'7-AgentTicketService'} =  {
  'Module' => 'Kernel::Output::HTML::NavBarAgentTicketService'
};

Frontend::Agent::Preferences

PreferencesTable

Description:Defines the name of the table where the user preferences are stored.
Group:Framework
SubGroup:Frontend::Agent::Preferences
Valid:1
Required:1
Config-Setting:
 $Self->{'PreferencesTable'} =  'user_preferences';

PreferencesTableKey

Description:Defines the column to store the keys for the preferences table.
Group:Framework
SubGroup:Frontend::Agent::Preferences
Valid:1
Required:1
Config-Setting:
 $Self->{'PreferencesTableKey'} =  'preferences_key';

PreferencesTableValue

Description:Defines the name of the column to store the data in the preferences table.
Group:Framework
SubGroup:Frontend::Agent::Preferences
Valid:1
Required:1
Config-Setting:
 $Self->{'PreferencesTableValue'} =  'preferences_value';

PreferencesTableUserID

Description:Defines the name of the column to store the user identifier in the preferences table.
Group:Framework
SubGroup:Frontend::Agent::Preferences
Valid:1
Required:1
Config-Setting:
 $Self->{'PreferencesTableUserID'} =  'user_id';

PreferencesView

Description:Sets the display order of the different items in the preferences view.
Group:Framework
SubGroup:Frontend::Agent::Preferences
Valid:1
Required:1
Config-Setting:
 $Self->{'PreferencesView'} =  [
  'User Profile',
  'Email Settings',
  'Other Settings'
];

PreferencesGroups###Password

Description:Defines the config parameters of this item, to be shown in the preferences view.
Group:Framework
SubGroup:Frontend::Agent::Preferences
Valid:1
Required:0
Config-Setting:
 $Self->{'PreferencesGroups'}->{'Password'} =  {
  'Active' => '1',
  'Area' => 'Agent',
  'Column' => 'User Profile',
  'Label' => 'Change password',
  'Module' => 'Kernel::Output::HTML::PreferencesPassword',
  'PasswordMaxLoginFailed' => '0',
  'PasswordMin2Characters' => '0',
  'PasswordMin2Lower2UpperCharacters' => '0',
  'PasswordMinSize' => '0',
  'PasswordNeedDigit' => '0',
  'PasswordRegExp' => '',
  'Prio' => '0500'
};

PreferencesGroups###SpellDict

Description:Defines the config parameters of this item, to be shown in the preferences view. Take care to maintain the dictionaries installed in the system in the data section.
Group:Framework
SubGroup:Frontend::Agent::Preferences
Valid:0
Required:0
Config-Setting:
 $Self->{'PreferencesGroups'}->{'SpellDict'} =  {
  'Active' => '1',
  'Column' => 'User Profile',
  'Data' => {
    'deutsch' => 'Deutsch',
    'english' => 'English'
  },
  'DataSelected' => 'english',
  'Key' => 'Default spelling dictionary',
  'Label' => 'Spelling Dictionary',
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
  'PrefKey' => 'UserSpellDict',
  'Prio' => '2000'
};

PreferencesGroups###Comment

Description:Defines the config parameters of this item, to be shown in the preferences view.
Group:Framework
SubGroup:Frontend::Agent::Preferences
Valid:1
Required:0
Config-Setting:
 $Self->{'PreferencesGroups'}->{'Comment'} =  {
  'Active' => '0',
  'Block' => 'Input',
  'Column' => 'Other Settings',
  'Data' => '[% Env("UserComment") %]',
  'Key' => 'Comment',
  'Label' => 'Comment',
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
  'PrefKey' => 'UserComment',
  'Prio' => '6000'
};

PreferencesGroups###Language

Description:Defines the config parameters of this item, to be shown in the preferences view.
Group:Framework
SubGroup:Frontend::Agent::Preferences
Valid:1
Required:0
Config-Setting:
 $Self->{'PreferencesGroups'}->{'Language'} =  {
  'Active' => '1',
  'Column' => 'User Profile',
  'Key' => 'Frontend language',
  'Label' => 'Language',
  'Module' => 'Kernel::Output::HTML::PreferencesLanguage',
  'PrefKey' => 'UserLanguage',
  'Prio' => '1000'
};

PreferencesGroups###Skin

Description:Defines the config parameters of this item, to be shown in the preferences view.
Group:Framework
SubGroup:Frontend::Agent::Preferences
Valid:1
Required:0
Config-Setting:
 $Self->{'PreferencesGroups'}->{'Skin'} =  {
  'Active' => '1',
  'Column' => 'User Profile',
  'Key' => 'Wear this frontend skin',
  'Label' => 'Skin',
  'Module' => 'Kernel::Output::HTML::PreferencesSkin',
  'PrefKey' => 'UserSkin',
  'Prio' => '2000'
};

PreferencesGroups###Theme

Description:Defines the config parameters of this item, to be shown in the preferences view.
Group:Framework
SubGroup:Frontend::Agent::Preferences
Valid:1
Required:0
Config-Setting:
 $Self->{'PreferencesGroups'}->{'Theme'} =  {
  'Active' => '1',
  'Column' => 'User Profile',
  'Key' => 'Frontend theme',
  'Label' => 'Theme',
  'Module' => 'Kernel::Output::HTML::PreferencesTheme',
  'PrefKey' => 'UserTheme',
  'Prio' => '3000'
};

PreferencesGroups###OutOfOffice

Description:Defines the config parameters of this item, to be shown in the preferences view.
Group:Framework
SubGroup:Frontend::Agent::Preferences
Valid:1
Required:0
Config-Setting:
 $Self->{'PreferencesGroups'}->{'OutOfOffice'} =  {
  'Active' => '1',
  'Block' => 'OutOfOffice',
  'Column' => 'User Profile',
  'Key' => '',
  'Label' => 'Out Of Office Time',
  'Module' => 'Kernel::Output::HTML::PreferencesOutOfOffice',
  'PrefKey' => 'UserOutOfOffice',
  'Prio' => '4000'
};

PreferencesGroups###TimeZone

Description:Defines the config parameters of this item, to be shown in the preferences view.
Group:Framework
SubGroup:Frontend::Agent::Preferences
Valid:1
Required:0
Config-Setting:
 $Self->{'PreferencesGroups'}->{'TimeZone'} =  {
  'Active' => '1',
  'Column' => 'User Profile',
  'Key' => 'Time Zone',
  'Label' => 'Time Zone',
  'Module' => 'Kernel::Output::HTML::PreferencesTimeZone',
  'PrefKey' => 'UserTimeZone',
  'Prio' => '5000'
};

PreferencesGroups###CSVSeparator

Description:Gives end users the possibility to override the separator character for CSV files, defined in the translation files.
Group:Framework
SubGroup:Frontend::Agent::Preferences
Valid:0
Required:0
Config-Setting:
 $Self->{'PreferencesGroups'}->{'CSVSeparator'} =  {
  'Active' => '1',
  'Column' => 'Other Settings',
  'Data' => {
    '' => '',
    ',' => ',',
    ';' => ';',
    '\\t' => 'tab',
    '|' => '|'
  },
  'DataSelected' => '0',
  'Desc' => 'Select the separator character used in CSV files (stats and searches). If you don\'t select a separator here, the default separator for your language will be used.',
  'Key' => 'CSV Separator',
  'Label' => 'CSV Separator',
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
  'PrefKey' => 'UserCSVSeparator',
  'Prio' => '4000'
};

Frontend::Agent::SearchRouter

Frontend::SearchDefault

Description:Search backend default router.
Group:Framework
SubGroup:Frontend::Agent::SearchRouter
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::SearchDefault'} =  'Action=AgentTicketSearch;Subaction=AJAX';

Frontend::Agent::Stats

Stats::SearchPageShown

Description:Defines the default maximum number of search results shown on the overview page.
Group:Framework
SubGroup:Frontend::Agent::Stats
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::SearchPageShown'} =  '20';

Stats::DefaultSelectedDynamicObject

Description:Defines the default selection at the drop down menu for dynamic objects (Form: Common Specification).
Group:Framework
SubGroup:Frontend::Agent::Stats
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::DefaultSelectedDynamicObject'} =  'Ticket';

Stats::DefaultSelectedPermissions

Description:Defines the default selection at the drop down menu for permissions (Form: Common Specification).
Group:Framework
SubGroup:Frontend::Agent::Stats
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::DefaultSelectedPermissions'} =  [
  'stats'
];

Stats::DefaultSelectedFormat

Description:Defines the default selection at the drop down menu for stats format (Form: Common Specification). Please insert the format key (see Stats::Format).
Group:Framework
SubGroup:Frontend::Agent::Stats
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::DefaultSelectedFormat'} =  [
  'Print',
  'CSV'
];

Stats::SearchLimit

Description:Defines the search limit for the stats.
Group:Framework
SubGroup:Frontend::Agent::Stats
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::SearchLimit'} =  '500';

Stats::Format

Description:Defines all the possible stats output formats.
Group:Framework
SubGroup:Frontend::Agent::Stats
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::Format'} =  {
  'CSV' => 'CSV',
  'Excel' => 'Excel',
  'GD::Graph::area' => 'graph-area',
  'GD::Graph::bars' => 'graph-bars',
  'GD::Graph::hbars' => 'graph-hbars',
  'GD::Graph::lines' => 'graph-lines',
  'GD::Graph::linespoints' => 'graph-lines-points',
  'GD::Graph::pie' => 'graph-pie',
  'GD::Graph::points' => 'graph-points',
  'Print' => 'Print'
};

Stats::GraphSize

Description:Sets the size of the statistic graph.
Group:Framework
SubGroup:Frontend::Agent::Stats
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::GraphSize'} =  {
  '1200x800' => '1200x800',
  '1600x1200' => '1600x1200',
  '800x600' => '800x600'
};

Stats::TimeType

Description:Sets the time type which should be shown.
Group:Framework
SubGroup:Frontend::Agent::Stats
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::TimeType'} =  'Extended';

Stats::ExchangeAxis

Description:Allows agents to exchange the axis of a stat if they generate one.
Group:Framework
SubGroup:Frontend::Agent::Stats
Valid:0
Required:0
Config-Setting:
 $Self->{'Stats::ExchangeAxis'} =  '0';

Stats::UseAgentElementInStats

Description:Allows agents to generate individual-related stats.
Group:Framework
SubGroup:Frontend::Agent::Stats
Valid:0
Required:0
Config-Setting:
 $Self->{'Stats::UseAgentElementInStats'} =  '0';

Stats::UseInvalidAgentInStats

Description:Allows invalid agents to generate individual-related stats.
Group:Framework
SubGroup:Frontend::Agent::Stats
Valid:0
Required:0
Config-Setting:
 $Self->{'Stats::UseInvalidAgentInStats'} =  '1';

Stats::CustomerIDAsMultiSelect

Description:Shows all the customer identifiers in a multi-select field (not useful if you have a lot of customer identifiers).
Group:Framework
SubGroup:Frontend::Agent::Stats
Valid:1
Required:0
Config-Setting:
 $Self->{'Stats::CustomerIDAsMultiSelect'} =  '1';

Frontend::Customer

CustomerHeadline

Description:The headline shown in the customer interface.
Group:Framework
SubGroup:Frontend::Customer
Valid:1
Required:1
Config-Setting:
 $Self->{'CustomerHeadline'} =  'Example Company';

CustomerLogo

Description:The logo shown in the header of the customer interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.
Group:Framework
SubGroup:Frontend::Customer
Valid:0
Required:0
Config-Setting:
 $Self->{'CustomerLogo'} =  {
  'StyleHeight' => '45px',
  'StyleRight' => '25px',
  'StyleTop' => '9px',
  'StyleWidth' => '300px',
  'URL' => 'skins/Customer/default/img/logo.png'
};

CustomerPanelUserID

Description:Defines the user identifier for the customer panel.
Group:Framework
SubGroup:Frontend::Customer
Valid:1
Required:1
Config-Setting:
 $Self->{'CustomerPanelUserID'} =  '1';

CustomerGroupSupport

Description:Activates support for customer groups.
Group:Framework
SubGroup:Frontend::Customer
Valid:1
Required:1
Config-Setting:
 $Self->{'CustomerGroupSupport'} =  '0';

CustomerGroupAlwaysGroups

Description:Defines the groups every customer user will be in (if CustomerGroupSupport is enabled and you don't want to manage every user for these groups).
Group:Framework
SubGroup:Frontend::Customer
Valid:1
Required:1
Config-Setting:
 $Self->{'CustomerGroupAlwaysGroups'} =  [
  'users'
];

CustomerPanelLoginURL

Description:Defines an alternate login URL for the customer panel..
Group:Framework
SubGroup:Frontend::Customer
Valid:0
Required:0
Config-Setting:
 $Self->{'CustomerPanelLoginURL'} =  'http://host.example.com/cgi-bin/login.pl';

CustomerPanelLogoutURL

Description:Defines an alternate logout URL for the customer panel.
Group:Framework
SubGroup:Frontend::Customer
Valid:0
Required:0
Config-Setting:
 $Self->{'CustomerPanelLogoutURL'} =  'http://host.example.com/cgi-bin/login.pl';

Frontend::CustomerUser::Item###1-GoogleMaps

Description:Defines a customer item, which generates a google maps icon at the end of a customer info block.
Group:Framework
SubGroup:Frontend::Customer
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::CustomerUser::Item'}->{'1-GoogleMaps'} =  {
  'Attributes' => 'UserStreet;UserCity;UserCountry;',
  'CSS' => 'Core.Agent.CustomerUser.GoogleMaps.css',
  'CSSClass' => 'GoogleMaps',
  'IconName' => 'fa-globe',
  'Module' => 'Kernel::Output::HTML::CustomerUserGeneric',
  'Required' => 'UserStreet;UserCity;',
  'Target' => '_blank',
  'Text' => 'Location',
  'URL' => 'http://maps.google.com/maps?z=7&q='
};

Frontend::CustomerUser::Item###2-Google

Description:Defines a customer item, which generates a google icon at the end of a customer info block.
Group:Framework
SubGroup:Frontend::Customer
Valid:0
Required:0
Config-Setting:
 $Self->{'Frontend::CustomerUser::Item'}->{'2-Google'} =  {
  'Attributes' => 'UserFirstname;UserLastname;',
  'CSS' => 'Core.Agent.CustomerUser.Google.css',
  'CSSClass' => 'Google',
  'IconName' => 'fa-google',
  'Module' => 'Kernel::Output::HTML::CustomerUserGeneric',
  'Required' => 'UserFirstname;UserLastname;',
  'Target' => '_blank',
  'Text' => 'Google',
  'URL' => 'http://google.com/search?q='
};

Frontend::CustomerUser::Item###2-LinkedIn

Description:Defines a customer item, which generates a LinkedIn icon at the end of a customer info block.
Group:Framework
SubGroup:Frontend::Customer
Valid:0
Required:0
Config-Setting:
 $Self->{'Frontend::CustomerUser::Item'}->{'2-LinkedIn'} =  {
  'Attributes' => 'UserFirstname;UserLastname;',
  'CSS' => 'Core.Agent.CustomerUser.LinkedIn.css',
  'CSSClass' => 'LinkedIn',
  'IconName' => 'fa-linkedin',
  'Module' => 'Kernel::Output::HTML::CustomerUserGeneric',
  'Required' => 'UserFirstname;UserLastname;',
  'Target' => '_blank',
  'Text' => 'LinkedIn',
  'URL' => 'http://www.linkedin.com/commonSearch?type=people&keywords='
};

Frontend::CustomerUser::Item###3-XING

Description:Defines a customer item, which generates a XING icon at the end of a customer info block.
Group:Framework
SubGroup:Frontend::Customer
Valid:0
Required:0
Config-Setting:
 $Self->{'Frontend::CustomerUser::Item'}->{'3-XING'} =  {
  'Attributes' => 'UserFirstname;UserLastname;',
  'CSS' => 'Core.Agent.CustomerUser.Xing.css',
  'CSSClass' => 'Xing',
  'IconName' => 'fa-xing',
  'Module' => 'Kernel::Output::HTML::CustomerUserGeneric',
  'Required' => 'UserFirstname;UserLastname;',
  'Target' => '_blank',
  'Text' => 'XING',
  'URL' => 'https://www.xing.com/app/search?op=search;keywords='
};

CustomerPanelPreApplicationModule###CustomerAccept

Description:This module and its PreRun() function will be executed, if defined, for every request. This module is useful to check some user options or to display news about new applications.
Group:Framework
SubGroup:Frontend::Customer
Valid:0
Required:0
Config-Setting:
 $Self->{'CustomerPanelPreApplicationModule'}->{'CustomerAccept'} =  'Kernel::Modules::CustomerAccept';

CustomerPanel::InfoKey

Description:Defines the key to check with CustomerAccept. If this user preferences key is true, then the message is accepted by the system.
Group:Framework
SubGroup:Frontend::Customer
Valid:0
Required:0
Config-Setting:
 $Self->{'CustomerPanel::InfoKey'} =  'CustomerAccept1';

CustomerPanel::InfoFile

Description:Defines the path of the shown info file, that is located under Kernel/Output/HTML/Standard/CustomerAccept.dtl.
Group:Framework
SubGroup:Frontend::Customer
Valid:0
Required:0
Config-Setting:
 $Self->{'CustomerPanel::InfoFile'} =  'CustomerAccept';

CustomerPanelLostPassword

Description:Activates lost password feature for customers.
Group:Framework
SubGroup:Frontend::Customer
Valid:1
Required:1
Config-Setting:
 $Self->{'CustomerPanelLostPassword'} =  '1';

CustomerPanelCreateAccount

Description:Enables customers to create their own accounts.
Group:Framework
SubGroup:Frontend::Customer
Valid:1
Required:1
Config-Setting:
 $Self->{'CustomerPanelCreateAccount'} =  '1';

CustomerPanelCreateAccount::MailRestrictions::Whitelist

Description:If active, one of the regular expressions has to match the user's email address to allow registration.
Group:Framework
SubGroup:Frontend::Customer
Valid:0
Required:0
Config-Setting:
 $Self->{'CustomerPanelCreateAccount::MailRestrictions::Whitelist'} =  [
  '\\@your\\.domain\\.example$'
];

CustomerPanelCreateAccount::MailRestrictions::Blacklist

Description:If active, none of the regular expressions may match the user's email address to allow registration.
Group:Framework
SubGroup:Frontend::Customer
Valid:0
Required:0
Config-Setting:
 $Self->{'CustomerPanelCreateAccount::MailRestrictions::Blacklist'} =  [
  '\\@your\\.domain\\.example$'
];

CustomerPanelSubjectLostPasswordToken

Description:Defines the subject for notification mails sent to customers, with token about new requested password.
Group:Framework
SubGroup:Frontend::Customer
Valid:1
Required:1
Config-Setting:
 $Self->{'CustomerPanelSubjectLostPasswordToken'} =  'New OTRS password request';

CustomerPanelBodyLostPasswordToken

Description:Defines the body text for notification mails sent to customers, with token about new requested password (after using this link the new password will be sent).
Group:Framework
SubGroup:Frontend::Customer
Valid:1
Required:1
Config-Setting:
 $Self->{'CustomerPanelBodyLostPasswordToken'} =  'Hi <OTRS_USERFIRSTNAME>,

You or someone impersonating you has requested to change your OTRS
password.

If you want to do this, click on this link. You will receive another email containing the password.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl?Action=CustomerLostPassword;Token=<OTRS_TOKEN>

If you did not request a new password, please ignore this email.
            ';

CustomerPanelSubjectLostPassword

Description:Defines the subject for notification mails sent to customers, about new password.
Group:Framework
SubGroup:Frontend::Customer
Valid:1
Required:1
Config-Setting:
 $Self->{'CustomerPanelSubjectLostPassword'} =  'New OTRS password';

CustomerPanelBodyLostPassword

Description:Defines the body text for notification mails sent to customers, about new password (after using this link the new password will be sent).
Group:Framework
SubGroup:Frontend::Customer
Valid:1
Required:1
Config-Setting:
 $Self->{'CustomerPanelBodyLostPassword'} =  'Hi <OTRS_USERFIRSTNAME>,


New password: <OTRS_NEWPW>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl
            ';

CustomerPanelSubjectNewAccount

Description:Defines the subject for notification mails sent to customers, about new account.
Group:Framework
SubGroup:Frontend::Customer
Valid:1
Required:1
Config-Setting:
 $Self->{'CustomerPanelSubjectNewAccount'} =  'New OTRS Account!';

CustomerPanelBodyNewAccount

Description:Defines the body text for notification mails sent to customers, about new account.
Group:Framework
SubGroup:Frontend::Customer
Valid:1
Required:1
Config-Setting:
 $Self->{'CustomerPanelBodyNewAccount'} =  'Hi <OTRS_USERFIRSTNAME>,

You or someone impersonating you has created a new OTRS account for
you.

Full name: <OTRS_USERFIRSTNAME> <OTRS_USERLASTNAME>
User name: <OTRS_USERLOGIN>
Password : <OTRS_USERPASSWORD>

You can log in via the following URL. We encourage you to change your password
via the Preferences button after logging in.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl
            ';

Loader::Customer::Skin###000-default

Description:Default skin for the customer interface.
Group:Framework
SubGroup:Frontend::Customer
Valid:1
Required:0
Config-Setting:
 $Self->{'Loader::Customer::Skin'}->{'000-default'} =  {
  'Description' => 'This is the default orange - black skin for the customer interface.',
  'HomePage' => 'www.otrs.org',
  'InternalName' => 'default',
  'VisibleName' => 'Default'
};

Loader::Customer::SelectedSkin

Description:The customer skin's InternalName which should be used in the customer interface. Please check the available skins in Frontend::Customer::Skins.
Group:Framework
SubGroup:Frontend::Customer
Valid:1
Required:1
Config-Setting:
 $Self->{'Loader::Customer::SelectedSkin'} =  'default';

AutoComplete::Customer###Default

Description:Defines the config options for the autocompletion feature.
Group:Framework
SubGroup:Frontend::Customer
Valid:1
Required:0
Config-Setting:
 $Self->{'AutoComplete::Customer'}->{'Default'} =  {
  'AutoCompleteActive' => '1',
  'ButtonText' => 'Search',
  'MaxResultsDisplayed' => '20',
  'MinQueryLength' => '2',
  'QueryDelay' => '100'
};

Frontend::Customer::Auth

Customer::AuthModule

Description:Defines the module to authenticate customers.
Group:Framework
SubGroup:Frontend::Customer::Auth
Valid:1
Required:1
Config-Setting:
 $Self->{'Customer::AuthModule'} =  'Kernel::System::CustomerAuth::DB';

Customer::AuthModule::DB::CryptType

Description:If "DB" was selected for Customer::AuthModule, the crypt type of passwords must be specified.
Group:Framework
SubGroup:Frontend::Customer::Auth
Valid:1
Required:1
Config-Setting:
 $Self->{'Customer::AuthModule::DB::CryptType'} =  'sha2';

Customer::AuthModule::DB::Table

Description:If "DB" was selected for Customer::AuthModule, the name of the table where your customer data should be stored must be specified.
Group:Framework
SubGroup:Frontend::Customer::Auth
Valid:1
Required:1
Config-Setting:
 $Self->{'Customer::AuthModule::DB::Table'} =  'customer_user';

Customer::AuthModule::DB::CustomerKey

Description:If "DB" was selected for Customer::AuthModule, the name of the column for the CustomerKey in the customer table must be specified.
Group:Framework
SubGroup:Frontend::Customer::Auth
Valid:1
Required:1
Config-Setting:
 $Self->{'Customer::AuthModule::DB::CustomerKey'} =  'login';

Customer::AuthModule::DB::CustomerPassword

Description:If "DB" was selected for Customer::AuthModule, the column name for the CustomerPassword in the customer table must be specified.
Group:Framework
SubGroup:Frontend::Customer::Auth
Valid:1
Required:1
Config-Setting:
 $Self->{'Customer::AuthModule::DB::CustomerPassword'} =  'pw';

Customer::AuthModule::DB::DSN

Description:If "DB" was selected for Customer::AuthModule, the DSN for the connection to the customer table must be specified.
Group:Framework
SubGroup:Frontend::Customer::Auth
Valid:0
Required:0
Config-Setting:
 $Self->{'Customer::AuthModule::DB::DSN'} =  'DBI:mysql:database=customerdb;host=customerdbhost';

Customer::AuthModule::DB::User

Description:If "DB" was selected for Customer::AuthModule, a username to connect to the customer table can be specified.
Group:Framework
SubGroup:Frontend::Customer::Auth
Valid:0
Required:0
Config-Setting:
 $Self->{'Customer::AuthModule::DB::User'} =  'some_user';

Customer::AuthModule::DB::Password

Description:If "DB" was selected for Customer::AuthModule, a password to connect to the customer table can be specified.
Group:Framework
SubGroup:Frontend::Customer::Auth
Valid:0
Required:0
Config-Setting:
 $Self->{'Customer::AuthModule::DB::Password'} =  'some_password';

Customer::AuthModule::DB::Type

Description:If "DB" was selected for Customer::AuthModule, a database driver (normally autodetection is used) can be specified.
Group:Framework
SubGroup:Frontend::Customer::Auth
Valid:0
Required:0
Config-Setting:
 $Self->{'Customer::AuthModule::DB::Type'} =  'mysql';

Customer::AuthModule::HTTPBasicAuth::Replace

Description:If "HTTPBasicAuth" was selected for Customer::AuthModule, you can specify to strip leading parts of user names (e. g. for domains like example_domain\user to user).
Group:Framework
SubGroup:Frontend::Customer::Auth
Valid:0
Required:0
Config-Setting:
 $Self->{'Customer::AuthModule::HTTPBasicAuth::Replace'} =  'example_domain\\\\';

Customer::AuthModule::HTTPBasicAuth::ReplaceRegExp

Description:If "HTTPBasicAuth" was selected for Customer::AuthModule, you can specify (by using a RegExp) to strip parts of REMOTE_USER (e. g. for to remove trailing domains). RegExp-Note, $1 will be the new Login.
Group:Framework
SubGroup:Frontend::Customer::Auth
Valid:0
Required:0
Config-Setting:
 $Self->{'Customer::AuthModule::HTTPBasicAuth::ReplaceRegExp'} =  '^(.+?)@.+?$';

Customer::AuthModule::LDAP::Host

Description:If "LDAP" was selected for Customer::AuthModule, the LDAP host can be specified.
Group:Framework
SubGroup:Frontend::Customer::Auth
Valid:0
Required:0
Config-Setting:
 $Self->{'Customer::AuthModule::LDAP::Host'} =  'ldap.example.com';

Customer::AuthModule::LDAP::BaseDN

Description:If "LDAP" was selected for Customer::AuthModule, the BaseDN must be specified.
Group:Framework
SubGroup:Frontend::Customer::Auth
Valid:0
Required:0
Config-Setting:
 $Self->{'Customer::AuthModule::LDAP::BaseDN'} =  'dc=example,dc=com';

Customer::AuthModule::LDAP::UID

Description:If "LDAP" was selected for Customer::AuthModule, the user identifier must be specified.
Group:Framework
SubGroup:Frontend::Customer::Auth
Valid:0
Required:0
Config-Setting:
 $Self->{'Customer::AuthModule::LDAP::UID'} =  'uid';

Customer::AuthModule::LDAP::GroupDN

Description:If "LDAP" was selected for Customer::Authmodule, you can check if the user is allowed to authenticate because he is in a posixGroup, e.g. user needs to be in a group xyz to use OTRS. Specify the group, who may access the system.
Group:Framework
SubGroup:Frontend::Customer::Auth
Valid:0
Required:0
Config-Setting:
 $Self->{'Customer::AuthModule::LDAP::GroupDN'} =  'cn=otrsallow,ou=posixGroups,dc=example,dc=com';

Customer::AuthModule::LDAP::AccessAttr

Description:If "LDAP" was selected for Customer::AuthModule, you can specify access attributes here.
Group:Framework
SubGroup:Frontend::Customer::Auth
Valid:0
Required:0
Config-Setting:
 $Self->{'Customer::AuthModule::LDAP::AccessAttr'} =  'memberUid';

Customer::AuthModule::LDAP::UserAttr

Description:If "LDAP" was selected for Customer::AuthModule, user attributes can be specified. For LDAP posixGroups use UID, for non LDAP posixGroups use full user DN.
Group:Framework
SubGroup:Frontend::Customer::Auth
Valid:0
Required:0
Config-Setting:
 $Self->{'Customer::AuthModule::LDAP::UserAttr'} =  'UID';

Customer::AuthModule::LDAP::SearchUserDN

Description:If "LDAP" was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the username for this special user here.
Group:Framework
SubGroup:Frontend::Customer::Auth
Valid:0
Required:0
Config-Setting:
 $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} =  'cn=binduser,ou=users,dc=example,dc=com';

Customer::AuthModule::LDAP::SearchUserPw

Description:If "LDAP" was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the password for this special user here.
Group:Framework
SubGroup:Frontend::Customer::Auth
Valid:0
Required:0
Config-Setting:
 $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} =  'some_password';

Customer::AuthModule::LDAP::AlwaysFilter

Description:If "LDAP" was selected, you can add a filter to each LDAP query, e.g. (mail=*), (objectclass=user) or (!objectclass=computer).
Group:Framework
SubGroup:Frontend::Customer::Auth
Valid:0
Required:0
Config-Setting:
 $Self->{'Customer::AuthModule::LDAP::AlwaysFilter'} =  '(!objectclass=computer)';

Customer::AuthModule::LDAP::UserSuffix

Description:If "LDAP" was selected for Customer::AuthModule and if you want to add a suffix to every customer login name, specifiy it here, e. g. you just want to write the username user but in your LDAP directory exists user@domain.
Group:Framework
SubGroup:Frontend::Customer::Auth
Valid:0
Required:0
Config-Setting:
 $Self->{'Customer::AuthModule::LDAP::UserSuffix'} =  '@domain.com';

Customer::AuthModule::LDAP::Params

Description:If "LDAP" was selected for Customer::AuthModule and special paramaters are needed for the Net::LDAP perl module, you can specify them here. See "perldoc Net::LDAP" for more information about the parameters.
Group:Framework
SubGroup:Frontend::Customer::Auth
Valid:0
Required:0
Config-Setting:
 $Self->{'Customer::AuthModule::LDAP::Params'} =  {
  'async' => '0',
  'port' => '389',
  'timeout' => '120',
  'version' => '3'
};

Customer::AuthModule::LDAP::Die

Description:If "LDAP" was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can't be established due to network problems.
Group:Framework
SubGroup:Frontend::Customer::Auth
Valid:1
Required:0
Config-Setting:
 $Self->{'Customer::AuthModule::LDAP::Die'} =  '1';

Customer::AuthModule::Radius::Host

Description:If "Radius" was selected for Customer::AuthModule, the radius host must be specified.
Group:Framework
SubGroup:Frontend::Customer::Auth
Valid:0
Required:0
Config-Setting:
 $Self->{'Customer::AuthModule::Radius::Host'} =  'radiushost';

Customer::AuthModule::Radius::Password

Description:If "Radius" was selected for Customer::AuthModule, the password to authenticate to the radius host must be specified.
Group:Framework
SubGroup:Frontend::Customer::Auth
Valid:0
Required:0
Config-Setting:
 $Self->{'Customer::AuthModule::Radius::Password'} =  'radiussecret';

Customer::AuthModule::Radius::Die

Description:If "Radius" was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can't be established due to network problems.
Group:Framework
SubGroup:Frontend::Customer::Auth
Valid:1
Required:0
Config-Setting:
 $Self->{'Customer::AuthModule::Radius::Die'} =  '1';

Frontend::Customer::ModuleMetaHead

CustomerFrontend::HeaderMetaModule###1-Refresh

Description:Defines the module to generate html refresh headers of html sites, in the customer interface.
Group:Framework
SubGroup:Frontend::Customer::ModuleMetaHead
Valid:1
Required:1
Config-Setting:
 $Self->{'CustomerFrontend::HeaderMetaModule'}->{'1-Refresh'} =  {
  'Module' => 'Kernel::Output::HTML::HeaderMetaRefresh'
};

Frontend::Customer::ModuleNotify

CustomerFrontend::NotifyModule###1-OTRSBusiness

Description:Defines the module to display a notification in different interfaces on different occasions for OTRS Business Solution™.
Group:Framework
SubGroup:Frontend::Customer::ModuleNotify
Valid:1
Required:1
Config-Setting:
 $Self->{'CustomerFrontend::NotifyModule'}->{'1-OTRSBusiness'} =  {
  'Module' => 'Kernel::Output::HTML::NotificationCustomerOTRSBusiness'
};

CustomerFrontend::NotifyModule###1-ShowAgentOnline

Description:Defines the module that shows the currently loged in agents in the customer interface.
Group:Framework
SubGroup:Frontend::Customer::ModuleNotify
Valid:0
Required:0
Config-Setting:
 $Self->{'CustomerFrontend::NotifyModule'}->{'1-ShowAgentOnline'} =  {
  'Module' => 'Kernel::Output::HTML::NotificationAgentOnline',
  'ShowEmail' => '1'
};

CustomerFrontend::NotifyModule###1-ShowCustomerOnline

Description:Defines the module that shows the currently loged in customers in the customer interface.
Group:Framework
SubGroup:Frontend::Customer::ModuleNotify
Valid:0
Required:0
Config-Setting:
 $Self->{'CustomerFrontend::NotifyModule'}->{'1-ShowCustomerOnline'} =  {
  'Module' => 'Kernel::Output::HTML::NotificationCustomerOnline',
  'ShowEmail' => '1'
};

CustomerFrontend::NotifyModule###6-CustomerSystemMaintenance-Check

Description:Defines the module to display a notification in the agent interface, if the agent is logged in while having system maintenance active.
Group:Framework
SubGroup:Frontend::Customer::ModuleNotify
Valid:1
Required:1
Config-Setting:
 $Self->{'CustomerFrontend::NotifyModule'}->{'6-CustomerSystemMaintenance-Check'} =  {
  'Module' => 'Kernel::Output::HTML::NotificationCustomerSystemMaintenanceCheck'
};

Frontend::Customer::ModuleRegistration

CustomerFrontend::Module###Logout

Description:Frontend module registration for the customer interface.
Group:Framework
SubGroup:Frontend::Customer::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'CustomerFrontend::Module'}->{'Logout'} =  {
  'Description' => 'Logout of customer panel',
  'NavBarName' => '',
  'Title' => ''
};

CustomerFrontend::Module###CustomerPreferences

Description:Frontend module registration for the customer interface.
Group:Framework
SubGroup:Frontend::Customer::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'CustomerFrontend::Module'}->{'CustomerPreferences'} =  {
  'Description' => 'Customer preferences',
  'NavBarName' => '',
  'Title' => 'Preferences'
};

CustomerFrontend::Module###CustomerAccept

Description:Frontend module registration for the customer interface.
Group:Framework
SubGroup:Frontend::Customer::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'CustomerFrontend::Module'}->{'CustomerAccept'} =  {
  'Description' => 'To accept login information, such as an EULA or license.',
  'NavBarName' => '',
  'Title' => 'Info'
};

CustomerFrontend::Module###PictureUpload

Description:Frontend module registration for the customer interface.
Group:Framework
SubGroup:Frontend::Customer::ModuleRegistration
Valid:1
Required:1
Config-Setting:
 $Self->{'CustomerFrontend::Module'}->{'PictureUpload'} =  {
  'Description' => 'Picture upload module',
  'NavBarName' => 'Ticket',
  'Title' => 'Picture-Upload'
};

Frontend::Customer::Preferences

CustomerPreferences

Description:Defines the parameters for the customer preferences table.
Group:Framework
SubGroup:Frontend::Customer::Preferences
Valid:1
Required:1
Config-Setting:
 $Self->{'CustomerPreferences'} =  {
  'Module' => 'Kernel::System::CustomerUser::Preferences::DB',
  'Params' => {
    'Table' => 'customer_preferences',
    'TableKey' => 'preferences_key',
    'TableUserID' => 'user_id',
    'TableValue' => 'preferences_value'
  }
};

CustomerPreferencesView

Description:Sets the order of the different items in the customer preferences view.
Group:Framework
SubGroup:Frontend::Customer::Preferences
Valid:1
Required:1
Config-Setting:
 $Self->{'CustomerPreferencesView'} =  [
  'User Profile',
  'Other Settings'
];

CustomerPreferencesGroups###Password

Description:Defines all the parameters for this item in the customer preferences.
Group:Framework
SubGroup:Frontend::Customer::Preferences
Valid:1
Required:0
Config-Setting:
 $Self->{'CustomerPreferencesGroups'}->{'Password'} =  {
  'Active' => '1',
  'Area' => 'Customer',
  'Column' => 'Other Settings',
  'Label' => 'Change password',
  'Module' => 'Kernel::Output::HTML::PreferencesPassword',
  'PasswordMin2Characters' => '0',
  'PasswordMin2Lower2UpperCharacters' => '0',
  'PasswordMinSize' => '0',
  'PasswordNeedDigit' => '0',
  'PasswordRegExp' => '',
  'Prio' => '1000'
};

CustomerPreferencesGroups###Language

Description:Defines all the parameters for this item in the customer preferences.
Group:Framework
SubGroup:Frontend::Customer::Preferences
Valid:1
Required:0
Config-Setting:
 $Self->{'CustomerPreferencesGroups'}->{'Language'} =  {
  'Active' => '1',
  'Column' => 'User Profile',
  'Key' => 'Language',
  'Label' => 'Interface language',
  'Module' => 'Kernel::Output::HTML::PreferencesLanguage',
  'PrefKey' => 'UserLanguage',
  'Prio' => '2000'
};

CustomerPreferencesGroups###Theme

Description:Defines all the parameters for this item in the customer preferences.
Group:Framework
SubGroup:Frontend::Customer::Preferences
Valid:1
Required:0
Config-Setting:
 $Self->{'CustomerPreferencesGroups'}->{'Theme'} =  {
  'Active' => '0',
  'Column' => 'User Profile',
  'Key' => 'Select your frontend Theme.',
  'Label' => 'Theme',
  'Module' => 'Kernel::Output::HTML::PreferencesTheme',
  'PrefKey' => 'UserTheme',
  'Prio' => '1000'
};

CustomerPreferencesGroups###TimeZone

Description:Defines all the parameters for this item in the customer preferences.
Group:Framework
SubGroup:Frontend::Customer::Preferences
Valid:1
Required:0
Config-Setting:
 $Self->{'CustomerPreferencesGroups'}->{'TimeZone'} =  {
  'Active' => '1',
  'Column' => 'User Profile',
  'Key' => 'Time Zone',
  'Label' => 'Time Zone',
  'Module' => 'Kernel::Output::HTML::PreferencesTimeZone',
  'PrefKey' => 'UserTimeZone',
  'Prio' => '5000'
};

CustomerPreferencesGroups###PGP

Description:Defines all the parameters for this item in the customer preferences.
Group:Framework
SubGroup:Frontend::Customer::Preferences
Valid:1
Required:0
Config-Setting:
 $Self->{'CustomerPreferencesGroups'}->{'PGP'} =  {
  'Active' => '1',
  'Column' => 'Other Settings',
  'Key' => 'PGP Key Upload',
  'Label' => 'PGP Key',
  'Module' => 'Kernel::Output::HTML::PreferencesPGP',
  'PrefKey' => 'UserPGPKey',
  'Prio' => '10000'
};

CustomerPreferencesGroups###SMIME

Description:Defines all the parameters for this item in the customer preferences.
Group:Framework
SubGroup:Frontend::Customer::Preferences
Valid:1
Required:0
Config-Setting:
 $Self->{'CustomerPreferencesGroups'}->{'SMIME'} =  {
  'Active' => '1',
  'Column' => 'Other Settings',
  'Key' => 'S/MIME Certificate Upload',
  'Label' => 'S/MIME Certificate',
  'Module' => 'Kernel::Output::HTML::PreferencesSMIME',
  'PrefKey' => 'UserSMIMEKey',
  'Prio' => '11000'
};

Frontend::Public

PublicFrontend::CommonParam###Action

Description:Defines the default value for the action parameter for the public frontend. The action parameter is used in the scripts of the system.
Group:Framework
SubGroup:Frontend::Public
Valid:1
Required:1
Config-Setting:
 $Self->{'PublicFrontend::CommonParam'}->{'Action'} =  'PublicDefault';

Frontend::Public::ModuleRegistration

PublicFrontend::Module###PublicDefault

Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Public::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'PublicFrontend::Module'}->{'PublicDefault'} =  {
  'Description' => 'PublicDefault',
  'NavBarName' => '',
  'Title' => 'PublicDefault'
};

PublicFrontend::Module###PublicRepository

Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Public::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'PublicFrontend::Module'}->{'PublicRepository'} =  {
  'Description' => 'PublicRepository',
  'NavBarName' => '',
  'Title' => 'PublicRepository'
};

PublicFrontend::Module###PublicSupportDataCollector

Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Public::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'PublicFrontend::Module'}->{'PublicSupportDataCollector'} =  {
  'Description' => 'PublicSupportDataCollector',
  'NavBarName' => '',
  'Title' => 'PublicSupportDataCollector'
};

SystemMaintenance

SystemMaintenance::TimeNotifyUpcomingMaintenance

Description:Sets the minutes a notification is shown for notice about upcoming system maintenance period.
Group:Framework
SubGroup:SystemMaintenance
Valid:1
Required:0
Config-Setting:
 $Self->{'SystemMaintenance::TimeNotifyUpcomingMaintenance'} =  '30';

SystemMaintenance::IsActiveDefaultNotification

Description:Sets the default message for the notification is shown on a running system maintenance period.
Group:Framework
SubGroup:SystemMaintenance
Valid:1
Required:0
Config-Setting:
 $Self->{'SystemMaintenance::IsActiveDefaultNotification'} =  'A system maintenance period is active';

SystemMaintenance::IsActiveDefaultLoginMessage

Description:Sets the default message for the login screen on Agent and Customer interface, it's shown when a running system maintenance period is active.
Group:Framework
SubGroup:SystemMaintenance
Valid:1
Required:0
Config-Setting:
 $Self->{'SystemMaintenance::IsActiveDefaultLoginMessage'} =  'System is on a scheduled maintenance period. We spect to be online promptly.';

SystemMaintenance::IsActiveDefaultLoginErrorMessage

Description:Sets the default error message for the login screen on Agent and Customer interface, it's shown when a running system maintenance period is active.
Group:Framework
SubGroup:SystemMaintenance
Valid:1
Required:0
Config-Setting:
 $Self->{'SystemMaintenance::IsActiveDefaultLoginErrorMessage'} =  'A maintenance period is running, get into the system is not possible for now.';