OTRS API Reference JavaScript

Source: Core.Agent.TicketProcess.js

  1. // --
  2. // Copyright (C) 2001-2018 OTRS AG, https://otrs.com/
  3. // --
  4. // This software comes with ABSOLUTELY NO WARRANTY. For details, see
  5. // the enclosed file COPYING for license information (GPL). If you
  6. // did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
  7. // --
  9. "use strict";
  11. var Core = Core || {};
  12. Core.Agent = Core.Agent || {};
  14. /**
  15.  * @namespace Core.Agent.TicketProcess
  16.  * @memberof Core.Agent
  17.  * @author OTRS AG
  18.  * @description
  19.  *      This namespace contains the special module functions for TicketProcess.
  20.  */
  21. Core.Agent.TicketProcess = (function (TargetNS) {
  23.     /**
  24.      * @name Init
  25.      * @memberof Core.Agent.TicketProcess
  26.      * @function
  27.      * @description
  28.      *      This function initializes the special module functions.
  29.      */
  30.     TargetNS.Init = function () {
  32.         $('#ProcessEntityID').bind('change', function () {
  33.             var Data = {
  34.                 Action: 'AgentTicketProcess',
  35.                 Subaction: 'DisplayActivityDialogAJAX',
  36.                 ProcessEntityID: $('#ProcessEntityID').val(),
  37.                 FormID: $(this).closest('form').find('input:hidden[name=FormID]').val(),
  38.                 IsAjaxRequest: 1,
  39.                 IsMainWindow: 1
  40.             };
  42.             if ($('#IsProcessEnroll').val() !== 'undefined' && $('#IsProcessEnroll').val() === '1') {
  43.                 $.extend(Data, {
  44.                     IsMainWindow: 0,
  45.                     IsProcessEnroll: 1,
  46.                     TicketID: $('#TicketID').val()
  47.                 });
  48.             }
  50.             // remove/destroy CKEditor instances
  51.             // This is needed to initialize other instances (in other activity dialogs)
  52.             // without a page reload
  53.             if (typeof CKEDITOR !== 'undefined' && CKEDITOR.instances) {
  54.                 $.each(CKEDITOR.instances, function (Key) {
  55.                     CKEDITOR.instances[Key].destroy();
  56.                 });
  57.             }
  59.             if ($('#ProcessEntityID').val()) {
  61.                 // remove the content of the activity dialog
  62.                 $('#ActivityDialogContent').empty();
  64.                 // fade out the empty container so it will fade in again on processes change
  65.                 // is not recommended to empty after fade out at this point since the transition offect
  66.                 // will not look so nice
  67.                 $('#ActivityDialogContent').fadeOut('fast');
  69.                 // show loader icon
  70.                 $('#AJAXLoader').removeClass('Hidden');
  72.                 // get new ActivityDialog content
  73.                 Core.AJAX.FunctionCall(
  74.                     Core.Config.Get('CGIHandle'),
  75.                     Data,
  76.                     function (Response) {
  77.                     var $ElementToUpdate = $('#ActivityDialogContent'),
  78.                         JavaScriptString = '',
  79.                         ErrorMessage;
  81.                     if (!Response) {
  83.                         // We are out of the OTRS App scope, that's why an exception would not be caught. Therefor we handle the error manually.
  84.                         Core.Exception.HandleFinalError(new Core.Exception.ApplicationError("No content received.", 'CommunicationError'));
  85.                         $('#AJAXLoader').addClass('Hidden');
  86.                     }
  87.                     else if ($ElementToUpdate && isJQueryObject($ElementToUpdate) && $ElementToUpdate.length) {
  88.                         $ElementToUpdate.get(0).innerHTML = Response;
  89.                         $ElementToUpdate.find('script').each(function() {
  90.                             JavaScriptString += $(this).html();
  91.                             $(this).remove();
  92.                         });
  93.                         $ElementToUpdate.fadeIn();
  94.                         Core.UI.InputFields.Activate($ElementToUpdate);
  95.                         try {
  96.                             /*eslint-disable no-eval */
  97.                             eval(JavaScriptString);
  98.                             /*eslint-enable no-eval */
  99.                         }
  100.                         catch (Event) {
  101.                             // do nothing here (code needed  to not have an empty block here)
  102.                             $.noop(Event);
  103.                         }
  105.                         // Handle special server errors (Response = <div class="ServerError" data-message="Message"></div>)
  106.                         // Check if first element has class 'ServerError'
  107.                         if ($ElementToUpdate.children().first().hasClass('ServerError')) {
  108.                             ErrorMessage = $ElementToUpdate.children().first().data('message');
  110.                             // Add class ServerError to the process select element
  111.                             $('#ProcessEntityID').addClass('ServerError');
  112.                             // Set a custom error message to the proccess select element
  113.                             $('#ProcessEntityIDServerError').children().first().text(ErrorMessage);
  114.                         }
  116.                         Core.Form.Validate.Init();
  118.                         // Register event for tree selection dialog
  119.                         Core.UI.TreeSelection.InitTreeSelection();
  121.                         // move help triggers into field rows for dynamic fields
  122.                         $('.Row > .FieldHelpContainer').each(function () {
  123.                             if (!$(this).next('label').find('.Marker').length) {
  124.                                 $(this).prependTo($(this).next('label'));
  125.                             }
  126.                             else {
  127.                                 $(this).insertAfter($(this).next('label').find('.Marker'));
  128.                             }
  129.                         });
  131.                         // Initially display dynamic fields with TreeMode = 1 correctly
  132.                         Core.UI.TreeSelection.InitDynamicFieldTreeViewRestore();
  134.                         // trigger again a responsive event
  135.                         if (Core.App.Responsive.IsSmallerOrEqual(Core.App.Responsive.GetScreenSize(), 'ScreenL')) {
  136.                             Core.App.Publish('Event.App.Responsive.SmallerOrEqualScreenL');
  137.                         }
  139.                         $('#AJAXLoader').addClass('Hidden');
  140.                         $('#AJAXDialog').val('1');
  142.                     }
  143.                     else {
  145.                         // We are out of the OTRS App scope, that's why an exception would not be caught. Therefor we handle the error manually.
  146.                         Core.Exception.HandleFinalError(new Core.Exception.ApplicationError("No such element id: " + $ElementToUpdate.attr('id') + " in page!", 'CommunicationError'));
  147.                         $('#AJAXLoader').addClass('Hidden');
  148.                     }
  149.                 }, 'html');
  150.             }
  151.             else {
  152.                 $('#ActivityDialogContent').fadeOut(400, function() {
  153.                     $('#ActivityDialogContent').empty();
  154.                 });
  155.             }
  156.             return false;
  157.         });
  158.     };
  160.     return TargetNS;
  161. }(Core.Agent.TicketProcess || {}));

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