Changes and amendments to the data model

The data model can be adapted flexibly and can be extended with data types, attributes and even classes. Detailed information can be found in the section "The admin area of OTRS::ITSM" in this document or in "The admin area of OTRS" in the OTRS Admin Manual.


The design of a CMDB data model and the CIs to be managed within it, is a task which should not be underestimated. Our experience shows that it is highly recommendable to validate conceptual thoughts in a dry run against the existing IT infrastructure first and to change the OTRS::ITSM default data model and CI classes only afterwards. It has proven of value to resort to external assistance, e.g. of ITIL practice experts for CMDB design.