A large community has evolved around OTRS throughout the past years. Users and developers use mailing lists to share their insights about a wide variety of issues connected with the trouble ticket system. They address questions about installation, configuration, use, localization, and development. Bugs can be reported using the bug tracking system at ( They directly reach the developers responsible and fixes can be provided quickly.

The above mentioned community channels are open for OTRS::ITSM users also, to constantly improve the product's quality. You can join the community at our homepage (

Figure 1.1.