- OTRS Admin Manual
- OTRS::ITSM Manual
- OTRS Developer Manual
- OTRS API Reference
The Change Management implementation in OTRS::ITSM defines a Change as an alteration of the existing IT landscape, such as the installation of a new mail server.
As Changes typically consist of several sub-tasks, OTRS::ITSM allows any number of sub-tasks to be defined per change. These are known as Work Orders.
