User Preferences

OTRS users such as customers, agents and the OTRS administrator can configure their account preferences as per their needs. Agent can access the configuration screen by clicking on the gear icon at the top of the web interface (see figure below), and customers must click on the "Preferences" link (see figure below).

Figure 3.12. Agent's personal preferences

Agent's personal preferences

An agent can configure 3 different categories of preferences: User Profile, Notification Settings, and Miscellaneous. The default possibilities are:

User Profile

Notification Settings


Figure 3.13. Customer's personal preferences

Customer's personal preferences

A customer can select the web interface language, set the refresh interval for the ticket overview, and choose the maximum amount of shown tickets. It is also possible to set a new password.