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Frontend → Agent → View → TicketQueue

Ticket::Frontend::AgentTicketQueue###Blink

Activates a blinking mechanism of the queue that contains the oldest ticket.

This setting can be overridden in the user preferences.

Default value: 

--- 0

Ticket::Frontend::AgentTicketQueue###DefaultColumns

Columns that can be filtered in the queue view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.

Default value: 

---
Age: '2'
Changed: '1'
Created: '1'
CustomerCompanyName: '1'
CustomerID: '2'
CustomerName: '1'
CustomerUserID: '1'
EscalationResponseTime: '1'
EscalationSolutionTime: '1'
EscalationTime: '1'
EscalationUpdateTime: '1'
Lock: '2'
Owner: '2'
PendingTime: '1'
Priority: '1'
Queue: '2'
Responsible: '1'
SLA: '1'
Sender: '2'
Service: '1'
State: '2'
Subject: '1'
TicketNumber: '2'
Title: '2'
Type: '1'

Ticket::Frontend::AgentTicketQueue###HideEmptyQueues

Show queues even when only locked tickets are in.

This setting can not be deactivated.

Default value: 

--- 0

Ticket::Frontend::AgentTicketQueue###HighlightAge1

Sets the age in minutes (first level) for highlighting queues that contain untouched tickets.

This setting can not be deactivated.

Default value: 

--- '1440'

Ticket::Frontend::AgentTicketQueue###HighlightAge2

Sets the age in minutes (second level) for highlighting queues that contain untouched tickets.

This setting can not be deactivated.

Default value: 

--- '2880'

Ticket::Frontend::AgentTicketQueue###Order::Default

Defines the default sort order for all queues in the queue view, after priority sort.

This setting can not be deactivated.

Default value: 

--- Up

Ticket::Frontend::AgentTicketQueue###PreSort::ByPriority

Defines if a pre-sorting by priority should be done in the queue view.

This setting can not be deactivated.

Default value: 

--- '1'

Ticket::Frontend::AgentTicketQueue###QueueSort

Sorts the tickets (ascendingly or descendingly) when a single queue is selected in the queue view and after the tickets are sorted by priority. Values: 0 = ascending (oldest on top, default), 1 = descending (youngest on top). Use the QueueID for the key and 0 or 1 for value.

This setting is not active by default.

Default value: 

---
'3': '0'
'7': '1'

Ticket::Frontend::AgentTicketQueue###SortBy::Default

Defines the default sort criteria for all queues displayed in the queue view.

This setting can not be deactivated.

Default value: 

--- Age

Ticket::Frontend::AgentTicketQueue###StripEmptyLines

Strips empty lines on the ticket preview in the queue view.

This setting can not be deactivated.

Default value: 

--- 0

Ticket::Frontend::AgentTicketQueue###UseSubQueues

Include tickets of subqueues per default when selecting a queue.

Default value: 

--- 0

Ticket::Frontend::AgentTicketQueue###ViewAllPossibleTickets

Shows all both ro and rw queues in the queue view.

This setting can not be deactivated.

Default value: 

--- 0

Ticket::Frontend::AgentTicketQueue###VisualAlarms

Enable highlighting queues based on ticket age.

Default value: 

--- 0

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