Frontend → Agent → View → TicketEmailNew

Ticket::Frontend::AgentTicketEmail###Body

Sets the default text for new email tickets in the agent interface.

This setting can not be deactivated.

Default value:

--- ''

Ticket::Frontend::AgentTicketEmail###DynamicField

Dynamic fields shown in the ticket email screen of the agent interface.

Default value:

--- {}

Ticket::Frontend::AgentTicketEmail###HistoryComment

Defines the history comment for the email ticket screen action, which gets used for ticket history in the agent interface.

This setting can not be deactivated.

Default value:

--- ''

Ticket::Frontend::AgentTicketEmail###HistoryType

Defines the history type for the email ticket screen action, which gets used for ticket history in the agent interface.

This setting can not be deactivated.

Default value:

--- EmailAgent

Ticket::Frontend::AgentTicketEmail###IsVisibleForCustomer

Sets the default article customer visibility for new email tickets in the agent interface.

This setting can not be deactivated.

Default value:

--- '1'

Ticket::Frontend::AgentTicketEmail###Priority

Sets the default priority for new email tickets in the agent interface.

This setting can not be deactivated.

Default value:

--- 3 normal

Ticket::Frontend::AgentTicketEmail###RichTextHeight

Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

This setting can be overridden in the user preferences, but is not active by default.

Default value:

--- '320'

Ticket::Frontend::AgentTicketEmail###RichTextWidth

Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

This setting can be overridden in the user preferences, but is not active by default.

Default value:

--- '620'

Ticket::Frontend::AgentTicketEmail###SLAMandatory

Sets if SLA must be selected by the agent.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

--- 0

Ticket::Frontend::AgentTicketEmail###SenderType

Sets the default sender type for new email tickets in the agent interface.

This setting can not be deactivated.

Default value:

--- agent

Ticket::Frontend::AgentTicketEmail###ServiceMandatory

Sets if service must be selected by the agent.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

--- 0

Ticket::Frontend::AgentTicketEmail###SplitLinkType

Sets the default link type of split tickets in the agent interface.

Default value:

---
Direction: Target
LinkType: ParentChild

Ticket::Frontend::AgentTicketEmail###StateDefault

Sets the default next ticket state, after the creation of an email ticket in the agent interface.

This setting can not be deactivated.

Default value:

--- open

Ticket::Frontend::AgentTicketEmail###StateType

Determines the next possible ticket states, after the creation of a new email ticket in the agent interface.

This setting can not be deactivated.

Default value:

---
- open
- pending auto
- pending reminder
- closed

Ticket::Frontend::AgentTicketEmail###Subject

Sets the default subject for new email tickets (e.g. 'email Outbound') in the agent interface.

This setting can not be deactivated.

Default value:

--- ''

Ticket::Frontend::AgentTicketEmail::CustomerIDReadOnly

Controls if CustomerID is read-only in the agent interface.

This setting can not be deactivated.

Default value:

--- '1'