Frontend → Agent → View → TicketBulk

Ticket::Frontend::AgentTicketBulk###IsVisibleForCustomerDefault

Defines if the note in the ticket bulk screen of the agent interface is visible for the customer by default.

Default value:

--- 0

Ticket::Frontend::AgentTicketBulk###Owner

Sets the ticket owner in the ticket bulk screen of the agent interface.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

--- '1'

Ticket::Frontend::AgentTicketBulk###Priority

Shows the ticket priority options in the ticket bulk screen of the agent interface.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

--- '1'

Ticket::Frontend::AgentTicketBulk###PriorityDefault

Defines the default ticket priority in the ticket bulk screen of the agent interface.

This setting is not active by default.

Default value:

--- 3 normal

Ticket::Frontend::AgentTicketBulk###RequiredLock

Automatically lock and set owner to current Agent after selecting for an Bulk Action.

Default value:

--- '1'

Ticket::Frontend::AgentTicketBulk###Responsible

Sets the responsible agent of the ticket in the ticket bulk screen of the agent interface.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

--- '1'

Ticket::Frontend::AgentTicketBulk###State

Sets the state of a ticket in the ticket bulk screen of the agent interface.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

--- '1'

Ticket::Frontend::AgentTicketBulk###StateDefault

Defines the default next state of a ticket, in the ticket bulk screen of the agent interface.

This setting is not active by default.

Default value:

--- open

Ticket::Frontend::AgentTicketBulk###StateType

Defines the next state of a ticket, in the ticket bulk screen of the agent interface.

This setting can not be deactivated.

Default value:

---
- open
- closed
- pending reminder
- pending auto

Ticket::Frontend::AgentTicketBulk###TicketType

Sets the ticket type in the ticket bulk screen of the agent interface.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

--- '1'

Ticket::Frontend::BulkFeature

Enables ticket bulk action feature for the agent frontend to work on more than one ticket at a time.

This setting can not be deactivated.

Default value:

--- '1'

Ticket::Frontend::BulkFeatureGroup

Enables ticket bulk action feature only for the listed groups.

This setting is not active by default.

Default value:

---
- admin
- users