Defines groups for preferences items.
This setting can not be deactivated.
Default value:
--- - Description: Change your password and more. Icon: fa-user Key: UserProfile Name: User Profile Prio: '1000' - Description: Choose which notifications you'd like to receive. Icon: fa-envelope Key: NotificationSettings Name: Notification Settings Prio: '1001' - Description: Tweak the system as you wish. Icon: fa-cog Key: Miscellaneous Name: Miscellaneous Prio: '1002'
Transport selection for appointment notifications. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.
Default value:
--- Active: '1' Desc: Choose for which kind of appointment changes you want to receive notifications. Label: Appointment notifications Module: Kernel::Output::HTML::Preferences::AppointmentNotificationEvent PrefKey: AdminAppointmentNotifcationEventTransport PreferenceGroup: NotificationSettings Prio: '8001'
Defines the users avatar. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.
Default value:
--- Active: '1' Block: Avatar Desc: Change your avatar image. Key: Avatar Label: Avatar Module: Kernel::Output::HTML::Preferences::Avatar PreferenceGroup: UserProfile Prio: '1000'
Gives end users the possibility to override the separator character for CSV files, defined in the translation files. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.
This setting is not active by default.
Default value:
--- Active: '1' Data: '': '' ',': ',' ;: ; \t: tab '|': '|' DataSelected: '0' Desc: Select the separator character used in CSV files (stats and searches). If you don't select a separator here, the default separator for your language will be used. Key: CSV Separator Label: CSV Separator Module: Kernel::Output::HTML::Preferences::Generic PrefKey: UserCSVSeparator PreferenceGroup: Miscellaneous Prio: '4000'
Defines the config parameters of this item, to be shown in the preferences view. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.
Default value:
---
Active: '0'
Block: Input
Data: '[% Env("UserComment") %]'
Desc: This is a Description for Comment on Framework.
Key: Comment
Label: Comment
Module: Kernel::Output::HTML::Preferences::Generic
PrefKey: UserComment
PreferenceGroup: Miscellaneous
Prio: '6000'
Parameters for the pages (in which the communication log entries are shown) of the communication log overview.
Default value:
--- Active: '0' Data: '10': '10' '15': '15' '20': '20' '25': '25' '30': '30' '35': '35' '50': '50' DataSelected: '25' Desc: Communication log limit per page for Communication Log Overview. Key: '' Label: CommunicationLog Overview Limit Module: Kernel::Output::HTML::Preferences::Generic PrefKey: AdminCommunicationLogPageShown PreferenceGroup: Miscellaneous Prio: '8100'
Parameters for the CreateNextMask object in the preference view of the agent interface. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.
Default value:
--- Active: '1' Data: '0': Create Ticket AgentTicketZoom: Ticket Zoom DataSelected: '' Desc: Configure which screen should be shown after a new ticket has been created. Key: '' Label: Screen after new ticket Module: Kernel::Output::HTML::Preferences::Generic PrefKey: UserCreateNextMask PreferenceGroup: Miscellaneous Prio: '3000'
Parameters for the CustomQueue object in the preference view of the agent interface. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.
Default value:
--- Active: '1' Desc: Your queue selection of your preferred queues. You also get notified about those queues via email if enabled. Key: '' Label: My Queues Module: Kernel::Output::HTML::Preferences::CustomQueue Permission: ro PreferenceGroup: NotificationSettings Prio: '1000'
Parameters for the CustomService object in the preference view of the agent interface. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.
Default value:
--- Active: '1' Desc: Your service selection of your preferred services. You also get notified about those services via email if enabled. Key: '' Label: My Services Module: Kernel::Output::HTML::Preferences::CustomService PreferenceGroup: NotificationSettings Prio: '1000'
Defines the config parameters of this item, to be shown in the preferences view. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.
This setting is not active by default.
Default value:
---
Active: '1'
Block: Input
Data: '[% Env("UserDynamicField_NameX") %]'
Desc: This is a Description for DynamicField on Framework.
Key: Default value for NameX
Label: NameX
Module: Kernel::Output::HTML::Preferences::Generic
PrefKey: UserDynamicField_NameX
PreferenceGroup: Miscellaneous
Prio: '7000'
Parameters for the pages (in which the dynamic fields are shown) of the dynamic fields overview. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.
Default value:
--- Active: '0' Data: '10': '10' '15': '15' '20': '20' '25': '25' '30': '30' '35': '35' DataSelected: '25' Desc: Dynamic fields limit per page for Dynamic Fields Overview. Key: '' Label: Dynamic Fields Overview Limit Module: Kernel::Output::HTML::Preferences::Generic PrefKey: AdminDynamicFieldsOverviewPageShown PreferenceGroup: Miscellaneous Prio: '8000'
Defines the config parameters of this item, to be shown in the preferences view. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.
Default value:
---
Active: '0'
Block: Input
Desc: Enter your shared secret to enable two factor authentication.
Key: Shared Secret
Label: Google Authenticator
Module: Kernel::Output::HTML::Preferences::Generic
PrefKey: UserGoogleAuthenticatorSecretKey
PreferenceGroup: UserProfile
Prio: '0600'
ValidateRegex: ^([A-Z2-7]{16}|)$
ValidateRegexMessage: The secret you supplied is invalid. The secret must only contain
letters (A-Z, uppercase) and numbers (2-7) and must consist of 16 characters.
Defines the config parameters of this item, to be shown in the preferences view. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.
Default value:
--- Active: '1' Desc: Select the main interface language. Key: '' Label: Language Module: Kernel::Output::HTML::Preferences::Language NeedsReload: '1' PrefKey: UserLanguage PreferenceGroup: UserProfile Prio: '1000'
Transport selection for ticket notifications. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.
Default value:
--- Active: '1' Desc: Choose for which kind of ticket changes you want to receive notifications. Please note that you can't completely disable notifications marked as mandatory. Label: Ticket notifications Module: Kernel::Output::HTML::Preferences::NotificationEvent PrefKey: AdminNotifcationEventTransport PreferenceGroup: NotificationSettings Prio: '8000'
Defines the config parameters of this item, to be shown in the preferences view. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.
Default value:
--- Active: '1' Block: OutOfOffice Desc: If you're going to be out of office, you may wish to let other users know by setting the exact dates of your absence. Key: '' Label: Out Of Office Time Module: Kernel::Output::HTML::Preferences::OutOfOffice PrefKey: UserOutOfOffice PreferenceGroup: UserProfile Prio: '4000'
Defines the config parameters of this item, to be shown in the preferences view. 'PasswordRegExp' allows to match passwords against a regular expression. Define the minimum number of characters using 'PasswordMinSize'. Define if at least 2 lowercase and 2 uppercase letter characters are needed by setting the appropriate option to '1'. 'PasswordMin2Characters' defines if the password needs to contain at least 2 letter characters (set to 0 or 1). 'PasswordNeedDigit' controls the need of at least 1 digit (set to 0 or 1 to control). 'PasswordMaxLoginFailed' allows to set an agent to invalid-temporarily if max failed logins reached. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.
Default value:
--- Active: '1' Area: Agent Desc: Set a new password by filling in your current password and a new one. Label: Change password Module: Kernel::Output::HTML::Preferences::Password PasswordMaxLoginFailed: '0' PasswordMin2Characters: '0' PasswordMin2Lower2UpperCharacters: '0' PasswordMinSize: '0' PasswordNeedDigit: '0' PasswordRegExp: '' PreferenceGroup: UserProfile Prio: '0500'
Parameters for the RefreshTime object in the preference view of the agent interface. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.
Default value:
--- Active: '1' Data: '0': off '10': 10 minutes '15': 15 minutes '2': ' 2 minutes' '5': ' 5 minutes' '7': ' 7 minutes' DataSelected: '0' Desc: If enabled, the different overviews (Dashboard, LockedView, QueueView) will automatically refresh after the specified time. Key: '' Label: Overview Refresh Time Module: Kernel::Output::HTML::Preferences::Generic PrefKey: UserRefreshTime PreferenceGroup: Miscellaneous Prio: '2000'
Defines the config parameters of this item, to be shown in the preferences view. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.
Default value:
--- Active: '1' Desc: Select your preferred layout for the software. Key: '' Label: Skin Module: Kernel::Output::HTML::Preferences::Skin NeedsReload: '1' PrefKey: UserSkin PreferenceGroup: Miscellaneous Prio: '100'
Defines the config parameters of this item, to be shown in the preferences view. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.
Default value:
--- Active: '1' Desc: Select your preferred theme for OTRS. Key: '' Label: Theme Module: Kernel::Output::HTML::Preferences::Theme NeedsReload: '1' PrefKey: UserTheme PreferenceGroup: Miscellaneous Prio: '3000'
Parameters for the column filters of the small ticket overview. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.
Default value:
--- Active: '0' Desc: Column ticket filters for Ticket Overviews type "Small". Key: '' Label: Enabled filters. Module: Kernel::Output::HTML::Preferences::ColumnFilters PrefKey: UserFilterColumnsEnabled PreferenceGroup: Miscellaneous Prio: '8100'
Parameters for the pages (in which the tickets are shown) of the medium ticket overview. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.
Default value:
--- Active: '0' Data: '10': '10' '15': '15' '20': '20' '25': '25' '30': '30' '35': '35' DataSelected: '20' Desc: Ticket limit per page for Ticket Overview "Medium". Key: '' Label: Ticket Overview "Medium" Limit Module: Kernel::Output::HTML::Preferences::Generic PrefKey: UserTicketOverviewMediumPageShown PreferenceGroup: Miscellaneous Prio: '8100'
Parameters for the pages (in which the tickets are shown) of the ticket preview overview. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.
Default value:
--- Active: '0' Data: '10': '10' '15': '15' '20': '20' '25': '25' '30': '30' '35': '35' DataSelected: '15' Desc: Ticket limit per page for Ticket Overview "Preview". Key: '' Label: Ticket Overview "Preview" Limit Module: Kernel::Output::HTML::Preferences::Generic PrefKey: UserTicketOverviewPreviewPageShown PreferenceGroup: Miscellaneous Prio: '8200'
Parameters for the pages (in which the tickets are shown) of the small ticket overview. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.
Default value:
--- Active: '0' Data: '10': '10' '15': '15' '20': '20' '25': '25' '30': '30' '35': '35' DataSelected: '25' Desc: Ticket limit per page for Ticket Overview "Small". Key: '' Label: Ticket Overview "Small" Limit Module: Kernel::Output::HTML::Preferences::Generic PrefKey: UserTicketOverviewSmallPageShown PreferenceGroup: Miscellaneous Prio: '8000'
Defines the config parameters of this item, to be shown in the preferences view. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.
Default value:
--- Active: '1' Desc: Select your personal time zone. All times will be displayed relative to this time zone. Key: '' Label: Time Zone Module: Kernel::Output::HTML::Preferences::TimeZone PrefKey: UserTimeZone PreferenceGroup: UserProfile Prio: '3500'
Defines the name of the table where the user preferences are stored.
This setting can not be deactivated.
Default value:
--- user_preferences
Defines the column to store the keys for the preferences table.
This setting can not be deactivated.
Default value:
--- preferences_key
Defines the name of the column to store the user identifier in the preferences table.
This setting can not be deactivated.
Default value:
--- user_id
Defines the name of the column to store the data in the preferences table.
This setting can not be deactivated.
Default value:
--- preferences_value