Core → Ticket → Permission

CustomerTicket::Permission###1-GroupCheck

Module to check the group permissions for customer access to tickets.

Default value:

---
Granted: '0'
Module: Kernel::System::Ticket::CustomerPermission::GroupCheck
Required: '1'

CustomerTicket::Permission###2-CustomerUserIDCheck

Module to grant access if the CustomerUserID of the ticket matches the CustomerUserID of the customer.

Default value:

---
Granted: '1'
Module: Kernel::System::Ticket::CustomerPermission::CustomerUserIDCheck
Required: '0'

CustomerTicket::Permission###3-CustomerIDCheck

Module to grant access if the CustomerID of the ticket matches the CustomerID of the customer.

Default value:

---
Granted: '1'
Module: Kernel::System::Ticket::CustomerPermission::CustomerIDCheck
Required: '0'

CustomerTicket::Permission###4-CustomerGroupCheck

Module to grant access if the CustomerID of the customer has necessary group permissions.

Default value:

---
Granted: '1'
Module: Kernel::System::Ticket::CustomerPermission::CustomerGroupCheck
Required: '0'

Ticket::Permission###1-OwnerCheck

Module to grant access to the owner of a ticket.

Default value:

---
Granted: '1'
Module: Kernel::System::Ticket::Permission::OwnerCheck
Required: '0'

Ticket::Permission###2-ResponsibleCheck

Module to grant access to the agent responsible of a ticket.

Default value:

---
Granted: '1'
Module: Kernel::System::Ticket::Permission::ResponsibleCheck
Required: '0'

Ticket::Permission###3-GroupCheck

Module to check the group permissions for the access to tickets.

Default value:

---
Granted: '1'
Module: Kernel::System::Ticket::Permission::GroupCheck
Required: '0'

Ticket::Permission###4-WatcherCheck

Module to grant access to the watcher agents of a ticket.

Default value:

---
Granted: '1'
Module: Kernel::System::Ticket::Permission::WatcherCheck
Required: '0'

Ticket::Permission###5-CreatorCheck

Module to grant access to the creator of a ticket.

This setting is not active by default.

Default value:

---
Granted: '1'
Module: Kernel::System::Ticket::Permission::CreatorCheck
Required: '0'

Ticket::Permission###6-InvolvedCheck

Module to grant access to any agent that has been involved in a ticket in the past (based on ticket history entries).

This setting is not active by default.

Default value:

---
Granted: '1'
Module: Kernel::System::Ticket::Permission::InvolvedCheck
Required: '0'

Ticket::Permission::CreatorCheck::Queues

Optional queue limitation for the CreatorCheck permission module. If set, permission is only granted for tickets in the specified queues.

This setting is not active by default.

Default value:

---
Misc: note
Postmaster: ro, move, note
Raw: rw

Ticket::Permission::InvolvedCheck::Queues

Optional queue limitation for the InvolvedCheck permission module. If set, permission is only granted for tickets in the specified queues.

This setting is not active by default.

Default value:

---
Misc: note
Postmaster: ro, move, note
Raw: rw

Ticket::Permission::OwnerCheck::Queues

Optional queue limitation for the OwnerCheck permission module. If set, permission is only granted for tickets in the specified queues.

This setting is not active by default.

Default value:

---
Misc: note
Postmaster: ro, move, note
Raw: rw

Ticket::Permission::ResponsibleCheck::Queues

Optional queue limitation for the ResponsibleCheck permission module. If set, permission is only granted for tickets in the specified queues.

This setting is not active by default.

Default value:

---
Misc: note
Postmaster: ro, move, note
Raw: rw